Purely Polished Reviews 375

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Attempted to call the office three times on the day of my appointment to add SNS. Left two messages and was never called back. Nail technician arrived late and did not have SNS available. I have a 1 w... See more

Company replied

Rated 1 out of 5 stars

Very bad service. I have booked 2 different appointments and only one lady came. They told me that they could not get the other nail technician and would get the other booking confirmed for next day.... See more

Company replied

Rated 3 out of 5 stars

Hit and miss with manicures. Really just depends on who you get. I like the service, and will continue to use but the skill of the manicurists and also small choice of colors are so varied it’s hard t... See more

Company replied

Rated 3 out of 5 stars

Great home service, highly recommend Kate! Super nice and quick. I booked the shellac service but changed my mind to do the classic service before she came, but they charged me with shellac service i... See more

Company replied

Company details

  1. Beauty Salon

Written by the company

Purely Polished is a platform to book on-demand mobile beauty and wellness treatments to have in the comfort of your home, office or hotel.


Contact info

2.2

Poor

TrustScore 2 out of 5

375 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best remedial massage

That was the best remedial massage I've had in many, many years. Thank you Gina for your professionalism and expert techniques. Five stars! ⭐⭐⭐⭐⭐

February 26, 2021
Unprompted review
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Reply from Purely Polished

Hi J.H! Thank you for the fantastic feedback! We are so pleased to hear you had the best remedial massage experience with Gina! Get back in touch when you need another pamper!

Rated 4 out of 5 stars

I booked a manicure for my 90 year old…

I booked a manicure for my 90 year old Aunty and was very happy. Vicky was gentle and very polite with my Aunty. My Aunty was very happy with her manicure. Vicky arrived on time and gave a professional manicure. Thank you

February 26, 2021
Unprompted review
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Reply from Purely Polished

Hi Angelina! I am so happy to hear that your Aunty was pleased with her Purely Polished experience! We aim to provide the absolute best service to all of our customers! Hopefully we get the opportunity to pamper you and your Aunty again soon!

Rated 5 out of 5 stars

Ask for Lamia V2!

I asked Lamia to come back a second time because I enjoyed the Swedish massage I received the first time around. Impeccable service, very relaxing and she's also a lovely human. Thank you Lamia.

February 25, 2021
Unprompted review
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Reply from Purely Polished

Hi Jacqui! Thank you so much for the wonderful feedback! Lamia really is amazing! Can't wait to pamper you again soon!

Rated 1 out of 5 stars

Disappointed.

Attempted to call the office three times on the day of my appointment to add SNS. Left two messages and was never called back. Nail technician arrived late and did not have SNS available. I have a 1 week old child, so wasn’t able to use normal polish, also the reason I booked an at home manicure. Was told by the nail technician to call and change the appointment to include SNS and she’ll come back with it another day. Still have been unsuccessful in making contact with anyone. Paid full fee and have not received any treatment, refund or even a call back.

February 24, 2021
Unprompted review
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Reply from Purely Polished

Hi Phillipa - I am so sorry to hear about your experience using Purely Polished. This is absolutely not the level of customer service that we strive towards. We would love to have a conversation with you regarding this issue and see what we can do to resolve this for you. I know someone from our customer service team has tried to reach out to you so please send an email to team@purelypolished.com.au at your earliest convenience and I will ensure that we get back to you promptly to come to a resolution that works for you.

Rated 5 out of 5 stars

Hannah (SNS) was wonderful

Hannah came round to take off my SNS and apply new SNS. She was absolutely lovely : gentle, friendly and we had a nice chat. Her work is really good. Very professional. I would highly recommend Hannah to anyone.

February 23, 2021
Unprompted review
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Reply from Purely Polished

Hi! We are so happy to hear that you had such a wonderful experience with Purely Polished! Hannah is truly great and such an amazing asset to our team! We hope we get the opportunity to pamper you again soon!

Rated 5 out of 5 stars

10/10 recommend both penny & purely polished

Penny was excellent, kind & professional. I received a mani & pedi. I certainly will be rebooking & using her for my upcoming wedding.

The company was excellent communicating with her about rebooking after an out of town family event last minute came about. Was efficient & easy.

Can’t thank them both enough for making things easy in a stressful time.

February 22, 2021
Unprompted review
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Reply from Purely Polished

Hi Melissa! Thank you for the wonderful feedback! We are so happy to hear that you were so pleased with your Purely Polished experience and we cannot wait to help you celebrate your big day!

Rated 5 out of 5 stars

Great remedial massage

KC was very friendly and professional. The remedial massage was great and helped my back instantly.

February 21, 2021
Unprompted review
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Reply from Purely Polished

Hi Desi! Thanks for the lovely feedback. We are so happy to hear that KC provided a wonderful experience for you - and helped with your back! Looking forward to pampering you again soon!

