Queensborough Group (Q-Book) Reviews 201

Reply from Queensborough Group (Q-Book)

Mar 4, 2021

Hi Jan :)

Thank you so much for your lovely review. Well, what can we say? Things won't be the same without you! All the Q-Book team have genuinely loved every minute of working with you. Your phone calls to the office put a smile on everyone's face. We will all miss you; you're practically part of the furniture! It's absolutely tragic what's happened! Our beloved industry is affected in a big way! We're getting there slowly but surely, and we are looking forward to the expected boom of staycation bookings!! Thank you for giving us the genuine pleasure of looking after your reservations over the last 15 years - it's been an honour. Now that you have hung up your hospitality boots, we wish you the very best for your future. Spending more time with your children and enjoying some well-deserved family time is all that matters in life. Thank you again, Jan - you're one in a million! Take it easy, lots of love to you and your family.

Best Wishes,
Team Q-Book!

Reply from Queensborough Group (Q-Book)

Jan 25, 2021

Hi Jeff :) Thank you so much for leaving us a review. Now that you and Jill have hung up your hospitality boots, all the Q-Book team wish you all the best for the future. Thank you so much for giving us the pleasure of looking after your reservations over the last eight years, it's been an honour. Take super good care of yourselves. Relax, you both deserve it! Best wishes from the Q-Book team.

Reply from Queensborough Group (Q-Book)

Dec 11, 2020

Hi Brendan.

Thank you so much for taking the time to leave us a review, it's very kind of you! The Q-Book team cannot begin to thank you enough for giving us the pleasure of managing your reservations and website over the last five years. The Palm Grove Hotel has always done incredibly well, and we're sure this will always be the case. What is not to love? Beautiful swimming pool, stunning property and location - what a gem of a place it is. Now that you have both hung up your hospitality boots, we'll look forward to getting to know the new owners. As we often do, we'll make sure they have all the help they need to continue where you left off. We have thoroughly enjoyed working with both you and Peter and look forward to getting to know your successor. Thank you so much for your support and loyalty over the years. It means the world to us. Take good care, you two! Have a very Merry Christmas and Happy New year - 2021 won't be the same without you!

Reply from Queensborough Group (Q-Book)

Nov 30, 2020

Hi Ruth!

Thank you for your review. Lovely comments like these mean the world to us! You have taken to this new Web Editor like a duck to water and, the changes you have made set you apart from the competition; what a transformation! Our take on what a Website Editor is this; easy to use, with the ability to put your stamp on things and produce only great results! The preformatted templates are inspiring and tempt you into creative web exploration. The freedom of the new Web Editor helps to make your website look bespoke and like no other! The proof is in the pudding! Your calendar is bursting with commission-free online bookings; not an easy task in an industry dominated by OTA giants! This year has in most, been a write-off but what hasn't changed, is the simple fact that myself and all the Q-Book team love working with you and your two properties. I'm doing it - MERRY CHRISTMAS!!!! Ha!

Happy Q-Booking :)

Your friend,
Sophie Forshaw.

Reply from Queensborough Group (Q-Book)

Nov 13, 2020

Hi Paul. Thank you so much for your review and your kind words. We are absolutely buzzing that you are so happy with everything. Honestly, we work tirelessly to develop clever technology that does generate commission-free bookings; so glad that you recognise that! I would like to take this opportunity to say how much you make us laugh here at Q-Book HQ. Your quirky emails literally have us in stitches and you genuinely brighten up our day. Thank you for being hilarious, supportive and kind! We value your business, support and loyalty. Thanks for everything and happy Q-Booking :)

Best,

Sophie Forshaw

Reply from Queensborough Group (Q-Book)

Oct 30, 2020

Hi Steven, Thank you so much for your review. We'll be sad to see you go (you're practically part of the furniture) but, we're excited that you and Julie have now entered a new chapter of your lives. In the twenty years working with one another, we have seen so many twists and turns in our industry (especially recently) - remember the good old days where just a vacancy sign was enough?! Sign of the times!! We would like to thank you for growing with us and for supporting us from the very beginning (which you have)! As retirement beckons, we wish you all the very best! Rest, relax and take it easy! Thanks a million for everything, it's been a genuine pleasure :)

