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RAC Car Insurance Reviews 

17,578
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,018 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the pricing competitive, often noting it was cheaper than alternatives or previous insurers. The process of setting up policies and renewing online was frequently praised for its ease and straightforwardness, with the website being intuitive and simple to navigate. However, some customers also noted concerns regarding renewal prices, with some experiencing significant increases or feeling quotes were initially overinflated. A few other people found the renewal process frustrating due to confusing communications, timing of offers, or dissatisfaction with administrative fees.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and reasonable premiums, with some... See more

User experience

People report positive experiences with the user experience, finding it straightforward and easy to navigate... See more

Service

Reviewers highlight positive aspects of service, noting that documentation arrived promptly and the premium... See more

Website

Customers consistently note positive experiences with website, finding it easy to use, navigate, and... See more

Subscription

Consumers find subscription renewals to be a positive and straightforward process, with many reporting no... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... See more

Company replied

Rated 4 out of 5 stars

When I called to ask if a price match could be made re the insurance price, the chap (so sorry I cannot remember his name) was very friendly and helpful and advised that RAC doesn't do "price matching... See more

Company replied

Rated 4 out of 5 stars

Timely reminder that renewal was due. Renewal was easy. Slight increase in cost, a little more than in previous years which was a little disappointing as a long term customer, but the ease of renewa... See more

Company replied

Rated 5 out of 5 stars

1. Competitive price that reflects decades of safe driving and genuine no claims since 1979. Also, as my MoT mileage recordings prove, I do low annual mileage which I would be prepared to submit... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.4

All reviews

(17,578)

11,702 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was relatively easy to arrange the…

It was relatively easy to arrange the insurance for my car . And getting all information and emails was very good.

July 10, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Automatic Car Renewal

I was abroad on holiday when my car insurance was due, but I was safe in the knowledge that it would be renewed automatically and you have kept my premium at a good level

July 4, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Quick and easy

July 10, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 5 out of 5 stars

Alwys polite

Alwys polite, quick and a reasonable price,

July 9, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

reasonable priced fast and concise…

reasonable priced fast and concise service

July 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

best car insurance…

So easy to renew and like the confidence it gives me to know I am fully insured

July 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 5 out of 5 stars

I haven't made a claim so I can not…

I haven't made a claim so I can not comment on that but I can say that it is so easy to access documents and renew my policy. The policy renewal is emailed early enough for me to research and compare companies if I desired, but I feel the price I paid was reasonable so didn't feel the need to do so. Thank you.

July 8, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

We really appreciate your positive feedback. It’s great to hear you had a good experience with us.

Rated 3 out of 5 stars

RAC have started the online insurance

RAC have started the online insurance - so you start and manage your insurance online. All sounds good, until you come to renew or cancel. The renewal quote was extortionate and even more ridiculous is the cancellation fee - at £45. Because of the renewal quote alone I was forced to look elsewhere so the cancellation fee was unavoidable. The CEO needs to stop signing off every email like he actually cares.

July 17, 2026
Unprompted review
Rated 2 out of 5 stars

I find the online service very…

I find the online service very unstable. It keeps telling me that the system is ‘temporarily unavailable’ (always). I have been able to download the docs for my SAAB but have never been able to access the docs for my Jaguar — even though they both appear on the same page for downloading.
More work needs to be done on your online service.
Thank you.

July 15, 2026
Rated 5 out of 5 stars

Offered a number of options (with…

Offered a number of options (with price), although not always immediately clear what the differences were

July 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellant service

March 25, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Renewal was early and gave me time to…

Renewal was early and gave me time to review. Price was down on previous year. All in all went smoothly.

July 15, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.

Rated 5 out of 5 stars

very good

nothing to say

July 10, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

was easy to set up online

was easy to set up online & annual payment was one of the best

July 10, 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

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