Queensborough Group (Q-Book) Reviews 201

Reply from Queensborough Group (Q-Book)

Sep 22, 2023

Hiya Guido :) Aww!
Thanks for the review - much appreciated :) We'll pass on your feedback to Sophie, who will be super pleased that she was able to help with your email quandary.
Emails, although simply everyday things - can cause havoc when things go wrong - at the end of the day, it's your business communication which is super important! Anyway, we're glad we got you sorted!
We'd like to take this opportunity to thank you for giving us the pleasure of looking after your website and bookings over the last fifteen years. Here's to the next fifteen years!
We would also like to take this opportunity to congratulate you on how well you are doing with direct bookings. Nowadays, it's much harder to generate direct website revenue.
If you think about how easily browsers sleepwalk onto OTA platforms and sometimes don't give individual business websites a second thought.
For you, this is certainly not the case. Wahoo!
Each year, you have many website visitors who book directly with you. It's a win-win! You don't have to give a big chunk of commission away and your guests are happy because they probably got a better deal - what's not to love? Each year we can see your direct bookings are growing. Whatever you are doing, you must be doing something right. Hopefully, Q-Book plays a small part in your success (fingers crossed). We thank you again for your review and of course, for your support over the years. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 21, 2023

Hey Andrew :) Thank you so much for your review.
Thanks for your kind words - it really does make us chuffed to bits to read such positive feedback!
We hope you've enjoyed your first season with Q-Book at Spring Rock Holiday Park.
We can see that you are making excellent use of everything Q-Book. From Autopayments, Payment Links and our Channel Manager integrations - successfully linked to Pitchup and campsites.co.uk.
If you're keen, we have plenty more connections that you may find of interest - Airbnb, Booking.com, Google and many more.
All who seamlessly connect to your website's availability and create a central hub for your rates, availability and bookings.
Each of our OTA integrations are free to connect to, so fill your boots and make the most of our software - happy campers! When you get a moment, we'll spend some time with you to optimise Q-Book to help generate as much direct revenue from your website and to find the perfect balance between OTA Big Boys and your website. We can see that people are already booking directly (yippee), but we'd love to help get that figure rising year after year. We have tricks up our sleeve that will help to encourage direct bookings that we'd love to share with you. Watch this space! Once more, thank you so much for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 21, 2023

Hiya Maria. Thanks so much for your review - we really appreciate it :)
All the team at QB are very thankful for your kind comments. We're so glad that you feel well looked after - we got you! We've had the pleasure of working with the lovely Belle Dene Guest House for the last thirteen years and, more recently with both you and Chris. Over the last couple of years, we have enjoyed showing you the Q-Book ropes and helping you make the most of what our software has to offer. You have taken to Q-Book like ducks to water; we can see that you are reaping the benefits in terms of direct bookings :) In a world dominated by OTA giants, - it is no easy task to generate direct, commission-free revenue. It takes time, effort and tech! So well done to you guys! We're constantly tweaking Q-Book to provide you with all the tools you need to secure as much commission-free action as possible. Whether you are selling Gift Vouchers, marketing direct promos or just listing some cracking Special Offers, it all helps!
Simple website content and even basic wording that incentivises browsers to book directly is king! We will continue to work hard to develop our booking system to support you and your business. We can see that each year, your direct revenue is increasing. We'll be dropping more updates and features that will contribute to your direct rev! Thank you once again for your review - it means the world to us. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 20, 2023

Hiya Tina! Thanks so much for leaving us a review - it means the world to us :)
Four years already? Crikey! The time flies when you have such a lovely working relationship - thanks for being a top Q-Booker! You've hit the nail on the head! We 100% want the best for you and your guest house. We will work tirelessly to develop the best technology to help your business succeed and to churn out as much direct revenue as possible - our passion. We're not sure what you're doing at The Swanage Haven, but you're doing something right - that's for sure. We can see, year-on-year, without fail, that your direct bookings are increasing! It's no surprise. It's a lovely Guesthouse. However, if Q-Book has played a small part in your success - that's brilliant news - we're chuffed to bits! We can see that you have made excellent use of Q-Book's direct revenue-driving tools already. We're so delighted that you are optimising Gift Vouchers, rewarding the direct bookers and keeping the reins on OTA rates and availability. It's paying off; we're seeing excellent results for you. We hope to work with you for many more years to come and look forward to working hard to keep producing great technology that supports you and your business :) Thanks a million once again for your review. Happy Q-Booking and big love from Team QB.

