Queensborough Group (Q-Book) Reviews 200

Reply from Queensborough Group (Q-Book)

May 9, 2024

Hiya Damon! Thank you so much for leaving us a review - much appreciated :) It marks just over two years since you took over The Coast Yard. Where has that time gone!? It's flown!
Since taking over, we have enjoyed working with both you and Celia at your B&B and, more recently, your lovely lodges :) It's such a pleasure to look after not one but two of your properties - thanks for putting your trust in us :) We look forward to creating a new website for you in the upcoming weeks for The Coast Yard.
Once you have picked a design you like, we'll build it with your content and link in the features you discussed with Paul - Rate Comparison tool, Booking Page Stay and Save etc.
Each feature increases direct, commission-free online bookings for your property - our favourite kind of bookings :)
As you know from your other property, you'll have access to a Website Editor, which means you can update your text, videos, pictures and content on your website 24/7.
You'll have the freedom to make updates whenever you like.
Instead of relying on a website host ( no disrespect) that might not have time to update as and when the inspiration flows, you can edit to heart's content - any time of day, 365.
The editor is straightforward to use ( as you know). However, should you ever need help, we're only a phone call away. It means that you have one point of contact for two businesses and everything Online Booking/Channel Manager and Website/Email related - easy! Anyway. Katie will be in touch to discuss the design options. In the meantime, thank you again for your lovely review - it means the world to us. Have a fantastic season. Happy Q-Booking and BIG LOVE from Team QB X

Reply from Queensborough Group (Q-Book)

May 8, 2024

Hi Donna. Thank you so much for putting together such a lovely review! We appreciate it so much. We are extremely lucky to have Amy and Jonathan work for team Q-Book. As you can see from other reviews, they are firm favourites amongst our Q-Bookers and genuinely go the extra mile to help our customers and their businesses strive. They have both worked for Q-Book for many years and understand the product inside out, whilst having amazing customer service skills to help you execute all the Q-Book tools available. We have seen your beautiful property and website go from strength to strength and, in turn, reaping the truly deserved reward that is commission-free online bookings. Nowadays, it's difficult to generate organic revenue. You have to work hard on your website, it's content and marketing strategy. We are delighted that you are doing so well. With help from both Amy and Jonathan, you have seen an increase in direct revenue, but, let's not forget the fact that your place is absolutely stunning - who wouldn't want to stay here?! All the team look forward to many more years working with each other. Keep your eye out for new features; we have lots on the way :) Thanks again for your kind words. Happy Q-Booking and BIG LOVE from Team QB. X

Reply from Queensborough Group (Q-Book)

May 8, 2024

Hiya Richard.
Thank you so much for taking the time to leave us a review - we really appreciate it! Jon is very good at what he does! He is a whizz when it comes to all things Q-Book. Put it this way - we know how lucky we are to have him on board.
He takes amazingly good care of our Q-Bookers. Jon is not alone - we are blessed with a great team. Each member brings something to the table :) We'll pass on your kind comments to Jon. Since you guys have taken over the Penbontbren Hotel, we can see that direct bookings have skyrocketed! Whatever you are doing, you are doing something right! Mainly contributed by your beautiful accommodation selling itself. And, hopefully, a small part is Q-Book's intuitive software packed with tools to help convert lookers into bookers. All-in-all, incentivising guests to book directly so you can reap the rewards of commission-free direct revenue :) We also have the pleasure of looking after your other property, Yffermdy Cottage - equally lovely.
You'll be pleased to know we have just updated our Q-Book self-catering widgets, designed to highlight minimum stays and arrival/departure days that improve the overall end-user experience. We'll send some info on lots of other bits and bats we've been up to in the background. Watch this space! For now, thank you once more for your review. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

