I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I h... See more
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The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to... See more
Company replied
Excellent service, easy to order and quick delivery. I have been a customer for a long time and extremely happy with every purchase experience
Company replied
The item arrived undamaged. Thank you very much for your quick response to my inquiry email.
Company replied
Company details
Written by the company
QUICKLENS Australia offers contact lenses with cheap prices online. Surprisingly low prices on Acuvue Oasys, Focus Daillies, Air Optix, Biofinity, and many other contact lenses. Free shipping on all orders over $99. Some lucky customers may receive a pair of our new exclusive product Qieto1day with your order as a free sample to try.
Contact info
30 Heathridge Place, Lincoln, 7608, Christchurch, New Zealand
- info@quicklens.com.au
- quicklens.com.au
4.0
Great
319 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Lense broke immediately
The First lense I put in broke straight away. Contacted Quicklens & was asked to send the whole lot back, but I had thrown the lense out plus wore another two by the time I received message. Another lense was very scratchy straight away & would not purchase this brand of Freshlook Color one day lenses again .
December 27, 2024
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our product. Although your case has already been addressed by the customer support team, if you have any further questions or concerns, please contact us again.
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
I still haven't received my contact…
I still haven't received my contact lenses and I had to contact the company to find out why it was taking so long
December 27, 2024
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our service.
Unfortunately, our distribution centre could not receive your order items sooner, and it did take a lot longer to dispatch your order than usual. We are very sorry for the inconvenience caused. We can confirm that your order was dispatched on 21/02/2025 and delivered on 27/02/2025.. Please let us know at info@quicklens.co.nz if you have not received your order yet. Thank you.
Really appreciated and I really love…
Really appreciated and I really love the quieto silicone hydrogel contact lenses.
December 23, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Prompt service / delivery !
December 10, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
I have been using quicklens probably…
I have been using quicklens probably about 10 years,very trustworthy company with on time deliveries and the occasional sample pack of a new product. Very happy with the service.
Also, half the price of your local optometrist
December 15, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
No delivery yet after waiting 2 months
Still haven’t received my contacts and they didn’t even message me to let me know!! I’ve been waiting since 17.12.2024 and it’s now 14.02.2025, almost 2 months
February 14, 2025
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our service.
Unfortunately, our distribution centre could not receive your order items sooner and it did take a lot longer to dispatch your order than usual. We are very sorry for the inconvenience caused. We can confirm that your order was dispatched on 21/02/2025 and delivered on 27/02/2025.. Please let us know at info@quicklens.co.nz if you have not received your order yet. Thank you.
Easy to order and fast delivery
It was easy to find and order my contacts on your website. They arrived quickly.
December 5, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
I’ve been waiting for almost two months…
I’ve been waiting for almost two months since I placed my order, but I still haven’t received it. As a lens user, I always order a month in advance, yet there was no indication of it being out of stock. If it was unavailable, you should have either marked it as out of stock so I could order from another shop or at least informed me. I’ve been a loyal customer for years, but this is really disappointing. I’m seriously considering ordering from somewhere else now.
December 9, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
prices ok
prices ok - have to shop around every time as it changes but speed of delivery was good
December 9, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We will continue offering our best price to the customers. We look forward to your future custom.
Excellent shopping experience, only a bit slow to ship.
I've been using Quicklens for my contact lenses supplies for over a decade, it has never disappointed me. I'd totally recommend it. Beware, shipping and delivery take some time, so don't leave it to the last minute to buy a new batch...
December 3, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Ease of ordering and quick delivery.
November 30, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Package was never delivered or…
Package was never delivered or attempted to address provided, courier sent multiple wrong pick up locations. Item never received.
November 30, 2024
Highly Recommended
I always buy lens from here and I am very much satisfied with their service and product quality. I would highly recommend to others. Also, I want that Quicklens should offer more special discounts, sometimes upto 30% or above.
November 29, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Very happy
Great prices on an extensive range of products. My orders are always dispatched quickly (sometimes delays occur with Australia Post).
November 29, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Faster delivery than previously
Faster delivery than previously - even for toric lenses which require customised manufacturing.
November 25, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
My last order has still not arrived
November 22, 2024
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our service.
As we mention on our website, your order items are custom manufactured
upon order confirmation. Some prescriptions may take up to four weeks
(in rare cases longer) to be dispatched.
We confirmed that your order was dispatched on 23/12/2025 and delivered on 31/12/2024. We've emailed you the details, please let us know by replying to the email if you have not received your order.
I never received the lenses and have…
I never received the lenses and have not heard back from quick lens regarding a refund.
November 20, 2024
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our service.
We sincerely apologise that we delayed responding to your email because your email was sent to our spam mail for some reason. Therefore it was overlooked until now.
We emailed you the further details so we can resend or refund for this order. Please kindly check and let us know what you would like to do by replying to our email. We look forward to hearing from you soon.
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