Rated 5 out of 5 stars

Luxury Pedicure by Penny

I received a Luxury Pedicure by Penny. She was amazing and truly provided the service described on the website. She’s such a beautiful lady and works from her heart! Also great customer service from the company itself! Would recommend for sure.

February 21, 2021
Unprompted review
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Reply from Purely Polished

Hi Lama! Thank you so much for the wonderful feedback. Penny truly is amazing! We can't wait to pamper you again soon!

Rated 5 out of 5 stars

Caitlin

Caitlin, was polite and professional, the massage was excellent and very relaxing.

February 20, 2021
Unprompted review
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Reply from Purely Polished

Hi Alfie! We're so pleased to hear you had a lovely experience with Caitlin! Our massage therapists really are so wonderful at what they do! Hopefully we can pamper you again soon!

Rated 4 out of 5 stars

My masseuse was very professional

My masseuse was very professional, attentive and kind. I was really grateful to be able to have a good quality massage in the comfort of my own home. Cheers.

February 16, 2021
Unprompted review
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Reply from Purely Polished

Hi Mara! I'm so happy to hear you had a nice massage experience with Purely Polished. We aim to deliver high quality, at home experiences for your comfort and convenience!

Rated 5 out of 5 stars

Perfectly relaxing

Perfectly relaxing. Such a wonderful afternoon in my own home with a lovely masseuse, I feel amazing. Thank you so kindly.

February 12, 2021
Unprompted review
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Reply from Purely Polished

Hi Craig. It always great to hear when a client had a wonderful experience with Purely Polished! We hope we will get the opportunity to provide another relaxing massage for you again soon!

Rated 5 out of 5 stars

Classic lashes

Sev was amazing! She was prompt and offered great communication of her service. Loving my new lashes!

February 11, 2021
Unprompted review
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Reply from Purely Polished

Hi Laura! We are so pleased to hear you had such a great experience with Sev! We hope we get the chance to pamper you again soon!

Rated 5 out of 5 stars

Had a very lovely and relaxing home…

Had a very lovely and relaxing home massage by Lamia. Highly recommend!

February 8, 2021
Unprompted review
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Reply from Purely Polished

Hi Mim! We are thrilled to hear that you had a wonderful massage experience with Lamia! Thanks so much for the lovely feedback! Looking forward to pampering you again soon!

Rated 5 out of 5 stars

Very personable and professional

Very personable and professional. I have arthritis in one foot and pedicures usually hurt. This one did not. I will definitely make another booking in the future

February 3, 2021
Unprompted review
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Reply from Purely Polished

Hi! Its so wonderful to hear that you were able to enjoy your pedicure pain-free! We cannot wait to pamper you again soon!

Rated 5 out of 5 stars

Very professional

Very professional, kind and a great massage from Michelle. She was up for the task. Thank you.

February 3, 2021
Unprompted review
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Reply from Purely Polished

Hello! We are so happy to hear that you had a great massage experience with Michelle. Thank you so much for trusting in Purely Polished to pamper you!

Rated 5 out of 5 stars

Outstanding.

The masseuse that came to our house was very plesent to deal with. Hannah was very professional and caring during our time with her. My mother was the one that recieved the massage, she is quite ill with stage 3 throat cancer and Hannah made every effort to make her comfortable. I will be using this company in the near future.

January 31, 2021
Unprompted review
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Reply from Purely Polished

Hi Ryan, thanks for leaving a lovely feedback! We are very pleased to know that your mum is happy and comfortable with Hannah's massage treatment. We can't wait to pamer you again! :)

Rated 5 out of 5 stars

booked this as a treat for my mum

booked this as a treat for my mum. thank you . she loved it. and I love that it made her happy.

January 30, 2021
Unprompted review
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Reply from Purely Polished

Thanks for leaving a lovely review, Sarah! We are pleased to know both you and your mum loved our service. We do hope to pamper you, and your mum, soon! :)

Rated 5 out of 5 stars

Michelle was wonderful!

Michelle was wonderful. She brought such a friendly, calm energy to the massage and was also very knowledgeable. I felt super relaxed afterwards - mission accomplished! Next time I have a massage I’ll be requesting her specifically.

January 25, 2021
Unprompted review
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Reply from Purely Polished

Thanks for leaving a lovely feedback, Kare! I am sure Michelle would love to pamper you again. We hope to see you again soon, cheers! :)

Rated 5 out of 5 stars

Thank you Kuan for a wonderful job you…

Thank you Kuan for a wonderful job you did ,Kuan is a punctual therapist I will haily recommend him to family and friends.

January 25, 2021
Unprompted review
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Reply from Purely Polished

Many thanks for leaving an amazing review, Ziyad! We will definitely let Kuan know of your feedback, and we look forward to pampering you again soon! :)

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