Queensborough Group (Q-Book) Reviews 200

Reply from Queensborough Group (Q-Book)

Nov 29, 2024

Hiya Carys.
Thank you so much for your lovely review - it's so kind of you. Twenty years?!
Wow! You are practically part of the furniture; what a wonderful twenty years it has been.
Thank you so much for your kind words about the staff at Q-Book HQ.
We know we're lucky- you're in good hands! We cannot begin to thank you enough for your loyalty. It genuinely means the world to us that you have worked with us as long as you have. May this continue for many years to come!
Together, we have seen so many changes in the hospitality industry and have adapted together. Gone are the days when a vacancy sign got customers in.
Nowadays, the landscape is fierce and dominated by OTA's. You do have to work that much harder!
Despite everything, your direct, commission-free revenue continues to grow year after year! It's so refreshing to see organic statistics like yours. We congratulate you on our success. Hopefully, Q-Book software has played a small part. We are constantly improving Q-Book and making updates to steer you ahead of the competition.
We have some amazing technology up our sleeve for 2025 (and beyond). Keep your eyes peeled for what's coming soon! Again, thank you so much for your review. Happy Q-Booking! BIG love from Team QB :) X

Reply from Queensborough Group (Q-Book)

Oct 31, 2024

Hi Jen, Thank you so much for your review and kind words about Jane and Sophie. We're super lucky to have them both! These ladies have expert knowledge about Q-Book and Channel Manager and are always happy to guide you through anything you need help with. Or, if you just want to call in for a friendly chat, both Jane and Sophie (and the rest of the team) are always up for that, too!
Anyway! Enough about us. We cannot begin to thank you enough for putting your trust in us to look after your bookings for all four of your lovely pubs.
We look forward to onboarding your latest conquest come, November - there is no stopping you guys!
Looking over your statistics we can see that with each year that passes, your direct, commission-free revenue is growing! You must be preaching the good word about booking directly and boy is it paying off! Unfortunately, all too often, we see properties that are mega reliant on OTA's (until we show them the light) and get stuck in a spider's web of commission fees - not the case for you guys! People (in their hundreds) are booking directly on your website year after year - great job guys! You are smashing it! If Q-Book has played a small part in your success - that's amazing, but we know that these great stats are the by-product of how well you optimise Q-Book. We think that we can go one step further and get even better results for next year via our latest feature - Occupancy-Based Dynamic Pricing (we'll send you some info). We think this will get you even more bookings!! The best thing - it's completely free of charge to use - watch this space. Anyway, thank you again for your review. Happy Q-Booking! BIG LOVE from team QB X

Reply from Queensborough Group (Q-Book)

Oct 15, 2024

Hiya Jackie. Awww! Thank you so much for such a lovely review. All the Q-Book team appreciates your kind words. A year at the Gwaelod Y Garth Inn! Wow! That time has gone so quickly! We're delighted to read that our Q-Book support staff have been able to show you the ropes and beyond. Q-Book is easy to navigate. However, for newbies, understandably, you need some friendly human assistance!
We're old school and believe in the value of picking up the phone for a chat when you need it! Bots, AI and automated 'help' just don't cut it! We're so glad you recognise our efforts - thank you very much. Now that you have an excellent grasp of the system, the next part of the jigsaw is to build on the additional features we have to maximise your revenue potential. We'd love to spend more time with you to run through the features we have to encourage as many commission-free bookings as possible. We'll send some information about Dynamic Pricing, Special Offers, and Promotions to help maximise Q-Book. We'll follow up with you and help you get things set up if you would like to. Not that you need any help. We can see your bookings increase with every year that passes - you guys are doing something right!
Wahoo! Thank you again for your review. Happy Q-Booking! BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Oct 11, 2024

