There was nothing we had to do except check the insurance and that was it. It’s such a great way to be able to relax and not have to worry or start ringing round to compare prices we had lots of quot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great value, over 100.00 less than the next cheapest. Very efficient system for renewal. Excellent. I expect there are many drivers who end up renewing with different companies every year, due to th... See more
Company replied
I've renewed car insurance with RAC for many years. The renewal process is always seamless, the product reassuring and the price fair. The added comfort of having RAC at hand and helpful in the event... See more
Company replied
My initial offer for renewal was higher than i had expected or hoped, so decided not to renew. I then had second thoughts and contacted them again, i thought they might not entertain my call, but... See more
Company replied
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the complained About RAC car…
I had the complained About RAC car Insurance Renewing As you said my payment has declined , Twice to tried Than you Added £20.00 for declining
Fee, That was not Fault You Mistake,You used Wrong
Sort Cod.So therefor You Mistake but i paid price for it therefor do not take any without my authorization .
I hop you Would refund my Penalty which i paid.Thanks
September 25, 2026
Reply from RAC Car Insurance
Hi Farzand,
Thank you for leaving your review and sharing your experience with us.
We’re really sorry to hear about the trouble with your renewal payment and the fee charged. We know how frustrating this is.
Card payments are processed using the long card number, expiry date, and security code. No sort code is used during payment. I will get a better understanding of what has happened and contact you directly. We will be in touch.
Vicky
Very easy to renew at a reasonable…
Very easy to renew at a reasonable price.
September 10, 2026
Unprompted review
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Easy online renewal.
September 27, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Great value for money
No increase in renewal cost. It was actually cheaper than previous year
September 22, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
It's a necessary expense
It's a necessary expense. I shopped around online and found RAC Insurance gave me the cover I need for a price that is just about acceptable!
September 27, 2026
Reply from RAC Car Insurance
Hi Elizabeth,
Thank you for taking the time to leave your review and choosing RAC insurance for another year even after reviewing other policy prices!
Vicky
as a returning customer I find renewing…
as a returning customer I find renewing my insuranse to be so easy and very helpful to renew with no need to trawl through dozens of web site to get a better deal.
September 20, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
I was pleased to get a reduction in my…
I was pleased to get a reduction in my renewal price.
September 19, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
There is no phone number because RAC do…
There is no phone number because RAC do not wish to speak to customers! Contact is all via bots!
September 22, 2026
Unprompted review
Reply from RAC Car Insurance
Hi Christopher,
Thank you for your review!
We do have 2 policy types; we have standard RAC, which comes with call centre support, and RAC online-only policy type, which is more budget-friendly and does not have contact center support but has reduced fees and lower premiums so that customers can select what best suits their needs.
If you send your policy details to us at socialresponders@bglgroup.co.uk, we would be happy to assist you with your query. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Vicky
Worse than appalling - don’t even consider using this company
Worse than appalling. Information I’ve sent to set up a new policy has not been acted on, there has been no linking of my emails and any information or proofs connected to my policy, and my premium on a new policy has been increased exponentially.
I have been charged just under £200 for less than one month’s insurance for my new VW T Cross - I have over 25 years of NCB.
Virtual chat and assistance is less than useless.
I have terminated my policy after a month with a week’s notice, only to be told that the policy is inactive immediately, although payment has been taken for the extra week. I have had nothing but negative experience, contradictions, increased charges and nonesense from this company.
I am so pleased I’ve not had to rely on this appalling service to make a claim.
September 29, 2026
Unprompted review
Reply from RAC Car Insurance
Thank you for sharing your feedback with us. I'm so sorry for the frustration and hassle you’ve experienced with your new policy, emails, and charges. We really want to get this sorted out for you.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Thank you again for bringing this to our attention, and we look forward to getting things reviewed for you.
Vicky
Very good insurance package
Very good insurance package, but the renewal price was off target. You did reduce the price to a much more competitive price, but after another years no claims, why was it so expensive.
It cost you a star!
September 26, 2026
FAIR PRICE WITHOUT THE HASSLE
FAIR PRICE WITHOUT THE HASSLE. STAFF EASY TO SPEAK TO, POLITE AND UNDERSTANDING.
September 9, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
first year renewing with current…
first year renewing with current provider for over 10 year
September 21, 2026
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reduced my premium to match alternative…
Reduced my premium to match alternative insurance company
How ever I think you should offer the best price without customer searching
September 26, 2026
Because I didn't have to do anything
Because I didn't have to do anything.
Automatically renewed!
September 26, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
I found renewing quite easy
I found renewing quite easy, and was very pleased to be offered the free recovery from you
September 26, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Cost effective and so easy
Cost effective and so easy
Having had to obtain car insurance for over 40 years the way the RAC have gone about supporting and supplying this car insurance as to be the the most stress free easist way I have ever used ..minimal form filling policy explained in a straight forward uncomplicated way and very competitive priced
May 8, 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Our family has always used RAC because…
Our family has always used RAC because we trust them.
September 21, 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.