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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and perfect fit, especially for car mats. People also praise the efficient delivery service, noting that items often arrive quickly and well-packaged. The service, including battery fitting and dashcam installation, is frequently described as excellent, with many appreciating the professionalism and helpfulness of the staff. However, some customers experienced issues with the delivery service, mentioning delays and the use of slower carriers. There were also instances where orders, particularly those involving dashcam installations, had problems with separate deliveries of equipment or installers not showing up as scheduled. A few people also felt that the quality of some products, like car mats, did not meet their expectations despite being advertised as premium.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the good quality and competitive... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising the speed and... See more

Service

Consumers generally express satisfaction with the service. Many reviewers praise the efficiency and... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Staff

Users describe positive interactions with staff. Many customers praise the politeness, professionalism, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the Noco GB40, I was a little concerned reading the reviews, but people complain faster than their say good things. I ordered on the Thursday, and DID NOT get a confirmation email, not a goo... See more

Rated 4 out of 5 stars

Product came quickly and packed very well . One poss issue when scanning the QR code came back as unsecured site so had to search web for instructions . As purchased through a reputable company and pr... See more

Rated 4 out of 5 stars

The car mats we ordered are good. Ordered on 31st December,so knew that the dispatch time would be slower. They were sent via Evri which held them up significantly. They were delivered on the 10th Jan... See more

Rated 3 out of 5 stars

I ordered a dash cam and paid for installation. The equipment was delivered separately 6 days before the agreed install date. I have no issue with this per se, except that I was not informed about th... See more


Company details

  1. Car Battery Store
  2. Car Accessories Store
  3. Car Equipment Accessories Store

Written by the company

Whether you're looking for car batteries, car mats or other vehicle essentials, you'll find what you need right here at the RAC Shop. We have products for all your motoring needs. Browse our wide range of high-quality car accessories today!


Contact info

3.9

Great

TrustScore 4 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 19% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful

Awful. Fitting service never turned up. Then claimed I cancelled it (lie). Promised to call back to re-arrange - never did (another lie). Continued for two days with promise of callback (further lie). Ended up buying a better cheaper battery from europarts - I'd recommend people do the same and fit the battery yourself

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

RAC Shop

Easy to navigate website enabling finding the product I needed with ease and had no problems with placing an order.

January 5, 2026
Unprompted review
Rated 2 out of 5 stars

So disappointed!!!

I ordered a car battery from the RAC shop on the 6th January it arrived 13 days later! We live in an isolated spot so need the car and thought the RAC would be prompt in their delivery considering their reputation. I made six customer service contacts to get the battery to me. So disappointed!!! I was even promised the delivery of £7.99 would be returned, still waiting for that too. The battery actually came from Euro Car Parts I will purchase direct from them in future!Ss I hope if I ever use the road side assistance that they turn up promptly!

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good quality items arrived promptly & well packaged.

Ordered the RAC European breakdown bag for Christmas gift. It arrived promptly, good quality items and well packaged. I also had to contact them because one of the items had a slight tear - looked as though it was a factory error & very easy to miss. RAC shop were fantastic & were on it immediately, They contacted the supplier immediately & put a replacement into the post, They apologised profusely on the phone & sent a follow up email. Everything was professional & so speedy for both deliveries. I'd definitely buy from them again,

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Booked a new battery and installation…

Booked a new battery and installation online. On the day of the appointment, I received regular updates confirming details and expected arrival time. RAC mechanic was polite, helpful and carried out the job quickly and tidily.

January 5, 2026
Unprompted review
Rated 4 out of 5 stars

The car mats we ordered are good, delivery time not so good

The car mats we ordered are good. Ordered on 31st December,so knew that the dispatch time would be slower. They were sent via Evri which held them up significantly. They were delivered on the 10th January, which was a bit longer than we would have liked. Evri are cheap but slow, disappointed you use them.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Christmas morning

Christmas morning; car all packed. Leaped in the car, and.... nothing. Rude words followed, plus a visit to the RAC shop site to see how much a new battery is. Hang on, there's a delivery and fitting slot this afternoon! Surely not... But yes; the fitter arrived within the slot, took no time at all to fit and check the battery, and Christmas evening was saved. Trumpets :)

December 25, 2025
Unprompted review
Rated 3 out of 5 stars

Great kit at good prices, but there are delivery issues.

I ordered a dash cam and paid for installation. The equipment was delivered separately 6 days before the agreed install date. I have no issue with this per se, except that I was not informed about this - I had assumed the installer would bring the equipment on the day. But we were not at home when the dash cam was " delivered", so I was a little surprised to find that the package - containing £300 worth of valuable new kit - had been left in plain sight by a plant pot outside our front door - easy prey for opportunist thieves. Fortunately, our dash cam did not get stolen, but please take this issue up with your carrier. Other than this issue, no complaints.

November 25, 2025
Unprompted review

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