schutzfolien24 Reviews 180

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Excellent service. I ordered 2 of the same screen protector by accident. I got in touch with customer service who gave me instructions on how to reject one of the packages and have it sent back. They... See more

Rated 5 out of 5 stars

Best customer service I have ever had. Reviewed the product I recieved , I said, " The product was good and fit for my watch but I had, had better fits". They contacted me and I told them that I w... See more

Rated 1 out of 5 stars

Pellicola privacy per Xiaomi Mi10 T Lite Ordinato pellicola privacy per Xiaomi mi10t lite, quella che ho ricevuto era più piccola del display sia in altezza che in larghezza, discorso privacy uguale... See more

Rated 5 out of 5 stars

Customer for 4 years. I do recommend them! One important note! Check in the product description if it's a smaller screen protector. Most of their screen protectors for phones with rounded ed... See more


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3.6

Average

TrustScore 3.5 out of 5

180 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent service + products

Excellent service. I ordered 2 of the same screen protector by accident. I got in touch with customer service who gave me instructions on how to reject one of the packages and have it sent back. They gave my refund almost immediately after it had arrived back, after prodding with an email. Thanks!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Bedt customer service I have ever had.

Best customer service I have ever had. Reviewed the product I recieved , I said, " The product was good and fit for my watch but I had, had better fits". They contacted me and I told them that I wasn't complaining and that the fit was "OK". I sent them a picture and they
wern't happy about the fit , even though I was not unhappy, they sent me a replacement. I will derinitly keep their website adress and use them for all my future needs.

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Worst quality

Worst quality. Bought a protector for my laptop and iPhone, but the protector is too white (it should be transparent), and the plastic is so flexible that it was larger than my phone screen. Recomment buying elesewhere.

March 24, 2025
Unprompted review
schutzfolien24 logo

Reply from schutzfolien24

Dear customer, thank you for your review. We are sorry to hear that you were not satisfied with the products you received. We have sent you a personal message to resolve your issue as quickly as possible. We are looking forward to your reply. Kind regards, your Protectionfilms24 team

Rated 1 out of 5 stars

Dont buy!!!! order not complete

screenprotection delivered without alcohol and drying cloths with dust stickers, I just think it's bad because of this you have to use cleaning products that are not suitable for this.
because of this the application of screenprotection failed
so wasted money, for me no more products from this company.

December 22, 2024
Unprompted review
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Reply from schutzfolien24

Dear customer. Thank you for your feedback. We are sorry to hear that you are not satisfied with your chosen product and send you a separate e-mail, hoping this will resolve the issue according to your wishes. Kind regards, your protectionsfilms24 team

Rated 5 out of 5 stars

Ticked all my boxes. 5/5.

Brotect AirGlass Matte ordered for a Lenovo tablet. Great communications, even to adjust delivery address, speedy delivery, product as advertised, price reasonable. Ticked all the boxes. Recommended, and will use again!

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

I have ordered screen protector for my…

I have ordered screen protector for my smartwatch. After two weeks nothing was delivered. Contacted customer service, they said that they sent another package. Three weeks after nothing has appeared

October 1, 2024
Unprompted review
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Reply from schutzfolien24

Dear customer, thank you for your review. We have sent you a private message and ask for your feedback so that we can resolve your issue as quickly as possible. Thank you for your understanding. Best regards, your customer service team at protectionfilms24.

Rated 5 out of 5 stars

I ordered a matte screen protector for…

I ordered a matte screen protector for my Garmin 840 along with a cleaning kit. Both arrived after a few days. Applying the screen protector was very easy, no dust and no bubbles. The screen protector was made of some kind of plastic not the glas protector that I thought that I was getting but it adhered securely and does its job. No complaints here.

October 7, 2024
Unprompted review
Rated 1 out of 5 stars

There is no customer service available

I ordered a phone screen protector. There was something completely different in the delivery, a piece of plastic about 30*30 mm in size. The package did have the same code as on the website, but based on the picture, the product was completely different.

