I didnt order enough parts i called and they work with me to update my order so i didnt have to pay a double shipping fee saving me some money
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WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... See more
Company replied
My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... See more
I was able to source my parts with propelparts in one click pay and have the shipment worked on under 60 minutes, with various options of couriers i received my shipments in less than 10days The part... See more
Company details
Written by the company
PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.
Contact info
402 WEST PALM VALLEY BLVD SUITE 102, 78664, ROUND ROCK, United States
- 5124812259
- Salessupport@propelparts.us
- propelparts.us
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
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Amazing Help
I don't know who I spoke with, but they were helpful. We will be buying those parts shortly.
Excellant customer service!
The prices are very good! The customer service is excellant! I had to contact them because our tax info wasn't right and they refunded it on the spot! Great job! we will be doing a lot more ordering from thi company. Highly recommended!
To my country the company is doing…
To my country the company is doing great
The products they market is good and
Affordable.
They can delivery to any country, stree free.
Tested and trusted.

Reply from Propel Parts
Online order
I had a good experience this morning I placed an online order and everything went smoothly. The staff at propel parts has always been helpful in the past when I have been looking for harder to find parts or something that wasn’t listed online.

Reply from Propel Parts
customer service and parts availability…
customer service and parts availability is fantastic
Great service
Excellent experience
Mike has been very helpful. I am looking forward to keep doing business with them
Very knowledgeable and quick to quote parts.
Very quick to respond to parts quotes. Knowledgeable and Polite, and very quick shipping. Definitely will purchase parts from these guys in the future.

Reply from Propel Parts
Great pricing and fast shipping!
I'll admit that I was skeptical of propel parts, but they are an honest site and came through with the order. I was skeptical because I've never ordered heavy machinery parts, and didn't know who to trust. The parts that I ordered showed in stock, but after checking with their vendor, they only had half of the order in stock. I was notified the day after the order, and most of the parts arrived in a few days. There was one part that was not shipped putz but I was able to talk with who I assumed is the owner who rectified the situation and had the part overnighted to me.
I will say that communication speed could use a little work, but they will eventually get back with you.
Horrible customer service
I ordered a water pump for my Komatsu Excavator. I paid for overnight shipping. I never got a confirmation on my order. I called for 2 days and no one returned my call. Finally got an email on the third day after I wanted to cancel my order but just asking to get back to me.

Reply from Propel Parts
Awesome service prices and quality parts
100% recommend it is a good parts by…
100% recommend it is a good parts by par for five years and everything is good
Great site and price
Science I buy parts from propel parts I…
Science I buy parts from propel parts I don’t have to spend too much down time always on time and good service
Great people
Great people! Good and fast service. Always looking to help get what you need! 10/10 👍🏻
Have been buying parts from them for…
Have been buying parts from them for years, and they have always delivered, both with parts and customer service.
Having issue running my credit card
Having issue running my credit card, Steven was more than helpful to send me a payment link to complete my transaction!
The best supplier ever we mainly deal…
The best supplier ever we mainly deal with most rare needed parts .. i highly recommend .. they are very very honest
Great service!
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