Reply from Queensborough Group (Q-Book)

Sep 20, 2023

Hiya Jon :)
Thank you for your review - it's so kind of you.
Thank you, especially for your kind words about our customer support. It's an area we work extremely hard within to ensure that we provide the best support possible.
We're just friendly folk who actually answer the phone, like a good chat and know a thing or two about technology ;) We appreciate that you recognise our efforts.
We agree that Q-Book did get off to a bumpy start :/
However (and thankfully), the teething problems were soon rectified.
You joined during some new OTA partnerships that had a couple of niggly, moments but are all good now :) Thanks for bearing with us and for being super patient. We're glad you did!
It's just over a year since you signed up to Q-Book and commissioned us to create a multi-property booking system and business website for you, and what a lovely year it has been.
We can see that you have a good balance of direct revenue and bookings from OTA's.
Now that everything has stabilised and is working well for you, we would like to spend some time with you to maximise the most of your website and to help you increase direct bookings. More money for your back pocket..where it should be ;)
We'll be in touch with some suggestions, helpful Q-Book hacks and general information soon. Once again, thank you for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 15, 2023

Hiya Fred!
Thank you so much for taking the time to leave us a review.
We have thoroughly enjoyed looking after you, your caravans and your bookings over the last five years.
We hope that we can continue to do so for many years to come :)
We thank you for your kind comments - your feedback really does mean the world to us.
We get giddy at the thought of providing a service that our customers are happy about.
Whilst we have no control over how others manage their customer service, we're super pleased to be compared to a global organisation and come out top trumps!
We work extremely hard to ensure our Q-Bookers are well looked after, listened to and MOST importantly, dealt with by a human quickly should an issue arise (hopefully not too often.) We have recently advanced Q-Book so that it's more self-catering. We have re-designed the self-catering booking widgets to encourage more direct revenue and are connecting to new OTA's imminently who are geared up to sell self-catering properties. We'll be in touch with more information soon that hopefully should be super useful and lucrative for your holiday park. Thanks again for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 15, 2023

Hiya Jimmy :)
Thank you so much for taking the time to leave us a review much appreciated.
If we could rate you as a Q-Booker, you'd get a 10/10 too ;)
You have been such a help communicating on behalf of the lovely Moseley Village Apartments and helping to get things up and running. After a recent overhaul with Jonathan, we see the apartments have ultimate visibility to attract as many browsers as possible.
For you, this means that your website, Booking.com and Airbnb all receive rates, availability and varying levels of occupancy and apartment configurations - making sure you appeal to all.
We're so glad we managed to get it to where it needs to be - hopefully, this means more bookings for guys :) Now that we have sorted the Channel Manager side of things, we'd like to spend some time with you to focus on direct, commission-free revenue - website bookings! There are lots of tools within Q-Book that you can optimise to tempt browsers to book directly and not wander off to OTA giants.
These include promo codes, special offers, discounts, gift vouchers, additional items etc.
Each is designed to incentivise direct bookers. Winner winner, chicken dinner!
We'll follow up with more information and Q-Book tools to help drive revenue to your website. Thank you once more for the review. We look forward to seeing your apartments go from strength to strength - your success matters to us.
Happy Q-Booking and big love from Team QB.

Reply from Queensborough Group (Q-Book)

Sep 15, 2023

Hiya Neil!
Thank you so much for such a lovely review.
We won't lie, you are one of our favourites!
However, we love all our Q-Bookers and are so lucky to have a community of simply great people; we're glad you are feeling the love :)
Over the last seven years, we have really enjoyed looking after your bookings and your website for The Glenlochy - Nevis Bridge Apartments. Here's to the next seven years and maybe more :) As we have a passion for direct bookings, we would be keen to demonstrate some simple Q-Book hacks that will increase direct revenue for you; commission-free is king after all!
Simple stuff like creating returning guest promos, building Special Offers and Gift Vouchers and making the most of our Email Manager can all help boost direct revenue.
We'll send some information that summarises how to get the most out of your Q-Book account.
Fear not! Info on the way.
It goes without saying that we'll talk you through our suggestions and give you a hand implementing them, should you need it. If you find your own way around it, not a problem - still feel free to call in and have a chinwag :) Thanks again for your review - it really does mean the world to us. Happy Q-booking and big love from Team QB.