May 8, 2024

Hi Julie.
Thank you SO Much for such a lovely review - it's very kind of you.
In the sixteen years we have known you at your various locations, we have always found you to be such a lovely lady.
All our team enjoys speaking to you and helping you with Q-Book and your website.
You can always call for a chinwag - it's great to hear from you.
Fire up the kettle and give us a buzz :) Technology can be tricky to grasp.
However, we think you are doing a cracking job and hats off!
Techy stuff is constantly changing in this industry.
We also have to regularly learn new bits and bats to remain up to date in this evolving industry; we're only too happy to help you along the way and pass on our pearls of wisdom.
We cannot begin to thank you enough for all the recommendations you have sent over the years. You're an ambassador for the Queensborough Group - we genuinely appreciate that so much.
It's extremely rewarding to receive a call from somebody who doesn't know us from Adam but wants to go head with Q-Book because you've already done the groundwork for us. Moving to a new online booking system can be daunting so thanks for doing our job for us haha! We should get you on commission! Anyway, thanks for everything and thank you for allowing us to look after you and your bookings over the years...here's to sixteen more ;) Have a fabulous season. Happy Q-Booking and BIG LOVE om Team QB :) X

Reply from Queensborough Group (Q-Book)

Updated May 8, 2024

Hiya Craig :)
Thank you so much for your review - we appreciate your kind words about Q-Book and our staff.
Both Jane and Jon are firm favourites among many of our customers. They are both integral to the frontline support that we offer to our Q-Bookers.
They each have a wealth of industry knowledge, massive expertise in Q-Book and OTA connectivity and probably most importantly - are the loveliest bunch of people you could ever wish to meet - we are so lucky to have them :) In the seven years you have been with us (where has the time gone?), we have seen your property go from strength to strength! Whatever you are doing at Dalegarth House, you're doing something right! Hopefully, Q-Book plays a small part in your success.
Already, you have implemented many of our new features, each designed to increase direct, commission-free revenue for your property.
We see the Rate Comparison widget on your website and promotions in place, designed to incentivise direct bookers and keep unnecessary OTA commissions at bay!
A glowing example of how to optimise Q-Book. Whoop! As you'll know from speaking with Jane, we are nearly ready to launch Dynamic Pricing. DP is where your prices will go up and down based on your parameters and target occupancy - automatically, without lifting a finger. Quiet - prices go down. Busy, prices go up - based on your minimum/maximum price; to seamlessly fill rooms and to maximise revenue potential.
You're going to love it!
We'll be in touch very soon about it.
For now, thank you very much once again for your lovely review. Your kind words genuinely mean the world to us. BIG LOVE and Happy Q-Booking from Team QB X

Reply from Queensborough Group (Q-Book)

May 2, 2024

Hi There! Thank you so much for your review - much appreciated :) We are super pleased to read your kind words about our customer service. We are lucky to have staff working here that have been part of the team for twenty years and above - lifers! Our staff have amazing product knowledge, know their way around Q-Book with their eyes closed and are the friendliest bunch of people you could ever meet! We are so lucky to have a great team of good eggs! Thanks for your feedback. We are delighted that you recognise their efforts :)
Usually, we like to respond to our reviews individually. However, in this case, as we are unsure who you are (sorry it just says 'guest' on your review), we apologise this response isnt personal to you, your property and your direct booking success! However, all we can say, is that we are always here for you if you need us. Just pick up the phone and call in for a friendly chat. We wish you all the very best for the season and beyond. Thank you for your business. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

May 2, 2024

Hiya Helen.
Thank you so much for your review - we appreciate it.
22 years?!
Wow!
You're practically part of the furniture, ha.
We remember when you nearly departed Q-Book :( We get it!
It's good to keep your eyes open to other options.
Ultimately, you rely on this software to generate revenue for your business. It's got to be bob on!
We were delighted that you came back home!
As you have come to know, we are always tinkering with Q-Book to provide the most intuitive version yet.
Our industry is constantly evolving.
At Q-Book HQ, we're both provocative and reactive to whatever it throws at us.
Recently, we've introduced our Rate Comparison Widget, Stay and Save Prompts and, we're just about to launch Dynamic Pricing.
Sneak Peek. Dynamic Pricing is where your price changes automatically based on your target occupancy with your preferred parameters. It's designed to fill rooms automatically without lifting a finger. A real game-changer!
You'll love it.
We'll be in touch with more info when the time is right.
You can be sure we'll help you make the best of it :) Thank you again for your fabulous review. Happy Q-Booking old friend!
BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Apr 30, 2024

