This is the highest quality CBD oil I have tried. The difference is noticeable from the first drop. Feels as strong as advertised, unlike some brands. This is Gold standard I compare other oils to. Th... See more
Company replied
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Review summary
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I want to thank Vicky for her outstanding service and support today. I didn't quite place my first order correctly and she not only resolved this but spent time with me discussing possible product opt... See more
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Great product. The variety of presentation makes it easier to manage my pain. Great customer service. If only Royal Mail was as efficient.!
Company replied
I order cbd oil for my boss's wife she is very old abd suffer from dementia...he say the results are fenomenol in her eating and she feels very good and cheerful agin. I use the oil once in a while... See more
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Company details
Written by the company
Provacan epitomises premium quality in the CBD industry. Our meticulous attention to detail ensures unparalleled purity and efficacy in every product. Using advanced extraction techniques, we guarantee consistent excellence, reflecting our unwavering commitment to providing the finest CBD experience to our customers. As one of the UK's most trusted CBD brands, Provacan has earned a reputation for reliability and transparency. We've built trust through consistent product quality, dedicated customer support, and a commitment to safety, making us a preferred choice for CBD users across the UK. Every Provacan CBD product undergoes rigorous lab testing to ensure safety and quality. These tests, conducted by independent laboratories, verify the potency, purity, and consistency of our CBD. This transparent approach provides our customers with the assurance they need to use our products with confidence. At Provacan, our products are backed by scientific research, ensuring they meet the highest standards of efficacy. We collaborate with leading experts and institutions to stay at the forefront of CBD science, integrating the latest findings into our product development for results you can trust
Contact info
Provacan c/o Tenacious Halfway Limited, 11 Shepherd Market, W1J 7PG, London, United Kingdom
- +44 203 0499 595
- care@provacan.co.uk
- provacan.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great experience.
It's the eleventh fourth time ordering from Provacan, won't be my last as their goods are excellent and delivery superb. Happy and I'd highly recommend them.
October 27, 2023
Reply from Provacan
Dear Ian,
We're overjoyed to receive your 5-star review and to learn about your great experiences with Provacan! Knowing that you've chosen us for the eleventh time is a testament to the trust and satisfaction we strive to build with all of our customers.
Your kind words regarding the excellence of our Provacan CBD products and the superb delivery service are incredibly appreciated, as we do put an awful lot of effort into ensuring our customers receive the best, both in terms of product quality and service alike.
Your recommendation truly means the world to us Ian and is the highest compliment we could receive and thus in turn It motivates us to continue delivering the exceptional experience you've come to expect from Provacan.
We're looking forward to serving you again! Should you need any assistance or wish to share more feedback, we're just an email or phone call away via care@provacan.co.uk / +44 208 1380 343
Warm regards,
Team Provacan
I do find this is the best CBD oil and…
I do find this is the best CBD oil and along with other medication it does take the edge of my anxious mind
Also they do great offers
October 23, 2023
Reply from Provacan
Dear Lucy,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We're truly delighted to hear that our Provacan CBD oil has been effective for your needs. It's always rewarding to learn how our CBD products positively impact our customers' lives.
We're also glad that you're enjoying our offers! We do strive to provide not only the highest quality products but also the best value CBD products to our customers.
If you haven't already, we recommend signing up for our newsletter to stay updated on the latest offers and news, which you can find in the footer of each page on our website - www.provacan.co.uk
Once again, we thank you for your kind words and for choosing Provacan, your continued support and feedback are invaluable to us. We look forward to continuing to provide you with top-notch service and Provacan CBD products in the future.
Should you have any questions or need further assistance, please don’t hesitate to reach out. We're here to help!
Warm regards,
The Provacan Team
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Great product
Great product, which we have been using for a few years now, quick delivery and great communication
October 23, 2023
Reply from Provacan
Dear Julia,
That's wonderful to hear! Thank you for taking the time to share your positive experience with us here on Trustpilot. We genuinely appreciate your continued trust and loyalty to Provacan.
We're delighted to hear that you find our CBD products great and have been a part of our Provacan family for a few years. Providing top-quality CBD products and ensuring swift delivery is always our top priority.
Your kind words about our communication mean a lot to us. We strive to maintain clear and open lines of communication with all of our valued customers.