Reply from Queensborough Group (Q-Book)

Sep 12, 2023

Hiya Michael :)
Thanks so much for your lovely review - it's so kind of you :) We have loved every moment of the four years working with you - long may it continue.
It's a privilege looking after your website and bookings for Annes House. Thank you for trusting us to support you and your business - it's an honour!
We can see that every year your direct revenue is improving and that you are making excellent use of Q-Book's quick wins that promote direct bookings.
Judging from the great reviews you have generated over the last few years, it's clear to see that Annes House is very popular among your guests.
We're keen to demonstrate some of Q-Book's features that can promote and encourage repeat bookings.
We can show you how to build returning guest promos and automatic emails to help promote your campaigns and, in turn, boost direct bookings. Of course, we understand that you need visibility with OTA big boys but it's important to try and get as many bookings as possible without the commission price tag - which we can see is certainly happening :)
Over the coming weeks, we're looking forward to helping you edit the website to make some updates and sprinkle some fresh content. Please let us know when is a good time to get in touch to help make some edits and we'll be happy to help :) Once again, thank you for your review and kind words. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 8, 2023

Hi Jeremy. Thank you so much for leaving us a review - much appreciated :) We have enjoyed working with you and the White Horse over the last three years - It's great to have you on board :) During this time, we have enjoyed demonstrating how Q-Book can help grow your direct bookings, which year-on-year have certainly crept up. Commission-free bookings = happy Q-Bookers :) We can see you optimise excellent features within Q-Book, such as automatic deposits and balances - designed to simplify payments and remove uncertainty for guests and staff. The next part of the puzzle is to revamp the current website to encourage as much organic revenue as possible so that you get the perfect balance between direct and OTA bookings. Your account manager, Amy, is putting together some pub website examples so that you can see how we can tailor our designs to suit your offering. During the revamp, we can look to include new content including menus, pictures, text, Social Media platforms and whatever you like to keep it fresh and current.
As things often change (seasonal menus, new offers etc.) we'll show you how to manage the Website Editor so that you can remain in control and make amendments 24/7. We thank you again for your lovely review and look forward to making improvements that will benefit your business. Thanks for your support. Happy Q-Booking and big love from the QB Team :)

Reply from Queensborough Group (Q-Book)

Sep 6, 2023

Hiya Kevin. Thank you so much for your review - it means the world to us :)
Thank you, especially for the kind words about our Q-Book staff. We are super lucky to have such awesome people working for us. All the team you mentioned enjoy showing you the ropes and helping you optimise the features within Q-Book (which you have.)
We've worked with The Drake for the last ten years. Within this time, we saw you take the reins 18 months ago and become the new face of the business - and what a lovely 18 months it has been :) We can see that direct booking revenue is growing, and things are constantly improving for you! As an advocate for commission-free bookings, you cannot believe how pleasing this is for us. In actual fact, we get a bit giddy when we see results like yours :) We are thrilled that you have brought three new apartments over to Q-Book. We can't wait to see how they perform; judging from the photographs - we have high hopes for you! As soon as your new website is up and running, we'll eagerly await the results.
You can use things like Special Offers, Promos, Gift Vouchers etc. to help drive as much direct revenue as possible. Watch this space! We have lots of new features heading your way - all designed to boost direct revenue and simplify how you manage rates and reservations. Here's to the future and thank you so much for your support! Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 6, 2023

Hiya Lucy. Thank you very much for your lovely review - it's so kind of you. What a brilliant twelve years working together it has been. We can see you are making excellent use of the automatic payments - managing auto deposits, balances and extras seamlessly - so happy it's working well for you. It's much easier to use this than faffing about with BACS and chasing payments. It's always good to know what's what, reduce admin time and focus on what you do best - taking good care of your guests :) Speaking of automation, have you considered our automatic emails? These work seamlessly when communicating with guests and auto-generate at a time that suits you keeping all your upcoming guests informed. For instance, if you want to schedule emails such as directions, access codes, local attractions and specific instructions for specific units, this can be pre-set within Q-Book. We'll have your Account Manager send you some info about it. Of course, there is no charge to use it. It's included in the commission-free package that you have already. Pretty sure you'll love it :)
Your comments about self-catering have most certainly been taken on board. (thanks for all your feedback). We're just about to launch new booking widgets specifically for our self-catering properties that will make the bookings process much more straightforward. We've enhanced the customer-facing side so that restrictions are more explanatory and different lengths of stays - 2, 3,4 nights etc. are advertised as soon a guest clicks their dates.
It's designed with the sole intention of boosting your direct bookings - happy days! Anyway, all will be revealed soon - we'll look forward to showing you around. Many thanks again for your review. Happy Q-Booking :)

