I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I h... See more
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The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to... See more
Company replied
Excellent service, easy to order and quick delivery. I have been a customer for a long time and extremely happy with every purchase experience
Company replied
The item arrived undamaged. Thank you very much for your quick response to my inquiry email.
Company replied
Company details
Written by the company
QUICKLENS Australia offers contact lenses with cheap prices online. Surprisingly low prices on Acuvue Oasys, Focus Daillies, Air Optix, Biofinity, and many other contact lenses. Free shipping on all orders over $99. Some lucky customers may receive a pair of our new exclusive product Qieto1day with your order as a free sample to try.
Contact info
30 Heathridge Place, Lincoln, 7608, Christchurch, New Zealand
- info@quicklens.com.au
- quicklens.com.au
4.0
Great
319 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
October 4, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
The company kept its word
The company kept its word, to give me a discount. Prompt service, proffesional, trustworthy!
October 1, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Best price on the market and delivery…
Best price on the market and delivery is quick.
September 29, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Good selection but should be called SlowLens!
Good selection on contact lenses but a) unable to search by lens specifications and b) this website should really be called 'SlowLens'.
No compensation offered and no updates provided unless contacted directly.
September 27, 2024
Reply from Quicklens Australia
Hi Amy,
Thank you for your review.
We are very sorry that you were not satisfied with our service.
We will endeavour to improve our service to all our customers in the future.
Best regards,
The QUICKLENS Team
Great prices & reasonable delivery…
Great prices & reasonable delivery time. The only issue I had was that I wasn't at home when my lenses were delivered & instead of taking them to the post office that is 200m from my house, they took them to some random milk bar a suburb away. I don't drive & it was a big hassle to get them
September 6, 2024
Can't claim on healthcare
No mention when purchasing that they ship from Singapore nor unable to claim the cost on my healthcare fund
September 19, 2024
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our service.
Please understand that we are an overseas based company and not
a registered optical provider with any Australian health funds.
Therefore we do not have a provider number and the item numbers
necessary for making insurance claims.
Please refer to the terms and conditions you agreed to at the time
of purchase.
Terms And Conditions
https://www.quicklens.com.au/rule/index/
Thank you for your understanding.
Quick and Easy Service!!
Dealing with Quicklens and the team is so quick / easy and they always keep you up to date on the progress of your order. Very happy with my purchase and have been using them for nearly 10 years now without issue!!
September 16, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Delivery time is quite slow.
Delivery time is quite slow.
Optometrist gets the order out within a day, this is a 3 week turn around.
Product all good, no issues there.
September 12, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are very sorry that you were not satisfied with our service.
As we mention on our website, toric / multifocal lenses are custom manufactured
upon order confirmation. Some prescriptions may take up to four weeks (in rare cases longer) to be dispatched.
We are very sorry for the inconvenience caused at this time, we will look into it if we can improve our service for future customers.
Great price
Great price, speedy delivery, product as described. What more could you ask for?
September 7, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Very competitive prices
Very competitive prices, large variety stock. Shipping was also very quick and had no issues with my purchases over the last few years.
September 7, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
I haven’t received the order
I haven’t received the order. I’m not sure if you have switched to a different courier but they won’t leave the package at my door and now I don’t know where it is
September 3, 2024
Reply from Quicklens Australia
Hi Jackson,
Thank you for your review.
We have checked our system and found that our customer support has just sent you an email regarding your parcel.
Your order will be delivered by Skynet this time and they have informed us that your order was undeliverable due to the fact that either the delivery address was inaccurate/incomplete or you were un-contactable.
Please contact them by the end of today (15/11/2024). Otherwise your parcel will be returned to sender.
Please refer to our email for more details.
Thank you.
Best regards,
QUICKLENS team
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
I like the price
I like the price.
If you don’t need to have contact lenses urgently, I will recommend Quicklens.
September 2, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Your company is just so reliable and…
Your company is just so reliable and easy to navigate through. Nothing complicated, a simple process to fill out an order and then have it sent on time every time.
August 31, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Quicklens are delivering the same…
Quicklens are delivering the same quality product at a fraction of the price that optometrists do. Delivery is fast & efficient as well.
August 27, 2024
Reply from Quicklens Australia
Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!
Reply from Quicklens Australia
Thank you for your review. We are very sorry that you were not satisfied with our service.
We checked your order and the tracking information shows that it has been delivered on 29 Aug 2024.
Please kindly double-check.
Unfortunately, we can not accept a claim for not receiving the order any later than 60 days after we shipped as we mentioned in our Dispatch Information email, Thank you for your understanding and we hope you will find your order.
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