Quinteassential Fine Teas Reviews 194

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the fresh and amazing flavors of the teas. Many appreciate the smooth taste and the overall quality, often describing the teas as divine, top-class, and the best they've ever had. People also enjoy the personal touches, such as handwritten postcards and free samples. However, some customers have experienced issues with the subscription service, noting difficulties in managing or canceling their subscriptions.

What people talk about most

Product

Consumers express high satisfaction with the product quality, particularly praising the unique and amazing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent taste and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a big fan of Quinteassential, especially their Tales of the Orient tea which I have every single evening to wind down. Recently I ordered some tea and got an email saying that their online store w... See more

Rated 5 out of 5 stars

I love the fresh flavours of your teas. Absolutely love the personal touch of a handwritten postcard too and the sample tea you sent me was delicious and I’ll definitely be ordering more. The Earl Gre... See more

Rated 5 out of 5 stars

I had the earl grey tea at a cafe and really enjoyed it so decided to purchase. I also added cleanse. They are expensive but good quality. Ordering was easy and delivery quick.

Rated 5 out of 5 stars

I was delivered a beautiful imperial earl grey tea, which smells and tastes divine. I also received a hand written postcard and a free sample teabag. I had a slight issue with the QR code, and someon... See more


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Market Place

Written by the company

We design artisan teas of uncompromising quality, inspired by travel, culture and art. Shop for our loose leaf tea or sustainable pyramid teabags and enjoy award-winning unique teas and botanicals. Blended with your wellbeing in mind, our selection of teas are healthy and delicious to drink. Be guided by the QR code and text on our packaging to select the best tea to suit your mood.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

CLEANSE TEA -gorgeous

Such a lovely, thoughtful tea. I first discovered it at a Spa I went to, and searched for Quinteassential online after having taken a photo of the box!
It's a refreshing, sweet, warm experience and you can taste the cardamom. I love the tea because it's miles apart from tea bags and those watery offerings you often get.
This tea is vibrant, bold and strong yet warm, comforting and sweet.
Delivery was prompt & well wrapped with a lovely hand written note 🩷

January 21, 2024
Rated 4 out of 5 stars

It’s unique

It’s unique! I’m a coffee drinker by heart but I sampled one of their teas at a spa. Amazing.. so much so, took a picture and ordered some online. The only reason I didn’t give it 5* is the price… sadly too expensive as a daily drink but will save the box for ‘special moments’.

January 19, 2024
Rated 5 out of 5 stars

Gorgeous packaging and products

Gorgeous packaging and products. Shipping was fast and it arrived with a lovely handwritten note along with two complementary teabags to try. Will definitely be repurchasing.

December 31, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for your heartwarming message. We do our utmost to provide a pleasurable experience and it fills us with joy to hear that these efforts are appreciated by our lovely customers like you.

Team Q

Rated 5 out of 5 stars

Amazing teas

Amazing teas! The imperial Earl Grey is unique with really interesting tasting notes! Delivery was also prompt!

December 3, 2023
Rated 5 out of 5 stars

Prompt service, lovely tea!

My tea arrived promptly and well packaged,
it is a Christmas gift so I was very pleased that the boxes were undamaged.
I drank this tea in a cafe and was so pleased to be able to buy some. It is my perfect Earl Grey, it does not become bitter with the second cup. The blue petals are so pretty.

November 26, 2023
Rated 5 out of 5 stars

Excellent Service

Good choice, easy to order. Arrived nicely packed with a hand written card. Very pleased with whole service. Bought as a Christmas present and about to buy some more

November 5, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your lovely comments, we are so happy of the positive experience you had and that our wonderful products will make someone's Christmas.

Team Q

Rated 5 out of 5 stars

Replacement

When my order was returned due to a technical issue by Royal Mail, Quinteassential contacted me and sent a new order out immediately. Along with 3 different teas for me to try. All were just as delicious!

October 16, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

It is the least we could do. It's a great pity to keep a tea lover apart from their favourite comforting brew. We are very pleased that you enjoyed our delicious blends!

Rated 1 out of 5 stars
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We are very disappointed to hear that you have not received your order, especially as it was dispatched the next working day.

As you can imagine we have no control over Royal Mail operations and we will address this matter with them immediately.

A replacement consignment will be sent immediately to you and if in the meantime the original is received, please enjoy it with our compliments.

Thank you for your patience and understanding while we resolve this matter.

Team Q

Rated 5 out of 5 stars

Excellent product and service

I first drank the mellow mint tea in a local cafe and loved it so much that I went on line and bought it. It is truly the best mint tea I have ever tasted! The packaging is lovely(I bought some for gifts too) and the purchase came with free samples and a lovely, handwritten card from the sellers. The packing was sturdy and dispatch and delivery were prompt. Excellent service all round.

October 6, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

So glad you loved our Mellow Mint, it's one of our favourite blend too :). Thank you for your heartfelt comments, they fill us with pride for our products and service.

Rated 5 out of 5 stars

Their tea is fantastic and my delivery…

Their tea is fantastic and my delivery even came with a personal thank you note. A lovely company, I will definitely be ordering again!

September 27, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for your wonderful comments! We take great pride in delivering a superior experience, from our delicious products to a personal thank you for our lovely customers. Enjoy!

Rated 5 out of 5 stars

Seriously high quality brand + products

Firstly I am lucky enough to have experienced a tea tasting session with Bernadine!
Love the packaging.
Love the personalised note inside the packaging.
Perfect attention to detail.
The products are absolutely incredible and so elegant.

August 14, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for your heartfelt comments, it’s amazing to hear, especially as we take great pride in everything we do, to deliver delicious tea and the best possible service. Interesting fact, you can scan the QR code, which plays custom-designed music which also acts as a tea timer; a great ‘Me Moment’! Please enjoy the samples too :-) Happy sipping! Bernadine and team

Rated 5 out of 5 stars

Quinteassentialy essential!

Qinteassential is a very special and precious tea in my daily routine. I discovered it at the Midland Hotel in Manchester while having one of their unforgetable "Champagne afternoon tea" and was hooked.
My favorite is "Garden of Eden".
The flavour is soft, not too fruity with a touch of floral which is perfect for an afternoon tea. The box is pretty for a gift also. There is a code bar to scan with your mobile that takes you to a music that plays you a nice piece during the time the tea takes to infuse! It's a nice and clever gesture, and complete the first stage of the routine before the tasting. I love it!
Thank you and Bravo👏

July 24, 2023
Rated 5 out of 5 stars

This Company's tea is Delicious

This Company's tea is so delicious. My order came very quickly and there were even a few samples of other teas put in the package. That was a nice surprise.
I will be buying some more tea very soon

July 16, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

It's so heartwarming to read your wonderful review, thank you. It feels us with pride to see efforts being so appreciated, we do take the utmost care in everything we do to deliver delicious tea and the best possible service.

Please enjoy the samples too :-)

Happy sipping!
Bernadine and team

Rated 5 out of 5 stars

Uniquely delicious

April 23, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for your kind words, we think our teas are rather uniquely delicious too! We are so grateful that you have discovered us.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Always go above an beyond

Always go above an beyond, will continue to use them time and time again, worth every penny!

April 13, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We strive to deliver not just the best possible tea experiences, but also the best possible customer service, so thank you so much for you kind comments. We're always here if you need some (emergency) tea assistance.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Prompt Delivery

The website is easy to use and delivery was really prompt and included three samples of teas I may not otherwise have tried

April 10, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

What kind words to hear, we're very pleased to learn that you think our website is easy to use. And glad that you received your teas so promptly, do come back to sample more :-)
Happy sipping,
Bernadine & team

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look