Quicklens Australia Reviews 319

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding it lower than other suppliers. Many people highlight the excellent service, ease of ordering, and the quality of the products. Reviewers frequently mention quick and reliable delivery, with some noting that orders arrive within a few days. However, some customers experienced significant issues with delivery, including long delays, missing parcels, and orders taking months to arrive. There were also instances of poor communication regarding order status and unfulfilled promises about dispatch dates. A few people reported receiving damaged or uncomfortable products, leading to dissatisfaction.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the quick and reliable... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

Product

Users describe ambiguous interactions with the product. While many customers praise the great quality and... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive pricing, often... See more

Based on these reviews

Rated 4 out of 5 stars

I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I h... See more

Company replied

Rated 4 out of 5 stars

The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to... See more

Company replied

Rated 5 out of 5 stars

Excellent service, easy to order and quick delivery. I have been a customer for a long time and extremely happy with every purchase experience

Company replied

Rated 5 out of 5 stars

The item arrived undamaged. Thank you very much for your quick response to my inquiry email.

Company replied


Company details

  1. Contact Lenses Supplier
  2. Health and Beauty Shop

Written by the company

QUICKLENS Australia offers contact lenses with cheap prices online. Surprisingly low prices on Acuvue Oasys, Focus Daillies, Air Optix, Biofinity, and many other contact lenses. Free shipping on all orders over $99. Some lucky customers may receive a pair of our new exclusive product Qieto1day with your order as a free sample to try.


Contact info

4.0

Great

TrustScore 4 out of 5

319 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

October 4, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

The company kept its word

The company kept its word, to give me a discount. Prompt service, proffesional, trustworthy!

October 1, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 4 out of 5 stars

Fast delivery

Fast delivery, decent quality for quantity.

October 1, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Best price on the market and delivery…

Best price on the market and delivery is quick.

September 29, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Happy with Quicklens service and…

Happy with Quicklens service and delivery

September 29, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 2 out of 5 stars

Good selection but should be called SlowLens!

Good selection on contact lenses but a) unable to search by lens specifications and b) this website should really be called 'SlowLens'.
No compensation offered and no updates provided unless contacted directly.

September 27, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Hi Amy,

Thank you for your review.
We are very sorry that you were not satisfied with our service.
We will endeavour to improve our service to all our customers in the future.

Best regards,
The QUICKLENS Team

Rated 5 out of 5 stars

Great prices & reasonable delivery…

Great prices & reasonable delivery time. The only issue I had was that I wasn't at home when my lenses were delivered & instead of taking them to the post office that is 200m from my house, they took them to some random milk bar a suburb away. I don't drive & it was a big hassle to get them

September 6, 2024
Rated 2 out of 5 stars

Can't claim on healthcare

No mention when purchasing that they ship from Singapore nor unable to claim the cost on my healthcare fund

September 19, 2024
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Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our service.

Please understand that we are an overseas based company and not
a registered optical provider with any Australian health funds.
Therefore we do not have a provider number and the item numbers
necessary for making insurance claims.

Please refer to the terms and conditions you agreed to at the time
of purchase.

Terms And Conditions
https://www.quicklens.com.au/rule/index/

Thank you for your understanding.

Rated 5 out of 5 stars

Quick and Easy Service!!

Dealing with Quicklens and the team is so quick / easy and they always keep you up to date on the progress of your order. Very happy with my purchase and have been using them for nearly 10 years now without issue!!

September 16, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great quality

September 11, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 3 out of 5 stars

Delivery time is quite slow.

Delivery time is quite slow.
Optometrist gets the order out within a day, this is a 3 week turn around.
Product all good, no issues there.

September 12, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are very sorry that you were not satisfied with our service.
As we mention on our website, toric / multifocal lenses are custom manufactured
upon order confirmation. Some prescriptions may take up to four weeks (in rare cases longer) to be dispatched.
We are very sorry for the inconvenience caused at this time, we will look into it if we can improve our service for future customers.

Rated 5 out of 5 stars

Great price

Great price, speedy delivery, product as described. What more could you ask for?

September 7, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Very competitive prices

Very competitive prices, large variety stock. Shipping was also very quick and had no issues with my purchases over the last few years.

September 7, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 1 out of 5 stars

I haven’t received the order

I haven’t received the order. I’m not sure if you have switched to a different courier but they won’t leave the package at my door and now I don’t know where it is

September 3, 2024
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Reply from Quicklens Australia

Hi Jackson,

Thank you for your review.

We have checked our system and found that our customer support has just sent you an email regarding your parcel.

Your order will be delivered by Skynet this time and they have informed us that your order was undeliverable due to the fact that either the delivery address was inaccurate/incomplete or you were un-contactable.

Please contact them by the end of today (15/11/2024). Otherwise your parcel will be returned to sender.

Please refer to our email for more details.

Thank you.

Best regards,
QUICKLENS team

Rated 5 out of 5 stars

Great products and prices

Great products and prices. Highly recommend

September 4, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 4 out of 5 stars

I like the price

I like the price.
If you don’t need to have contact lenses urgently, I will recommend Quicklens.

September 2, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Your company is just so reliable and…

Your company is just so reliable and easy to navigate through. Nothing complicated, a simple process to fill out an order and then have it sent on time every time.

August 31, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

right product delivered on time

Reliable, delivered quickly, correct product

August 30, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Quicklens are delivering the same…

Quicklens are delivering the same quality product at a fraction of the price that optometrists do. Delivery is fast & efficient as well.

August 27, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 1 out of 5 stars

still haven't received my items

still haven't received my items

August 25, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our service.
We checked your order and the tracking information shows that it has been delivered on 29 Aug 2024.
Please kindly double-check.
Unfortunately, we can not accept a claim for not receiving the order any later than 60 days after we shipped as we mentioned in our Dispatch Information email, Thank you for your understanding and we hope you will find your order.

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