Queensborough Group (Q-Book) Reviews 200

Reply from Queensborough Group (Q-Book)

Nov 6, 2023

Hey Charlie.
Awww thank you for such a lovely review - it means the world to us.
The time working with you has flown.
It only feels like yesterday that you came over to us - and we're glad that you did :) We're so pleased that you made the move based on a recommendation.
It is always good to know that our customers are happy Q-Bookers! Your website looks great (mainly as a result of your beautiful rooms surrounded by gorgeous scenery.) We're super pleased you can navigate the editor with ease.
Folks often worry they will struggle with edits and general maintenance, but you're living proof that it's dead easy!
There is no need to be an IT whizz. However, if you do need help, we are always at the other end of the phone if you need it.
We'd like to congratulate you on your year-on-year direct, commission-free booking success! Each year on the trot, you have smashed it! So much so, that we can see your direct bookings beat OTA giants like Booking.com and Google.
This is a mammoth achievement and no easy task in this day and age. We get super excited when we see results like yours. Whatever you are doing - keep going! Your success matters to us. We're delighted to see Ty Ffynnon doing incredibly well. We look forward to many more years working with you. Thanks again for your review. Happy Q-Booking. Big love, Team QB :)

Reply from Queensborough Group (Q-Book)

Nov 2, 2023

Hey Victoria! Thank you so much for taking the time to write us a review - we massively appreciate it. We've nearly done a year working with you and Lincolnshire Lanes, and what a brilliant year(nearly) it has been.
You have smashed it as far as direct bookings are concerned - you go girl!! You cannot believe how giddy we get when we see such excellent stats like yours. Your website has generated more bookings than all the big boys like Airbnb, Pitchup, Hipcamp and campsites.co.uk - put together! In an industry typically dominated by OTA's, you guys have more than pushed the boat out and have generated your own success! In this day and age, this is a rare treat! It seems that you are making excellent use of the software and reaping the rewards. You have become a master of the special offer and it's so pleasing to see how well these are working for you. All we can say is that we predict an awesome 2024 for you ...In fact, we know that every season will go from strength to strength for you! Thanks for letting us be a part of your success! We appreciate your business and look forward to the future. For now, happy Q-Booking & big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Nov 2, 2023

Hiya Jamie. Thank you so much for your review. Four years have passed so quickly. Wow! Thanks for leaving us such a super review. Your kind words mean the world to us. We have loved every minute of working with you and your apartments and hope to continue to do so for many more years to come.
We'd like to congratulate you on your hugely impressive direct booking stats. THEY ARE AMAZING!! You are a glowing example of how to absolutely smash it when it comes to all things direct booking revenue. It's not often we see properties dominate the OTA's but you have nailed it!! We are so impressed. It delights us to see you succeed! What's your secret? ;) Whatever it may be, we hope that Q-Book plays a small part. As always, we keep tinkering away in the background to make sure you have the very best software to help convert lookers into bookers and to manage your rates and availability with ease. We are about to drop our new online booking page that will supersede its current format. We have thoughtfully paid special attention to make sure it accommodates all property types and upped the ante for self-catering properties - you are gonna love it! We will be in touch shortly with more information. Thanks again for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Nov 1, 2023

Hey Amy.
Thank you so much for your lovely review.
All hail automation with a twist of game-changing technology!
We can see that you are making excellent use of the autopayment feature - what a lifesaver.
It must feel like a distant (and not missed) memory to manually process bookings and payments whilst managing multiple calendars.
Q-Book takes care of the day-to-day stuff so you guys can do what you do best - looking after your lovely guests!
Happy guests equal great reviews that lead to more bookings!
What's not to love?
It marks three years since you started using Q-Book for Cwm Chwefru Cottages, and what a brilliant three years it has been.
We are so pleased that you are happy with how everything is going!
We can see each year - your direct booking figures increase without fail. In fact, your bookings doubled from year 1 to year 2!
Looking at this year, we project another belter!! Whatever you're doing, your doing something right.
Not to mention that your cottages are lovely - who wouldn't book?! We hope that Q-Book has played a small part in your success. Keep going! You are doing amazing! We're to many more years working with you. Happy Q-Booking & Big Love from Team QB :)