Hiya Sally :) Thank you so much for your lovely review - it's much appreciated.
We cannot believe ten years have flown by so quickly!
Thanks for putting your trust in us to look after your beautiful cottages -bookings and website. We can see that with each year that passes, your visibility, repeat business and most importantly organic bookings are increasing! You're obviously doing something right (according to your amazing reviews and brilliant booking stats) :)
Hopefully, our Q-Book software plays a small part in your success but it's mainly down to you! Over the years, you have put lots of effort into editing your website and keeping your content fresh. In addition, running seasonal Special Offers and Promos and basically not waiting for bookings to come to you - taking control and incentivising guests to book with you - great job! It's so refreshing to see a great flow of direct, commission-free online bookings. It's so easy to get caught in the web of OTA's. Not you! You have found the perfect balance of OTA visibility and direct revenue. We look forward to bringing on your next cottage and seeing bookings boom! Here's to the next ten years of riding the commission-free train! Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Updated Sep 18, 2024

Hiya Carol. Thank you so much for your review and kind words about Jonathan and Katie. We are super lucky to have them as part of the Q-Book team. They are firm favourites amongst many of our Q-Bookers :)
Jon, with his incredible knowledge of all things Q-Book. Katie, with her website magic - you're in good hands!
We can see you've had a busy 2024. We are really pleased to see everything is working out for you in the first year of using Q-Book. We would be keen to reach out and discuss how Q-Book can help drive as much commission-free revenue your way. Let's kickstart 2025 by reducing OTA dependency and getting the most out of your website. This way, you can reduce OTA fee's and take advantage of the full booking value :) We have some brilliant features within Q-Book that will help you to achieve and maximise your direct booking revenue potential. We will make an appointment with you (just a friendly chat over the phone with a human) to talk you through Q-Book's features to smash it for next year! Everything from Dynamic Pricing, Special Offers, Promotions, Gift Vouchers, Rate comparison tools, Abandoned shopping cart prompts and more. More information on the way :) In the meantime, thank you again for your lovely review. Happy Q-Booking! BIG love from Team QB :) X

Reply from Queensborough Group (Q-Book)

Aug 22, 2024

Hiya Mike :) Thank you so much for leaving us a review. Seven years already!? Crikey! Time flies when you're having fun and have a great relationship - we're feeling the love! It's easy to be friendly and helpful when we work with such lovely Q-Bookers - cheers Mike.
We are constantly upgrading Q-Book and adding more functionality to defend yourself against unnecessary OTA fees and to fill your calendar organically so that you ride the commission-free train choo choo!
We've recently introduced Dynamic, Occupancy-based pricing to fill gaps based on room volume. Our software cleverly detects slower periods, drops the rates (based on your chosen parameters) and increases the rates when room volume is high! We'll send you some more information about it. It's super easy to use, highly lucrative and the best part - free of charge to use! Expect some more information shortly. If you need a hand with anything, you know where to find us. While we have you, we'd like to congratulate you on your increasing direct bookings, year on year. Well done! Each year, you are becoming less dependent on OTA's and generating more revenue. We want that figure to continue to grow and would like to spend some with you to make sure you are getting the most from Q-Book. For now, thank you again for your kind words. Happy Q-Booking & BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Aug 22, 2024

Hiya Caroline :) Thank you so much for taking the time to leave a review - it's very much appreciated.
We got there in the end, didn't we ;)
Sophie was only too happy to help you get the system right and to ensure you feel confident using it.
It takes time to adjust to a new way of working. However, it's clear to see that you have an excellent understanding of Q-Book's functionality and capabilities. A great job by you and all the team at Barcladine Castle :) Now that you're all settled in, the next step is to help you in all the ways that we can to help you secure as many direct, commission-free online bookings as possible.
We've been in the game a long time! We understand the importance of direct revenue. We have feature-rich software that cleverly entices your customers to book directly and save on OTA fees.
We want your business to succeed and go from strength to strength. You have a wealth of resources at your fingertips, including Dynamic Occupancy Based Pricing, Promotion Builder, Special Offers, Gift Vouchers, Abandoned Shopping Cart Prompts, Rate Comparison Tool and many more to incentivise direct bookings. We will spend some time together (whenever is best for you) to run through some of the more advanced features to help you reap the reward of direct bookings. Anyway, for now, thank you very much for your kind words. Happy Q-Booking and BIG LOVE from Team QB :) x

Reply from Queensborough Group (Q-Book)