Hiya Nigel. Thank you so much for your review and kind words about Sophie - muchly appreciated - we'll pass on your feedback to her :) We don't usually update external websites. However, we didn't want you to miss the opportunity to use our Rate Comparison Widget, so we're happy to help!
It does what it says on the tin! It simply compares rates from your website against OTA prices. Its design is thoughtful and meticulous to advise browsers that by booking directly, they are guaranteed a better price (as many are unaware that is the case!) Everybody wins! Guests get a great price. You get a commission-free booking - what's not love - we're all laughing! Moreover, guests who have made a saving feel compelled to leave a great review. Positive reviews encourage more bookings and help to target new audiences. Wahoo! We'll keep an eye on your account and see how well it's doing for you - we can only expect good things!
We'll arrange for some example website demos to be sent to you so you can see what we can offer. No pressure, but it's worth a nosey and good to know that you can speak to the same team about both Q-Book and website stuff. More info on the way :) Also! Keep your eyes peeled for our Dynamic Pricing - it's due to drop very soon. Thanks again for the review -you are a star! Happy Q-Booking and BIG LOVE from Team QB :) XX

Reply from Queensborough Group (Q-Book)

Apr 23, 2024

Hiya Ishbel.
Thank you so much for your review - it's super kind of you!
We'd like to take this opportunity to wish you a happy retirement from the team at QB. Yes! It's finally time to hang up those hospitality boots for good! No more early mornings, late check-in's and breakfast in masses - just time to relax! We cannot begin to thank you enough for trusting us to look after your bookings for Sinclair House over the last twelve years.
A lot has changed in the years gone by. Especially where technology is concerned. Gone are the days when a vacancy sign could do all the hard work! Thank you for adapting with us and trusting our foresight to send commission-free bookings to your business. You have been receptive to Q-Book updates; it has been a delight to help you to optimise Q-Book.
As you quite kindly state, we offer excellent telephone support where our customers are looked after by friendly humans. We know the value of being able to speak to a real-life human. Nobody wants to speak to a chatbot, especially when they need help. We'll continue to do what we do best - be super friendly and accessible to all our customers when they need it! Anyway, thank you very much for your business, loyalty and support over the years. It truly means the world to us and it's been a pleasure to have you as our customer. Take care. BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Apr 22, 2024

Hiya! Thank you so much for leaving the Q-Book team a review - we all super appreciate it :) We often find that most people are nervous about moving booking systems. However, with a sprinkle of tech wizardry, training and friendly support from the Q-Book gang, it is a walk in the park.
Easily, we can import your bookings, removing the time and stress of adding them manually.
And, more importantly, removing errors and vulnerabilities. A simple migration over to your new BFF, Q-Book.
We're astonished at how many accommodation providers remain unhappy instead of making the switch!
You spend oodles of your time within your reservation software; shouldn't it be everything you need and more? Yes, it should! Anyway, you're here now and that's all that matters. You'll soon learn that we are constantly dropping new tech that will drive commission-free direct bookings to your website, our utmost priority! We look forward to seeing your bookings flood your Q-Book diary. If you need anything, we are always a quick phone call away. One of our helpful humans will be only too happy to give you a hand. In the meantime, thanks again for your review. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Apr 8, 2024