Reply from Queensborough Group (Q-Book)

Oct 31, 2023

Hiya Michael :)
Thank you so much for leaving us a review - it means the world to us :) We have really enjoyed working with you and Nant Gloyw over the last 18 months and hope to do so for as long as you'll have us! We would love to spend some time with you to optimise Q-Book's best bits and to get the most from our software.
Implementing handy tools such as promos, special offers, gift vouchers etc will help entice lookers and convert them into direct bookers. After all, there is nothing worse than direct guests sloping off to book with OTA's. Your hard-earned booking fees should remain in your back pocket - wherever possible!
With Q-Book by your side, you can rely on our expertise, software and knowledge to assist you. We got you!
We SUPER appreciate your kind comments about the friendly support you receive from the Q-Book gang.
We understand speaking to a real-life human in this day and age is becoming rarer and rarer (bizarrely!) We have no intention of losing our human side and will always be here to chat with you when you need help, advice or just somebody familiar at the other end of the phone.
Thanks a million for the review.
Happy Q-Booking. & big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Oct 20, 2023

Hiya Martin :)
Thank you so much for leaving us a review. Ten years! Crikey! Where does the time go eh? We have absolutely loved working with you and Number 9 Guest House and hope to do so for many more years to come.
Every time you call in, you genuinely do bring a smile to everybody's faces - thanks for being a great Q-Booker and overall top chap! It's been a joy to see your business ride the commission-free train and reap the rewards of direct booking revenue! We have enjoyed helping you adapt your business model over the years. We understand that things have changed for you and, you are using Q-Book more for invoicing and payments nowadays and no longer as a Channel Manager. If your circumstances change and you want to dip your toe back into OTA advertising, we'll help you reignite everything. It's all in the background and just needs a click of a button to kick-start everything again :) Thanks again for your lovely review! Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Oct 19, 2023

Hi David. Thanks so much for your review. We really do appreciate your kind words and feedback. Those nine years have gone by so quickly - we look forward to working with you and Cavell House for many more years to come. We can see that in all the time you have been using Q-Book, each year is getting better and better for direct, commission-free online bookings. Whatever you are doing - you're doing something right!
We hope that Q-Book plays a small part in your success. Now that we have signed you up to Google Hotels, we expect more organic, commission-free revenue to come your way. As discussed, browsers always choose the most competitive room rate. Q-Book allows you to stay in control of all your rates and manage OTA pricing in a way that promotes your website as the most cost-effective option - always! If you are interested in connecting to more third parties, you can connect completely free of charge to Airbnb, Expedia, VRBO, Agoda and many more. Simply head to your Channel Manager page within Q-Book and click 'connect' - it's that easy. As you have the Stripe integration, we're going to send you some information about using our Auto balance payment feature. In a nutshell, you can schedule when you'd like all your balance payments to be collected. Q-Book will do it automatically. It's a real-time saver and game-changer. Anyway, we'll follow up with some info. Thanks again for your review. Happy Q-Booking and big love from Team Q-Book :)

Reply from Queensborough Group (Q-Book)

Updated Oct 16, 2023

Hiya Andrew :) Thank you for your lovely review - it means the world to us. We love working with you and the absolutely beautiful Willowbeck House. We regularly use your website as a glowing example of how an amazing accommodation website should look. Of course, it does help that your place is stunning :)
You make excellent use of the Website Editor, our Gift Vouchers software and Q-Book in general.
Everything you do encourages people to book directly, which ultimately saves unnecessary commission fees. By eck, it's paying off! Your direct booking figures are massively impressive and it's so pleasing to see you generate organic bookings! Year after year, this figure is increasing and we can see that you are becoming less reliant on OTA big boys! It is no easy task in this day and age so, well done to you :) Thank you so much for your comments about our staff. We understand the importance of being able to speak to a living, breathing human. You wont find any robots here that's for sure! We enjoy speaking to you and love to see your success - it matters to us. Here's to the next ten years :) Happy Q-Booking and big love from Team QB.

