Raheel Travel Reviews 

103
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As salamoalaikum,I had a great experience with RAHEEL TRAVELS for the second year running during our Summer Umrah trip. They were very professional, helpful, and responsive throughout the entire proce... See more

Rated 5 out of 5 stars

Alhamdulillah, with the grace of Allah, we were fortunate to perform Umrah with Raheel Travel. From the moment we met at the airport until our return to the UK, the service provided by Moula... See more

Rated 5 out of 5 stars

Alhamdulila me and my family performed our Umrah with Raheel Travel and we absolutely loved the experience, it left a lasting impression. Everything was well organised and all the logistic... See more

Rated 5 out of 5 stars

We did umrah with Raheel travels in Dec. We had an amazing experience. Everything was well organised and we were kept well informed throughout our trip. There was a good balance of group activities... See more

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  3. Tour Agency
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Raheel Travels & Tours provides specialist Umrah services, scholar led guided Umrah tours/ groups and halal holiday packages.


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4.9

Excellent

TrustScore 5 out of 5

103 reviews

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Rated 5 out of 5 stars

10/10 Experience Alhumdullilah

Me and my family had a beautifully spiritual and enriched journey with Raheel Travels - they accommodated our every need and looked out for us constantly. We were in safe hands and the scholars that accompanied us were - Alhumdulillah - very knowledgable and very friendly. It really was a 10/10 experience and I would not hesitate to go with them again. May Allah سبحانه وتعالى reward the Maulanas and Apas :)

July 27, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,

We thank you for choosing Raheel Travel for your spiritual journey, and we are delighted to learn that your experience with us has been positive.

It was an honour serving you and your family on this journey of a life time, and we look forward to serving you many more times in the future, insha Allah :)

Aameen to your kind prayers, and we pray that you and your family be blessed with many visits to the blessed cities of Makkah and Madinah.

Rated 5 out of 5 stars

Healing Through Raheel Travels – A Journey of the Heart


From the moment I made my intention for Umrah with my family, Raheel Travels offered not just a service, but heartfelt companionship. Ml Muhammed’s responses were always timely, thoughtful, and filled with care. That consistency remained from our first message to our final farewell.

Our journey, initially planned for my husband and me, beautifully expanded to include our daughter — a sign of divine design. What began as Umrah became a path of spiritual healing and reconnection for the three of us. SubhanAllah.

Before travel, we attended an informative webinar covering rituals, expectations, and spiritual preparation. A female Mu’allimah was also designated to support the sisters — a thoughtful touch. Our welcome packs were incredibly useful: water bottles, umbrellas, tasbeeh, Umrah guides, e-tickets, train tickets, and more. The attention to detail behind the scenes did not go unnoticed — we truly felt cared for.

We joined the group two days later than planned, yet never felt excluded. Ml Muhammed checked in the day before, updated us throughout, and made sure we were informed at every step. We’ve travelled with other groups before, but Raheel Travels surpassed expectations even before we began.

Upon arrival, Hafeez Habib greeted us with patience, sorted our SIMs, and handed us water after a long journey — simple gestures that meant so much. At the luxurious Address Hotel in Makkah, a breakfast table awaited us. Shortly after, we performed Umrah with Ml Muhammed, who not only guided us logistically but helped set the right mindset — making every moment meaningful and spiritual.

Throughout the journey, Ml Muhammed, Hafeez, and Br Huzayfah consistently checked in, offering support and kindness even when visibly tired. Their sincerity left a lasting impact.

Madina was equally special. Ml Muhammed took us to send salaam upon arrival and reminded us of the sacredness of where we stood. It was deeply emotional. Our daily Seerah sessions in the courtyards of Masjid An-Nabawi were soul-stirring. My daughter whispered, “Mama, we might be sitting where our Nabi ﷺ once sat.” Truly, Madina felt different this time.

The Ziyarahs were insightful and included places we hadn’t seen in past travels. Because we joined late, we were blessed with two extra days in Makkah and performed Umrah again — guided once more by Ml Muhammed and Hafeez, with the same warmth and dedication.

Our final breakfast with them was bittersweet. Leaving the Haramain is always emotional, but this time, it was also the parting from leaders who had become like family. Their company, guidance, and khidmah reflected a sincere love for serving the guests of Allah.

This was by far the best experience we’ve had. The respect, detail, and care from Raheel Travels left a deep impression. We thank Allah for granting us this journey, and we thank Raheel Travels for making it exceptional.

May Allah bless Ml Muhammed and his amazing team with barakah, strength, and acceptance. Insha’Allah, our future journeys to the Haramain will be with Raheel Travels — without question.

With love and duas,
A thankful family

April 10, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,

We thank you for choosing to travel with us, and we are delighted to know that you throughly enjoyed your experience on tour with us.

Moreover, we cannot thank you enough for taking out precious time to leave a wonderfully worded and extensively detailed review.

We enjoyed your company as much as you enjoyed ours, it was an honour to be at your service, and we cannot wait to have you and your family on board with us for many more future tours! Insha Allah!

Aameen to all the thoughtful prayers, and we request you kindly continue praying for us!