Hiya David :) Thank you SO much for leaving a review - much appreciated! We are delighted that Sophie ran through your account and suggested Q-Book's latest features to future-proof direct bookings. Setting up the Stay and Save prompt has already proven to be a massive success for you. The Stay and Save is that extra encouragement to prevent customer drop-offs by securing direct commission-free bookings - our favourite kind ( and no doubt yours too)! Can we say how refreshing it is to see how well your property is doing without relying on OTA giants! You guys must be doing something right.
Your bookings are completely organic. In this day and age, this is no easy task!! Well done :) Hopefully, Q-Book plays a small part in your success. Year-on-year, that figure is growing - we are delighted for you. Your success matters to us! You can rest assured that we are constantly making improvements to ensure Q-Book is feature-rich, promoting as many commission-free bookings as possible for you. While we have you, we'd like to thank you for sticking with Q-Book over the last fourteen years. Your business, loyalty and support means the world to us! Here's to fourteen more years - if you'll have us! Thanks again for your kind words. Happy Q-Booking and BIG LOVE from Team QB X

Reply from Queensborough Group (Q-Book)

Apr 5, 2024

Hiya Hazel! Thank you for taking the time to leave us a review - it's so very kind of you :) Sophie was only too happy to help you, as would any other member of the Q-Book team. As you know, you can pick up the phone any time you like for any Q-Book help you may need. Or, if you want a friendly chinwag - you know where we are. We have thoroughly enjoyed looking after bookings for Two Stones over the last five years and hope to continue to do so for many more to come - if you'll have us, of course ;) We can see over the years you have been with us, your direct, commission-free booking revenue has increased year-on-year without fail!
Your stats are so pleasing for us to see!! You guys are obviously doing something right; if Q-Book plays a small part in your success - then that's amazing :) With the recent release of some pretty game-changing direct booking boosting features - we can only project a great season and beyond. You are already making excellent use of our Rate Comparison Tool. Whoop! However, we'd be keen to spend more time with you to demonstrate how we can help further, to send direct bookings to you! Keep your eyes peeled for a new batch of features due to drop soon. Sneak peek! We'll be launching Dynamic Pricing, where you can automate price changes based on parameters surrounding your target occupancy that you control, with a minimum/max room price which fluctuates based on room volume. In a nutshell, Q-Book will work hard to fill your rooms and maximise your revenue potential - it won't be long! Eeek! Anyway, thank you again for your lovely review :) In the meantime, BIG LOVE & Happy Q-Booking from Team QB :) X

Reply from Queensborough Group (Q-Book)

Apr 4, 2024

Hi there :) Thank you so much for your review and kind words - we really appreciate it! As we can't see your name, we apologise that this response isn't specific to your property and your success! We usually send a personal reply when you have so kindly taken the time to leave a review. All we can say is that we are always tinkering behind the scenes to make Q-Book more streamlined to make your day-to-day stuff easier! We believe that too much time spent on the admin side, even though a necessary evil, can be a bit of a drag! We would much rather you automate mundane processes - payments, email communication, reports, housekeeping etc. so that you can focus on what you do best - giving your guests a truly unforgettable experience. Happy guests leave amazing reviews, which, in turn, entices new bookings! Long may the cycle continue. Anyway, we have plenty of new features on the way and we'll be in touch soon with more information. In the meantime, thanks again for your review. Happy Q-Booking and BIG LOVE from Team QB :) x

Reply from Queensborough Group (Q-Book)

Mar 13, 2024

Hiya Debbie. Thank you so much for your review. It's so kind of you! We appreciate it. We love working with you and the beautiful Bentley Lodge and hope to do so for many more years to come - if you'll have us ;) We're glad you found your chat with Paul useful and that you implemented some of Q-Book's latest offerings. We can see you've activated the Custom Colour Labels - a game-changer when you want to highlight certain things on the calendar.
Creating trigger points creates markers on your bookings so you have a visual, colour-coded display of what's what.
For instance, breakfast and dietary requirements are colour-coded to help you to be alert and organised (not that you need any help in that department)! Your guests will be super impressed! Happy guests publish brilliant reviews. Whoop! Due to economic factors, we understand that the hospitality industry is quieter than usual. It's tough out there! Now more than ever, we are hard at work, designing lots of new technology to encourage direct, commission-free revenue for your business. We got you! Your success matters to us. We genuinely get giddy when we see great statistics for our customers. We're releasing new features soon that will help your guest house go from strength to strength- watch this space! In the meantime, thank you for your lovely review - it genuinely means the world to us. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Mar 6, 2024

