I'm a big fan of Quinteassential, especially their Tales of the Orient tea which I have every single evening to wind down. Recently I ordered some tea and got an email saying that their online store w... See more
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Review summary
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Reviews shaping this summary
I love the fresh flavours of your teas. Absolutely love the personal touch of a handwritten postcard too and the sample tea you sent me was delicious and I’ll definitely be ordering more. The Earl Gre... See more
I had the earl grey tea at a cafe and really enjoyed it so decided to purchase. I also added cleanse. They are expensive but good quality. Ordering was easy and delivery quick.
I was delivered a beautiful imperial earl grey tea, which smells and tastes divine. I also received a hand written postcard and a free sample teabag. I had a slight issue with the QR code, and someon... See more
Company details
Written by the company
We design artisan teas of uncompromising quality, inspired by travel, culture and art. Shop for our loose leaf tea or sustainable pyramid teabags and enjoy award-winning unique teas and botanicals. Blended with your wellbeing in mind, our selection of teas are healthy and delicious to drink. Be guided by the QR code and text on our packaging to select the best tea to suit your mood.
Contact info
Red Hill House, 41 Hope Street, CH4 8BU, Chester, United Kingdom
- 01244 662530
- info@quinteassential.co.uk
- quinteassential.co.uk
Best earl gey
As always quick delivery, personal message and free sample, can't have any other early grey as we are spoilt with quintessential it is simply beautiful
July 1, 2025
I purchased the garden of Eden and the…
I purchased the garden of Eden and the earle grey teas. Beautiful tea and a lovely personal touch.
July 6, 2025
Ordering to delivery all good
Ordering online was simple and straightforward.
Choice of teas and descriptions good.
Delivered in good time and packaged well.
July 2, 2025
Love this tea
June 29, 2025
Delicious and a full sensory experience
I love the fresh flavours of your teas. Absolutely love the personal touch of a handwritten postcard too and the sample tea you sent me was delicious and I’ll definitely be ordering more. The Earl Grey is my favourite but the mint tea took me straight back to my holiday in Marakesh. Much smoother taste than the regular minty tea I buy. Loved it. Thank you for turning my regular cuppa into something which feels decadent and a little moment of escape.
June 7, 2025
A beautiful tea experience
I was delivered a beautiful imperial earl grey tea, which smells and tastes divine. I also received a hand written postcard and a free sample teabag. I had a slight issue with the QR code, and someone phoned me to help. Fantastic customer service and a high quality product. I can't recommend Quinteassential enough.
May 27, 2025
Love Tales of the Orient!
I'm a big fan of Quinteassential, especially their Tales of the Orient tea which I have every single evening to wind down. Recently I ordered some tea and got an email saying that their online store was closed for a week, and once I received my parcel they'd included a box of another tea for me to try. I also love the hand written cards. Great customer service and I will be returning!
June 2, 2025
Unprompted review
Reply from Quinteassential Fine Teas
Thank you for your patience and understanding regarding the delay with your parcel, while our team are enjoying a well-earned break.
We truly appreciate your patience and as a token of our gratitude we’ve included a small present with your order. We hope it brings a smile to your day!
If you have any further questions or concerns, please don’t hesitate to get in touch. We’re here to help.
Kind regards
Sue and team Q
The Cleanse tea is wonderful but…
The Cleanse tea is wonderful but ordered two weeks ago and still waiting. Even though have revived numerous emails thanking for the order, order is despatched and now this review request. Please - where is my Cleanse Tea???
April 24, 2025
Reply from Quinteassential Fine Teas
Thank you so much for your kind words about our wonderful Cleanse tea blend!
We are very disappointed to hear that your order placed on 24 April and dispatched on the 25th has not arrived. According to the tracking number, it seems to have been wrongly directed by the Royal Mail.
We can't have you without your favourite brew, so the team will place a replacement in the post for you immediately; if in the meantime the original one is delivered please enjoy it with our compliments.
Wishing you a wonderful day ahead!
Love the mint T….
Love the mint T….
Always have the mint T when visiting Levens Hall cafe ☕️.👍
April 15, 2025
Tales of the Orient
I have tried many teas from Quinteassential. I ordered Tales of the Orient this time. I scanned the QR code on the box and the music transported me to an amazing place. I felt like I was on an adventure watching the video and listening to the music made me very calm. What a luxury experience. The tea tastes amazing. Service and delivery time were very quick.
January 19, 2025
Absolutely delicious tea
Absolutely delicious tea. Earl grey is my favourite which I normally drink with milk but this one is just better without. You can definitely taste a good quality tea. Amazing smell, Lovely packaging too.
Fast delivery and the price is amazing, actually I shouldn’t say this but I expected it to be more expensive. I would definitely recommend to all tea lovers.
January 28, 2025
Excellent communication, delicious tea...
Excellent communication and my order was delivered exactly when promised. Delightful tee too!
January 14, 2025
Reply from Quinteassential Fine Teas
Thank you so much for your kind words. We feel very proud to provide as good a service as our delicious blends.
Happy sipping!
Bernadine and team Q
Product not delivered
I’m sorry to write a negative review but I ordered some delicious Earl Grey tea (this product is super - yummy) and despite being charged and being told it’s arrived it hasn’t. I reached out to the company but the upshot was that it has been delivered as far as they can see (which it hasn’t) and I need to contact Royal Mail myself. No replacement - really, really disappointed :(
January 7, 2025
Reply from Quinteassential Fine Teas
Thank you for your feedback, and we’re really sorry to hear about the trouble you’ve had with your order. We completely understand how frustrating this situation must be, especially when you were looking forward to enjoying our delicious Earl Grey tea!
We use Royal Mail tracked delivery service, to provide delivery information and peace of mind to our customers. As part of this service, the item is shown as delivered, along with a geolocation stamp of your address to confirm the delivery location.
We appreciate that the article cannot be found, it’s possible that the issue may have occurred during the final stage of delivery; hence why we recommended reaching out to your local postman, as they may be able to provide more details and help resolve the matter quickly.
Unfortunately, as the tracking indicates that the item has been delivered, we aren’t able to take this matter up with Royal Mail.
In saying this, we pride ourselves in providing superior service, matching our wonderful products, and as a gesture of goodwill we have dispatched a replacement for you to enjoy.
Kind regards
Bernadine and team Q
Green Flaming Tea
My order was dealt with and delivered very quickly. Thank you so much. I have bought this tea before as a gift and it was loved so much it was requested as a Christmas gift this year
November 29, 2024
Reply from Quinteassential Fine Teas
It’s so maxing to hear that we made someone’s Christmas, thank you so much for your heartfelt comments.
Bernadine and team Q
Great service
Quick delivery and great tea
Also great to receive a hand written note with my order
Many th take
December 6, 2024
Reply from Quinteassential Fine Teas
Thank you for your kind words! We feel very proud to be able to provide a service equally as great as our delicious tea. Enjoy!
Sue and team Q
Reply from Quinteassential Fine Teas
Thank you so much for your kind words. We are so glad that you enjoyed our great quality product and it arrived in a timely fashion for a wonderful cuppa.
Bernadine & the team at Quinteassential
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