Reply from Queensborough Group (Q-Book)

Oct 29, 2020

Hi Wendy! Thank you so much for your lovely review - super appreciate it!
Has it been eleven years already? Time has flown and we love every moment working with you and Brian. Sophie only has good things to say about you both and is very fond of you! You most defiantly, helped her keep vibes positive during the lockdown period and she enjoyed lots of time chatting with you on the phone (more than likely in her PJ's)! All the team work extremely hard to make sure our customers are not overwhelmed with technical jargon; it really is no help to anybody! Our approach is to make everything dead straight forward, and if you don't get it - speak to a friendly, familiar voice who'll help you find the light at the end of the tunnel. We cannot begin to thank you enough for the loyalty you continue to show us year in, year out! Thank you for being amazing customers and Q-Bookers; we appreciate it more than you'll ever know. Bring on 2021, we got this!!

Reply from Queensborough Group (Q-Book)

Oct 19, 2020

Hi Marina. Thank you so much for your fabulous review! We cannot begin to express our gratitude regarding the comments you have made about us. We genuinely work tirelessly to develop intelligent products that will help your business thrive; your success is so important to us! We use The Mamas Inn as a glowing example of what a business should look like online. When our potential and existing customers see your website, they are literally blown away by the sheer elegance of your stunning property; pretty sure some of them may have even made a booking!!! Not only is the website amazing but, behind the scenes in Q-Book, we can see how many direct, commission-free online bookings you are generating - just wow!! We have loved every minute of the last six years working with you and we hope it continues for many more to come. Thank you for giving us the honour of taking super good care your reservations and beautiful website. Happy Q-Booking!

Reply from Queensborough Group (Q-Book)

Oct 13, 2020

Hi Kevin. Thank you so much for your lovely review - we really appreciate it. We will be sad to see you leave but, we're all excited that things are changing for you. If you ever decide to venture back into the hospitality industry - we'd be only too happy to help. While Q-Book was in place, your caravan generated lots of direct revenue. We are delighted that you enjoyed using the software and wish you all the very best in your future endeavours. Take care and thank you very much for your support over the years :)

Reply from Queensborough Group (Q-Book)

Oct 1, 2020

Hi Neil! Thanks so much for leaving us this brilliant review. All the team here at Q-Book HQ have thoroughly enjoyed working with you over the last ten years and, hope for ten more :) In light of the Pandemic, we have worked extra hard to pioneer features that will protect you and your guests. We understand it has been a really tough time but, we hope our auto deposits and outstanding balance payments, Q-Book Virtual Card Terminal, auto-Track and Trace data collator and many other new features have helped you through it! Never, did we think we would have to go to such extreme lengths to distance ourselves from guests (defeats all we know about hospitality)but, we're all adapting together, ready to thrive in the future! Thank you for being such a lovely Q-Booker, we appreciate your support and loyalty more than you'll ever know. We're always here if you need us - happy Q-Booking!

Reply from Queensborough Group (Q-Book)

Oct 1, 2020

Hi Wes,

Thanks so much for your review. We're so pleased to see that we are ticking so many boxes for you. Now that we have successfully merged your two properties, we are seeing lots of booking activity; exciting times ahead! After a very unpredictable 2020, we're sending positive vibes your way and we know that everything will come good again. There are so many new features that we are excited to demonstrate to you that will pave the way for you to welcome guests back safely. Q-Book can pretty much automate everything for you which will help adhere to Social Distancing measures and protect yourselves and your guests. We have created new Special Offers, Gift Vouchers and Promo Codes which are a perfect way to entice guests to come and stay again and again. Of course, everything mentioned here is free of charge! If you would like to find out some more, please let us know and we'll call you and give you the new feature tour. Thanks so much again for your review, we appreciate your support and loyalty more than you'll ever know. Here's to getting back on track - happy Q-Booking :)

