Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... See more
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The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
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It was relatively easy to arrange the insurance for my car . And getting all information and emails was very good.

Reply from RAC Car Insurance
I was abroad on holiday when my car insurance was due, but I was safe in the knowledge that it would be renewed automatically and you have kept my premium at a good level

Reply from RAC Car Insurance
I had real turbel contacting you you locked me out of your web site and you hade no phone number to contact you, I'm 66 years old and not as computer sassy as most , you need to think of older customer's
Helpful agent and good price compared with my previous insurer

Reply from RAC Car Insurance

Reply from RAC Car Insurance
Cannot easily contact the company, especially to speak to somebody
So easy to renew and like the confidence it gives me to know I am fully insured

Reply from RAC Car Insurance
I haven't made a claim so I can not comment on that but I can say that it is so easy to access documents and renew my policy. The policy renewal is emailed early enough for me to research and compare companies if I desired, but I feel the price I paid was reasonable so didn't feel the need to do so. Thank you.

Reply from RAC Car Insurance
RAC have started the online insurance - so you start and manage your insurance online. All sounds good, until you come to renew or cancel. The renewal quote was extortionate and even more ridiculous is the cancellation fee - at £45. Because of the renewal quote alone I was forced to look elsewhere so the cancellation fee was unavoidable. The CEO needs to stop signing off every email like he actually cares.
I find the online service very unstable. It keeps telling me that the system is ‘temporarily unavailable’ (always). I have been able to download the docs for my SAAB but have never been able to access the docs for my Jaguar — even though they both appear on the same page for downloading.
More work needs to be done on your online service.
Thank you.
Offered a number of options (with price), although not always immediately clear what the differences were

Reply from RAC Car Insurance
Renewal was early and gave me time to review. Price was down on previous year. All in all went smoothly.

Reply from RAC Car Insurance
was easy to set up online & annual payment was one of the best

Reply from RAC Car Insurance
Very competitive at time of taking out Insurance website easy to navigate

Reply from RAC Car Insurance
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