If you ever have more feedback, questions, or if there's anything else we can assist you with, please do not hesitate to get in touch via - care@provacan.co.uk
Your satisfaction is our utmost reward, and we look forward to serving you for many more years to come.
Thank you for choosing Provacan.
Warm Regards,
The Provacan Team
Excellent service from start to finish
Excellent service from start to finish! Very impressed!
The discount code wouldn’t work! I soon realised it was my fault!
Customer Service were very professional!
October 30, 2023
Unprompted review
Reply from Provacan
Dear Irene,
Thank you for your wonderful review! It is truly great to hear about the excellent service you received and we sincerely thank you for taking the time to share your feedback with us as we truly value your opinion and are delighted that your overall experience with Provacan has been impressive.
We're pleased to hear that our customer service team was able to assist you promptly and professionally. It's our commitment to ensure that our customers receive the support they deserve, and we're here to help with any questions or concerns you may have in the future.
As for the discount code issue, don't worry; these things can happen to anyone. We're glad that it was resolved, and your understanding is greatly appreciated. If you ever have any more questions or if there's anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is our top priority.
Once again, thank you for your kind words and for choosing Provacan. We look forward to continuing to provide you with top-notch service Provacan CBD products in the future.
Best Regards,
The Provacan Team
Big shout out to Aidan Fugler from…
Big shout out to Aidan Fugler from customer services for sorting out a product I purchased, I’m new to Provacan but up to now I’m pleased with the products I’ve ordered.
October 23, 2023
Unprompted review
Reply from Provacan
Dear John,
Thank you for your wonderful review! It's fantastic to hear that you're pleased with the Provacan products you've ordered and that you had a positive experience with our customer service, particularly with Aidan. We're here to ensure your satisfaction and provide assistance whenever you need it.
If you have any questions or need further support in the future, please don't hesitate to reach out. We're committed to delivering top-quality CBD products and exceptional customer service to meet your needs.
Thank you for choosing Provacan, and we look forward to serving you again in the future.
Best Regards,
The Provacan Team
excellent customer service
Ive been using this company for many years now and always been happy with the quality and service. I use the CBD oil mainly to help manage my arthritis but it also helps with anxiety and I find my sleep is improved due to this effect.
I recently contacted customer service due to concerns about new FSA guidelines and whether or not my dosage was with in them. Aidan took the time to look at my regime, work out how it fell well within the guidelines and reassure me on that front. I'm very pleased theres no cause for alarm and I can happily carry on using their oil
October 18, 2023
Unprompted review
Reply from Provacan
Dear Sally,
Thank you so much for your continued trust in Provacan and for sharing your wonderful feedback with us. We truly appreciate your loyalty and the fact that you've been part of our Provacan family for many years now.
It's heartening to hear that you've found our CBD oil beneficial for managing your arthritis and improving your sleep, along with reducing anxiety. Your well-being is always our top priority, and we're delighted that our products have been able to make a positive impact on your life.
Aidan our Consumer engagement director and our customer service team are dedicated to ensuring our customers are well-informed and at ease. We're pleased to hear that Aidan was able to address your concerns regarding the new FSA guidelines and your dosage. Your safety and satisfaction are paramount, and it's great to know that you can continue using our Provacan CBD Oil Drops with confidence.
We're here for you whenever you need support, have questions, or require further guidance. Please feel free to reach out to us anytime. Wishing you continued well-being and good health.
Warm Regards,
The Provacan Team
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
24% full spectrum oil
Bought this oil to help with anxiety. I live a v busy life like so many of us 2day. Young children, working & lots on my mind. I use exercise, sauna, cold water, breathing techniques & meditation also. I recently used Ashwagandha & Valerian root which is also very very good but more subtle than the effects of this CBD. I was truly surprised how effective it is. I had a twitch in my arm because of anxiety which stopped immediately & I feel noticeably calmer physically & mentally. I’m really happy with it & I hope this review maybe helps somebody else in their decision.
October 2, 2023
Reply from Provacan
Dear Steven,
Thank you for sharing your wonderful 5-star review with us! We're thrilled to hear that our Provacan 24% CBD Oil Drops has been such a positive addition to your life and wellness routine.
