Quinteassential Fine Teas Reviews 194

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the fresh and amazing flavors of the teas. Many appreciate the smooth taste and the overall quality, often describing the teas as divine, top-class, and the best they've ever had. People also enjoy the personal touches, such as handwritten postcards and free samples. However, some customers have experienced issues with the subscription service, noting difficulties in managing or canceling their subscriptions.

What people talk about most

Product

Consumers express high satisfaction with the product quality, particularly praising the unique and amazing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent taste and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a big fan of Quinteassential, especially their Tales of the Orient tea which I have every single evening to wind down. Recently I ordered some tea and got an email saying that their online store w... See more

Rated 5 out of 5 stars

I love the fresh flavours of your teas. Absolutely love the personal touch of a handwritten postcard too and the sample tea you sent me was delicious and I’ll definitely be ordering more. The Earl Gre... See more

Rated 5 out of 5 stars

I had the earl grey tea at a cafe and really enjoyed it so decided to purchase. I also added cleanse. They are expensive but good quality. Ordering was easy and delivery quick.

Rated 5 out of 5 stars

I was delivered a beautiful imperial earl grey tea, which smells and tastes divine. I also received a hand written postcard and a free sample teabag. I had a slight issue with the QR code, and someon... See more


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Market Place

Written by the company

We design artisan teas of uncompromising quality, inspired by travel, culture and art. Shop for our loose leaf tea or sustainable pyramid teabags and enjoy award-winning unique teas and botanicals. Blended with your wellbeing in mind, our selection of teas are healthy and delicious to drink. Be guided by the QR code and text on our packaging to select the best tea to suit your mood.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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Rated 5 out of 5 stars

Excellent Earl Grey loose tea and bags

Great process for easy ordering and now receiving monthly. Had the Earl Grey at Levens Hall near Kendal and said it was the best we'd ever had, then visited again which reminded us to find the supplier and place an order. Clearly high quality tea with equally high quality service.

September 30, 2024
Rated 5 out of 5 stars

High quality earl grey

Efficient ordering and delivery. Quality of the tea far surpasses many others as the earl grey oolong tea has a gorgeous flavour. The only issue is wanting only one cup when the tea bags make two, but have the loose tea option too.

July 26, 2024
Rated 5 out of 5 stars

The teas are wonderful and the shopping…

The teas are wonderful and the shopping experience is top notch. The brand wants to build a relationship with you and it shows. Like receiving a gift in the mail.

August 2, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for leaving us such a wonderful review to read, it warms us up just like drinking a cup of tea! We're so pleased you had a great shopping experience, equally as wonderful as our delicious teas.
Happy sipping,
Bernadine & team

Rated 5 out of 5 stars

Excellent service

Excellent service, Christos was so obliging and helpful, looking forward to trying out my new tea selection!!

July 24, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for the wonderful message. It was my absolute pleasure to help. Enjoy the delicious blends!
Christos and the Q family

Rated 5 out of 5 stars

Very easy to use website

Very easy to use website. Good range of tea, swiftly delivered.

July 23, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for your kind feedback; such beautiful messages are real affirmation of our purpose and drive us on. Wishing you and a fabulous 'Me Moment' with a cuppa of Quinteassential tea or botanical! Team Q

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery. The teas are exceptional.

July 13, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your wonderful feedback, we are so chuffed you enjoyed our fabulous blends. It's very nice to hear that our efforts to provide excellent service to our lovely customers.
Than you again for your kind words!
Team Q

Rated 5 out of 5 stars

Top class tea and customer service

Along with receiving a superb tea, free samples of other teas were also included (they were exactly the ones I would have requested). All this with a handwritten note - TOP CLASS customer service along with an amazing product.

June 21, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your lovely message, We truly believe in providing superior products and service and giving our customers every opportunity to explore new flavours; so t's really heartwarming to hear that our efforts make a difference for our wonderful consumers.

Happy sipping!
Team Q

Rated 5 out of 5 stars

Great tea

Great tea - quick delivery

May 3, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your kind words! We make every effort for our service to be as good as our wonderful blends.
Have a great day ahead!
Team Q

Rated 5 out of 5 stars

Outstanding Cup of Tea

The Imperial Earl Grey tea is delicious - my husband declared it the best he’d ever had when trying it at a hotel recently. It’s beautifully packaged - eco-friendly too. Customer service friendly and they were quick to contact me when there was a small problem with the order.

April 24, 2024
Rated 5 out of 5 stars

These teas are super quality and…

These teas are super quality and delicious. By far the best available!

April 5, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for such a wonderful message, it has made our Friday even brighter!
We put a lot of love in our blends; from the purposeful design, to the careful curation of premium ingredients and even the sounds we design on our QR code to put you in the mood.
Such beautiful messages are real affirmation of our purpose and drive us on.
Wishing you and a fabulous 'Me Moment' with a cuppa of Quinteassential tea or botanical!

Team Q

Rated 5 out of 5 stars

Lovely tasting

Lovely tasting, quality tea

March 2, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We really aspire our service to be as good as our wonderful blends, thank you so much for your kind words! Team Q

Rated 5 out of 5 stars

A lovely tea and we're both…

A lovely tea and we're both appreciative of the recyclability of packaging.

February 5, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Sustainability is really high on our agenda, thank you acknowledging our efforts to provide amazing blends with reduced impact to our planet.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

The best teas I've tasted from a fantastic company.

The subtlety and breadth of flavour in the Quinteasential teas is amazing.

The Earl Grey lacks the bitterness of many mass produced varieties and is delicious either enjoyed black or with lemon.

I have never enjoyed rooibos (even fresh in South Africa) or fruit teas but the Jewel of Africa blend (rooibos with fruit aromatics) is now one of my favourites.

Quinteassential are a joy to deal with and the complimentary additional bags are a great way to try even more of their amazing blends without committing to a full box.

February 15, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

What a wonderful review to read, it so makes our day to know our customers so enjoy our wonderful blends!
Thank you for sharing your experience with us, we are especially glad our complimentary teabags have given you the opportunity to explore new blends.
Happy Sipping!
Bernadine & team

Rated 5 out of 5 stars

Every time I've ordered from…

Every time I've ordered from Quinteassential, the order was delivered fast, and the teas were exceptional. I first tried them at The Midland Hotel, where they serve a wide selection and since then I knew I had to have them in my own home.
Each tea is so aromatic and well balanced, quality is superior.

January 31, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for being such an amazing advocate of our delicious blends. We truly believe in providing superior products and service, so it's really heartwarming to hear that our efforts make a difference for our wonderful consumers.

Happy sipping!
Team Q

Rated 5 out of 5 stars

Gorgeous flavours

Gorgeous flavours, great customer service. Who can ask for more?

February 7, 2024
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We really aspire our service to be as good as our wonderful blends, thank you so much for your kind words!
Team Q

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