Quinteassential Fine Teas Reviews 194

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the fresh and amazing flavors of the teas. Many appreciate the smooth taste and the overall quality, often describing the teas as divine, top-class, and the best they've ever had. People also enjoy the personal touches, such as handwritten postcards and free samples. However, some customers have experienced issues with the subscription service, noting difficulties in managing or canceling their subscriptions.

What people talk about most

Product

Consumers express high satisfaction with the product quality, particularly praising the unique and amazing... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent taste and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a big fan of Quinteassential, especially their Tales of the Orient tea which I have every single evening to wind down. Recently I ordered some tea and got an email saying that their online store w... See more

Rated 5 out of 5 stars

I love the fresh flavours of your teas. Absolutely love the personal touch of a handwritten postcard too and the sample tea you sent me was delicious and I’ll definitely be ordering more. The Earl Gre... See more

Rated 5 out of 5 stars

I had the earl grey tea at a cafe and really enjoyed it so decided to purchase. I also added cleanse. They are expensive but good quality. Ordering was easy and delivery quick.

Rated 5 out of 5 stars

I was delivered a beautiful imperial earl grey tea, which smells and tastes divine. I also received a hand written postcard and a free sample teabag. I had a slight issue with the QR code, and someon... See more


Company details

  1. Tea Store
  2. Tea Manufacturer
  3. Tea Market Place

Written by the company

We design artisan teas of uncompromising quality, inspired by travel, culture and art. Shop for our loose leaf tea or sustainable pyramid teabags and enjoy award-winning unique teas and botanicals. Blended with your wellbeing in mind, our selection of teas are healthy and delicious to drink. Be guided by the QR code and text on our packaging to select the best tea to suit your mood.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

194 reviews

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Rated 5 out of 5 stars

Sustainable packaging

Sustainable packaging. High quality products. Very quick delivery with updates.

April 7, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Sustainability is high on our agenda, thanks for highlighting our packaging which is made with FSC approved card. So glad you enjoy our high quality teas and that delivery happened smoothly.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Bulk Buying Made Easy 🥰☕️

Being a big fan of these teas I placed a bulk order by email which was surprisingly easy. If you didn’t know you can buy bigger amounts on request - perfect for fine tea addicts like me! Thank you so much for your excellent customer service and support as always! ☕️🥰

March 22, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for being a wonderful ambassador to our lovely teas. We're always here if you need us!
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Perfect from purchase to tasting

Ordering from Quinteassential went smoothly with quick delivery, and the taste was just as we experienced at the Midland Hotel in Manchester. Lovely.

March 29, 2023
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Reply from Quinteassential Fine Teas

How wonderful to read this 5-star review, thank you so much for your kind words! We love our friends at The Midland hotel in Manchester, they do a fab afternoon tea, and what a great place to discover our #deliciouswellness blends.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Best tea ever

Easy website and ordering. Quick delivery. Beautiful packaging with a lovely personal note inside the delivery box. The tea is the best tea ever. And the free samples were a very welcome addition. Will order again.

March 28, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Aw, we're chuffed to bits to hear you think our tea is the best ever (we think so too but we're not boasting about it - enough). Thank you so much for leaving us with a 5-star review, it really makes our day!
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Wonderful teas and excellent service!

Easy online ordering, delivered within 2 days via Royal Mail, box contained a lovely handwritten note from Bernadine & team. Beautiful teas & some lovely samples to try. Not our first order, nor last. Thank you.

March 2, 2023
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Reply from Quinteassential Fine Teas

Reading these wonderful reviews is what gets us up in the morning (along with a cup of strong Signature Breakfast tea), thank you so much for your kind words :-)
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Best mint tea

Such good tea at a really reasonable price. It also came very promptly following ordering and I got a lovely hand written note to tell me about the teas I had ordered/received as a gift. Mellow mint is my life saver

February 18, 2023
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Reply from Quinteassential Fine Teas

We do try to take utmost care of both our teas and our customers, to be recognised for this is wonderful! Thank you so much for your outstanding review :-)

Happy Sipping!
Bernadine & team

Rated 5 out of 5 stars

The Best Earl Grey Tea

Fantastic quick service and the hand written personal note is a lovely touch.

