Q-Book over all is the best system iv worked with, the staff are amazing, really know what they are doing and are always very polite and professional. I think value for money is good and would recomme... See more
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We joined Q-book for our online booking system - it has been life-changing - we went from manually adding/changing bookings.. Now we have so much more time to put into other areas of the business!... See more
Company replied
Fantastic! Sophie has incredible patience. The whole team are great. Ours has been a complicated move to Q Book. We highly rate the system. Very user friendly and has made our bookings much simpl... See more
Company replied
Jane Robinson booking Advisor from Queensbury group could not of been more helpful and patient made me understand where payments re stored and stayed calm and professional at all time. very please... See more
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Company details
Written by the company
OUR WORLD CLASS CHANNEL MANAGER We're about to introduce you to your new BFF - Q-Book Premium's Channel Manager. This baby is a game-changer! Say goodbye to the headache of managing rates and availability across multiple platforms. With our real-time diary, Q-Book, you can manage it all in one beautifully designed place. ONLINE BOOKING SYSTEM FOR HOTELS, B&B, APARTMENTS, COTTAGES, CAMPING PITCHES & CARAVANS.
Contact info
14 Bury New Road, BL2 6QB, Radcliffe, United Kingdom
- 01204 373710
- queensboroughgroup.co.uk
4.7
Excellent
200 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Incredible Customer Service & Support - Scot Townhouse
We run a bed and breakfast and for the first two years we used a different PMS system before moving to Q-Book. It was the best decision for our b&b to switch to them, the PMS is extremely easy to use and a great tool for a small b&b like us to monitor bookings, maximise revenue and manage the connection with third party sites like booking.com. By far the best part of Q-Book without a doubt is it's people and I have to mention Sophie, Katie & Jonathan, every time I call them or send through a ticket they are extremely fast at getting back to me. Always helpful and they always sort any issues or answer any questions I have. If you run a small hospitality business then switch to Q-Book they are so much better that others out in the market and competitively priced too.
May 19, 2026
Unprompted review
I moved to Queensborough Group / Q-Book…
I moved to Queensborough Group / Q-Book because I wanted a reliable setup that would prevent conflicts between my rates/restrictions and Booking.com. I raised those concerns clearly during onboarding and in follow-up calls, and I was advised the way my account was being set up would deliver the functionality I needed without these issues.
In practice, routine pricing updates via the XML connection led to closed rates and long-standing restrictions being reinstated/overridden on Booking.com, resulting in bookings being taken on terms I do not offer (including a discounted Christmas booking and a booking that breached an established arrival/departure rule). This caused a direct loss of earnings and a significant amount of time spent trying to untangle the problem.
The key point: when I raised this, I was told compensation is “not our policy”. So be advised — if there are mistakes at the hands of the provider, you should expect to absorb the financial loss yourself.
I cannot recommend this service if you need confidence that restrictions will remain locked and that the provider will stand behind their advice when it goes wrong.
January 19, 2026
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi Sarah,
Thank you for your feedback, we appreciate you taking the time to put this together. We’re very sorry to hear about the issue you have experienced and the impact it’s had on you and your business. As much as we sympathise with the upset this problem has caused to you and your guest(s),we remain firm that this isn't an error from our software. After a lengthy investigation, we have explained in detail how this problem occurred and have even highlighted the potential risk for it to happen again (rate plans within Booking.com NOT connected to our Channel Manager). Please rest assured that if this was a direct result of a lack of functionality or our mistake, we would of course accept responsibility, hold our hands up and apologise..., but this is not the case. We are here to help, and even when things are not in our remit or control, we will always give helpful advice to benefit you and your property. We’re sorry that you have had a bad experience. We will have one of our Account Managers contact you to smoothly transition away from Q-Book. We’ll be very sad to see you go, but we will make sure that you have everything you need and will offer support and friendly guidance throughout the process. Take care and all the best for the future. Team QB
Super easy to start with Q Group
Super easy to start up with Q Group, lots of guidance from the team to talk you through getting your property listed and on line quickly. The system is very user friendly and simple to use but with lots of extras. Reporting in particular is very useful. Its easy to update short need periods, or the whole date band. Set minimum stays or peak time restrictions. Team are very user friendly and down to earth. The website was easy to set up and maintain and I had no complaints from guests booking direct. Different options for payments, reg cards and standard pre and post stay emails. All in a really super and easy to use system. I would highly recommend moving over to Q Group.