Reply from Queensborough Group (Q-Book)

Sep 5, 2023

Hi Stoya :) Thank you so much for taking the time to leave us a review - much appreciated.
You're right about Jonathan! He is a top chap, a Q-Book whizz and all round good egg.
We feel extremely lucky to have him work for Q-Book and represent our business. We make sure that he knows his efforts are recognised and that he feels appreciated.
Your feedback will be passed across to him.
We'd like to take this opportunity to thank you for all the years you have been using Q-Book, already 14 years and hopefully, many more to come. We can see you have made great use of our software. Year-on-year, your direct revenue increases - which is amazing!
We are so passionate about providing our customers with commission-free bookings. To see that grow every year is so pleasing to us. We understand that in this day and age, in a world of OTA giants who consume the industry - this is no easy task.
So well done to you. We hope that Q-Book has played some part in your success! Thanks again for your review, business and loyalty over the years.
Here's to many more successful years of Q-Book and The Travel Plaza working with one another. Happy Q-Booking and big love from the Q-Book Team :)

Reply from Queensborough Group (Q-Book)

Sep 1, 2023

Hey AJ! Thanks so much for taking the time to leave us a review :) It's so pleasing to read that Q-Book is releasing time for you so that you can focus on your happy campers. We understand that all the admin stuff and unnecessary paperwork can be a bit of a snoozefest zzzz
We're glad Q-Book is jumping into action and doing the hard work for you.
The sync between your website, Pitchup, Campsites.co.uk, Hipcamp and a shed load of other OTA's keeps everything straightforward and in one tidy calendar. Gone are the days (and so long) of manually managing rates and availability within multiple calendars and risking mistakes and brain fog! Thanks for your kind comments about our customer support. It really does mean the world to us. We understand the importance of speaking to a friendly human who knows you and your pitches. We don't do chatbots, AI or auto-generated responses - that's not our bag! Instead, you'll always get through to speak to somebody who knows you and cares about your success! Please let us know if we can help you prepare for next season - we'd be only too happy to do so. Thanks again for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 1, 2023

Hiya Steve :)

Thank you for such a lovely review - all the team at Q-Book really appreciate your kind words.
Ten glorious years indeed; you feel like part of the furniture!
Now that you are hanging up your hospitality boots, we wish you all the best and know you are looking forward to lots of family time and well-deserved chill time. We will miss you, that's for sure.
However, we're looking forward to working with your successors and showing them the Q-Book ropes (don't worry they will be in good hands)!
It has been a joy to see Alamo Guest House consistently excel year on year.
You guys have made excellent use of Special Offers and Promotions that contribute to your direct, commission-free revenue success. Honestly, when we see results like yours - we get giddy!!!
We're passionate about your success and will work tirelessly to ensure Q-Book is feature-rich and plays a part in your accomplishments. We're sure you'll pass on your pearls of wisdom to the newbies, but we'll be here to make sure they feel settled in and give them any help they may need along the way. We would like to take this opportunity to thank you for your support and loyalty over the years. We know our customers and what matters. We have thoroughly enjoyed working with you.
Thank you for being a truly amazing Q-Booker. We'll look forward to the next few weeks working with one another.
Big love and happy Q-Booking (for not too much longer.)

Reply from Queensborough Group (Q-Book)

Sep 1, 2023

Hiya David. Thank you so much for leaving us a review- we really appreciate your kind words :)
We work in an industry dominated by technology and OTA giants, which sometimes can be quite scary!
Over the years, we have been adapting Q-Book so that you are fully equipped to be fiercely competitive and to ensure you're getting your piece of the action when it comes to all things commission-free! Judging from your stats, this is absolutely the case for you guys! You are a perfect example of how optimising our Q-Book software can produce commission-free rewards! Top job!!
All the team are delighted by how well The Townhouse Perth is doing and how you have gone from strength to strength. As you say, you are number one in the area and have five lovely gold stars to prove your accomplishments - well done!! You have obviously worked extremely hard to achieve such fabulous accreditations. Thank you for evolving with us. Here's to another 11 years of a brilliant working relationship :) Thanks again for your review and for acknowledging how our software has played a part in your success. Happy Q-Booking and big love from team QB.