February 14, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

We couldn't agree more that our Imperial Earl Grey is one of the best! Did you know we only use pure Bergamot (and not a blend of orange oils) and skillfully combine premium black tea leaves with oolong? That's how we get our unique flavour profile.
Thanks for leaving us such a lovely review :-)
Happy sipping!
Bernadine and team

Rated 5 out of 5 stars

What a lovely company

What a lovely company, very fast delivery with a lovely note from the founder.
The mellow mint tea was amazing and the samples were also a lovely treat.
Can’t wait to order again.

February 4, 2023
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Reply from Quinteassential Fine Teas

We think you're lovely too! Thank you so much for leaving us with such a positive review, it is so encouraging to read you think our Mellow Mint is amazing. Please enjoy the samples too :-)
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Great customer service

Great customer service, great tea and lovely handwritten note in package with new samples to try

January 7, 2023
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

So lovely to hear that our efforts are so appreciated, we do take the utmost care in everything we do.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Restore Gift Box

I bought the Restore Gift Box as a present. It was beautifully packaged and arrived promptly. The teas are very special.

December 14, 2022
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you so much for leaving us this lovely review, we hope that the receiver of your kind gift has enjoyed the restorative powers of our blends.
Happy sipping!
Bernadine & team

Rated 5 out of 5 stars

Merry Xmas, Tea Is Brewing!

The best tea ever from the loveliest tea makers ever!

December 10, 2022
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Reply from Quinteassential Fine Teas

A wonderful review from the loveliest customer :-) thank you so much and may the force of tea be with you!
Happy sipping,
Bernadine & team

Rated 5 out of 5 stars

A cu-tea company :)

An excellent company with some delightful teas. And within every box I've ordered I saw the love and care they put in it. Genuine people doing what they love - caring for their customers. I would highly recommend it to every tea lover.

November 30, 2022
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Reply from Quinteassential Fine Teas

It is lovely to read this great review, and we're so happy to hear that you love what we do as much as we do.
Happy sipping,
Bernadine & team

Rated 5 out of 5 stars

An overall pleasant experience …

After trying one of Quinteassential’s creations during an afternoon tea in Manchester, I couldn’t help but place an order at the shop the following day.
Their tea is simply divine, I’ve tried 4 different ones so far and couldn’t even say which one I like the most.
The team is so lovely, the shipping process started very quickly and I’m overall very happy with this order.

November 22, 2022
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Thank you for leaving us such a wonderful review to read, it warms us up just like drinking a cup of tea. We're so pleased you had a great afternoon tea in Manchester and have discovered us :-)
Happy sipping,
Bernadine & team

Rated 5 out of 5 stars

Fabulous tea!

Fabulous tea!
Fabulous service!

Thank you so much!

November 2, 2022
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Fabulous customer!
Thank you so much for leaving this kind review, reading these make our day!
Happy sipping,
Bernadine & team

Rated 5 out of 5 stars

Michelin Star Tea

My partner and I went to afternoon tea in The Art School in Liverpool. The tea was AMAZING so asked about it, got bought samples and given the name. It’s honestly the best Earl Grey I’ve ever had so went and bought some online straight away.Yes it costs more than Yorkshire but the loose leaf lasts aaaaages. You won’t be disappointed.

September 21, 2022
Rated 5 out of 5 stars

Great service and great tea as well

Great service and great tea as well. I'm not a tea drinker, but the garden of Eden tea with some sugar in it is absolutely amazing.

August 5, 2022
Quinteassential Fine Teas logo

Reply from Quinteassential Fine Teas

Ooo we do love a convert! So pleased to hear that you think Garden of Eden is amazing, especially if you're not a regular tea drinker.
Happy sipping!
Bernadine & team

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