Pup Chic BoutiqueReviews 

233
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, especially the harnesses and leads, which are described as well-made and stunning. Many people appreciate the excellent fit and the wide range of items available, including accessories and clothing for pet owners. Reviewers frequently highlight the owner's helpfulness, friendliness, and dedication to providing advice and ensuring customer satisfaction. The overall service is consistently rated as excellent, with many customers expressing their intention to purchase again. However, some customers experienced issues with a collar that repeatedly unclipped itself, rendering it unreliable and unsuitable for its intended purpose, even after receiving a replacement.

What people talk about most

Product

People report positive experiences with product quality, highlighting the excellent craftsmanship of dog... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of dog accessories,... See more

Staff

Consumers find staff to be exceptionally helpful and friendly, often going above and beyond to assist.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use ro... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.


Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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4.9

All reviews

(233)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic small business.

Absolutely fantastic small business.
I was super happy with my Otter collection, it’s stunning & so very well made !
The customer service I couldn’t fault. Sam kept me up to date the whole process & gave me so much help and advice choosing the correct size and even the best deal !!
I’ll definitely be back. Thank you so much

November 27, 2025
Rated 5 out of 5 stars

This is my second order from Pup Chic…

This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for winter walks!

November 11, 2025
Rated 5 out of 5 stars

Love it!!

From the start of my order, Sam was brilliant in assisting me by explaining the size chart and even recommended a few designs that would compliment my pup, Obi’s, coat colour!
Ordered the unicorn tactical harness and we love it! Such good quality, it’s sturdy and so handy with the 3 click, making it easier to put on and therefore adjustable as Obi grows!

October 7, 2025
Rated 5 out of 5 stars

Autumn design dog collar.

I ordered a collar for my dog. It arrived promptly, well packaged and the quality and design is very good. He looks very smart and we have had some lovely comments.

October 3, 2025
Rated 1 out of 5 stars

Collar unclips on its own

Bought a collar with a handle, unfortunately it kept unclipping itself and leaving my dog without a collar while on walks. I received a replacement but the same thing happened multiple times. It's unreliable & unfit for purpose.

June 21, 2025
Unprompted review
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Hi, I am sorry to see you are unhappy. as I mentioned on email, we have never had any issues with these collars and we do put them through testing. I personally checked your replacement collar before sending. I have asked you to provide a video and photos to show that it is faulty so I could either send you another replacement or offer you a refund, but haven't received a response from you.

Rated 5 out of 5 stars

Lovely item

Lovely item, really pretty design which is even nicer in person. Packaging let's it down. I like the nicer box style packaging seeing how much I'm paying for p&p, as then there is no chance of crushing the material

May 28, 2025
Rated 5 out of 5 stars

The plumcious harness

The plumcious harness is amazing it looks stunning on my red/apricot cavapoo. The melt hardware makes it feel very luxury and the clip is really secure. I love that it has a front clip I can attach the lead too if Lola gets a bit pully.

April 16, 2025

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