March 1, 2025
Unprompted review
Outstanding Service with a Professional & Personal Touch
We have been clients of QB for 5 years and I can categorically state that the customer service we have (and continue) to receive, is absolutely outstanding. I cannot praise the team high enough. There is ALWAYS a member of staff on the end of the telephone, email or Support Desk. The system, software and support is very user friendly, as a business model it is continually being developed, it meets the needs of our small hospitality businesses and is good value for money. We recommend their services to colleaugues and if you are carrying out research if this is a company that you wish to use for your channel manager/email/website requirements, I highly recommend you discuss your needs with one of the account managers. Sophie, Katie, Jon, & Jane are professional, friendly & extremely knowledgeable. Your level of expertise doesnt matter if you have a question, or need something explaining in more detail, they offer support that is straightforward, clear and personal. As the digital world is ever evolving, you can take confidence that QB's products and services evolve with it, enusring your business operates as effectively as possible. Paul has gone above and beyond with some of our recent in depth website updates, his technical support has been exceptional and we have been made to feel very valuable customers. Thank you to all of the team for your hard work and dedication to your customers.
October 17, 2025
Unprompted review
Absolutely amazing company and product
I have seriously never worked with such a great company in my life. We've been using QBook channel manager (Queensborough) for about 3 or 4 years now for our Glampsite and have just had a new website made through them which is beautiful, so user friendly both on laptop and mobile and for both user (You can do your own edits through QBook) and guests. What makes this company so special and stand out from other channel managers is the incredible customer service. Every single member of staff I work with is amazing. They always answer the phone for any queries, no complicated or go round in circles phone system and being put on hold, no call centre where you have to explain yourself again and again 58 times to resolve one problem, no ridiculous email only system where you have to wait for an advisor to come back to you, staff are always at the end of the line. They always have the answers I need all staff are faultlessly knowledgeable about the product, they always help, they are always so lovely to talk to and really go above and beyond. I've been approached several times by other channel managers and I won't change. The QBook channel manager itself is very user friendly even for someone who just has basic computer skills like me. Their charges are affordable and I just generally can't say enough good stuff about this company, except a massive THANKYOU for all the support I receive! I use a lot of booking channels and have had demo's from several other potential channel managers over the years but nothing compares in terms of customer service, ease of use and cost. If you are thinking of using a channel manager or changing, pick QBook!
October 3, 2025
Unprompted review
First class customer service
We have been using Qbook for nine years. Straightforward, user friendly and simple to use.
So much so, that we rarely have need to call on them but on the rare occasions we do, the customer service is faultless and solutions provided for any issues we have.
September 25, 2025
Unprompted review
Excellent customer services
Excellent customer services. All of the staff that I have spoken to are always very helpful and confident they will guide you step by step. I am not very technical so to be able to pick up the phone and speak to a human to help me solve problems or teach me a new thing is amazing, they are also very patient and I don't feel rushed off the phone they will wait on the line until you are happy with the outcome.
September 23, 2025
Unprompted review
Brilliant Product
I have used QBook for a number of years now,
The system is so easy to use, has the benefit of self editing web sites and tariffs etc .
If there’s ever anything we can’t do in house there is always a friendly voice over the phone to point us in the right direction .
Thank you
The Cavendish Arms Cartmel
September 12, 2025
Unprompted review
10 years of excellent service
We have used Qbook as our booking service for 10 years. The support staff are unfailingly patient and helpful and make everything easy to understand. I couldn't recommend them highly enough.
August 29, 2025
Unprompted review
Must have for all hoteliers
We are so happy with the services provided by Q Books.
The ease of diary integration, prompt attention, and tunning direct bookings makes for an invaluable service for all hotels.
August 27, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Craig, Thank you so much for your lovely review!
We’re delighted to hear how happy you are with the services provided by the Q-Book team :). It’s fantastic to know that the ease of diary integration, prompt support, and smooth direct booking experience have made such a positive impact on your property.
Congratulations as well on how well you’ve adapted to the system — you’re clearly making the most of the platform and doing a brilliant job generating commission-free direct bookings online. That’s exactly the kind of success we love to see! You’ve taken to it like a duck to water.
You’ve probably seen along the way lots of new Q-Book features dropping into your dashboard; each designed to help you manage reservations and drive revenue. We’ll be in touch soon to help you make the most of the new features and to optimise your account to its full potential :)
We truly appreciate your support and look forward to continuing to help your business thrive. 🚀
Happy Q-Booking. BIG LOVE Team QB :) X
Highly recommended !
