Rab Reviews 1,260

Liked the reputation and the fact that it is a British brand. However the amended waist adjustment on the Torque men's trousers is too flimsy and not fit for purpose. A simple belt and buckle mechanism would be much robust and straight forward. In every other respect the trousers are fine but I wouldn't advise purchasing this product because of this feature.

Rob service wash for a down jacket. Sent on Friday arrived at the service centre on the Monday. Received it back washed 3 days later. Amazing service.

Rab must be one of the best company’s to deal with. I have sent in 2 or 3 items for repair and they always come back as good as new. Keep up the good work Rab.

Rab = Real climbing clothing and gear... Made by real climbers.

I have bought many RAB items of clothing in past years never had a problem. Until
recently I bought a RAB downpour Jacket , wore it for the first time last week whilst in the Yorkshire Dales / Lake District and it did not live upto its name. Ended up getting wet , very disappointed ! Contacted customer services , contacted me straight away, full refund given. Great customer service from all concerned. Thank you

I have several Rab pieces and many of them are my favorite in their respective categories. Overall, I am a very happy customer, and have yet to experience quality issues with any of the clothing or gear I have from Rab.

Cheers and keep crushing it!

The service was beyond expectation.

I bought a great jacket from Rab in 2020, but then lost it on holiday earlier in the year. After some research, I could not find it anywhere, so contacted Rab on the off chance one was in stock and chatted online with Alex.

It is no longer in production, but I did find one with another retailer in April.

Two months later, Alex emails me to say one is in stock and he will reserve it for one week. I was so impressed and also fearful of losing it again that I bought a second one.

It is these little service efforts that make the difference.

£240 down jacket went flat as a pancake and totally unfit for purpose after three years of moderate (i.e. not daily) wear during cold seasons (so, 6 months of each year as in the UK) and after following all care & maintenance instructions/washing with Nikwax down wash & reproof once per season as recommended. Contacted Rab to make a claim under their lifetime warranty. Offered a professional wash service free of charge to 'restore loft' and thus make jacket useful (i.e, warm!) again. However! Received it back today, still flat as a pancake but now smells utterly disgusting and is covered in watermarks and stains that most certainly were not there when it was sent off. Now pursuing a full refund under Consumer Protection legislation. Not good enough, I won't be buying another overpriced, poor quality product from this company ever again. And if anyone is tempted to pay for their so-called 'professional' wash services, think carefully unless you want it back dirtier and smellier than it ever was when you wore and washed it yourself.

I had a down coat that I bought from the factory shop nr Alfreton in 2020 and was heavily used round town, it was losing lift and waterproofing when I ripped it on a bramble :( So I sent it back for repair and cleaning. They send you a return label (that I immediately lost only to find three days later - but they sent me a replacement online immediately) and, as I wasn’t in a rush, it’s come back three weeks later. They’ve even replaced the zip tags. It’s fab, looks great and repels the sprinkle of water I’ve tested it with. Thank you.

I returned my down jacket to Rab for the washing service. On the website they said it might be 3 weeks before it was returned. I asked if it was possible to have it back within the 3 weeks, but was amazed to have it back within 4 days. Thank you Rab…great service.

Great customer service and beautiful products

I have had my Rab Jacket for years and I needed a new Orange Zip so my first thought was to contact Rab Direct so Paid for post and repair.It came back as New so happy as these are the BEST jackets to have.Big Thanks to DEBBIE the machinist who did a super Job Highly recommended and Thank You.

Great service. Sent my belove Rab alpine light jacket for a zip repair. Just got it back, very good job by Holly.
Great that you can get these proucts repaired for further use.
Good reason to purchase Rab products.
Keep up the good work
Regards
Paul

Products not as described, totally different from picture, awful returns service, never again will i use Rab online store

Rab Downpour jacket in Pertex Sheild+. It's a couple of years old now and it's been OK until last wash. I washed it as per the instructions at 30C with Nikwax Tech Wash, then Nikwax TX, then hung it to dry indoors (no tumble drier). It came out all pitted and crinkly, like a melted plastic bag. It looks terrible and doesn't work properly either as rain water gathers in the crinkles.
I contacted their customer support who basically just pretend not to understand what I'm writing. I hadn't even asked for a fix or refund or anything, I just thought they might be curious as to why their product is failing so spectacularly. But not, they're not.

Bought a Rab valliance for just under £300, for that price I expected more than a years use, the main zip has broken, the Velcro on the cuffs no longer hold and the coat certainly isn’t waterproof.
The first and last Rab coat I buy, overpriced and overrated

I contacted RAB Repairs at their factory shop near Alfreton, Derbyshire, and they were really helpful.
The postage was simple and the repairs (they replaced both pockets in my jacket due to holes in them from keys) were repaired by Rachel who did a perfect job. The price was competitive too including postage.
A great philosophy of Repair/Reuse.

Had help from Alex to day from the customer service department what a nice friendly guy it’s nice when companies have such helpful staff I hope Rab appreciates his work . more companies need people like Alex

Omg! What can I say, Amazing, outstanding repair service. My favourite Rab jacket had scuff marks and holes on the one arm, due to a fall. A lovely lady called Rachel did an amazing job of replacing a panel. It looks brand new. Would highly recommend this repair service. I'm delighted!

Had new zip fitted to 10 year old jacket, first class service.