Reply from Queensborough Group (Q-Book)

Oct 11, 2023

Hey Ali :)
Thank you so much for your review - we really appreciate it. We love having you on board and look forward to seeing Almas Cottage climb the direct booking ladder.
As it's a new property, it takes time to propagate visibility to your website and OTA's.
As time goes on you'll see things go from strength to strength. Visibility will increase, which, in turn, will produce more bookings. But, from our experience and with the power of reviews, marketing and incentives, you can still get great results even in the early days. We will work with you to help implement suggestions to help encourage bookings. We'll show you how to manage your rates and restrictions, create special offers and promotions and build departure emails that tempt guests to re-book - all in a day's work!!
We are delighted that yesterday, after a quick run through the rates and restrictions section of Q-Book, you managed to generate a Christmas booking - winner-winner turkey dinner ;)
Manipulating rates can make a difference. Play around with daily rates and minimum stays; soon enough, you'll be tempting browsers and filling that calendar! After your chat with Sophie yesterday, she'll follow up with some info on how to make the most of Q-Book and new OTA sign-ups.
If you need ANYTHING, give us a ring - we'll be happy to help. For now, happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Updated Oct 10, 2023

Hiya Fran :) Thank you so much for leaving us a review.
All the team at QB really appreciate your kind words.
We love working with Coniston Accommodation and your five gorgeous properties that make up the group.
Can you believe it's nearly two years since you signed up? Crazy! Time flies.
Especially when 1) you're having a good time and 2) you're a super lovely Q-Booker to work with.
We have recently enjoyed helping prepare your properties to switch seasonally from B&B to self-catering.
It's been great showing you how to add minimum stays, arrival/departure restrictions and how to remove meal options.
You've found your way around the system like a duck to water.
We've enjoyed helping you to get to know Q-Book better, enabling it to work hard for all your properties.
Q-Book gives you all the tools to stay firmly in control of your property. Not only that, but all updates seamlessly pass through to OTA's so you can enjoy those breakfast-free mornings ;)
Be assured that we're always on hand to help - anytime you need it! We look forward to demonstrating our latest updates and helping your property generate as much direct, commission-free revenue as possible. Thank you once again, for your lovely review - it means the world to us. Here's to many more years of working with one another! Cheers & Happy Q-Booking :) Big love, team QB.

Reply from Queensborough Group (Q-Book)

Oct 6, 2023

Hiya Caroline. Thank you so much for leaving us a review - much appreciated :) It marks nearly a year since you joined Q-Book and what a super year it has been. We can see that you have managed to generate lots of direct, commission-free online bookings. We get super excited when we see our properties securing direct revenue, instead of handing over commission to OTA big boys. We understand that OTA's are brilliant for producing bookings but, we like our customers to find a happy medium between the two. Optimising Q-Book tools will certainly help with this. Everything from generating reviews, building special offers and creating promos, each plays its part to incentivise your guests to book directly.We actively encourage our Q-Bookers to make the most of these features as they will genuinely help you to save money. To help, we'll ping over some suggestions of what 's-what within Q-Book. We're looking forward to year two with the lovely Adelphi Guest House and can only predict more great results. Thanks again for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Oct 6, 2023

Hiya Chris.
Thank you so much for your review. We'll pass on your kind words to Sophie, who will no doubt be super pleased to read your feedback.
As retirement beckons and while we have you, we'd like to take this opportunity to thank you for your business over the last 15 years. It's been amazing to have you as a client and we thoroughly appreciate your support and loyalty over this time.
We have loved working with you and seeing your business grow and climb up the direct, commission-free booking ladder. You have been a glowing example of direct booking success! Hopefully, Q-Book has played a small part in this.
We look forward to working with your successors and showing them the Q-Book ropes. We'll show them everything they need to know and ensure a seamless takeover. Please feel free to pass on our details (when the time is right,) and we'll have a good chat with them. Hang up those hospitality boots and enjoy yourselves. Again, a massive thank you for your review. Speak soon, best wishes and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Oct 3, 2023

