Quintain Living - Canada Gardens Reviews 

Yusuf has been very attentive to us every day, making us feel at home from the first day of our stay. Scott's management has also been impressive. Anyway, thank you for everything you've done.

The reception is great especially Yusuf and Piotr. Both always help me when ı need to learn or help.
My window was not working properly, o waited for the maintenance team too long, but Yusuf came in and solved it even if it is not his responsibility.

Been living here for 6 months now and it’s absolutely amazing. Comfortable and stylish living putting you first. Jonathon always there to help and making day to day life easy.

Night recommended !

Dear Yosuf and Scott,

I wanted to take a moment to express my sincere gratitude for the exceptional service you both provide as resident support professionals. Your unwavering commitment to excellence has not gone unnoticed, and it truly enhances the overall experience.

Yosuf, your attention to detail and prompt assistance have made navigating our stay seamless. Your dedication to ensuring every request is met with a smile has not only impressed but also made a significant impact on our enjoyment.

Scott, your friendly demeanor and professionalism have created a welcoming atmosphere that sets a positive tone. Your ability to handle various tasks with grace and efficiency reflects your true dedication to your role.

Together, you both form an incredible team that goes above and beyond, making our interactions memorable and our experience truly special. Your warmth, kindness, and genuine care for residents do not go unnoticed.

In a world where exceptional service is a rarity, you stand out as shining examples of what it means to be outstanding resident support professionals. Thank you for your hard work, dedication, and for making our time here memorable. Your efforts are truly appreciated.

Warm regards,
Mohammad Adil Khan

When we first moved here we experienced some big issues which was unpleasant I.e the standard of cleaning however after speaking to a number of people we came across Yusuf who we realised specifically looks after the Lismer building. After we had a huge list of things we weren’t initially happy with Yusuf turned this around for us in such a short space of time. Since then our experience has been 10/10. whenever we have needed he’s honestly always been here to support us and supports people to the best of his abilities HONESTLY THE BEST MANAGER AROUND!!

Thank you for making living in Canada gardens a pleasure 😊

A big shout out to Scott for having such a dedicated member to the team!!

Fantastic experience staying. The location is excellent. Well maintained and beautifully decorated. Would definitely recommend the place.
The staff is highly supportive. Had a lovely experience dealing with Yusuf who has been extremely cordial.
Overall a definite 5 star

Yusuf has been wonderful helping me and my flatmate get settled in! He made what is usually a very stressful time, practically seamless! He is always very friendly and approachable!

Have been living here for two years and just renewed for a third due to the excellent facilities and service from the resident team, in particular Yusuf and Scott.

Great Co-working spaces. Big shout out to Yusuf who is a great building manager. Always helpful, even out of working hours. Credit to Scott’s Residential team!

Safe area, 24/7 reception availability in case of any urgency, full support of residents team - thanks to Yusuf who is always keen to help and do their best to assist.

Living in the Quintain development has been a very positive experience. The main thing to point out is the assistance by the team. Someone that has been very helpful is Yusuf who is member of the residents in the development. He has always communicated promptly and provided assistance in all matters from moving and maintenance to general building queries e.g. renting spaces within the development. I recommend this company and commend their staff.

Living in Canada Gardens has been so fantastic; besides its amenities and social space what really sets it aside is the amazing residents team!

And Yusuf Khalifa really embodies the spirit of that team; always helpful, always ready with great conversation, and always gives his 100% to assist with any request, big or small, even if I catch him at the end of his shift!

Thank you for all your help!

Living at Cananda Gardens for the past two years has been a wonderful experience. The residential building has always been great, and I want to give special appreciation to Yusaf for his remarkable attention to detail in addressing any issue. It's because of individuals like him that Cananda Gardens feels like a true home.

We just moved to Canada Gardens today, fresh new flat. Jonathan helped us with everything, sorted all the paperwork and accesses very efficiently. Supper happy with the way he treated us and offered help!

This place is just a facade, yet the buildings look nice, and the furniture is of high quality from reputable brands, but it's all a big show to hide what really goes on behind the scenes. Operationally, this company has absolutely no idea what they're doing, and it's no wonder why they're haemorrhaging money, and making a significant portion of it's workforce redundant. The response? Simply increase the rent charges for residents without looking at how they can save costs internally first. Or more recently a desperate attempt to sell several of their buildings to another company.

With QL, you get access to an app to raise issues with your building or apartment - to put it bluntly, its terrible; and when I offered suggestions on how to improve it and make a better experience, the resident manager failed to pass on my feedback to upper management. The issue handling itself, abysmal. Many of my previous issues have been closed without reason or resolution; and when you raise an issue, you will never get an acknowledgement that they've received it and have passed it onto the relevant team, so you're essentially completely in the dark. I've had a relatively minor issue with my apartment and raised an issue in the app, it's been exactly 2 months today and I haven't heard a single thing from Quintain Living - I get it's a low priority issue, but come on, at least give me a working timeline or tell me it's been passed to someone.