It's heartening to know that our product has helped you manage anxiety and bring a sense of calm to your busy and active life. We understand the challenges of balancing work, family, and personal well-being, and we're delighted that our CBD oil has made a noticeable difference in your physical and mental well-being.
Your description of its effectiveness is invaluable, and we hope your review will indeed assist others in their decision to try our CBD products. If you ever have more questions, need further assistance, or want to share more about your experience, please don't hesitate to reach out. We're here to support you on your journey to better well-being and tranquillity.
Thank you for choosing Provacan, and we look forward to continuing to provide you with high-quality CBD products in the future.
Warm regards,
The Provacan Team
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Contact by phone.
The only reason I dropped one star was the inability to reach the company on the phone, as there were a few questions I wanted to ask about the product and doing this by email is not satisfactory.
Otherwise pleased with overall service and product.
September 25, 2023
Reply from Provacan
Dear Lesley,
Thank you for your valuable feedback and your honest review! We're delighted to hear that you're generally pleased with our service and product. We apologize for any inconvenience you experienced while trying to reach us by phone.
At Provacan, we continuously work to improve our customer support channels, and we value your input.
We understand that some questions are best addressed over the phone, and we're actively working to enhance our phone support services. In the meantime, you can always email us at care@provacan.co.uk with your inquiries, and we'll do our best to provide you with the information you need.
Your satisfaction is crucial to us, and we appreciate your support. If you have any more questions or require further assistance, please don't hesitate to get in touch. We're here to help.
Best regards,
The Provacan Team
Reply from Provacan
Dear Jason
We greatly appreciate your 5-star review! It's wonderful to hear that our product is delivering the results you're looking for.
At Provacan, we're committed to providing effective and high-quality CBD products to our customers, your satisfaction is our top priority and we're here to support you on your journey to better health and well-being.
If you ever have any questions or need assistance, please feel free to reach out.
Thank you for choosing Provacan, and we look forward to continuing to serve you in the future.
Best regards,
Team Provacan
Reply from Provacan
Dear Ted,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Provacan CBD products and have had a positive experience with our company.
We're committed to providing the best quality CBD products and excellent service to our customers.
Should you ever require further assistance please contact our Customer Support at your convenience: info@provacan.co.uk
Your satisfaction is our top priority. Thanks for being a part of the Provacan family, and we look forward to serving you again in the future!
Best regards,
Team Provacan
Such a prompt service
September 22, 2023
Reply from Provacan
Dear FranWright,
Thank you for taking the time to leave a 5-star review, and for choosing Provacan.
We're thrilled to hear that you've had a prompt and efficient service with us. Providing a seamless and timely experience for our customers is something we take great pride in.
Your feedback is truly appreciated and motivates us to continue delivering excellent service. If you ever have questions, need assistance, or want to explore more of our products, please feel free to reach out. We're here to ensure that your experience with Provacan remains exceptional.
Thank you for being a valued part of the Provacan community, and we look forward to serving you with excellence in the future.
Best regards
Team Provacan
Probably the best cbd I've had but come…
Probably the best cbd I've had but come on guys.. can we do something about the price? It's not affordable for everyone
October 2, 2023
Unprompted review
Reply from Provacan
Dear Johnny,
Thank you for taking the time to leave your review and for your feedback.
We're thrilled to hear that you consider Provacan's CBD among the best you've had and we truly appreciate your support.
Regarding pricing, we totally understand your concern. Quality CBD products can be an investment and we constantly strive to provide value to our customers. That's why we offer various ways to save, including discounts, loyalty rewards and subscribe and save options.
We're committed to making CBD accessible to as many people as possible, and your feedback sincerely helps us in our ongoing efforts to find ways to improve affordability while maintaining the high quality you expect from us here at Provacan.
If you ever have more feedback or specific suggestions on pricing or any other aspect of our products or service, please feel free to share, you can contact our Customer Support team at your convenience: info@provacan.co.uk
We value your input and are always looking for ways to enhance the Provacan experience.
Thank you for choosing Provacan, and we look forward to serving you with excellence in both product quality and affordability in the future.
Best regards
Team Provacan
Top quality CBD OIL
Top quality CBD OIL. Great customer service. Shout out to Aidan of Provocan, super helpful & friendly.
