Attempted to call the office three times on the day of my appointment to add SNS. Left two messages and was never called back. Nail technician arrived late and did not have SNS available. I have a 1 w... See more
Company replied
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See what reviewers are saying
Very bad service. I have booked 2 different appointments and only one lady came. They told me that they could not get the other nail technician and would get the other booking confirmed for next day.... See more
Company replied
Hit and miss with manicures. Really just depends on who you get. I like the service, and will continue to use but the skill of the manicurists and also small choice of colors are so varied it’s hard t... See more
Company replied
Great home service, highly recommend Kate! Super nice and quick. I booked the shellac service but changed my mind to do the classic service before she came, but they charged me with shellac service i... See more
Company replied
Company details
Written by the company
Purely Polished is a platform to book on-demand mobile beauty and wellness treatments to have in the comfort of your home, office or hotel.
Contact info
2.2
Poor
375 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My massage with Shirin was amazing
My massage with Shirin was amazing, friendly service, highly recommend!
December 8, 2020
Unprompted review
Reply from Purely Polished
Shirin is indeed lovely and amazing and we are pleased to know you loved the service. Hope to see you again Kylie! :)
EXCELLENT XXXX
December 7, 2020
Unprompted review
Reply from Purely Polished
Hi Jayde, thanks for a short and amazing feedback! :) We look forward to pamper you again. :)
My fiancé had a perfect experience
My fiancé had a perfect experience! Definitely something she’ll do again forever :) Thank you so much for your service.
December 4, 2020
Unprompted review
Reply from Purely Polished
Hi Abdul, thanks for the perfect review! We are so delighted to know you and your fiancé loved the Purely Polished experience! Hope to see you both again :)
Out standing and friendly 🥰
December 4, 2020
Unprompted review
Reply from Purely Polished
Thanks for leaving a lovely review. We hope to see you book again Lateslocal! :)
Service is great
Service is great, very professional but concerning the nail tools are only sanitised not sterilised with an autoclave
December 2, 2020
Unprompted review
Reply from Purely Polished
Hi Krista,
Thanks so much for leaving us a review. We are happy to hear that you enjoyed our service treatment.
As for the nail tools, I understand your concern and we do take health and hygiene critically. Our beauty professionals must comply with local council and state's health requirements. All their tools are sterilised every day and packaged prior appointments.
Thank you for booking with us and we hope to see you again! :)
Kindest,
Joanne, Community Manager
My remedial massage with Fiona was…
My remedial massage with Fiona was amazing she’s fantastic highly recommend her
December 1, 2020
Unprompted review
Reply from Purely Polished
We are so pleased you loved the experience with the lovely Fiona! :) And thanks for leaving an amazing review. Hope to see you book again! :)
The staff were amazing and…
The staff were amazing and professional! Highly recommend!
November 30, 2020
Unprompted review
Reply from Purely Polished
Hi Bonnie, thanks for the lovely review. We are happy to know you loved your experience with us and we can't wait to see you book again!
Ingrid is amazing!
Loved my pregnancy massage with Ingrid, I have booked her twice now and she is amazing!!! She massages every part of the body and I feel a lot more relieved from aches and pains for days after.
So professional, polite and knowledgeable. I love her little touches of essential oils, candle, soothing background music and her overall technique and method makes for such a nice experience.
November 30, 2020
Unprompted review
Reply from Purely Polished
Hi Samar, we always take pride of Ingrid and all our Purely Polished Pros who consistently deliver an excellent service to customers like you. We are happy you loved the service and we look forward to pampering you again! :)
Highly Reccomend
Easy to book, great communication, great staff. I had the Swedish Relaxation and it was one of the best massages I have had. Erin was amazing and I would highly reccomend her services. I will be using Purely Polished again. Thanks
November 30, 2020
Unprompted review
Reply from Purely Polished
Thanks for the amazing feedback! Everyday we do our best to make sure all our customers have a great Purely Polished experience and we are delighted to know you did. :) We can't wait to pamper you again Madison!
Tuyet is super nice and even assisted…
Tuyet is super nice and even assisted me to chose the best nail polished. Highly recommended.