Reply from Queensborough Group (Q-Book)

Sep 22, 2020

Hi Ken. Thank you so much for your review - much appreciated. We have loved every moment of working with you and the team at The Wheatsheaf Inn over the last seven years. It's with a heavy heart that we have to see you depart from Q-Book based on the backlash of Covid-19; unfortunately, you are not the first and our beloved industry has taken a huge hit! We are doing everything physically possible to support our properties through this traumatic time but, we understand what a struggle this has been. The only silver lining of this is your chance to retire after a staggering 22 years in hospitality. If ever there was a time to take things easy and relax - it's now! Thank you so much for your support and loyalty over the years, you would not believe how much we appreciate it! Take good care of yourself Ken and say goodbye to those early starts :) Best of luck in your future endeavours, all the Q-Book team.

Reply from Queensborough Group (Q-Book)

Sep 22, 2020

Hi Rebecca. Thank you so much for your review, we really appreciate it :)
I know it's bye for now but, certainly not forever. The pandemic has had a devastating effect on our industry (and many others too) but, our priority is that you stay safe and well! When you feel comfortable to trade again, we will be ready to help Cefn Y Maes jump straight back into action. Whether you choose to operate as Self Catering, B&B or a combination of both - we cant wait to see you thrive again! Whilst the property was trading, you did remarkably well for direct and commission-free bookings; folks are chomping at the bit for staycation property's and we'll be delighted to assist you to welcome back guests safely when the time is right. A whole host of new features will be at your fingertips as soon as you need them! See you soon and stay safe! Cheerio for now :)

Reply from Queensborough Group (Q-Book)

Aug 11, 2020

Hi Steve!
Thank you so much for your lovely review. All the team at Q-Book really appreciate your kind words. We cannot believe how quickly three years have passed by! We really do work hard to find a perfect balance between being professional and super friendly; it's nice to be nice :) We 100% do value your custom and we're delighted that you get that impression when on the phone with any of the Q-Book gang! No problem is too big or too small and we'll always make time for you. We understand that 2020 has been a very tough year but, we can see a flurry of staycation bookings dropping on your calendar which is so encouraging! We have a truckload of new features heading your way and you can expect more and more super functionality to help manage bookings during our 'new normal' and beyond. Thanks for your support Steve, you're a diamond ;) Happy Q-Booking!

Reply from Queensborough Group (Q-Book)

Jun 22, 2020

Hi Molly

Thank you for your lovely review :)

15 Years! You're practically part of the furniture! Thank you so much for Q-Booking as long as you have; you cannot believe how much which appreciate your support and loyalty - you're one in a million!

COVID -19 has crippled tourism and we're so pleased that we could offer a helping hand to see your business survive through the pandemic. Our beloved industry should (fingers and toes crossed) get the green light to open in July. When we do, you will be equipped with some awesome staycation surge technology. Keep your eye out for new features landing in your Q-Book account (psst... keep your eyes peeled tomorrow)!

We are 100% dedicated to providing you with the best software ready to take the rest of the year by storm and thrive thereafter! It's been a tough few months, but, we got this!

Thank you again, Happy Q-Booking!

Sophie Forshaw

Reply from Queensborough Group (Q-Book)

May 4, 2020

Hi There!

Thank you so much for taking the time to write this little gem of a review. All the Q-Book team hope that you and all your friends and family are safe and well. During these unparalleled times, our creative development ideas are flowing ready for our industry to bounce back! When we get back to normal (whatever that means) you will have some awesome new features to help bookings sky-rocket! We thank you for noticing our human Customer Service - no robots here at Q-Book HQ that's for sure!! There is nothing worse than speaking to an unfriendly, unhelpful automated brick wall. All our staff are hand-picked based on their industry expert knowledge, their ability to relate to our customers and make sure they have a top laugh in the process! It a rubbish time but, we got this! Take super good care of yourself. Happy Q-Booking (when the time is right, of course).