Aug 7, 2024

Hiya Paul :) Thank you very much for taking the time to leave us a review. Much appreciated. All the team will genuinely miss both you and Peter. It's been fantastic working with you over the last 12 years and we wish you the very best after you move on. Your place has always been chock-a-block so it will be nice for you to hang up your hospitality boots for good - you deserve a rest! You have been a glowing example of how a property should be run. You have optimised the software, never taking your eye off the ball and we have seen you go from strength to strength. We congratulate you on the well-deserved success that you and The Lmab Inn have had :) As much as we will miss you, we look forward to working with your successors and showing them the ropes. They are lucky to be taking over such a successful business :) All the team wish you the very best for the future. We cannot begin to thank you enough for your business and loyalty over the years - it truly has meant the world to us. Take care! BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Aug 6, 2024

Hiya Clare. Thank you so much for leaving a review. It's so kind of you. You can't beat a 1000% recommendation! Thanks a million for that :) You had such a nightmare when trying to change your merchant :( Sophie, especially, genuinely sympathised about the difficulties you were having when making the change - anyway, we're so glad it got sorted in the end. Now that the changeover has taken place, we can see that you are making excellent use of the automatic payments feature. You can seamlessly collect a deposit and schedule outstanding balances at a time that suits you. It saves time and admin and frees up time to focus on your guests, which encourages reviews and lots of repeat business. We hope you are loving this functionality :) It marks one year of using Q-Book - happy anniversary ;) We have seen your direct commission-free bookings more than double during this time!!!
We're delighted to see statistics like these. We're working hard in the background to create software that supports growth, development and your business - our main priority. As you've probably seen from our recent emails, we have just released Dynamic Pricing, designed to increase/decrease your prices automatically based on occupancy demand This way, you fill in the gaps and recognise what's happening in the marketplace. Warning! By using Dynamic Pricing, you open yourself to becoming extremely busy ;) We'll send some information across so you can check it out. In the meantime, thanks again for your review. Big LOVE & Happy Q-Booking :) X

Reply from Queensborough Group (Q-Book)

Jun 14, 2024

Hiya Michelle :) Thank you so much for leaving a review - it's so kind of you. We are privileged to look after all four of your apartments for you - thank you for putting your trust in us :) We look forward to supporting you, your bookings and your beautiful apartments for many years to come - if you'll have us ;) Thanks for mentioning our customer support - we appreciate your comments.
Unfortunately, most folk rarely pick up the phones nowadays! It's something that we believe to be very valuable to support our Q-Bookers- something that we will never compromise on.
We are constantly tinkering away in the background to deliver new features with the sole mission of generating direct, commission-free online bookings for your apartments!
Keep your eyes peeled as we have frequent new features dropping into your Q-Book account. If you need a hand with anything new, pick up the phone and have a quick chinwag with us - we're always happy to help. And, most importantly, we want to see your business succeed so we'll do all that we can for you to help you get as much organic revenue as possible - rivalling OTA big boys! Anyway. Thanks again for your lovely review. Happy Q-Booking and BIG LOVE from Team QB X

Reply from Queensborough Group (Q-Book)

Jun 5, 2024

Hi Maggie,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've had a positive experience with us, especially with Jon Orme. Providing prompt and helpful service is our top priority, and it's great to know we hit the mark for you. We're delighted that you felt confident in the product and our team. - Happy Q-Booking from Team QB :)

Reply from Queensborough Group (Q-Book)

Jun 4, 2024

Dear Clifton Bridge Hotel,

Thank you so much for your lovely review! We're absolutely thrilled that you've been with us for around 10 years and have had such good experiences with our Q-Book booking system. It's always our pleasure to assist you, and we're glad to know that our team has been helpful whenever you've needed us.

Your support and kind words mean the world to us. Here's to many more years of working together—hopefully another wonderful 10 years with Q-Book!