November 29, 2020
Unprompted review
Reply from Purely Polished
Hi MJ, we are so pleased to know you loved your Purely Polished experience with Tuyet. We look forward to pampering you again!
One of the best massages I have ever…
One of the best massages I have ever received. Would highly recommend any one who needs a good deep tissue sports massage.
November 26, 2020
Unprompted review
Reply from Purely Polished
Hi Karim, thanks for the great review! Hope we can spoil you again soon. Cheers :)
Elaine Qi is so lovely and patient with…
Elaine Qi is so lovely and patient with my mum. Mum enjoys her pampering very much.
November 26, 2020
Unprompted review
Reply from Purely Polished
Hi Lesley, we always take pride of Elaine and all our Purely Polished Pros who always deliver an excellent service to customers like you and your mum. We look forward to pampering her again!
Pampered Fun for a Hen’s!!
The nail technician was very professional and made us all feel at ease. Our nails all looked so beautiful afterwards. Sevita did a wonderful job! The booking process, emails and communication was really smooth and easy to do. Thank you so much for making my sister in law’s hen’s party memorable!
November 23, 2020
Unprompted review
Reply from Purely Polished
Hi Marlena, many thanks for the lovely review! Sevita is indeed one of our Purely Polished Pros and we are so pleased to know you loved the hen's party experience. Hoping to see you again! :)
I felt like my experience was rushed
I felt like my experience was very rushed. I wasn’t asked if I was happy with my hair, so after finishing the last curl she packed up very quickly And was out the door within a minute. Did not have a chance to get what I needed fixed and had to do it myself. But in saying that my make up was done very nicely :)
November 22, 2020
Unprompted review
Reply from Purely Polished
Hi Narelle, sorry to hear that your experience was rushed! We certainly believe that although the beauty service was satisfactory, we are regretful you didn't have a full Purely Polished experience. We always take feedbacks, negative or positive, as an instrument to improve our processes and services and this is one of those that helps us better improve our system. We hope we can pamper you again soon!
Technician late
Technician did a good job but was 10min late and left on time so treatment was cut short.
November 20, 2020
Unprompted review
Reply from Purely Polished
Hi Judi, many thanks for leaving a review! :) We are happy to know you loved the service but we certainly expect you should have experienced the full treatment! We always take feedbacks, negative or positive, as an instrument to improve our processes and services and this is one of those that helps us better our system. We hope we can pamper you again soon!
Great service
Great service. My technician Tuyet went above and beyond. Respectful, patient, creative and artistic I was very happy with my chosen nail art design. Would book again.
November 20, 2020
Unprompted review
Reply from Purely Polished
Hi Cene, thanks for leaving an amazing review and we are happy you loved your experience with the lovely Tuyet! :) We sure can't wait to pamper you again soon. ♥
My wonderful masseuse Shirin got a flat…
My wonderful masseuse Shirin got a flat tire on the way and powered through to fix the minefield that is my back. She was fabulously kind and a magician with her hands. Thank YOU for everything!!
November 20, 2020
Unprompted review
Reply from Purely Polished
Hi Elizabeth, we're so happy you loved your experience with Shirin and we can't wait to spoil you again! Thanks for leaving the lovely review. ♥
Reply from Purely Polished
Hi Mumma, we are pleased to know you loved Zina! We look forward to your next booking with us! ♥
Purely Polished & Nadia are amazing!
Purely Polished was amazing. From putting the request online through to the beautician knocking on our door, the experience was efficient and smooth. This was a pampering surprise for our mum and she had such a nice time! We will absolutely use Purely Polished, and the fantastic beautician, Nadia, again!
November 20, 2020
Unprompted review
Reply from Purely Polished
Hi Jessica, thanks for the amazing feedback! We are always happy to spoil our clients like you and glad that you loved the Purely Polished experience. Nadia is definitely looking forward to pamper you again. :)
Thank you Gina
Thank you Gina for a lovely, fragrant and relaxing massage - and for being such a nice human. Just what I needed after a stressful week.
November 19, 2020
Unprompted review
Reply from Purely Polished
Hi Jacqui, thank you for the lovely review! Gina is definitely one of our top therapists, and we would be happy to help you get pampered again! :)
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