September 22, 2023
Unprompted review
Reply from Provacan
Dear Andy,
Thank you for taking the time to leave such a positive review of our Provacan CBD oil and customer service. We greatly appreciate your feedback and support.
We're thrilled to hear that you find our CBD oil to be of top quality. Providing high-quality CBD products is at the core of our mission, and it's wonderful to know that we've met your expectations.
We'd also like to extend our gratitude for your kind words about our customer service, and we'll be sure to pass on your shout-out to Aidan. Our team is dedicated to providing friendly and helpful assistance to all our valued customers.
Your satisfaction is our priority, and we're here to ensure your Provacan experience is exceptional and we hope to continue serving you with the high-quality CBD Provacan products.
Should you ever require further assistance please contact our Customer Support at your convenience: info@provacan.co.uk
Best regards
Team Provacan
The best CBD oil out there
The best CBD oil out there, hands down.
No hassle, trouble free experience from start to finish with great customer service.
August 28, 2023
Reply from Provacan
Dear Ciaron,
We sincerely appreciate your glowing review and the trust you've placed in Provacan as your CBD oil provider. Thank you for taking the time to share your experience with us.
We're absolutely delighted to hear that you consider our CBD oil to be the best out there. Providing high-quality products that exceed our customers' expectations is our ultimate goal, and we're thrilled to know we've achieved that for you.
A hassle-free and trouble-free experience is precisely what we aim to provide to all our valued customers, and we're delighted to hear that you've had such an experience with us. Our team is dedicated to ensuring that your journey with Provacan, from start to finish, is seamless and enjoyable.
If you ever have any questions, need assistance, or want to share your thoughts with us, please feel free to reach out to us at : info@provacan.co.uk Your satisfaction is our top priority, and we're here to make your Provacan experience exceptional every time.
Thank you for choosing Provacan, and we look forward to continuing to provide you with top-quality CBD products and excellent customer service.
Best regards
Team Provacan
Reply from Provacan
Dear Jean,
Thank you for taking the time to share your experience with Provacan, and for your fantastic 5-star review.
We're delighted to hear that our CBD product has been excellent for you and has provided relief from pain. Our mission is to provide high-quality CBD products that make a positive difference in our customers' lives, and it's wonderful to know that we've achieved that for you.
If you ever have any questions, need product recommendations, or require assistance, please don't hesitate to reach out to our friendly and knowledgeable customer support team. We're here to ensure that you have the best possible experience with our products.
Thank you for choosing Provacan, and we're grateful to have the opportunity to be a part of your wellness journey.
Best regards
Team Provacan
- Legal Disclaimer -
Provacan is the UK’s premier cannabinoid wellness brand and accordingly we pride ourselves on the quality of our products. We take our regulatory compliance very seriously and all our CBD products are manufactured to the highest standards, in order to satisfy the requirements of our valued customers. We carry out regular quality control assessments to ensure that every Provacan product meets our rigorous standards. This is how we ensure our customers always receive the maximum benefit from Provacan’s premium CBD range.
We endeavour to maintain our compliance standards as required by all relevant UK regulators, and in particular we abide by our obligations to the Medicines and Healthcare products Regulatory Authority (MHRA). Our products are sold as wellness supplements to support a balanced and healthy lifestyle and accordingly no medicinal claims are made. We request that our customers also respect this and refrain from making any medical claims when lodging reviews.
Great product
Great product, however downside, bottles are not full when the arrive, ???
August 28, 2023
Reply from Provacan
Dear Alastair,
Thank you for your positive feedback regarding our product, and we're delighted to hear that you find it great.
We would like to address your concern about the bottle not being filled to your satisfaction upon arrival. We take the quality and consistency of our products very seriously, and it's essential that you receive them in perfect condition.
To ensure your satisfaction, we have a strict quality control process in place. Our CBD oil bottles are filled precisely according to the labelled volume. However, we acknowledge that it is possible that variations could occur during the manufacturing and filling process.
If you have any specific concerns about a particular product or order, please don't hesitate to reach out to our customer support team at info@provacan.co.uk We are here to assist you and address any questions or issues you may have.
Once again, thank you for your support, and we hope to continue serving you with the high-quality CBD Provacan products.
