Rab Reviews 1,260

Fantastic service on a repair to my Lowe Alpine rucksack. Repair was completed and the item returned in 6 days. The bonus was it was free as it must have been a warranty repair even though the bag is several years old! What a great way to prolong the life of your kit!

Good customer service, quick to reply.

Just got a Mythic down jacket!! Loved it Really good quality

Good quality clothes and perfect size match. Customer service replies just on time. Only reason for not giving 5 stars is that their tracking system is not in sync with the courier, for example on Rab system will show parcel delivered when the courier has not delivered and instead emailed saying that they will deliver to a collection point.

I hate washing these down jackets as they are so heavy when wet. I followed the instructions only to have the stitching collapse :-( I contacted RAB Service and returned it for inspection. They offered to replace it and even upgraded it when the original colour was not available.

Perfect - 5* all the way.

Great zip repair and wash service - recommend this

Outstanding customer support. My 15 year old Lowe Alpine Appalachian backpack had torn straps which made it unusable. I contacted them and they immediately offered to replace the straps. So, if you are looking for a trusty seller of backpacks and mountaineering equipemnt, this is it!

Wow! Absolutely made up, I sent my 6 year old axion down jacket for the wash service, it returned today and it feels and looks like a new jacket! They even replaced both of my broken zippers.
And it was returned within the quoted time.
Much better results than I was expecting, highly recommend for all of your precious rab gear!

Wow wow wow what a service. Sent my down coat for repair after snagging the sleeve on a branch causing a small hole. Received it back today you can’t even see where the repair is. Mega happy thank you Holly for your amazing work. X

I have emailed rab repair SEVERAL times asking for a quote to repair a couple of their items as they don’t seem to have a category for this on their website.
I just want to organise a repair which I’m happy to pay but feel this straight forward request is impossible!! They insist I provide proof of purchase but they aren’t in warranty and haven’t got any.
I just want to sort out a repair!! Any ideas ?

This review is about Rab Wash – Rab's cleaning service.

I do NOT recommend using Rab Wash AT ALL: it took them 6+ weeks to send my down jacket back whereas it takes my local dry cleaner's (Johnson's) 1 day to do exactly the same service and for the same cost. That is FOURTY-TWO times SLOWER.

I regret sending it to them and never will again.

Their customer service is also poor: they can't respond to emails at all and knowing what's going on is very difficult unless you phone. Why so many people send their clothing back to them to wash I do not understand.

Big shout out to Debbie for an EXCELLENT repair to my Rab Cirrus jacket. I highly recommend this repair service as offers a slick service end to end carried out by professionals.

Jacket repair, snagged my nearly new down jacket so sent it off for repairs, £22 later it came back as good as new. Brilliant service.

Sleeping bag is nice n warm BUT THE MOST FUNCTIONAL BIT ON THE BAG DONT WORK 🥹THE ZIP get’s caught every single time you end up with feathers everywhere where the zip rips the material then no feathers in actual bag

Love the products, and Kyle in the customer service department was super friendly and helpful!

After ripping my jacket on barbed wire, I received my repaired Rab jacket today. It looks as good as new. Extremely happy with the service and quality of the repair.
First class!

i have worn RAB for a good many years. will not buy anything else for hiking the fells

Purchased a brand new Alpine Microlight down jacket at Christmas and over the last few months the stichting is slowly coming apart and feathers on all clothing, retailer said its been 1 month+ so they cant take it back and to contacy Rab as its a manufacturing defect.

Contacted Rab customer support sent pictures and advised such leakage is normal initially, despite having told them iv worn it for a few months and having owned 4 Rab down jackets i know this level of feathers coming out after 3 months is not normal!!

Wouldnt recommend any more Rab jackets. For £100+ there are many better quality jacksys

Sent a jacket to Rab for a repair. It was returned with a poor finish (undone seams, uncut fabric strands).

After complaining and providing photos to them they offered to take it back and fix it. I didn't want to be out of a jacket for weeks again so I requested a refund for the repair which they agreed to.

Weeks later I noticed I haven't received the refund so I enquired this.

They responded to say their system doesn't allow them to refund given the time between the repair and complaint and I should send the jacket back.

Yes in this day and age they're trying their luck with "the computer says no". A refund can always be processed. It might take a bit more effort sure.

They then went onto do a U-turn and say they can't determine the issues fully from the photos.

To summarise:
- Rab didn't repair the clothing adequately
- Received photo evidence and confirmed there's an issue with their work
- Agreed to refund the cost for repair and confirm the monies will be with me in a few days
- Weeks later after chasing them they rescind their offer to refund and want the jacket back

I spent around £350 on a Valiance jacket from Rab. It was quite a good warm jacket but within two years it had lost all warmth in the shoulders. It also had a slight rip around 1/2" long in the back. I had taped the rip up so I knew there had been no escape of down.

I sent it back to them expecting them to clean, fluff, and "service" it as advertised.

Unfortunately, they sent me an email telling me it was "irrepairable" due to internal damage! They said" several of the baffles on the rear of the item are no longer bonded". I was astonished and asked if this was normal in a jacket that had seen only a couple of seasons use. They tried to explain this by claiming it must have had heat damage, stating: " it may be that it has been exposed to heat at some point here which has deboned the glue. This can occur on this construction if the jacket is exposed to prolonged excessive heat, for example, being tumble dried on too higher heat. " There is no way this could have been the case. I took really good care of that jacket and the only thing I did wrong was to catch it on a rosebush hence the small rip.

They gave me a "goodwill" 25% discount voucher for my next purchase from their website. As this was only from their site and their jackets can be discounted in other stores it's not really anything at all. There won't be another Rab purchase by me.

I was really disappointed in this brand as it was extremely poor value for money so I would recommend you avoid.