We have run a small campsite in West Wales for over five years now, and have never had a booking system.
We finally took the plunge and after doing some research we went with Qbook, as they seemed perfect for campsite owners.
Although in the early stages, we have been very impressed with their customer support, very quick to respond and very helpful.
A special mention to Katie and Jon, who have gone out of their way to make this an easy transaction.
Highly recommended !
July 1, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Andy! Thank you so much for taking the time to leave us a review...much appreciated :) We are all absolutely thrilled to see how quickly Q-Book has taken off for you. Your calendar is flooded with direct bookings (the best kind) and tonnes of third-party bookings, which shows the Channel Manager is doing its job. It can be very difficult and time-consuming to manage multiple agents separately, and leaves you open to double bookings - nobody's favourite :( So having a perfect balance of visibility and functionality is key!
Now that you're all up and running and bookings are coming through thick and fast, we’ll soon get in touch and show you how to make use of all the features available to you. Whether it’s creating Special Offers, upselling extras like firepits or getting to grips with dynamic pricning...we’re sure it will help you. In the meantime, you can always check out the ‘increase direct bookings hub’ - you’ll find loads of information in there.
As the camping season is drawing to an end...we can use the time in between to plan for next year...and smash it again as you already have done! Happy Campers all round! Thank you ever so much for your kind comments about both Jon and Katie. They are both good eggs and firm favourites amongst our Q-Bookers! We’ll pass on your kind words to them. Happy Q-Booking, BIG LOVE from Team QB X
Excellent customer service, affordable and efficient!
We’ve been using Queensborough group for taking our online bookings for our caravan park and Glamping pods for the last couple of years now and wished I had done this far sooner! It’s made our lives so much easier and cheaper than using all the other booking sites for campsites. We do still use those sites as many are very well known so do need them but now they have the option to book directly on our website by using QBook. With all the sites linked directly with our Qbook booking system it means we'll not get double booked either it’s so quick easier and affordable plus the online support and phone support is fantastic a turkey highly recommended company and service!
May 23, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Andrew.
Thank you so much for your review- it's very kind of you.
It's great to read that you are happy with the software and the service over the last few years - may it continue :)
So many campsites 'make do' with their current software because they fear change (we get it)!
However, once the bold step has been taken they all have one thing in common - they wish they had done it sooner ;) We can import from most booking systems and connect to lots of channels. This makes the transition super straightforward. That and the help of a friendly Q-Book human - we've got you covered! Thank you for kindly mentioning our competitive pricing structure. We really do try to be fair without compromising on care and quality :) It can be a struggle to maintain visibility with commission-based agents and find software that doesn't cost the earth to manage everything from one central, reliable hub - so glad we're doing you proud!
We'd like to take the opportunity to congratulate you on your direct booking figures! Whatever you are doing, you're doing something right! If Q-Book has played any part in your success, we're immensely proud.
Keep doing what you're doing. Watch out for some game-changing, exciting new features about to drop into Q-Book any day now!
A huge thank you again for your kind words. BIG LOVE & Happy Q-Booking from Team QB :) X P.s. Thank you to whichever turkey recommended us ;)
Great!
QBook has really been such a great investment for us - it works perfectly for our holiday cottage business & is always adding new features to improve the service.
They are always at the end of the phone to answer any queries.
Thank you very much!
Amy
Lake Cottages at Cwm Chwefru
May 22, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Amy,
Thank you so much for your lovely review; it means the world to us. We're old school and believe there is still huge value in offering telephone support. It's getting less and less nowadays - not anything we'll ever compromise on. Anytime you call Q-Book, you can always speak to a friendly human who will help.
We're delighted that Q-Book has been integral to running your Holiday Cottages. But we cannot take all the credit. Obviously, you do fantastically well for bookings, as your Lake Cottages are gorgeous! Looking at your stats, we can see that your direct, commission-free online bookings are growing every year! We absolutely love this! We understand that in an industry dominated by OTA giants, this is no easy task, so well done to you :) If Q-Book's functionality has played a small part in your success, that genuinely makes our day!