May you and your family be protected, preserved, and blessed in every way, and may you all be granted regular visits to the holy lands of Makkah and Madinah!

Rated 5 out of 5 stars

Outstanding Service and a Seamless Travel Experience!

Booking with Raheel Travel was a fantastic decision. Every aspect of the trip was managed with exceptional attention to detail and professionalism. Transfers were punctual and efficiently arranged, making the entire journey smooth and hassle-free. Communication was prompt and reliable, keeping us well-informed throughout. The whole experience was relaxing and thoroughly enjoyable. I would gladly book with them again and highly recommend their services to anyone planning a trip.

May 30, 2025
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Reply from Raheel Travel

Dear customer,

Thank you for taking out time to leave a review. We are glad that you had a positive experience and we hope you use our service again.

Rated 5 out of 5 stars

We travelled for Umrah over the Easter…

We travelled for Umrah over the Easter break with 14 members of our family, and we couldn’t have asked for a better experience than the one Raheel Travel provided.

From flights and visa arrangements to hotel bookings and ground transport, everything was handled smoothly and professionally. The hotels were just a short walk from the Haramain in both Makkah and Madinah – clean, comfortable, and ideal for families. Even with a large group, including elderly relatives and children, the trip was stress-free and beautifully organised.

The Ziyarah tours were a real highlight. The local team were knowledgeable, respectful, and made every visit feel meaningful. What really stood out was the personal touch: constant communication through WhatsApp updates, support at every stage, and genuine care throughout the journey.

This was a deeply spiritual and unforgettable experience for our entire family, and Raheel Travel played a huge role in making it happen. I wholeheartedly recommend them to anyone planning Umrah, especially if travelling with family. Truly 5-star service all the way.

April 8, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,

We are glad that you and your family had a spiritual and unforgettable experience.
It was a pleasure serving you all. We pray that you are all blessed with many more visits to the blessed cities!

Rated 5 out of 5 stars

Umrah 5* experience April 2025

5* Testimonial for Raheel Travel Group – April 2025 Umrah

I recently returned from performing Umrah in April with Raheel Travel Group, accompanied by my young son and elderly father, and I can truly say it was an unforgettable, beautiful experience from start to finish.

As a family with various health challenges – including my father’s bipolar disorder and severe anxiety – travelling could have been overwhelming. However, the kindness, patience, and attentiveness of the group leaders made all the difference. They were incredibly understanding, especially when my father needed frequent assistance and bathroom stops. Their care and compassion went above and beyond anything we expected.

The organisation of the trip was outstanding. Every detail was thoughtfully planned – from the excellent airline experience to the smooth Haramain train journey, and the fantastic hotels: The Address in Makkah and El Taqwa in Madinah, both offering comfort, luxury, and excellent proximity to the Haramain. These choices made such a difference, especially considering our health needs.

The Seerah talks delivered throughout the journey were deeply uplifting and spiritually enriching, bringing so much meaning to each place we visited. The itinerary was perfectly balanced between worship, learning, and rest. A special highlight was the extra visit to Badr, which was a deeply moving experience we will always treasure.

One particularly thoughtful touch was the daily check-ins from the group leaders, who made sure that my son, my father, and I were always okay and had everything we needed. The little extras provided, like contacts for trusted laundry services, nearby food options, and even advice about SIM cards on arrival, were incredibly helpful. They also guided us on using financial apps like Revolut and Wise for foreign currency – I used Revolut throughout the trip and will continue to do so for future travels, it was so easy and convenient.

I must also mention the dates contact arranged by the group – it was fantastic! They offered a great range at very reasonable prices, with a tasting session that made choosing so easy. Having them delivered straight to our hotel saved us so much time and confusion.

Adding to the positive experience, my cousin – who has been residing in Riyadh for the past 15 years – joined us for the last few days. She was genuinely impressed with the Ziyarahs and how well the group leaders had put everything together. She mentioned how most groups she’s seen usually just pick you up and drop you off, but Raheel Travel Group was phenomenal — providing luggage tags, umbrellas, backpacks, daily advice on what du’as and prayers to say at each step to maximise reward, and constant support throughout.

The support for female travellers was also exceptional. Advice and guidance for sisters were readily available through a dedicated sister on the group’s online chat, which was a great comfort and source of knowledge throughout.

If I could offer one small suggestion for future trips, it would be to guide pilgrims a little more on ways to give sadaqah while there. For example, near The Address hotel in Makkah, there’s a stall selling Qur’ans where you can pay to have them stamped and distributed as sadaqah. Wheelchairs can be donated at nearby pharmacies, and you can sponsor food packs that are distributed to pilgrims after each salah.

For shopping, a great tip is visiting the quieter shops in Madinah after the Saturday morning trip to Quba — prices are much more reasonable compared to the stores right by the Prophet’s Mosque.

Overall, I cannot recommend Raheel Travel Group enough for anyone considering Umrah. Their professionalism, warmth, attention to detail, and sincere care for each pilgrim made this journey not only easy but truly life-changing. May Allah reward them abundantly for their tireless efforts.

