We have been living in a Quintain property for almost five years and recently moved to another flat. Throughout the process, the entire Residents Team was very supportive, Patricia, Salma, Sam. Al... See more
Company replied
Location
Switch location2 Engineers Way, HA9 0JS Wembley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Last October 2023 when we decided to move in Canada Gardens, so far our stay is good. We would like to thank and commend the Peter (Polish guy) who helped our move smoothly and all our needs on the mo... See more
Company replied
Highly recommend Quintain living if looking to move to London as it can be difficult to find something. Shout out to Jonathan from Canada gardens who really helped introduce us to our building an... See more
Company replied
Living at Quintain for almost a year now has truly been a breath of fresh air for me. As someone who values their space and mental well-being, Quintain Living has been thoughtfully designed to make me... See more
Company replied
Company details
Written by the company
Studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.
Contact info
2 Engineers Way, HA9 0JS, Wembley, United Kingdom
4.1
Great
128 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My niece have been renting an apartment…
My niece have been renting an apartment in Canada gardens for the past two years. One of the middle wooden planks of her bed broke last year September something that could have been easily fixed ! One of the maintenance team came and took off another bit of the bed saying they need to see the size of the polls so they order a new one to replace the broken one! 10 months later my niece is still waiting the bed has gotten worse considering 2 middle planks have been taken off and she has been sleeping on the couch for 2 months ! I’ve been calling the residents team in Canada gardens who have been trying to do the best they can considering al they can do is reach out to the maintenance team. One of the receptionist at Canada gardens decided she wanted to hang up the phone on me while I was making my complaint and she was extremely rude and thought she had the right to hang up on me because I’m asking her in a update regarding the issue! I need someone to fix this issue with my niece and her bed and I want the young lady’s name who was extremely rude to me and hang up the phone. Like I said why are we paying rent for my niece to be sleeping in the couch for the past 2 months !!!!
July 17, 2023
Unprompted review
Reply from Quintain Living - Canada Gardens
Hello Gibson,
Thank you for your review and sorry to hear of your concerns. I have found your current case and discussed this internally. They will be in contact with you to discuss the replacement this week at your earliest convenience.
I would like to send my apologies, on this occasion the completion time for a resolution has fallen very short of our own expectations. I will be in touch personally this week to liaise with you and ensure all is arranged as it should be. I would also like to discuss the issue you had on the phone with a member of the team so this can be addressed, I am certain this would have been a misunderstanding.
Kind Regards
Scott - Resident Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.