Quintain Living - Canada Gardens Reviews 

Giving 5 stars is an understatement. All thanks to Yusuf’s quick rescue in his shining armour, I was able to stop a horrible flood from my faulty washing machine and have an engineer come in to fix the issue in only a few days. When I was struggling with the leaking machine, Yusuf was efficient in resolving the problem and showed up with a mop and bucket at my door in minutes, was kind enough to clean up for me and allowed me to relax. We need more Yusufs in Canada Gardens. Thank you again!

Having moved out last August we have still not received our deposit back. In January we managed to get in contact with a representative who confirmed that we would be getting our deposit back and we signed the necessary paperwork. We were assured that the money would be back with us as it was now being processed by the finance department. It is now two months later and we have yet to receive our money.

Safety issues not taken seriously. More spends on advertising and zero action to improve safety issues. Ground team is not sensitive to respond to safety concerns raised by tenants. On top reported issues being closed shamelessly without any input, interaction, feedback or action. Further this has been justified as beyond our control. Reference: Issue # 00142070 in Quintain App.

Reported issue:
The incident:
On 19th January 2024 between 9:15 pm to 9:45 pm, this incident has taken
place.

I was with my 11 year old daughter and her friend, 5 year old son and his
friend, were at Lismer entrance placing our bikes. Suddenly, few adults
started misbehaving with me and my friend in front of my kids. These
individuals used f*** word without any provocation from our end.

Later when we go to Emily’s playhouse, these individuals appeared sitting
on the bench. They were smoking weed and drinking. Later they try to get
physical with my daughter and her friend and abusing saying Love you babes
trying to touch her and her friend.

I called the receptionist who came and intervened. However no strict
actions were taken.

Current state of our mind:
We as a family especially My kids are extremely scared to go alone even in
playing area.

I tried to report this incident immediately using app. However after two
attempts of recording, it does not show up in my reported issue list. Later
I visited the front desk and ask them to register. However I have not heard
anything yet. One can validate everything I mentioned through CCTV images
as well as inquiring with front desk team.

We moved to London from Malaysia in October 2023. I chose to pay huge rent
here in Quintain Living for only one reasons, SAFETY. However looks like it
has not been taken seriously at all. We are hugely disappointed.

Only placing CCTV camera and access control cannot help. There are n number
of times I have seen people simply follow others to enter. In my suggestion
we need security guards with body cams. Back in Malaysia security was taken
with absolute seriousness and zero tolerance especially with younger ones.
It appears to me that Quintain is only using money in advertising well but
no ground actions being taken. We lost our peace of mind and extremely
stressed to continue live at Quintain.

I am expecting at least an appropriate response to this email.

Hoping to hear a concrete action plan and not just a lip service from
management team.

Things I Like:

New Apartment: The apartment is new and well-maintained, which is a big plus. It's also pet-friendly, which is important to me.

Maintenance Service: The maintenance service here is excellent. Whenever I needed assistance, whether it was fixing the washing machine or changing the door battery, they were prompt and efficient.

Community Events: Participating in the events organized by the community (when I manage to sign up due to demand or app errors) has been enjoyable and a great way to connect with neighbors.

Well-Kept Common Areas: The common areas are well-designed and convenient to use. They are always clean and well-maintained by the staff.

Responsive Resident Team: Yusuf and Malia, has been friendly, responsive and helpful whenever I've reached out to them. Their dedication to resolving issues promptly is admirable. (I cannot say the same of the third party service providers)

Perks and Discounts: I appreciate the perks and discounts provided by QL with local restaurants and shops. It adds value to the living experience.

Things I Don't Like:

Technical Issues: The occasional downtime of the tag management system has caused inconveniences, such as waiting for hours to get a temporary tag for access.

Service Quality Decline: Since third-party concierge services were introduced, there has been a noticeable decline in service quality and reliability compared to when it was managed by the resident team.

Utility Bill Inconsistencies: Inconsistencies in utility bills, overcharging, and the need to request bill revisions monthly create anxiety due to unpredictable expenses, especially when dealing with significant amounts. The lack of transparency in meter readings exacerbates this situation.

Security Concerns: Another concerning incident was when three individuals in maintenance attire attempted to enter my apartment. Fortunately, I was home and had the chain secured. When questioned, they stated it was the "wrong apartment," but if the chain hadn't been in place, they would have entered without authorization or prior communication.

Community Safety: Recent incidents like bike thefts from storage areas and unauthorized individuals entering buildings without repercussions contribute to a sense of insecurity.

Access and Amenities: Limited access to certain areas during events and the need to navigate long routes due to security measures can be inconvenient, especially when parking is involved.

Community Environment: The visible increase in crime and drug-related activities in the vicinity over the past few years is concerning and impacts overall livability.

Lack of Extra Key: Despite paying a substantial rent, not having the option for an extra key is inconvenient

_
Overall:
If it weren't for a good offer promoted by the resident team and, of course, for all the support they provide, I wouldn't be living here anymore. The rent increase was significant. But thanks to the resident team, I was able to continue living here, and I am grateful to them, especially to Malia and Yusuf. I don't have words to express my gratitude to you both.