The intercom pretty much never works, I raised this several times before and I get 'assured' it's been fixed, but it isn't or at least not permanently. This has resulted in abuse from delivery drivers as they think I'm ignoring their calls, obviously this part isn't directly QL's fault, but if I had a permanently working intercom system then these incidents wouldn't need to occur. There's a faulty fire alarm in the car park under the Robinson building, right next to CG, this has been at fault for well over a year now, and despite the fire brigade coming out multiple times, QL seem to not do anything about it. Their response typically is that it's under Wembley Park control and that the car park floor affected has been closed. Wembley Park is owned by Quintain so it's unfortunate to get such a weak response. Not only is the fire alarm incredibly annoying when it goes off (at all hours of the day might I add), but noone seems to react to it, we've become accustomed to it, so in the event of a real fire I'm not convinced any resident here would be safe. I have a humbling view of Grenfell Tower from my balcony, and it is a daily reminder that where I live may end up in the same unfortunate fate due to a lack of accountability from Quintain Living.

The utilities are a joke, the quarterly reconciliation is usually late and clear, someone in the accounts department cannot do maths, because it's often wrong. But you know, it's so difficult to get hold of the accounts team that I don't both raising it. And I think is the expectation that management have, that if they can make access and the processes so cumbersome for a resident, that we'll eventually give up and they'll get away with it. Because QL is a company, the UK cap on utility charges don't apply, and as such our bills are typically higher than if we obtained energy directly from a B2C provider. We don't have the option to use our own energy or internet providers, because it's a monopoly that Quintain have built to make more money, it's their way or no way. Speaking of broadband here, it often goes down, for several hours at a time with little to no communication from QL or the provider Glide. It's impossible to work from home in those situations as the mobile networks get crowded from all of the other residents now trying to hotspot themselves as well. They claim that the internet is a complimentary extra, so if it fails they can't be held accountable, this is a fun one because my tenancy agreement outlines that the rent covers the charge for internet, and thus the lack of internet at times is a clear breach of contract, but no one in management wants to talk to me about that.

There is no community, we're just revenue units to this business, and that approach is ultimately going to lead to the demise of the organisation. The staff are visibly unhappy and unable to cope with the workloads, this is a classic example of a business that scaled too quickly and put in place managers who are simply unfit for the role they hold.

I rarely see our resident manager, usually just at the events, when most recently they brought their mate who asked me if i had any 'gear' on me. When I have raised my feedback to them, it's never been passed to upper management. They're currently ignoring my emails and actively avoided me in the lobby last week. I have 0 faith in their ability to perform their role.

Upper management please reach out

I cannot, in good conscience, recommend anyone to rent in this building. Since we moved in over three months ago, we had multiple issues and attempted to communicate them to the management, but unfortunately, they seem to have fallen on deaf ears.

1. Broken extractor fun: One of the problems we faced is a malfunctioning extractor fan in the bathroom. Despite our attempts to report this issue, it has been brushed off by the residence team. Their response, suggesting that the fan is "probably just too silent," is concerning. I believe this issue should be taken seriously to prevent potential mold damage and the fact that shower steam triggers the fire alarm raises a valid safety concern.

2. The wired internet in our flat has not been functional since day one. While we reported the issue to the building management and the internet provider (Glide), the subsequent communication with them has been unfruitful. This ongoing lack of connectivity has significantly impacted our ability to work effectively from home. Moreover, we don’t have a choice to change the internet provider chosen by building management. The provided wireless connection is very unreliable.

3. Another critical concern we've encountered is the persistent malfunction of the intercom system within our flat. This issue not only disrupts our convenience but also poses a potential safety hazard.

4. Disregarded Referral Program: Adding to our disappointment, we were initially drawn to this building by a referral from our friends. However, the management has failed to follow through on their commitment.

The best! So kind and friendly

Horrible service. Not one good reason to stay here, utilities are a complete ripoff. They charge randomly on everything on utilities and it takes days and days to get it fixed. No one is bothered to help. Resident teams are not at all helpful.

Well, where should I start? I moved out more than 3 weeks ago and I still haven’t received my deposit back. We have called and emailed multiple times without getting a response. We payed the *very expensive* end of tenancy cleaning with their preferred vendor to make sure that we were aligned with Quintain’s preferences because we have heard tons of bad things in the neighbours’ chat about Quintain deducting crazy amounts from the deposit. So of course, we wanted to prevent that from happening to us.

While we were leaving there almost everything was fine, except for the fact that they randomly charged two direct debits with no rationale whatsoever, even when we paid 6 months in advance and after that, another 6 months in advance. When we enquired about this, no one knew why that charge was made and after waiting and waiting for a response we got the money reimbursed, but this time it has been worse and we haven’t received any response. Where is our deposit and why haven’t you taken actions after almost A MONTH of moving out? Such a big company that cares so little about their tenants.

My niece have been renting an apartment in Canada gardens for the past two years. One of the middle wooden planks of her bed broke last year September something that could have been easily fixed ! One of the maintenance team came and took off another bit of the bed saying they need to see the size of the polls so they order a new one to replace the broken one! 10 months later my niece is still waiting the bed has gotten worse considering 2 middle planks have been taken off and she has been sleeping on the couch for 2 months ! I’ve been calling the residents team in Canada gardens who have been trying to do the best they can considering al they can do is reach out to the maintenance team. One of the receptionist at Canada gardens decided she wanted to hang up the phone on me while I was making my complaint and she was extremely rude and thought she had the right to hang up on me because I’m asking her in a update regarding the issue! I need someone to fix this issue with my niece and her bed and I want the young lady’s name who was extremely rude to me and hang up the phone. Like I said why are we paying rent for my niece to be sleeping in the couch for the past 2 months !!!!