Don't walk away, run! Tried ordering a silver Army coin for my son, and after they took my order, got an email the next day saying after an internal review my order was being cancelled, say what??? In... See more
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#1 Top Choice for Bullion, online or anywhere else! Of the half dozen or so bullion dealers I have tried, Provident Metals is my favorite. I have placed 23 orders with Provident, while my second most... See more
Company replied
Bought Radom ASE's...all were spotted...emailed twice to customer service, even contacted owner, no response. Extremely poor customer service, either that or they didn't like my name. My last time bu... See more
They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a lette... See more
Company details
Information provided by various external sources
Provident Metals offers investment grade products for the discerning collector as well as the new bullion stacker. Free shipping and compelling prices make Provident Metals the People's Bullion Dealer.
Contact info
15850 Dallas Parkway, 75248, Dallas TX
- (800) 313-3315
- help@providentmetals.com
- providentmetals.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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High CC Price and High Shipping Cost
The extra cost for using a credit card seems higher than most. Your shipping cost for a single round is very high, almost to the point where it’s not worth it to do business. If I want to buy one piece or two pieces the shipping cost is too high.
Not everyone can pay cash. Your prices even for your clearance rounds are five to eight dollars above spot.
Very satisfied
I have ordered from Provident several times now. I am currently very satisfied with each and every order. I will continue to order from Provident because of the excellent service and prices.
Great experience
Great experience
fast shipping
good website
Thanks guys
Customer for LIFE
The site is very easy to navigate and find what I want. They deliver very fast and things are packaged to protect the purchases. Will always buy from Provident - customer for life.
I have gotten use to the website & it …
I have gotten use to the website & it works great.
I received my coins before expected.
Thanks
Great selection
Great selection. Fair pricing, and delivery was faster than expected. My kids love getting different variations of silver for the holiday
Great experience
Great experience, product was packaged well and arrived promptly. Priced also lower than other online competitors- Will order again.
I find Provident slow to clear CC or …
I find Provident slow to clear CC or PayPal and package to ship. But once the order is shipped it comes quickly and is in good order and excellent condition.
Don't expect fast service when selling metals back
Don't expect fast service when selling metals back to Provident. I have been purchasing metals from them since 2013. 2 weeks in a row when selling metal back to them I get a voice mailbox. I called customer service and they can't get anyone and have to walk over to get someone to call me back. Not what I would expect from Provident.
Good internet ordering experience
Good internet ordering experience. Easy to use website. On-time delivery of exactly what was ordered. I expect to do business with Provident again.
Very good I liked
Excellent Experience
Easy, straight forward, and free shipping. Great customer care.
Staff has provided excellent customer …
Staff has provided excellent customer service.
Great Deal
Ordered several of these and very happy with what I received. Thank you Provident.
Provident Metals has a good selection …
Provident Metals has a good selection of products to choose from. They fulfill their orders quickly and accurately.
Provident's pricing very competitive and usually the lowest for any particular product.
I have purchased from them many times and plan to continue to do so in the future.
Quick
Quick, easy, and customer service is very helpful. I received my silver bars within days, was completely satisfied. I have already recommend Provident Metals to my friends.
5 star service and price
5 star service and price. Great company to work with. Fast secure shipping. Will use Provident for all my precious metal purchases
I received my roll of silver quarters …
I received my roll of silver quarters the next day. Not sure how they get things shipped so fast, but it sure is nice.
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