Reply from Queensborough Group (Q-Book)

Aug 31, 2023

Hey Victoria! Thank you so much for leaving us a review. We're very lucky to have such a top chap like Jon work for us. Hero/legend/Q-Book-whizz! He is, without a doubt, a firm favourite amongst our Q-Bookers. We're glad he managed to get you sorted when you chatted a few days back. Lots of our customers are adapting their businesses and using Q-Book to attract as much direct, commission-free business as possible. Just like you did, we're seeing a more flexible approach to rates and policies. Giving guests the choice of room only, with breakfast, flexible cancellation, cheaper non-refundable rates and, basically doing whatever it takes to stay competitive. We're happy to help encourage bookings via our handy, clever Q-Book software - your BFF!
Jonathan and the Q-Book team are always happy to help you make changes to encourage as much revenue as possible. We can help you create extras like early check-ins, late check-outs or the option to bring furry friends. We'll help you to utilise Q-Book to maximise your commission-free booking potential. Just give us a shout! Again, a huge thank you for your review. We look forward to many years working together :) Big love from Team QB.

Reply from Queensborough Group (Q-Book)

Aug 17, 2023

Hiya Katie.
Thank you so much for taking the time to leave us such a lovely review - we super appreciate it :) Massive thanks for your kind comments about our customer service.
We're lucky to have a great bunch of people that form our support team; we'll pass on your feedback, to which they'll be dead chuffed!
Since you joined Feb 23, we have been thrilled to see your camping/caravanning site go from strength to strength!
We are flabbergasted by how remarkably well you guys do for direct bookings; your direct revenue stats are just killin' it!
What is your secret? ;) Hopefully, Q-Book plays a small part in your success.
However, without a doubt, the work you're putting in is what helps you reap the rewards of direct bookings; not only that - it's a jolly nice campsite :) We're so pleased that you are considering undertaking our website services. Whoop!
When the time is right, pick a design you fancy.
We'll build it around your images, text, and menus and personalise it.
As soon as the new website is up and running, you'll have access to a mega-easy-to-use Website Editor ready to put your own stamp on things and keep your content fresh. Whether you want to create a new blog or update your cafe menu (and lots more), you can do so with a few simple clicks. Our help is always on hand if you need it.
Heads up! We're going to send you some information about using our Gift Voucher software.
We can see you use another platform already, but - ours is free of charge and links directly to Q-Book :) So, sell those afternoon teas like it's going out of fashion. Your account manager will soon reach out about vouchers and the website info soon. Thanks again for your review. Big love & happy Q-Booking Team QB :) x

Reply from Queensborough Group (Q-Book)

Aug 10, 2023

Hiya Claire. Thanks so much for your review -we appreciate it :) We think you are lovely! It's great to have you as a customer; you make the team smile each time you call in. It marks nearly 18 months since you joined the Q-Book gang! All we can say is how utterly impressed we are with your direct booking stats - just wow!!!! In an industry submissive to OTA big boys - your results are amazing! A 90% direct booking rate - you go, girl!!! We can't say we're surprised. Your lovely, vintage-style pods and bell tents are sure to get browsers' attention. However, we hope that Q-Book and our software are helping to promote your business and ease/encourage the direct booking process. Thanks for your comments about our pricing structure. We think just £9.99+VAT PCM and 20pence a booking is fair. Before we remodelled Q-Book to suit our happy campers, we spent ages researching who was charging what. We were surprised that some platforms charge campsites the same (if not more) than if you were 200 room hotel - seems a bit nuts, but each to their own :/ Anyway, that's not our beef! Thank you once again for your lovely comments. We look forward to working with you and Hollington Park Glamping for many years to come. Happy Q-Booking and big love from team QB :)

Reply from Queensborough Group (Q-Book)

Aug 9, 2023

Hi Finlay.
Thank you so much for leaving us a review - it means the world to us :) Over the last ten years, we have thoroughly enjoyed looking after Taigh Geal on the simply stunning Isle of Lewis.
You are fortunate to live in such a beautiful part of the world - we're very jealous!
Huge thanks for putting your faith in us and giving us the privilege of looking after your business website and online bookings over the years - it's been great to have you. You really will be missed! As you wind the business down and hang up your hospitality boots for good - we'll be sad to see you go, but we all wish you the best for whatever is in store next. We'll be in touch soon to ensure that closing your account happens at your own pace and to assist you in gathering anything important from Q-Book that you may need or find helpful.
All the team at Q-Book would like to express our gratitude and thank you for your business, loyalty and support over the years. Hopefully, our paths will cross again if you ever dip your toe back into hospitality and require commission-free software to help you. For now, take care and best wishes from Team QB :)