Malia, thank you for tolerating me and assisting me every time with my energy bill discussions. Thank you for your patience and professionalism in handling the issues I've raised.

Yusuf, thank you for helping me day-to-day with doubts, specifically in the renewal process and negotiation. Thank you for calming me down and making it possible for me to continue living in my place. Also, thank you for the gym improvements and introduction of physical activities with partner companies; it makes a big difference.

Despite these challenges, the supportive resident team, modern apartment structure, pet-friendly environment, and the community I've built relationships with are reasons why I continue to reside here (2y and counting). Again, a special thanks to Malia and Yusuf for their exceptional support and professionalism, which have made my experience here more manageable and enjoyable. Their efforts and the positive aspects of this community outweigh the negatives, making it a place I still choose to call home.

Highly recommend Quintain living if looking to move to London as it can be difficult to find something. Shout out to Jonathan from Canada gardens who really helped introduce us to our building and Wembley park and it’s around neighbourhoods.

The quinten team truly makes you feel welcome and are always quick to support.

Jonathan is my favorite

Great service and very professional

I have lived in this development since it opened. It's a great place to live, with lovely flats, stunning views, great broadband and brilliant shared spaces. These include inside and outside areas, a clubhouse, barbecue spaces, work from home sheds, and a study room that you can book. Underground parking is also available if you need it. The residents team who look after the development always go the extra mile to help. The location is fantastic - only a short walk from Wembley Park tube station, with plenty of shops and restaurants close by. If you're driving it's also in a great location to get out of London quickly as you're close to the M1 and A40. I was also pleasantly surprised how you don't hear much noise from the stadium on event days.

Yusuf has been great in helping all our issues sorted - he is a friendly face that we like to see everyday!

Love living here. Well looked after. Scott, Yuseff and his team look after us well. Nice community.

A great place to live, great team with nice people
I appreciate all the help that Scott Berry has provided me throughout the time
Thank you

MOLD! The dismissive behaviour of some of the staff at Quintain has been shocking!

I was diagnosed by with Mold illness back in December 2023 and was told by my doctor I must be living in Mold. I found Mold spores in my kitchen and reported it. This was ignored for nearly 2 weeks.

I have was taking a lot of medicine and going for treatments to help my body detox the Mold. This was reported to Quintain.

Only when I became very sick and I confronted the main manager who is the Canada Garden manager. Only then something was done about it...Hardly.

Somebody came by to checked my apartment and done a damp test ( This is not how you test for Mold )

Quintain offered to do some Ozone treatment and cover the pain where the Mold was.

I was unhappy with the checks and delayed any works they offered because I was told by my doctor to get a ERMI test done ( This tests the environment for Mold. The results came back the high level it can come back )

I sent the report to the management team, with an urgent request to move. As this was effecting my health. Again, I heard nothing back.

I am still now waiting on a reply regarding the ERMI test. I have had nothing.

This was around December and was told I would need to pay a fee to leave ( Contract states home is unliveable they will find a new how or allow you to leave if not ) Even though a clause in the contract states the opposite.

During the whole of December I decided not to live in the apartment and came back in January. I slowly got sick again.

Could it get worse?

On the 8th floor some black Mold has been discovered by a neighbour. This was because of a leak in another apartment. I reported this once again to a particular manager and its has taken 2 weeks before having a team come out to take away the majority of the corridor wall and clean the area.

After speaking to the team doing the work, they mentioned how they are NOT remediation specialists, or know anything about Mold. Which means they have no idea how to safely remove Mold or dispose of Mold to ensure the safety of the residence in the building and on the 8th floor.

I entered one of the lift and the smell of Mold hit me like a tonne of bricks! When I mentioned this to the manager, a comment of " I couldn't smell it in the lifts earlier however "

Again, the dismissive behaviour is noted by many residents and is becoming very frustrating.

And this dismissive behaviour from this manager towards myself has been noticed by other team members of Quintain residence team and they urged me to write this review.

The ventilation is extremely poor in this building.
And I know of people who have had Mold on the 7th, 8th & 9th floor. The Hvac system is just not good enough.

Everyone who lives here has the exact same problem. The apartments are very dusty as a result.

Considering the amount of residents they have, the management and maintenance team have an unwillingness to help and ignorance around the matter is crazy.

This is a real shame because we have lived with Quintain a number of years, I write this review with the view that I hope they start taking matters like this more professionally because up until these experience I honestly loved living here.

Great recent experience with the maintenance team. Punctual, fast, and helpful. The member of the team even proceeded to fix an additional issue that we hadn't logged on the system. Perfect. Thank you

Last October 2023 when we decided to move in Canada Gardens, so far our stay is good. We would like to thank and commend the Peter (Polish guy) who helped our move smoothly and all our needs on the moving day was met. Everytime we see him in the reception even outside the building, he always gave us smiles and greet us. We forgot to thank him during our moving day but we will never forget how accomodating and friendly he is.