Reply from Queensborough Group (Q-Book)

May 31, 2024

Hiya Richard. Thank you so much for your lovely review - it's so kind of you. Wow! Ten years have flown by - time flies when you're riding the commission-free train ;) We appreciate your comments about Q-Book's pricing structure and support. We believe in fair pricing and not piggybacking off OTA bookings. We work hard to provide functionality that increases direct revenue and reduces OTA big-boy dependency - it's good to find a balance. We're old-school and believe that picking up the phone and having a chat with someone who knows you and your property goes a long way - thanks for recognising our efforts :)
We can see that you make excellent use of Q-Book's intuitive features. We're glad that you have a good grasp of everything. We can see that you have enabled custom colour labels, which help identify room-only bookings - a real lifesaver when you need information at a glance. You look super organised, delighting your guests, which often translates into amazing reviews! We can see that year after year your direct bookings are increasing, which is so pleasing to us! Your success matters to us. We're chuffed to bits to see how well things are going for you and The Kirkwood Guest House. We'll continue to work with you to optimise Q-Book to its full potential so you have a constant source of commission-free revenue.
Thank you again for your review - it means the world to us. Here's to the next ten years (if you'll have us!). Happy Q-Booking and BIG LOVE from Team QB :) x

Reply from Queensborough Group (Q-Book)

May 30, 2024

Hiya Tina :)
Thank you so much for your review and kind comments about Q-Book :) We genuinely put our all into Q-Book to ensure it's user-friendly for both Q-Bookers and your happy campers.
We can see that you have got to grips with everything!
You are making excellent use of many Q-Book features including multiple Channel Manager integrations, Automatic Payments, Increasing Additional Guest Pricing and many more! You're A glowing example of what a Q-Book should be!
It marks two years since you signed up and what a great two years it has been for Brick Kiln Farm. We can see that a large percentage of your bookings have are generated via your website. Wahoo! This means that you are not submissive to OTA big boys which, unfortunately, many are. You are generating organic revenue which in this day and age is a massive achievement - well done :) We hope this season turns out to be just as great (if not better) and that each year supersedes the last! We are busy in the background generating intuitive features to support you and your business - watch this space for our latest developments! In the meantime, thank you again for your review - it truly does mean the world to us.
Happy Q-Booking and BIG LOVE from Team QB.

Reply from Queensborough Group (Q-Book)

May 30, 2024

Hiya Luci :) Thank you so much for your lovely review - it's so kind of you. We are so glad that you made the move over to QB- it's great to have you. Thank you, especially for your kind comments about both Jane and Katie. We are lucky to have them as part of the Q-Book team.
Each of them is super friendly and has mega Q-Book knowledge - overall, they are both top lasses!
Whether it's a technical query with Jane or an account question with Katie - you are in super good hands :)
It nearly marks six months since you joined The Queensborough Group - and what a great first season you have had.
We can see that a big chunk of your bookings have been booked organically through your website - our favourite kind!
We'll work together with you to help increase direct revenue year on year for Ffynnonddewi Camping.
More direct bookings mean you are less reliant on OTA big boys and can secure bookings without the sting of big commission fees.
We are constantly developing new features to help your campsites thrive and reduce admin for yourselves.
Keep your eyes peeled for plenty of new tech on the way to you.
In the meantime, we hope you enjoy the rest of the season - sending bookings and sunshine your way!
Thanks again for your lovely review.
Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

May 21, 2024

Hiya Alin. Thank you so much for your review - much appreciated :) We are fortunate to look after your glamping pods and bed and breakfast.
Thank you for trusting us to look after both of your businesses.
We appreciate your kind comments about our competitive Q-Book rates. Online Booking/Channel Manager Software shouldn't cost the earth.
Even though our prices are low, we don't compromise on quality or functionality but ensure that our customers pay a fair price.
We understand that 20% OTA commission fees are sometimes a necessary evil. We keep our fees low so that you're not paying over the odds.
Our monthly fee remains the same, irrespective of how many bookings you generate and their source.
We don't piggyback or profit off your OTA Bookings.
We believe commission-free, organic bookings are the best way forward.
Everybody is happy :) You, because you didn't pay 20% for the privilege, and us, because you remain a happy Q-Booker, allowing us to have a great, long-lasting working relationship with one another.
Thanks again!
We are in the process of some very intuitive development that will help fill rooms and pods!
In the meantime, thanks again for your review and kind comments about Q-Book.
Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

May 13, 2024

Hiya Kirsten!