In the years that you have been with us, you have made excellent use of the tools within Q-Book and are a glowing example of how you can take control over your direct revenue and not become a slave to commission fees. We can see that this looks like another great year for you! Whoop whoop! We have some excellent features about to drop into your Q-Book account in the upcoming weeks, so please keep your eyes peeled for new stuff that we know you will love. Thanks again for the kind words. Happy Q-Booking and BIG LOVE from Team QB :) X
Q book review
Prior to joining Q books we had tried various booking systems before finally settling for Q books for our campsite. We have been very happy with the level of service provided. We made the mistake last autumn of moving away from Q books to another booking system for better access to the European market, / this was no reflection of any dis satisfaction with Q books. BIG MISTAKE.
But it made us realise how good Q books channel manager really was. Luckily we realised in time and moved back. If you have a problem the Q book team are easily contactable, very patient and helpful and you can trust the Q book team to sort it. The back up service is of particular importance when considering a booking system as we discovered. The Q book system has continually evolved and improved over the last 3 years we have been with them. We have just opened a B & B using the Q books as the booking system also using their website design service for our website. Again we have been very happy with the level of service. We will not be looking for a different booking system in the future and can highly recommend the Q book booking system and website design service.
Jake & Annette
May 18, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi Jake & Annette,
Thanks so much for your lovely review! We're really glad to hear how happy you've been with Q-Book, both for your campsite and now your new B&B.
We really appreciate your honesty about trying another system and we’re just pleased you found your way back to us! It means a lot to know that our channel manager and support stood out, and we're always here if you need us.
It's great to hear you've been happy with the website design service too. We're always working on improving Q-Book, so it's fantastic to know you've noticed the progress over the last few years.
Thanks again for the kind words and for sticking with us. We’re excited to keep working with you!
Happy Q-Booking from Team QB ;-)
Eight years and still the best at what they do…
I have been with Qbooks for the past eight years and have consistently found their service to be exceptional. Jonathan Orme stands out as a remarkable support representative; his patience, extensive knowledge, and clear explanations make a significant difference in resolving any issues I encounter. I am genuinely grateful for the assistance provided today and highly recommend Qbooks for their outstanding customer support and expertise. Thank you!
May 16, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hi Leah
Eight years, that’s amazing! Huge thanks for sticking with us for so long, and for the lovely review too.
We’re so glad to hear you’ve been happy with Q-Book all this time. And yep, Jonathan is a bit of a legend around here! Always calm, always knows his stuff, we’ll definitely let him know you gave him a shout-out.
Really great to hear we’ve made things easy and helped you out when needed, that’s exactly what we’re here for at Q-Book.
Thanks again for the kind words and the support. Give us a shout anytime you need anything, we’re always here.
Happy Q-Booking from Team QB ;-)
Jane Robinson booking Advisor from…
Jane Robinson booking Advisor from Queensbury group could not of been more helpful and patient made me understand where payments re stored and stayed calm and professional at all time. very pleased with her professional advice and support. Thank You
Jackie Kaur
The Winning Post
April 15, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Jackie. Thank you so much for taking the time to leave us a review and especially for the kind words about our very own Jane Robinson :)
She's a good egg and we're lucky to have her. She's worked as part of the team for many years and has expert industry knowledge, is friendly and patient and basically a top lass!
We'll pass on your feedback to her.
We hope that you are enjoying taking over The Winning Post and wish you every success. We've worked with the property for ten years now and we look forward to continuing to do so with you :) We'll work hard to make sure you get the best out of Q-Book and help to optimise all of its features to help generate as much commission-free revenue as possible. We got you!
Keep your eye out for regular updates and the latest tech to keep you fresh in the competition. Need anything? Just give us a shout, and we'll always be more than happy to help you. Good luck for the season and beyond. BIG LOVE & happy Q-Booking from Team QB :) X
Very helpful
Everyone I have spoken to at Q-books has been very friendly and helpful. They made my set up and website integration much easier than I had anticipated. I'm really please that a colleague recommended them, and now I will be recommending them too!
March 20, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Frances. Thank you so much for taking the time to leave us a review. All the Q-Book team, thank you for your kind words - much appreciated :) To reiterate what you kindly mentioned, we are very fortunate to have a great team that looks after our Q-Bookers.
All of our staff have been here for 10-20 years, so between us, we have got to know a thing or two about hospitality, industry trends and technology, delivered in the way of friendly, human customer service. We pick up the phone - old school, but massively appreciated by our clients - thanks! Anyway...enough about us!
We're so pleased to see lots of direct bookings landing on your calendar - they are the best kind after all! Long may your organic bookings continue :) No easy task in the day and age of OTA giants!
As we have a direct integration with The Greener Camping Club, we automate membership checks and joining fees for any new members, with enrolment details going directly to The GCC. This saves on paperwork and admin and gives you more time to focus on your guests and your campsite - happy campers all around!
