Pure Telecom Ireland Reviews 2,350

Daniel, the customer service person was extremely helpful and friendly. He dealt with my issue promptly and he was very pleasant to deal with. He really made my day much happier.

Thanks, May

I've been with many different Internet companies and pure telecom is by far the best. The wait times to ring is within 1 minute or 2. There is no small print that the bill goes up because of this or the other. I am locked in at the price for a full year. They have a loyalty programme so at the end of the year contract it does go up but I ring them and they bring it back down for being a loyal customer. And the Internet speed and connection is always reliable in my area. Honestly not much more you can ask for from company providing a service.

Very good customer service!Very easy to deal with!

Modem was to be sent last Thursday. Got a ,message earlier today to say it was now being despatched & would be delivered in 2-3 days. Complained & got a "sorry" reply - the modem would normally be sent to coincide with cancellation of previous contract, except I explained that was also last Thursday. Very poor.

no long waiting time to be answered, Samantha was extremely helpful & sorted out my situation promptly. She offered options which I was very happy with. Excellent Broadband service

Really poor experience trying to stay a loyal customer. Been with them for two years and when out of contact, I now have to wait 3months to avail of the loyal price. Explained I will go elsewhere as I cannot wait 3 months, and the other option is not feasible due to the price, and I am forced to now.

She was very friendly and helpful.
Sorted the problem promptly

Was dealing with Samantha really helpful girl 💯

Has to be the best customer service of any broadband provider in Ireland.

Always talking to a friendly service agent in no time at all.

Happy to renew my contract with them based on service and the customer focused team. Don’t change keep it up!

switching from Vodafone was easy, however broadband speeds (1gb package) are 30% slower than Vodafone on the same fibre (900+ mb from Vodafone vs 600+ from Pure), also their Huawei router is mediocre at best, with atrocious wireless signal. But 40 bucks is 40 bucks :))))) (vs Vodafone almost 60 now). Time will tell.

So far so good ! Happy with internet speed and had a billing issue sorted promptly.

Cheap broadband. Incredibly bad customer service if something goes wrong. Don't bother with them.

I had no broadband service for 6 weeks (22 Feb to 3 April) and the experience dealing with Pure Telecom was extremely frustrating from start to finish.

We contacted customer service 28 times trying to get the issue resolved. There was no ownership of the problem, poor communication between teams, and repeated failures to follow through on commitments.

A technician initially attended externally but didn’t fix the issue. It was then confirmed that access to the house was required. My wife had to work from home on three separate occasions to allow this, and on all three occasions no technician showed up.

Despite repeatedly calling to confirm appointments, we were assured technicians would attend, but they didn’t. At the same time, technicians would occasionally call at random, unscheduled times claiming they were at the property.

There appeared to be no coordination between Pure Telecom and their scheduling systems. Staff often couldn’t access accurate case information, and requests for manager call-backs were ignored.

In total, we spent over 300 minutes on the phone chasing a resolution.

We also had to spend additional money on alternative internet just to maintain basic functionality in our home.

The issue was only finally resolved on 3 April, and only because I happened to be at home on Good Friday.

A refund for the downtime is expected, but it does not come close to reflecting the time, stress, and disruption caused.

Overall, this was a deeply disappointing experience and I would not recommend Pure Telecom based on how this situation was handled. They're useless.

The worst company to deal with. I moved house in December, after 5 emails informing them of this they finally answered me, all i wanted was to get connection moved to new house (5 mins down road), they couldnt do this and told me i had 2 options, cancel the contract or get someone else to take it on in old house. After a lot of stress dealing with these incompetant people I got email in December saying they would cancel down the contract . My account was overpaid 100€+ , I was billed in December,Jan,Feb,March and April. I then contacted them to say i hadnt an account with them since Dec, to be told not only was the contract not cancelled but the set up another one in Feb for another year till 2027. They then had the nerve to tell me i owe them €150 cancellation fee plus expenses. Not a word of refunding me the money they took from me . Would any of you pay money for an internet connection to an empty premises. I dont think so. Steer clear people, these are absolute muppets the lot of them .

Absolutely 💯 Fantastic online service for any queries or account information. I would highly recommend

Daniel was very helpful and informative,he responded quickly and effectively to the issue and we were back up and running asap, thanks 🙏.

Nicole was great and Rosey before her. 6 mins on the phone and issues solved. Great service.

Senia was very efficient and helpful with my request.

Great company , easy to deal with , with them 5 + years no complaints, Samantha was very helpful with my query . Very friendly a credit to the company .

Samantha was very helpful and resolved my issues very quickly

Speaking to a helpful person quickly. Great support with the set up.