Thank you so much for your review and lovely feedback about Jane. We are so lucky to have Jane as part of our Q-Book entourage. She has massive knowledge of all things Q-Book and connectivity and is an all round good egg! Q-Book wouldn't be the same without her - what a top lass! We are privileged to provide Q-Book to both of your businesses and we hope to do so for many years to come. We are absolutely thrilled to see your direct, commission-free booking statistics. You go, girl! We can see that direct bookings for this year - have skyrocketed. You are getting more organic bookings via your website than via OTA big boys. Meaning, that you don't have to fork out on commission fees and only use third parties to fill in the gaps - awesome job! With every year that passes, we'll help to increase direct bookings with the help of our friendly staff and intuitive Q-Book technology. We notice that you haven't implemented some of our latest features, so we'll send some information over to give you a helping hand. Each new feature is completely free of charge to use, takes moments to set up and is designed to increase commission-free revenue for you! We'll be in touch soon with some details. In the meantime, thank you very much for your review. Happy Q-Booking and BIG LOVE from Team QB X

Reply from Queensborough Group (Q-Book)

May 10, 2024

Hiya Donna! Thank you so much for your lovely review - much appreciated :) A year already!? That time has gone by so quickly. As the old saying goes - time flies when you're having fun :) And what a great year it has been. Your calendar is chock-a-block with bookings - which is so pleasing to see. The thing that makes us super giddy is the fact that the majority of your bookings are direct! Wahoo! You are in such a fortunate position that you have you don't solely have to rely on OTA big boys. Your success matters to us and we are so happy for you. With a little help from Q-Book, we'll help you to increase direct bookings even more so. We have lots of experience when it comes to incentivising direct bookers and we'll guide you to optimise Q-Book so that it's working hard for you and your business. Based on your fabulous reviews, it seems you have got everything covered ;) Your positive reviews attract bookers which turn into more bookings which turn into repeat bookings - it's a great cycle. We'll work with you to keep increasing your figures year after year and to make sure you get the very most out of our support. Again, thank you so much for your kind words, they really do mean the world to us. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

May 8, 2024

Hiya Jane.
Thank you so much for your review :)
We appreciate your kind words about Paul - he's a good egg!
He genuinely cares about the success of your business, as do the rest of the team here at Q-Book.
We're glad you are reaping the benefits of their friendly expertise and knowledge.
We got you!
You've had a great four years.
With every year that passes, things get better and better - especially on the direct bookings front.
A sure way to get the Q-Book team giddy!
We can see that you have worked exceptionally hard to generate the results you have - hats off to you :) Of course, the fact that your property is absolutely lovely plays a huge part in your success.
As you know, we're always happy to help you to make the most of your account. Keep your eyes peeled! We have lots of new features on the way.
Each is designed with the sole intention of maximising revenue, filling rooms and generally making life easy for you :) As time goes on, we're sure that OTA bookings will transform into repeat, direct revenue and that Blamridge House will continue to go from strength to strength.
Reach out whenever you need us or if you would like a friendly chat - it's good to connect. Good luck with the rest of the season. We'll look forward to catching up with you soon. Happy Q-Booking BIG LOVE from team QB. X

Reply from Queensborough Group (Q-Book)

May 10, 2024

Hiya Claire. Thank you so much for your lovely review - it's so kind of you! Your feedback means the world to us :)
We especially appreciate the kind comments about both Jon and Sophie. We are super lucky to have such passionate members of staff who genuinely care about the success of your business - we're feeling the love!
You can't beat support from actual humans. It's getting rarer and rarer in this day and age; it's so nice to know that our customers appreciate it :)
We are all delighted to see how well your new venture, The Roost Retreat, has taken off.
It's hard to start from scratch. But, you are absolutely smashing it! Well done! Already, bookings are trickling through onto Q-Book. Wahoo! Our next mission is to do all that we can to start encouraging direct, commission-free bookings via your website.
Q-Book is loaded with lots of tools to incentivise direct bookings. You'll have the support of our Q-Book team to implement some of our latest hacks.
For instance, our Rate Comparison Tool, Stay and Save prompts and many more. We have a few tricks up our sleeve (that we'll launch soon) all designed to boost bookings. We'll talk to you about promos, targeting new audiences, converting OTA bookers into repeat direct bookers and many more useful tips./ We'll be in touch soon with some helpful information for you :) In the meantime, thank you again for your lovely review. Have a smashing season and BIG LOVE from Team QB :) x