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Pup Chic BoutiqueReviews 

233
•
TrustScore 5 out of 5

4.9

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the products, especially the harnesses and leads, which are described as well-made and stunning. Many people appreciate the excellent fit and the wide range of items available, including accessories and clothing for pet owners. Reviewers frequently highlight the owner's helpfulness, friendliness, and dedication to providing advice and ensuring customer satisfaction. The overall service is consistently rated as excellent, with many customers expressing their intention to purchase again. However, some customers experienced issues with a collar that repeatedly unclipped itself, rendering it unreliable and unsuitable for its intended purpose, even after receiving a replacement.

What people talk about most

Product

People report positive experiences with product quality, highlighting the excellent craftsmanship of dog... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high quality of dog accessories,... See more

Staff

Consumers find staff to be exceptionally helpful and friendly, often going above and beyond to assist.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use ro... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

233 reviews

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4.9

All reviews

(233)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

All I can say is what a change in my…

All I can say is what a change in my dog using her supplements my dog is much calmer and not in pain and spring in her step again . I’ve been using calm and soothe and ache pains and tears stains and I won’t go a day with out them now . And the lady Sam who runs the business is so lovely and helpful

March 25, 2025
Rated 5 out of 5 stars

Grooming Leggings

I bought these to wear at work, as a dog groomer I have tried soooo many different type of leggings and "hair resistant" leggings and none of them have ever worked! So thought I would give these ones a try after being recommended and I am not disappointed! They have so many pockets and I dont feel like a cactus as the end of the day! So I've ordered another pair and will probably get a 3rd because why not 😅

March 23, 2025
Rated 5 out of 5 stars

Great service

Great service, and really fun products for the little pups! Will buy from again.

February 5, 2025
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Reply from Pup Chic Boutique

Thank you

Rated 4 out of 5 stars

PupChic has really good high quality…

PupChic has really good high quality treats for dogs. The selection of chews I bought went really well with my dog’s diet, especially considering he has a sensitive stomach. I will definitely be ordering from here again but the only downside is that the delivery charge is a bit expensive for me so I might have to wait awhile to be able to afford the treats & delivery.

January 23, 2025
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Reply from Pup Chic Boutique

Sorry to hear you feel the delivery charge is expensive, we actually only charge you the postage and swallow the cost of the packaging and haven't increased our shipping costs in four years despite the recent shipping increases. We offer free shipping on orders over £35 usually (currently orders over £25) so if you add a few extra treats to your basket you can save money on the shipping cost.

Rated 5 out of 5 stars

I found the experience of

I found the experience of, from asking advice of the product to the purchase & delivery absolutely brilliant. I sent a message to the owner, it was such a prompt & informative reply and too be honest I could not find any fault what so ever. Top product & top customer service.

January 28, 2025
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Reply from Pup Chic Boutique

Thank you so much

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