Pure Telecom Ireland Reviews 2,380

Query dealt with promptly and revised contract set up. Delighted with the service over several years.

Just spoke with Nicole, she was professional, friendly and solved my issue straight away. Very efficient. She then proceeded to transfer me to another department for another technical issue, I didn't catch his name but he too was excellent. Friendly, knowledgeable and rectified the problem with my landline. Overall great experience and I wasn't on hold for very long either time. Very happy. People are always quick to complain about bad service. It is also important to acknowledge the good experience.

With pure telecom years ,great service, never let me down and very helpful staff

Pure Telecom are top class to deal with and provide a quality service. Easy to contact also. 10/10

Was connected to Nicole. I mentioned different aspects and she pointed me in the right direction.. Great company with excellent customer service and support

Hi I spoke with Rachel today which was a pleasure. Rachel was helpful, informative, friendly and very efficient had my new modem up and running in moments

They were able to help me and set me up with a cheaper tariff. But won't get a modem for 3 days. Bummer. But very good otherwise. First time I've had to ring them in a long long time

The efficiency and helpfulness of the lady I spoke to was excellent. Not only did she answer my query but she saved me money as well. Thanks, always like dealing with Pure Telecom, no complaints.

Excellent service provision AND customer service 👌

There was an inaccuracy in my first Bill.... having explained the issue to Eric he said he would deal with it and phone me back. He phoned very quickly to confirm the Bill was amended and he also gave me some further information I asked about. Very pleasant and knowledgeable about the products.

Just off the phone to Nicole to renew my contract .. A pleasure to deal with and very happy to renew again this year as the company did exactly what the rep said last year.

Terrible customer service. Terrible Internet speeds, constant drops in connection, yet because i was able to achieve any connection, apparently they are providing a service as contracted.
Products sent to wrong address multiple times.
Cancelled installation items not picked up and customer now being charged for these.
Worst decision ever to register with them. Eir have been a delight since swapping over.

After initial confusion over new contract Senia sorted out the issue very quickly.

My loss of Internet coverage was dealt with by Racheal. She was courteous, knowledgeable and efficient. The problem was solved quickly and my Internet restored.
A pleasure to deal with

These guys are so efficient and easy to deal with. No long waiting times on hold.

Super easy to deal with, queue times generally very good. Would definitely recommend

Customer Service with this Company is outstanding! Rarely you get this anymore. Staff were amazing to deal with. Continued success and thank you. You were recommended by a friend and i would certainly recommend you 100%.

We have had no proper broadband since Christmas Day. We switched over to Pure Telecom when fiber-optics became available in our area in Tipperary last year.
I have been writing and calling this companion since Christmas to explain that we have had terrible broadband that keeps disconnecting all the time.
We have to use our hotspots on our phone to work from home, and cannot use our smart tv sets to watch Netflix, etc as the broadband is not working a lot the time especially at night (thankful we have SKY for other TV programs).
They finally sent us a new modem which we installed (Feb), but, this has not solved the problem. They sent me a sheet to fill out that is very technical requesting 'speeds' through the modem, NIC, NBI units and we have no idea what these things are? They honestly don't appear to care, and we pay on time every month for both broadband and home phone.
How a technician has not been sent out yet, is beyond belief. I have held off writing a bad (but true) review, as I am not that kind of person - we are actually quite patient and understand that technology can sometimes go wrong.
I have flagged my last letter earlier in the week to be sent to senior management, as I cannot believe they would want this serious customer problem unsolved for so long?
I would never ever recommend this company to anyone, my last broadband company was terrific (and super on technical help and call outs), and I only switched because they were a local company that did not do fiber-optics at the time, and we wanted to have the fastest and best broadband available. There are sometimes 3-4 people working/studying here from home and need the speed and efficiency of fiber-optics.
We are just very disappointed in the customer care of this company, and for having such terrible connection for so long.
Nuala

Daniel was an absolute gentleman to deal with, his knowledge and patience brought back my faith in Pure Telecom, thank you so very much once again Daniel for being so helpful in getting phones and Wi-Fi up and running again.
Take care
Patricia Hartnett

Just spoke with Nicole about a cancellation and she was a pleasure to deal with.. A great service and I would recommend and will be using pure telecom in the future.. John lane..