Hi Lynn, Thank you so much for leaving us a review - it's so kind of you :) This year marks twelve years of the Tumbling Weir Hotel & Restaurant and the Q-Book crew working side by side!
Can you believe it?
The time flies when you're having fun and generating direct, commission-free online bookings, to which there have been many, we are delighted to say!
With every year that passes, this figure is increasing and will no doubt continue to do so this year and beyond.
Now that you have implemented some of Paul's suggestions, you can expect some good things in the form of commission-free bookings heading your way!
Thank you, especially for your kind words about Paul - we'll pass your feedback to him.
Paul genuinely gets giddy when it comes to demonstrating Q-Book's latest features!
Even more so when our updates promote direct, commission-free online bookings -everybody's favourite kind; to naturally reduce OTA dependency.
Paul thrives off giving advice that truly does make a difference to your business. Paul and all the team at Q-Book have got your back!
Your success matters to us :) Please keep your eyes peeled for more game-changing features to ensure you optimise Q-Book to its full potential. As always, if you need a hand implementing any of our new stuff - we'll always be on the other end of the phone, ready to help you. Thank you again for your lovely review. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Mar 6, 2024

Hiya Mark (and Emma) :) Thanks so much for your review - it's so kind of you!
Not only have we had the pleasure of looking after The Coach House over the last four years, but in addition, we're delighted to look after your latest venture, The River Studio - thanks for putting your faith in us :) We're so glad to read that we have been able to help take the stress out of the online side of things for your businesses.
Our next step is to help your business thrive and optimise Q-Book to its full potential!
You've probably seen some of our latest updates doing the rounds.
We understand that you are busy and can see that you haven't implemented our latest tech as yet.
When you have a spare moment ( a rare opportunity, no doubt,) head to Q-Book and have a quick toot at our 'Increase Direct Bookings' hub.
From here, you'll find a wealth of hints, tips and software that you can implement quickly - all designed to prevent guest drops off and to incentivise guests to book directly and not sleepwalk onto other booking platforms.
Please have a nosey and see what you think :) If you need a run-through or a quick chat about anything, you know where we are :)
Each feature is designed thoughtfully to help you reduce OTA dependency, keep hold of total booking values and keep the sting of unnecessary ouchy commission fees to an absolute bare minimum. What's not to love eh!?
In the meantime, thank you once again for your lovely review. We'll be sure to pass on your kind comments to Sophie. Happy Q-Booking & BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Mar 6, 2024

Hiya Anne-Jan. Thank you so much for your review - it's very kind of you! We have loved working with you and The Gables BB over the last three years and hope to do so for many years to come - if you'll have us ;) We can see that as each year passes, your direct bookings are going up! We are especially delighted that you have made excellent use of our latest feature - our Rate Comparison Widget.
Yes! It does what it says on the tin! However, the results are super impressive! This clever bit of tech on your website signals to your guests that booking directly is always the most price-effective option. Most browsers don't know (and why should they) that booking with OTA big boys often costs them more money. A simple breakdown of who's offering what rate shows them what's out there and encourages them to book there and then.
The result - happy guests and hoteliers. Yipee! We project your figures will get better and better for you :) Thanks especially for your kind comments about Jon and Jane. Both are firm favourites amongst our Q-Bookers. Both bring some amazing attributes to the Q-Book table - friendly, kind, knowledgeable, thrive off your success and all-round top people! We're lucky to have them. We'll pass on your kind words. Thank you again for your review - it means the world to us. Happy Q-Booking and BIG LOVE from Team QB :) X