We thank you again for your kind words and wish you the very best for the season and beyond. Feel free to get in touch if you need anything. BIG LOVE and happy Q-Booking from Team QB :) X
Professional and responsive …
So easy to relocate from another platform.
Extremely responsive team who were patient and very knowledgeable.
Personal service and I’m sure it’s going to be a great, professional looking platform on my website.
Would recommend
February 26, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Sharyn.
Thank you so much for leaving us a review - it's very kind of you.
We are delighted that the migration from your previous software to ours was nice and smooth.
Where we can, we'll always strive to import your bookings and room types across to Q-Book to ensure zero disruption - glad we succeeded in that department :) As the initial setup went through quite quickly, as you were due to go on holiday soon after coming on board, you'd probably benefit from one of our Q-Book team spending some time with you to discuss extra features that encourage direct, commission-free revenue.
Features include Special Offers, Promo Codes, Gift Vouchers, Rate Comparison widgets, Dynamic Pricing and lots more!
Everything we mention is included within the Q-Book subscription - no hidden fees or add-ons!
Just a transparent pricing plan and some game-changing technology to keep you ahead of the competition.
We got you!
We can see that your calendar is filling up nicely, so no doubt you are super busy!?
We'll ping over some information for you to look through and then schedule a call to go through anything you might need a hand with.
In the meantime, good luck for the season ahead.
Thanks for your lovely review.
BIG LOVE and happy Q-Booking from TEAM QB :) X
Such a relief to work with these guys…
Such a relief to work with these guys who know exactly what they're doing and don't seem to mind how many questions I raise.
Brilliant service.
February 20, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Hiya Golf. Thank you so much for taking the time to leave us a review - it means the world to us :) We're so pleased to read that you are happy with the service. We're super lucky to have a team that has all worked for Q-Book for years and years (some 20 years plus)! We're lifers!
This means that when you speak to one of our advisors, you know you are in great hands.
Each team member has amazing industry and product knowledge and knows Q-Book like the back of their hand. Plus, we're a very friendly bunch; whoever you speak with will help and have a good natter with you! Sorry to blow one's own trumpet; we're mega proud of our customer service.
We are delighted that you are making excellent use of Q-Book and all its functionality.
We can see that you are getting organic, direct, commission-free bookings. In a world dominated by OTA giants, this is massively impressive! Well done guys!
Based on your current statistics, we foresee your bookings will go from strength to strength.
Keep your eyes peeled for new features dropping into your Q-Book account (at no extra charge), designed thoughtfully to help your business succeed!
Thank you again for your kind words. BIG LOVE & Happy Q-Booking from TEAM QB :) X
First class company, highly efficient, competent and friendly
I can't recommend Queensborough Group highly enough. We have used them to build a new website and manage a booking system. From start to finish their support, knowledge and efficiency has been first class. Sophie in particular has shown unwavering patience and a 'can do' attitude that is a breathe of fresh air among other companies that promise support at the start but don't follow through. Every time I have had a question or query and called by phone or emailed I have been able to speak to the same few people who appear to know me and my company that day. You can't put a price on that. The website looks proffessional, modern, clean and functions extremely well and the booking system appears flawless. An extremely competent, efficient and friendly company that could definetely teach others a thing or two.First class.
February 15, 2025
Unprompted review
Reply from Queensborough Group (Q-Book)
Wow – what an absolutely glowing review, thank you! 😊 We’re grinning from ear to ear over here. It means the world to hear that your experience with us has been so positive, and we’re thrilled you love the website and the booking system – especially Q-Book doing its thing with those direct bookings (big congrats on that, by the way! ). It's super difficult to secure a constant flow of organic bookings, especially in a world of OTA big boys who dominate the internet. The Q-Book integration with Pitchup, campsites.co.uk links seamlessly, ensuring that you can manage everything from one space, allowing you to free up time and take even more care of your campers. Our system supports your alliance with Greener Camping and will help to recognise current and new members with an autopayment taken at the point of booking for new sign-ups. It's all in hand :)
Thanks for the kind comments about Sophie – she’ll be over the moon to know her support made such a difference. We always aim to be the friendly, familiar voice on the other end when you need us – so it’s great to know that’s been your experience.
Thanks again for the kind words – and here’s to many more seamless bookings and happy campers ahead!
All the best. BIG LOVE & Happy Q-Booking from Team QB :)
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