Hiya Christine. Thank you so much for your review - we really appreciate your kind comments. We love working with you and Paul at Seren Villa. The last four years have been brilliant; we hope to do so for many more to come - if you'll have us ;) We can see that every year that passes, your direct revenue increases and your organic bookings get stronger and stronger.
As you know, our passion is commission-free bookings. We are absolutely thrilled to see your results. Too often, we see our properties hand over crazy amounts of commission to OTA's when some of the sting is avoidable. Some simple website hacks - special offers, promotions and encouraging visitors to book direct, direct, direct - make all the difference. We thank you, especially for your comments about our customer service. We genuinely care about the success of The Seren Villa and are only too happy to help whenever you need it. In fact, we enjoy each opportunity to speak with our Q-Bookers 1) to have a natter and 2) to ensure you are optimising Q-Book and riding the commission-free train. FAQ's and robots - no chance! Just friendly folk with expert knowledge in the field who wish the best for you and your business.
Keep your eyes peeled for lots of new features on the way. We have some game-changing technology on the way that we can't wait to share with you. For now, thanks again for the review and happy Q-Booking. Big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Oct 2, 2023

Hi Clare. Thank you for your review - much appreciated. Twelve years, to be precise (and counting.) What a lovely twelve years it has been! No question is daft as far as we're concerned!
There is no point scratching your head about something when you can give us a buzz so we can help you right away. We love helping our customers to get the best out of Q-Book. After a chat with Jane the other day, you've made excellent use of our rate manager and kept your direct rates the most competitive. Naturally, protecting yourself against the elements of OTA commission stings whilst organically encouraging your direct bookings. Whoop whoop! Also, as she advised, you have implemented our upgraded booking widgets. Wahoo! Not only do they look the part, but they help your guests to book seamlessly and directly. Which, in turn, saves you guys unnecessary commission fees. Big wins!! We have lots more information on how to drive direct bookings your way. We'll ping some information over to you. We'll cover Special Offers, Promotions, Automatic Payments, Auto Emails and all kinds of useful stuff. Please feel free to call in and have a quick chinwag and we'll discuss the options. Again, thank you for your review. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 29, 2023

Hi Chisel.
Thank you so much for your review - it means the world to us :)
We are constantly evolving and adding new bits and pieces to Q-Book to make it super user-friendly for small hotels, their owners and all manner of other property types. We are Hotel, B&B, Self-Catering, Camping, Glamping and even Boat friendly. Basically, anywhere you can get your head down for the night - Q-Book swoops into action to make managing your bookings a walk in the park.
We are delighted that you are enjoying using the software and hope that you enjoy doing so for many years to come. We're a touch unsure which property your review relates to so sorry we can't give you a more detailed response. If you let us know who you are on feedback@qbook.co.uk we'll pop back and respond and thank you personally. Anyway.
thankyou again. Happy Q-Booking and big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 28, 2023

Hey Karen.
Thanks for such a brilliant review! It makes us beyond giddy to read such amazing feedback. We couldn't be happier to have you!!
We're so delighted that you've commented on our pricing structure. We certainly did our homework and were shocked to see what some of our competitors are charging! Many seem to charge the same as if you're selling rooms in a Hotel. Price per night for rooms and pitches are worlds apart. We believe software companies should be taking this into account. That's why we charge just £9.99+VAT PCM and 20p/50p for camping/glamping bookings. Not breaking the bank and certainly not compromising on the quality of our support and technology.
Hey! Speaking of crushing it, would you look at your direct booking stats!? What a fantastic season you have had! It's so refreshing to see you getting your fair share of bookings and not having to give all your pitches away to OTA big boys - you go, girl! We can see that your season expires in the next day or so. We'll be in touch to discuss setting up rates for next year and to help you through it. Future availability guarantees visibility and securing as much direct rev as possible. Let's do this! Anyway. You can expect a call from us soon to help prep your pitches for 2024 and beyond. Thank you again for your lovely review. We look forward to many more seasons working with you. Happy Q-Booking. Big love from team QB :)

Reply from Queensborough Group (Q-Book)