Reply from Queensborough Group (Q-Book)

Mar 6, 2024

Hiya Lucy :) Thank you so much for your lovely review - it's so kind of you :)
The fear of moving from one Channel Manager to another - we could write a book on this ;) You are not alone! We see it all too often. The fear of switching providers forces people to stay put and use software that doesn't work for them! We see it time and time again and can spin a horror story or two ;) Ironically, when you make the move, you kick yourself for not doing it sooner. Ha!
Anyway! You are here now, it's was a smooth transition across - it's great to have you :) We are looking forward to working with you and Taigh Sealladh Feidh for many years to come - if you'll have us :) Within just a few days of going live, we could see that direct bookings were already coming through thick and fast.
These early days project a brilliant season for you! We love a good old success story here at Q-Book. We'll keep in touch regularly to see how things are going. You can rely on regular updates and new tech always designed with the success of your business in mind! We'll book some time with you to discuss the next steps - optimising Q-Book's features to generate as much direct, commission-free revenue as possible. We'll guide you through Offers, Promos, Booking Prompts, and potential customer drop-off points and incentivise your guests to book direct, direct, direct! Q-Book - your new direct booking BFF :) Thanks again for your lovely review and kind words - it really does mean the world to us :) Happy Q-Booking and BIG LOVE from Team QB :) x

Reply from Queensborough Group (Q-Book)

Mar 5, 2024

Hiya Adele! Thanks for your review - much appreciated :) We thoroughly enjoy working with you at Harmony House and hope to do so for many more years to come - if you'll have us ;) We especially thank you for your kind words about Paul. He has brilliant Q-Book knowledge, thrives off our Q-Booker's success and is an all-round good egg! We're lucky to have Paul and we'll pass your feedback on to him :) We have been on a bit of a mission recently (even more so than usual) to help encourage as many direct bookings as possible for our Q-Bookers. We understand that many economic factors have rocked the hospitality industry.
We've worked hard to introduce features to help you ride the commission-free train wherever possible! Choo! Choo! As discussed with Paul, our Rate Comparison widget and Stay and Save prompts will help with exactly this - we got you! Providing these features designed to boost direct revenue and reduce OTA dependency, is our way of trying to help. It's working!!!! Guests are feeling the pinch like hoteliers. If guests can see they are getting the best deal, they are more likely to book - great for you and great for them - everybody's a winner :) We continue to fight the battle of unnecessary commission fees and help you optimise your feature-rich Q-Book! Always, with our Q-Booker's revenue, success and best interests in the forefront of our minds. Thanks again for your lovely review. Happy Q-Booking and BIG LOVE from Team QB :) x

Reply from Queensborough Group (Q-Book)

Mar 5, 2024

Hiya Shaun! Thanks for leaving us a review - it's so kind of you :) We are super glad you made the move over to Q-Book and that we were able to facilitate a smooth migration from your previous provider. Having your existing bookings waiting for you on Q-Book saves time and stress. Because the process is super easy, anybody can move over to Q-Book. Whether it's the peak of the busy season or during those chilled-out moments when you're on your jollies, we've got you covered! As far as we're concerned, there is no such thing as a daft question! It's all about familiarising yourself with new software.
In time, you'll soon get to grips with it. Before you know it, Q-Book will feel like second nature. Until that does happen, feel free to ask away - we're only too happy to help! Even when you know the ropes - still call in for a chinwag - we love to chew the fat with our Q-Bookers :) Now that you are up and running and Q-Book is working well, we'd like to set aside some time with you to discuss some of our game-changing features that will help reduce OTA dependency and generate more direct bookings for you. We'll arrange for your account manager to book something in the diary so that you can optimise everything Q-Book has to offer! Though we get very excited about the technology that will boost revenue for you and your business...we'll keep it brief so that you can do what you do best - take super good care of your guests. We'll be in touch. In the meantime, many thanks for your kind words. Happy Q-Booking and BIG LOVE from Team QB X