Propel Parts Reviews 

125
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I didnt order enough parts i called and they work with me to update my order so i didnt have to pay a double shipping fee saving me some money

Rated 5 out of 5 stars

WANTED TO THANK PROPEL PARTS FOR THEIR ATTENTION TO AN URGENT MATTER I HAD. THEY RESPONDED QUICKLY & RESOLVED IT. I ALSO WANTED TO MENYTION THAT OUR CUSTOMER'S ARE VERY HAPPY WITH THE PARTS EWE HAVE B... See more

Company replied

Rated 5 out of 5 stars

My co-worker placed an order and wasn't sure it went through online. I later placed the same order thinking the previous order didn't go through. To my surprise both orders went through, and I needed... See more

Rated 5 out of 5 stars

I was able to source my parts with propelparts in one click pay and have the shipment worked on under 60 minutes, with various options of couriers i received my shipments in less than 10days The part... See more

Company details

  1. Machinery Parts Manufacturer

Written by the company

PROPEL PARTS is the premier online store for Heavy Equipment Replacement Parts. Our mission is to make buying parts affordable, fast and easy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

125 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(125)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Help

I don't know who I spoke with, but they were helpful. We will be buying those parts shortly.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellant customer service!

The prices are very good! The customer service is excellant! I had to contact them because our tax info wasn't right and they refunded it on the spot! Great job! we will be doing a lot more ordering from thi company. Highly recommended!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

To my country the company is doing…

To my country the company is doing great
The products they market is good and
Affordable.
They can delivery to any country, stree free.
Tested and trusted.

February 28, 2024
Unprompted review
Propel Parts logo

Reply from Propel Parts

Thank you so much for your kind words! We’re thrilled to hear that you find our products affordable and reliable. It’s our pleasure to provide hassle-free delivery to countries around the world, and we’re grateful for your trust and support!

Rated 5 out of 5 stars

Online order

I had a good experience this morning I placed an online order and everything went smoothly. The staff at propel parts has always been helpful in the past when I have been looking for harder to find parts or something that wasn’t listed online.

February 16, 2024
Unprompted review
Propel Parts logo

Reply from Propel Parts

Thank you for your review! We’re glad your online order went smoothly and appreciate your trust in us for finding those harder-to-source parts. Always happy to help!

Rated 5 out of 5 stars

Very knowledgeable and quick to quote parts.

Very quick to respond to parts quotes. Knowledgeable and Polite, and very quick shipping. Definitely will purchase parts from these guys in the future.

December 15, 2023
Unprompted review
Propel Parts logo

Reply from Propel Parts

Thank you for your kind words! We’re thrilled to hear about your positive experience and look forward to serving you again in the future!

Rated 5 out of 5 stars

Great pricing and fast shipping!

I'll admit that I was skeptical of propel parts, but they are an honest site and came through with the order. I was skeptical because I've never ordered heavy machinery parts, and didn't know who to trust. The parts that I ordered showed in stock, but after checking with their vendor, they only had half of the order in stock. I was notified the day after the order, and most of the parts arrived in a few days. There was one part that was not shipped putz but I was able to talk with who I assumed is the owner who rectified the situation and had the part overnighted to me.

I will say that communication speed could use a little work, but they will eventually get back with you.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I ordered a water pump for my Komatsu Excavator. I paid for overnight shipping. I never got a confirmation on my order. I called for 2 days and no one returned my call. Finally got an email on the third day after I wanted to cancel my order but just asking to get back to me.

December 14, 2023
Unprompted review
Propel Parts logo

Reply from Propel Parts

We sincerely apologize for your experience and any inconvenience caused. This is not the level of service we strive to provide. We tried to reach you in the past but were unable to find any contact information. If you’re able to reach out to us now, we’ll be happy to make things right. Your satisfaction is very important to us.

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