Reply from Queensborough Group (Q-Book)

Feb 21, 2020

Gez. Ten years is surely a testament that overall we have enjoyed a very good working relationship for a long time with you and The Thomas Paine Hotel Thetford ? You have now decided to move to a new Channel Manager as currently, we do not link to your particular till system. First and foremost, The Queensborough Group did not 'mess up'. You asked us to integrate with your till system, we agreed and contacted them numerous times by email and by phone. As with any integration (especially one of this nature), it takes 1) development time from both parties and 2) costing & legal agreements. All these factors (to mention but a few) prolonged the process. We are still waiting to hear back from your till system; ultimately the breakdown in communication (despite our best efforts) is what has forced you to opt for a new Channel Manager - regrettably and beyond our control! I think it's totally unjust and unfair to say that we are Con Artists! We agreed to contact your till system, which we did and, integrate, which we will but, this hasn't happened as yet. We have done exactly what we said we would! You had asked us to terminate your Queensborough Group Account. To be sure that no money would be collected from your Direct Debit, (for services you wouldn't be using) we cancelled it straight away as per your written instructions. You were offered an alternative so that you could access Q-Book whilst migrating to an alternative Channel Manager but, you refused. Your account had outstanding payments which you refused to pay even though they do not relate to any future agreements with The Queensborough Group. We're about the bigger picture here and, understand that sometimes, people need to make the move to new software. As much as we attempt to retain any customer (just like any business) we would never be angered by the fact that you need to move elsewhere, especially as it boils down to suitability! It's a shame that after ten years, we have had to part ways with a dark cloud looming over us. As we respect you and your business reputation - we will not retaliate and publicise your comments to the staff at Q-Book HQ. I would like to take this opportunity to thank you for your business over the ten years and wish you the very best in your
future endeavours.

Best Wishes,

Sophie Forshaw.

Reply from Queensborough Group (Q-Book)

Feb 21, 2020

Hi Bob! Thank you very much for your review. We are so glad you decided to move over to us - we have enjoyed every moment. Now that retirement beckons, we have closed down your account. As promised, we have left your emails in place (free of charge of course) to see you through; it's the least we can do! We thank you for your support and loyalty over the years, it really does mean the world to us. Apparently, your next step is to write a book? How exciting! We're sure it will be a best-seller and that no doubt you have collated lots of 'interesting' guest stories; well worth a read! Best of luck & take it easy, you guys deserve it. Best wishes, the Q-Book gang!

Reply from Queensborough Group (Q-Book)

Feb 21, 2020

Hi Morag! Thanks for the lovely review, we really appreciate it! Katie and Sophie are firm favourites amongst many of our Q-Bookers. They always go the extra mile to make sure our customers are taken super good care of; all-round good eggs :) As you meet more of the staff here at Q-Book HQ, you'll soon learn that we're all passionate about offering great service and friendly advice. We're delighted to see that already, the commission-free bookings are filtering through; we're sure that 2020 is going to be an awesome year for the Polochar Inn. We thank you once again for trusting us to take excellent care of your website and reservations and look forward to working with you for many years ahead. Thanks again & happy Q-Booking :)

Reply from Queensborough Group (Q-Book)

Jan 3, 2020

Hi Bill! A Very Happy New Year to you from all the team at Q-Book HQ! Thank you for taking the time to leave us a review, we super appreciate it! We're beyond delighted that you recognise that we try and balance awesome, innovative software and friendly none-robotic customer service. We promise that we'll never get to 'big for our boots' and always deliver the same personal, friendly service that you have come to know and love over the last fourteen years. Recently, you have given us the pleasure of dipping our toe into more turquoise waters and managing reservations in your Madeira properties; thank you for considering us wherever you are in the world! The villas are simply stunning and we cannot wait to see the Channel Manager, Automatic Payments/Deposits/Invoices jump into action - to manage them seamlessly! We have some great idea's up our sleeve for 2020 and we're looking forward to sharing them with you and your beautiful properties. Thank you so much again for your kind words! Happy Q-Booking :)