Canada gardens facilities are great, bar the gym which is arguably the most important for a lot of people! This is such a shame as the rest of the facilities do help CG stand out from the other developments at Quintain Living. The gym here is a small space with not nearly enough of the essential equipment required. There is only one squat rack, no other weighted bars (only 20kg from the squat rack but it isn’t very inclusive as I can’t use that heavy a weight for some excercises!) ideally they could add freestanding bars of lower weights, 5kg, 10kg, 15kg etc. , kettle bells, a boxing bag, lat pull down machine and a leg press. Hopefully they plan to allocate some funds to improving the range of gym equipment available!!

I spent 2 years living at Quintain and although I had a similar experience to most residents (sometimes good, sometimes bad), I never felt the need to write a review, let alone a 1-star one.

We moved out of Quintain on September 30th. As of today January 10th, not only have we not received our deposit back but we have not heard back from a single person at Quaintain. I have sent countless emails, went to see them personally, and contacted more than 5 different individuals in the span of these 102 days. I have shown patience and understanding, but it's another thing to be asked to wait for your issue to be resolved, and a whole other thing to be completely ignored.

PLEASE DO NOT MOVE HERE. Once you move away (and you eventually will trust me) and are no longer a paying customer, the little ounce of respect they had for you will cease to exist.

I have seen other people struggle to get their deposit back with Quintain, but ONE HUNDRED AND TWO DAYS LATER is utterly unacceptable. We have got in touch with solicitors and are currently looking into legal action, as well as making a formal complaint through Brent council, as this seems to be the only thing Quintain respond to.

I experience of numerous landlords around the country, and Quintain is by far the least responsive, least helpful, least respectful and humane landlord I have ever had, hiding behind the pretty and modern exterior of their buildings.

The flats and buildings are amazing. And the company is doing great work in managing these buildings and providing all the amenities that the residents might need.

A few recommendations even though there is almost everything that you could ask for but I would still definitely love for my building to have a gaming room with Pool, Foosball, Table tennis, PS etc. Would help with socialising and killing time. Also it would be good to have more lights/bulbs in the flats as during the winters it gets pretty dark and gloomy very easily.

Would like to mention Adrian Black in my review as he has been absolutely amazing right from the viewing till the signing of the lease. He made the process really smooth for me and would definitely recommend anyone booking through Quintain to go through him and I'm sure they won't be disappointed.

Don't believe the marketing hype that Quintian Living spend vast sums on their campaign about 'Love where you live'. Having lived here for 2.5 years the reality is very different and almost every resident I speak to is of the same opinion which is that QL don't care about their residents, employ agency staff on concierge who are poorly trained to provide support for the simplest of resident services to, they don't address complaints, the accounts department hasnt got a clue and making errors on a regular basis and then send threatening emails to residents about their own errors for not collecting rent via direct debit. The Resident manager at Canada Gardens could not be more aloof if he tried and doesn't follow up on things he promises too. As an one of many example I could detail, I recently reported a serious security issue several days ago about a faulty door that means any stranger can trespass and access the entire Canada Gardens complex (and often do) and still nothing has been done about it by QL and I have had to put my own safety at risk with confrontations with stopping trespassers from entering the buildings and therefore protecting the safety of all other residents and children who live here. I should habe to do this and if QL responded to serious maintenance issues i wouldn't have to.
In summary, Quintian have a focus on cutting corners, understaffing, lack of investment in the necessary property management systems and procedures and seem purely focussed on profit and greed. In recent weeks, I've been locked out of my apartment in the freezing cold for over a hour a time due to failing apartment door entry sytems into my apartment that was reported several weeks earlier until it finally failed completely. Staff are not trained to deal with issues and those that are seem to struggle to get senior management support to get the resources to enable them to deliver a level of service that residents should expect especially when paying such over-priced rent for a zone 4 managed apartment living. You can even expect your deliveries and parcels to regularly go astray as QL manage this so badly too. "Love where you live" could not be further from reality for most residents. I could not recommend Quintain Living at all. Upon viewing the buildings, no doubt they are fantastic and very appealing to live in, but the hassle, lack of resident customer care when actually living there is unbelievably bad. I would encourage anyone considering to move in to a Quintain Living apartment to seriously consider your decision very carefully as all is not how they market it. They are very good at marketing! Perosnally, I know I could manage the Canada Gardens building far more effectively and drive up residents satisfaction working part time than the current residents team do. It seems the lack of care comes from the top management and this is reflected all the way down. So much potential to live in a great place wasted due to poor management.

We just moved in two weeks ago and we have noticed that some of the furniture is broken or very dirty and we cannot use it. We then reported this verbally to the reception and on their advice we reported it as a problem and sent it to the resident team. Also, as mentioned in our contract, we don't get an inventory list. So we still don't know what furniture should or should not be in our flat. I have emailed them several times and even spoken to the office, and they always say that the resident team will help you and that they will contact the maintenance team. Still, nothing has happened. They never follow the contract.

Yusuf from the residents team was extremely helpful and professional throughout my tenancy, he was able to help me with an issue I was having and made my experience so pleasant