Best regards
Team Provacan
t deals easy to order and always…
Great deals easy to order and always arrives on time.
August 28, 2023
Reply from Provacan
Dear customer,
Thank you for taking the time to leave such a positive review of your Provacan experience.
We're delighted to hear that you've found our deals great, the ordering process easy, and that your orders consistently arrive on time. Providing convenience, value, and reliability to our customers is essential to us, and it's wonderful to know that we've met your expectations in these aspects.
If you ever have any questions, need assistance, or want to explore more deals and products, please don't hesitate to reach out to us. We're here to make your experience with Provacan as seamless and enjoyable as possible.
Thank you for choosing Provacan, and we look forward to continuing to provide you with excellent service and great deals.
Best regards
Team Provacan
Order #130313032 - Not received
Order #130313032
Have not received the product
Have not received a reply to email I sent on 4 Sep
Have not been called back after leaving message on 0208 138 0343
August 24, 2023
Reply from Provacan
Hello W b,
Thank you for taking the time to leave a review and for sharing your experience.
We are very sorry to hear you're displeased with our service, as really, we are only trying our best to please if we can.
Just to acknowledge that our customer support team has reached out to assist you in this matter.
We understand that you placed an order that was shipped after the recent bank holiday and was unfortunately lost in transit, our support team did create and send out a replacement and included a tub of CBD Gummies as a goodwill gesture which was delivered to you the 12th of September.
Should you ever require further assistance please contact our Customer Support at your convenience: info@provacan.co.uk
Thank you for choosing Provacan, and we hope to have the opportunity to serve you better in the future.
Best regards
Team Provacan
Subs are likely a scam
Subs are likely a scam. They pause the sub when time for your free order, and does not allow you to delete it, no matter how many times you try. Then you start a new subscription, and they restart the old one without notice or chance to say 'no'. Had to write to them to get both cancelled, which they did, and even sent me the free month they skipped before. Could just be really cheap website design and bad management, but feigning incompetence is a scammers go-to, and those are choices they made. Also prices are over-inflated or they would not be able to offer a 30% discount to certain people constantly, or the subs all at 30% off all the time and still be in business.
Unfortunately, they are the only company my doctor recommends, so we're stuck with them until that changes, but I definitely recommend just getting one-offs and not risk the subscription service. Though, don't get too many at once. My free ones, which they also sent without asking, are capsules and will probably be melted and useless by the time I get to them. Wish they'd asked when i wanted them, as I already had the extra month I didn't order.
As soon as I find somewhere better, or they significantly clean up their act, I will update this review.
March 31, 2023
Reply from Provacan
Hello aevus,
Thank you for taking the time to leave a review and for sharing your experience.
We would like to address your concerns and provide clarity regarding your subscription plans. We appreciate your feedback and sincerely apologize for any confusion or frustration you experienced.
Upon reviewing your case, we found that you had two separate subscription plans with us, and we understand that you wanted to cancel them. However, there was an oversight that resulted in your 4th renewal being sent for free, along with the shipping fee.
We want to assure you that our intention is always to provide transparent and customer-friendly service. We value your feedback, and we recognise that you did not wish to receive the last renewal. To rectify this, we would be happy to send you a pre paid return label for the last shipment. Once we receive it back, we will keep it on hold and send it to you when you are ready for it. Your satisfaction is essential to us, and we are committed to making this right for you.
We are actively working to enhance our subscription management system to prevent such occurrences in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer support team at info@provacan.co.uk
Thank you for choosing Provacan, and we hope to have the opportunity to serve you better in the future.
Best regards
Team Provacan
Best cbd about
August 23, 2023
Reply from Provacan
Dear Marie-Christine,
Thank you for your glowing 5-star review and for choosing Provacan as your CBD provider.
We're honoured to be regarded as the "best CBD about." Providing top-quality CBD products is our passion, and we're delighted that you've found our offerings to be exceptional.
If you ever have any questions, need product recommendations, or require assistance, please don't hesitate to reach out to our dedicated customer support team. We're here to ensure that you continue to have the best CBD experience possible.
Thank you for choosing Provacan, and we're committed to delivering the finest CBD products to meet your needs.
Best regards
Team Provacan
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