PuttstarsReviews 

197
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The staff are all friendly and approachable. We went early afternoon during the school holidays, it's wasn't overly busy but we still spent as much time as we needed on each hole, our son spent so l... See more

Rated 4 out of 5 stars

Peterborough: Check in queue was long. Understaffed. Courses were good and different skill levels so our group was happy. Just glad it wasnt too busy as standing around waiting would become an issu... See more

Company replied

Rated 5 out of 5 stars

*Harrow Centre* Sangita and an Oriental lady (not sure of the name sorry) were very accommodating and helpful. Both helped with any queries or issues in a prompt way. The younger girl was... See more

Company replied

Rated 5 out of 5 stars

We were a large group of 11 (6 adults & 5 children aged 2-12) we were prewarned on arrival that one of the course was extremely busy but we were welcome to use it if we wanted. We decided to do the me... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Puttstars is the new home of mini golf in the UK! Offering an all round entertainment venue - including food, drinks and amusements.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(197)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant fun

Brilliant fun, had a great time. Took our retired parents for a round, loved it. Suitable for all ages. Will definitely be returning.

May 20, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Amelia

Rated 3 out of 5 stars

Hot food please.

The putting is fine with a choice of courses and reasonable vfm, however, let’s talk about the food. Whilst I don’t expect 5 star dining, it’d be nice if the food and drinks were hotter (at best it was warm and one of the pizza twists was nigh on inedible due to it being so hard). Flavour-wise, it was fine, just nowhere near hot enough - not even the mocha coffees. Did we raise this at the time? No, always wary of complaining about food for obvious reasons. So, please make sure the food is piping hot to ensure you keep your customers happy.

May 20, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a review.

If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself.

We look forward to seeing you again.
Regards, Amelia

Rated 5 out of 5 stars

Great fun afternoon

Lovely afternoon enjoyed the 3different courses, great family fun. 2pm Friday was a great time to visit, not busy so had plenty of time to play the courses
It was clean and tidy and the staff were helpful and friendly
Good selection of drinks from the bar
We didn’t have food but looked nice when served to other guests.
Plenty of parking outside the venue
Highly recommended definitely return

May 5, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 2 out of 5 stars

New Centre but already it is falling…

New Centre but already it is falling apart and unkept
Not particularly exciting mini golf and if we had paid full price ( £74 for 4) I would have been even more disgruntled

April 24, 2023
Unprompted review
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Reply from Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself. Regards, Dan

Rated 5 out of 5 stars

Lovely friendly staff very clean and a…

Lovely friendly staff very clean and a fun place to go,for any age group easy to get to from york centre thank you so much

April 20, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 5 out of 5 stars

Super!

Easy to book, easy to get checked in and on the course. Just have to input scores electronically at each ‘hole’ but absolutely fine. Staff member cleaning the toilets was super helpful when noticed I was attending to my little boy who had cut his hand (nothing to do with there, a scab had reopened) she came back with an antiseptic wipe and plaster and I didn’t need to ask her. Great experience. Price is good also!

April 15, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 5 out of 5 stars

With two grandkids had a great time

With two grandkids had a great time. Place wasn't crowded so no pressure on moving around course. Will certainly visit again. Well priced for a treat from grandma.

April 13, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 5 out of 5 stars

Puttstars was a really good experience…

Puttstars was a really good experience for our family to enjoy. We had lots of fun!

April 13, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 4 out of 5 stars

Entertaining for at least 2 hours

Peterborough: Check in queue was long. Understaffed. Courses were good and different skill levels so our group was happy. Just glad it wasnt too busy as standing around waiting would become an issue of boredom. Long wait at bar for drinks. Understaffed. Not enough toilets, and lacked acceptable hygiene levels. Dirty with no toilet paper. Understaffed. Value for money wasnt too bad to play, but food and drink is questionable.

April 13, 2023
Unprompted review
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Reply from Puttstars

Hello,
Thank you for taking your time to leave your rating!
We look forward to seeing you again.
Regards, Dan

Rated 4 out of 5 stars

Family fun

It was a dreadful day weather wise and a couple of games of golf at puttstars provided great entertainment.
Fun for all ages and thus a good family activity to including the grandparents.
Recommend it to anyone

April 13, 2023
Unprompted review
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Reply from Puttstars

Hello,
Thank you for taking your time to leave your rating!
We look forward to seeing you again.
Regards, Dan

Rated 5 out of 5 stars

Great game, lots of fun

We took our 8 year old Grandson to Puttstars. It was the first time any of us had been. Our grandson said it was the best mini golf he’d ever played. A very enjoyable game. Tablets easy to use.

April 5, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 1 out of 5 stars

BEWARE SCAMMERS MAKING UNEXPECTED CHARGES

BEWARE SCAMMERS This company charges a premium rate on the booking number shown on their website. It's not a free phone number and I was charged over £6 for a short phone call where I didn't even book anything.

When I found the charge on my phone bill and found who it was from I went back and checked the website. There is a small print stating a charge of 7p per minute but I was charged over 9 times that amount.

Shady AF

April 3, 2023
Unprompted review
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Reply from Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself. Regards, Dan

Rated 5 out of 5 stars

Kids birthday party at Harrow

I booked a kids birthday party at Puttstars Harrow for 16 children. and must say that it was the best decision I could make. We all had a wonderful time. Our party host Aimee was amazingly helpful . All the kids said “ the best party ever”.
You will definitely have new customers Puttstars..

March 31, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 5 out of 5 stars

Fantastic

Great friendly family fun

March 25, 2023
Unprompted review
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Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.

Regards, Dan

Rated 5 out of 5 stars

This was my first visit to PuttStars…

This was my first visit to PuttStars with my grandchildren. We had a fantastic time. It was so much fun and the kids thoroughly enjoyed the course. The food was excellent and the staff couldn’t do enough for us.

March 14, 2023
Unprompted review
Puttstars logo

Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.
Regards, Dan

Rated 5 out of 5 stars

Great atmosphere and fun activity

Great atmosphere and fun activity. Friendly staff members. Perfect location.

March 11, 2023
Unprompted review
Puttstars logo

Reply from Puttstars

Hello,

Thank you for taking your time to leave a 5 star review!

We look forward to seeing you again.
Regards, Dan

Rated 2 out of 5 stars

The only reason I gave 2* was I had a…

The only reason I gave 2* was I had a 50% off game however when I paid online it didn't take the 50% off, so I thought I would take it up at the place itself. However I was told they couldn't do anything about it and said I had to contact the main place. I wasn't offered the phone number so I did have to ask for it. I did ask if we could do an extra game to make up for the 50% but was told NO. Not a good experience this time.

March 11, 2023
Unprompted review
Puttstars logo

Reply from Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself. Regards, Dan

Rated 2 out of 5 stars

It’s such a shame as it could be so…

It’s such a shame as it could be so good!
Very very busy, to the point that I could hardly hear my child talking to me.
Unsupervised children going from course to course, even if you were playing on it. Having to queue for multiple people to finish their turn.
Spilt drink all over the floor and some of the courses were damaged, broken or not working.

March 4, 2023
Unprompted review
Puttstars logo

Reply from Puttstars

Hello, Thank you for taking your time to leave a review. Sorry to hear your experience did not meet our usual standards. If you would like to discuss your review further please email customerservice@puttstars.co.uk please include in your email: Centre visited, date, time and a brief explanation of your experience, along with a contact number for yourself. Regards, Dan

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