Quicklens Australia Reviews 319

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the competitive pricing, often finding it lower than other suppliers. Many people highlight the excellent service, ease of ordering, and the quality of the products. Reviewers frequently mention quick and reliable delivery, with some noting that orders arrive within a few days. However, some customers experienced significant issues with delivery, including long delays, missing parcels, and orders taking months to arrive. There were also instances of poor communication regarding order status and unfulfilled promises about dispatch dates. A few people reported receiving damaged or uncomfortable products, leading to dissatisfaction.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the quick and reliable... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

Product

Users describe ambiguous interactions with the product. While many customers praise the great quality and... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive pricing, often... See more

Based on these reviews

Rated 4 out of 5 stars

I've been using Quicklens for years. Although they ship from overseas to Australia, it usually takes less than 2 weeks. They responded to my email quickly when I had a question regarding my order. I h... See more

Company replied

Rated 4 out of 5 stars

The pricing and product is always ok. However this time, you deciced to use a private delivery firm, and not Aust Post, which has always been used in the past. I now have to run around and organise to... See more

Company replied

Rated 5 out of 5 stars

Excellent service, easy to order and quick delivery. I have been a customer for a long time and extremely happy with every purchase experience

Company replied

Rated 5 out of 5 stars

The item arrived undamaged. Thank you very much for your quick response to my inquiry email.

Company replied


Company details

  1. Contact Lenses Supplier
  2. Health and Beauty Shop

Written by the company

QUICKLENS Australia offers contact lenses with cheap prices online. Surprisingly low prices on Acuvue Oasys, Focus Daillies, Air Optix, Biofinity, and many other contact lenses. Free shipping on all orders over $99. Some lucky customers may receive a pair of our new exclusive product Qieto1day with your order as a free sample to try.


Contact info

4.0

Great

TrustScore 4 out of 5

319 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

fast delivery and products were …

fast delivery and products were good. will keeeeep ordering

August 7, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Competitive priced lenses delivered…

Competitive priced lenses delivered quick and conveniently to my door.

August 8, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 3 out of 5 stars

They appear to be quite flimsy and…

They appear to be quite flimsy and split easily

July 30, 2024
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Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our product. We've emailed you to assist further, please kindly check and reply to the email at your earliest convenience. Once again we sincerely apologise for the inconvenience caused.

Rated 5 out of 5 stars

Great offers

Great offers, best brands, fast and easy delivery. Best prices on the market and easy website to navigate.

July 28, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Great Price. Great Quality

Great price for exact same product I used to purchase from my optometrist.

July 28, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 3 out of 5 stars

Communication excellent..Product…

Communication excellent..Product availability not to good..

July 23, 2024
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Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our service. Our distribution centre is currently checking the new ETA with the supplier. As soon as we receive any further information from them, we will let you know again by email.
Once again, thank you so much for your valuable feedback.

Rated 5 out of 5 stars

It is always easy to place an order and…

It is always easy to place an order and receive the delivery safely.

July 23, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Hassle-free

Excellent payment options. Easy to browse. Plenty of Discount items plus FREE delivery!

July 22, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 2 out of 5 stars

I have been waiting for over 6weeks and…

I have been waiting for over 6weeks and still havent got my contacts and not even given an update of when i will receive them.

July 18, 2024
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Reply from Quicklens Australia

Thank you for your review. We have checked our system and confirmed your order was cancelled as the deadline for money transfer (14 days) upon your choice in the bank transfer has passed. We also notified you regarding the payment by email 3 times.
We hope this information will help and please feel free to email us at info@quicklens.com.au for further information.

Rated 5 out of 5 stars

Priced Right!

Great prices, fast shipping!

July 17, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

Well priced products

Well priced products. Delivered in good time.

July 15, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

High quality products & efficient postage

Quicklens is a reliable business and my go-to online store for contact lenses. Products are high quality and postage from Singapore is fast. Answers to questions are always helpful. Highly recommended for contact lens wearers.

July 14, 2024
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Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 3 out of 5 stars

Promos don’t last that long the expiry…

Promos don’t last that long the expiry period

July 10, 2024
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Reply from Quicklens Australia

Thank you for your review. We are very sorry that you were not satisfied with our promotions. We confirmed you used a 20% off promotion code. If you need further assistance, please feel free to email us at info@quicklens.com.au.
Please also keep your eyes on our Facebook page, our website, or our newsletters for future promotions. 

Rated 5 out of 5 stars

Superfast postage

Superfast postage ! Quick and easy purchase. Will buy from again.

July 10, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

Rated 5 out of 5 stars

My order arrived quickly

My order arrived quickly. Very happy

June 29, 2024
Quicklens Australia logo

Reply from Quicklens Australia

Thank you for your review and your ongoing custom with us. We are glad to hear that you are satisfied with our service!

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