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Pup Chic Boutique Reviews 229

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TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like dog accessories and clothing are well-made and visually appealing. Many people appreciate the unique designs and the perfect fit of harnesses and collars. The staff is frequently highlighted for being approachable, friendly, and helpful, offering advice and assisting with sizing. However, some people were dissatisfied with specific product issues, such as a collar that repeatedly unclipped, rendering it unreliable. A few other people also felt that the packaging could be improved.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers praise the beautiful products, lovely harnesses,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being lovely,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

This is my second order from Pup Chic and it definitely didn’t disappoint! the leave-in conditioner is perfect for my double coated dog! the woodland wonderland sailor bow is beautiful and perfect for... See more

Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

229 reviews

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Rated 5 out of 5 stars

Love it!!

From the start of my order, Sam was brilliant in assisting me by explaining the size chart and even recommended a few designs that would compliment my pup, Obi’s, coat colour!
Ordered the unicorn tactical harness and we love it! Such good quality, it’s sturdy and so handy with the 3 click, making it easier to put on and therefore adjustable as Obi grows!

October 7, 2025
Rated 5 out of 5 stars

Autumn design dog collar.

I ordered a collar for my dog. It arrived promptly, well packaged and the quality and design is very good. He looks very smart and we have had some lovely comments.

October 3, 2025
Rated 1 out of 5 stars

Collar unclips on its own

Bought a collar with a handle, unfortunately it kept unclipping itself and leaving my dog without a collar while on walks. I received a replacement but the same thing happened multiple times. It's unreliable & unfit for purpose.

June 21, 2025
Unprompted review
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Reply from Pup Chic Boutique

Hi, I am sorry to see you are unhappy. as I mentioned on email, we have never had any issues with these collars and we do put them through testing. I personally checked your replacement collar before sending. I have asked you to provide a video and photos to show that it is faulty so I could either send you another replacement or offer you a refund, but haven't received a response from you.

Rated 5 out of 5 stars

Lovely item

Lovely item, really pretty design which is even nicer in person. Packaging let's it down. I like the nicer box style packaging seeing how much I'm paying for p&p, as then there is no chance of crushing the material

May 28, 2025
Rated 5 out of 5 stars

The plumcious harness

The plumcious harness is amazing it looks stunning on my red/apricot cavapoo. The melt hardware makes it feel very luxury and the clip is really secure. I love that it has a front clip I can attach the lead too if Lola gets a bit pully.

April 16, 2025
Rated 5 out of 5 stars

All I can say is what a change in my…

All I can say is what a change in my dog using her supplements my dog is much calmer and not in pain and spring in her step again . I’ve been using calm and soothe and ache pains and tears stains and I won’t go a day with out them now . And the lady Sam who runs the business is so lovely and helpful

March 25, 2025

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