Sep 28, 2023

Hiya Nancy :)
Thank you so much for leaving us a review. We cannot begin to thank you enough for your kind words. We are lucky to have super friendly and patient support staff who look after our Q-Bookers daily. We understand the importance of being able to speak to a real-life human at the other end of the phone.
Bizarrely, this seems to be getting rarer nowadays - but fear not - we have no intention of losing our human side.
We can see that Jonathan has helped you recently to release next year's availability and to correctly price Grand Prix dates. Next year's stall is set - watch this space!
We just need to wait for the bookings to trickle through - which they will. We can see you have made great use of our Special Offers software. There is no better way to encourage direct business than a Special Offer - what a great way to incentivise direct guest bookings. At some point, we would like to spend some time with you to help you optimise Q-Book to generate as much direct, commission-free revenue as possible. We'll send you some information which lists suggestions you'll find helpful to boost direct bookings! Anyway, one last big thank you for your review. Happy Q-Booking and big love from team QB :)

Reply from Queensborough Group (Q-Book)

Sep 27, 2023

Hey Gary! Thanks for your review - you are a top man and Q-Booker :) In the few weeks since taking over The Watermead Guest House, you have made excellent use of Q-Book's features and automated many processes previously dealt with manually by your predecessors. The Autopayments feature is a game-changer; we hope it's making life easy for you. Plus, it's always good to have any payment niggles sorted beforehand. Especially for a seamless self-catering check-in. Just to let you know, we are looking into the smart locks Channel Manager integration as per your feedback. We have submitted our information and some questions and will look into it. As more properties are heading down the self-catering route, we can see the importance of this.
For now, you can use the Automatic Email Manager. You can build, personalise, schedule and update door code emails. It works really well. If you need a hand building the emails please give us a shout!
Thanks for your kind words about Sophie. We'll pass your kind comments across to her - no doubt she'll be super pleased to read them.
We exercise a very strict no-robots policy - thank you for noticing. Customer service is way too important to us and that's why we PROMISE you'll never speak to a machine....just lovely, friendly folk who care about the success of your business. Anyway! Thanks for your review. We're very much looking forward to working with you. Happy Q-Booking and big love from team QB :)

Reply from Queensborough Group (Q-Book)

Updated Sep 25, 2023

Hiya Sally :)
Thank you so much for your review. We're absolutely delighted to read your positive feedback. We totally understand the concept of transferring from one system to another is majorly daunting. However, we have done our very best to simplify the process and to ensure it's a walk in the park. We can import bookings, help build room types and rates and basically, take the stress away - phew! There's nout worse than feeling trapped with a booking system due to the fear of change. We see it all too often. It's not good!
To know you can easily make the move and free yourself out of a sticky situation is a game-changer. That's exactly the reason why we don't do contracts. In case it's not for you for whatever reason, or if your circumstances change, if you need to jump ship - that's no problemo! Thank you very much for your kind words about our support service - that really does mean the world to us :)
We put a lot of effort into making sure our customers feel supported from start to finish and everything in between. We understand that you no longer need Q-Book. However, we certainly hope to work with you on your next project should you need our services in the future. Thanks again for your lovely review. Best of luck with everything and hope that our paths cross again. Big love from Team QB :)

Reply from Queensborough Group (Q-Book)

Sep 22, 2023

Hiya Guido :) Aww!
Thanks for the review - much appreciated :) We'll pass on your feedback to Sophie, who will be super pleased that she was able to help with your email quandary.
Emails, although simply everyday things - can cause havoc when things go wrong - at the end of the day, it's your business communication which is super important! Anyway, we're glad we got you sorted!
We'd like to take this opportunity to thank you for giving us the pleasure of looking after your website and bookings over the last fifteen years. Here's to the next fifteen years!
We would also like to take this opportunity to congratulate you on how well you are doing with direct bookings. Nowadays, it's much harder to generate direct website revenue.
If you think about how easily browsers sleepwalk onto OTA platforms and sometimes don't give individual business websites a second thought.
For you, this is certainly not the case. Wahoo!
Each year, you have many website visitors who book directly with you. It's a win-win! You don't have to give a big chunk of commission away and your guests are happy because they probably got a better deal - what's not to love? Each year we can see your direct bookings are growing. Whatever you are doing, you must be doing something right. Hopefully, Q-Book plays a small part in your success (fingers crossed). We thank you again for your review and of course, for your support over the years. Happy Q-Booking and big love from Team QB :)