I sent messages to customer service four times to different addresses so that the matter could be fixed. Each time, the answer was probably an AI-generated message. Its content is summarized as follows: "We understand that you are eagerly Awaiting your shipment and would like to provide you with the latest information." However, I patiently explained each time that I have already received the departure and that the content is wrong.

September 23, 2024
Unprompted review
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Reply from schutzfolien24

Thank you very much for your feedback. We are sorry about the inconvenience and the misunderstanding. A replacement is now on its way to you. Kind regard your Protectionfilms24 customer service team

Rated 5 out of 5 stars

nice and easy!

Ordered a set of screen protectors for my geek vape aegis legend 2 l200 vape mod, i was really pleasantly surprised at the quality of the item as the cutout is an exact match.

For the price, i can't complain, the item shipped from germany within 7 days after purchase, the item was undamaged and works, its not a sapphire glass protector, its a thin film of plastic.

Im happy and would recommend this company and the same item to others.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had a problem with the protectors originally sent. I emailed them and they replied the next day and arranged to send out replacements. Super quick delivery considering they come from Europe. Protector fits Honor Magic Pro 6 perfectly. Highly recommended!

August 10, 2024
Unprompted review
Rated 1 out of 5 stars

Protectionracket24

Ordered smartphone screen protectors from a third party company instead of directly. They arrived today from Protectionfilms24 in Germany. The envelope was very thin. I opened the sleeve containing the screen protectors and I could not believe my eyes. It was empty. No screen protectors. Nothing.

Reading other reviews here, I notice that this same problem has happened to somebody else too.

May 4, 2024
Unprompted review
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Reply from schutzfolien24

Dear Rosa, thank you for your feedback. We are sorry that such a mistake occurred. Please contact us with the details of your order so we can arrange either replacement or refund. Please excuse the inconvenience. Your protectionfilm24 team.

Rated 1 out of 5 stars

Anti glare??? ehmm no!

i bought an anti glare protection film for my bmw f11.
first of all it did not even cover the whole screen not even half!?

second it is NOT anti glare!
its not for my f11. its for a phone!
worst online buying experience ever!

April 23, 2024
Unprompted review
Rated 1 out of 5 stars

upscreen Hybrid Glass Matte is not glass

upscreen Hybrid Glass Matte is obviously plastic - scratching it with a blade leaves deep gouges (but no mark on any other glass), it has the high friction under finger of plastic, and it can be bent 180 degrees.

I'm sure they will claim there are some glass fibres in there or some such, but at the very least it is not equivalent to other screen protectors sold as '9H' scratch resistant. It scratches and feels the same as a 3H plastic screen protector

March 19, 2024
Unprompted review
schutzfolien24 logo

Reply from schutzfolien24

Guten Tag, vielen Dank für Ihre Bewertung. Wir haben Ihnen eine private Nachricht gesendet und bitten Sie um Rückmeldung, damit wir Ihr Anliegen schnellstmöglich klären können. Vielen Dank für Ihr Verständnis. Viele Grüße, Ihr Kundenservice-Team von Schutzfolien24.

Rated 1 out of 5 stars

Extremely long delivery

extremely long delivery and in the end you don't get the order, do yourself a favor and order somewhere else.

A On the page it says 1-2 days or 4-6 deliveries.

February 23, 2024
Unprompted review
schutzfolien24 logo

Reply from schutzfolien24

Dear customer, thank you for your feedback. We are sorry about the issue. Therefore, we have send you a private message to offer our assistance. We apologise for any inconvenience caused. Kind regards, Schutzfolien24 Customer Service

Rated 5 out of 5 stars

Upscreen Hybrid Glass Matte Screen Protector

Ordered an Upscreen Hybrid Glass Matte screen protector for my device, fantastic quality, exactly 1 week delivery to UK from point of order, contacted customers service fast response, very pleased with installed product would use again.

October 26, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
I ordered 2 screen protectors form them and both were wrong. They had placed a sticker on the boxes that said it was for my phone but its not. They just take random stuff they have and place in the boxes. Its a scam company. Dont buy from them.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

I contacted them about a product, and they responded within 24 hours, and arranged everything very smoothly and quickly. Very helpful and easy to deal with.

October 5, 2022
Unprompted review

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