Delivered unit etc.as expected and promptly. After a few weeks I had a problem which Humax themselves could not resolve! I contacted Chigwell Sat services and they talked me through it and explained... See more
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See what reviewers are saying
I purchased a Humax 1100S freesat and recorder box via Amazon. Unfortunately the remote control stopped working after two weeks so I contacted Chigwell Satellite two days ago. They were very helpful a... See more
Orders sky Q metal wall mount & WiFi mount. Delivered fast, boxed and with thick plastic protective bag over each item. Screws & plugs included (Didn’t need as used Fischer fixing on plasterboard wa... See more
I got an upgrade from Starlink including an "Expert Install." So far, so good. Try booking an installation through their standard channels though. You will enter a world of pain and doom loops. I c... See more
Company details
Written by the company
With over 20 years of experience, Chigwell Satellite is a trusted UK supplier of new, refurbished, and renewed satellite TV equipment. We specialise in Sky HD, Humax, Manhattan, and BT boxes, and stock a wide range of accessories including remote controls, dish kits, and LNBs. We are also proud to offer professional Starlink installation services and rental options, helping customers across the UK access high-speed satellite internet with expert support. Our reputation is built on reliable service, honest advice, and excellent after-sales care—your satisfaction is our priority.
Contact info
Unit 18 Taylors, IG7 6DQ, Chigwell, United Kingdom
- 020 3654 1804
- customerservices@chigwellsatellite.co.uk
- q-view.co.uk
4.9
Excellent
198 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Service like nowhere else
Service like nowhere else! They could not have been better or done more - I'd like to give 6 stars!!
August 8, 2022
Unprompted review
Sky HD
Were short staffed so did not process order by expected time. Upgraded delivery at their expense so I got the goods by the original expected date. Excellent service would use again.
July 27, 2022
Sky+ box arrived in good time and was…
Sky+ box arrived in good time and was quickly up and running. Pairing our (fairly old) TV to the new remote control required a slight departure from the otherwise helpful notes provided by Chigwell Satellite (Items 6,10 and 11 in the guidance notes were ignored and pairing was tested using the volume control only - but the procedure probably varies slightly with different remote control/TV combinations). This is a very minor point, however, and I would recommend the company for their efficiency and value for money.
April 27, 2022
What a helpful company
What a helpful company! Phoned to buy a new Sky box but was advised to try a fix on my old one first. This worked fine and saved me buying!
Nice to have some honest advice from a company.
They lost a sale from me this time but I’ll definitely be back!
Richard
April 26, 2022
Unprompted review
Excellent service as ever
Excellent service as ever; received my order the next day. Good price and quality too. Highly recommended supplier.
April 7, 2022
Great service, great advice
I called Chigwell Satellite because I thought my Sky+ box was on the blink and they could sell me a new box. Alfie took the time to ask me the details and suggested changing the HDMI cable and the port on the TV. Problem fixed. Great service, great advice.
March 18, 2022
Unprompted review
Fantastic service
Fantastic service, both when I bought my Humax box and, 6 months later, when my remote wouldn't work - entirely my error, but the service was immediate, patient and really understanding. Very much appreciated, thank you.
March 18, 2022
Unprompted review
Excellent experience
Excellent experience with Chigwell Satellite. Called today with lots of questions around replacing an old broken Sky Box. Alfie answered them all with great patience and insight and I feel confident that I have ordered the right equipment at what seems a good price. Great service and support. Highly Recommended. Thank you.
March 8, 2022
Unprompted review
On 15th Feb my Humax Freesat stopped…
On 15th Feb my Humax Freesat stopped recording and I contacted Chigwell Satellite to discuss a replacement box. I spoke to Richard who suspected that a Factory reset might correct my fault. He then got Alfie to patiently talk me through the reset procedure. It worked. These guys are “old school”…giving such great help & service. I shall certainly use them in future for my Satellite needs. HIGHLY RECOMMENDED. Thanks guys…great service.
February 19, 2022
Unprompted review
White Sonos Arc Bracket
Nice bit of kit, especially in white the same colour as the Arc, almost invisible when fitted.
January 27, 2022
Quality service.
I had difficulties buying a new Humax Freesat recorder as I live in France, fortunately I was able to speak to a human being and in no time I had ordered a product of my choice which was subsequently delivered in under a week to my home address. Amazing service and no nonsense support. Well recommended.
January 25, 2022
Unprompted review
Service or what?
5 minute chat with Richard and background noises from Charlie resolved a problem that the Sky help desk? Had no idea about.I was impressed by the quick delivery of a Sky +HD but more impressed by the after sales service.
January 21, 2022
Unprompted review
Delivered very quickly perfect…
Delivered very quickly perfect replacement for our defunct human box
Would highly recommend
December 3, 2021
Really helpful Guys
Really helpful Guys
Helped me out with a small problem
If I need a new box, I'll be using them
November 30, 2021
Unprompted review
Outstanding service
I had a problem with my Humax freesat recorder. I could not get the second tuner to work.
Having seen reviews about Chigwell Satellites, I decided to contact them.
Right from the start of the conversation they were kind, knowledgeable and helpful.
They immediately identified the problem. They stayed on the phone and talked me through the process.
I honestly didn’t think people like this existed any more.
I wish I could give them a higher rating.
November 18, 2021
Unprompted review
Awesome Sonus wall mount …
Awesome Sonus wall mount and delivered very quickly, great company, great products!
November 17, 2021
Good dispatch but no chance of using it as yet as short of info.
Very quick dispatch of the correct item.
Regrettably, using the included paper form as a guide and the Yahoo email address given it was not possible to facilitate a reply from the company regarding a simple query. It has been 3 weeks now.
Until that query is answered it is not convenient (for me) to power up the unit so I have no idea as to whether it will be satisfactory for my needs or not.
Time will tell.
November 14, 2021
Reply from Chigwell Satellite
We sincerley apologise for this. We have tried to call you on numerous occasions and have left mesages for you to call our team to resolve your issue. The email included on the paperwork was an old email address that is no longer monitored for customer services. This has now been updated. We also include our customer service number for customers to call if they have any questions. We value our customers and always strive to help them the best way we can.
Absolutely the best customer service on…
Absolutely the best customer service on the market.
Sent an email with a problem I was having...;got a phone call back within 2 minutes!!
GREAT
November 5, 2021
Unprompted review
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