April 8, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,

We sincerely appreciate the fact that you have taken out time to leave a detailed review.
We are pleased that you felt well-looked after throughout your trip and that you had a spiritually uplifting experience.
We are glad that you recognise the balance we strive to achieve between rest, worship and learning spiritual knowledge.
We appreciate your suggestions about Sadaqah and shopping places - we will include them in our webinar.
It was a pleasure serving you and your family.
We pray that you are blessed with many more trips to the holy cities!

Rated 5 out of 5 stars

One of the Best Tour Operators in UK

One of the Best Tour Operators in UK
May Allah bless Hafiz Sab and Shaikh Muhammad

April 26, 2025
Unprompted review
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Reply from Raheel Travel

Dear customer,

Thank you for leaving a review.
We hope to serve you again in the future.

Rated 5 out of 5 stars

Exceptional experience made richer by Raheel Group

We had the pleasure of joining Raheel group for their Ummrah tour this April. I’ve know Mollana Mohammad for some time and know him to be an outstanding individual. So when I decided to plan a trip for my family, Raheel group was the only options. I took 17 family members on this trip, age range from as little as 6 to 70+.
So the needs of our group varied across the 2 weeks we were there. I must say that Mollana Mohammed, Huzafa, Mollana Khalil and Hafiz Habeeb, were simply outstanding in the duty of care they provided us. Yes, they helped us complete our Ummrah’s step by step, but it’s the extra knowledge and experience that they provided that money doesn’t buy you. How they made sure that we all were looked after, checking in on us throughout the day, every day was a pleasure.
These men are terrific individuals and they will always have our blessings. Nothing we asked was too much and they always provided assistance regardless of the time of day or night.
I would throughly recommend that you use Raheel Group because for them, taking you to Ummrah isn’t a job or a chore it’s a privilege and it’s a duty that they perform admirably.
I would happily go Ummrah with Raheel group time and time again, inshallah Allah gives us the opportunity to see his beautiful land again, ameen ❤️

April 7, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,

Thank you for taking out time to leave a review.
We are glad that you and an exceptional experience - where you felt that your family were well-cared for. Taking care of our guests with sincerity is our primary aim.
It was a pleasure serving you and your family. We pray that you are blessed with many more visits to the holy cities!

Rated 5 out of 5 stars

Outstanding experience with Raheel Travel.

We have recently come back from performing Umrah and we had the most memorable experience with Raheel Travel.
From meeting at Heathrow airport, through the check in and to making sure we all were in the state of Ihraam before we got to Jeddah- they were guiding us the whole way.
They provided Umrah packs that came in handy during our time in Makkah and Madinah. Their thoughtful gestures of snack packs, sandwiches and ice cream treats were appreciated.
The first day of Umrah, my youngest daughter famously fainted. Raheel Travel group were there to take her aside and revive her. We want to especially thank Huzafa sir for not leaving my husband and daughter’s side and making sure she was fine to resume her Tawaaf.
Maulana Mohammed’s talks during the Ziyarat/sightseeing was inspiring and uplifting- the Seerah after Esha was a lovely end to the day.
They were amazing with the children and made them feel involved. My kids have great memories from the Ziyarat and sightseeing, they come back with more knowledge and understanding of Islamic history.
The accommodations for both Makkah and Madinah were perfect and close to the Masjids. Everything was well planned out to make our experience easier and comfortable.
I could go on and on with all the positives but will end it by saying that going with Raheel Travels was something I’ll always be thankful for and pray that we can join them again in the future.
We want to thank Maulana Mohummed, Maulana Khalil, Hafiz Habib, and Huzafa for their effort and dedication. I want to also thank sister Zainab for her guidance in the women’s group chat. May Allah bless them with success and reward them for their hardwork.

The Hussain family 💕

April 8, 2025
Unprompted review
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Reply from Raheel Travel

Dear guests,

Thank you for taking out time to leave a lengthy review.
We are glad that you and your children had a memorable and spiritually uplifting experience.
It was a pleasure serving you all. We hope to serve you again in the near future!

Rated 5 out of 5 stars

Umrah April 2025

Me and my family have recently returned from Umrah which we booked through Raheel Travel. Our experience with them from start to finish was excellent and their attention to detail during the trip has to be commended. This resulted in a very enjoyable umrah experience.

Before we departed, we were provided with all our umrah essentials (UV umbrella, drinking bottle etc), document pack and pre umrah seminar. Everything was super organised and this continued for the duration of the trip. Guides were on hand at departure to ensure the whole group checked in successfully and for the whole trip, guides were always available and it was evident that they were conscious of the welfare of each person that was travelling with the group. This continued all the way to the end of the trip when guides ensured each member of the group collected their luggage. Any queries I had were always answered/dealt with promptly and effectively.

I travelled with my elderly mother with mobility issues but the guides made the whole trip easy for us and ensured we were never left behind or forgotten about.

Overall my experience of Raheel Travel is an extremely positive one and I would highly recommend them to others. A special thanks to all the guides who looked after us on our trip, Hafiz Habib, Huzaifa, Molana Mohammed & Molana Khalil.

April 15, 2025
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Reply from Raheel Travel

Dear guest,

We are pleased that you had a positive and enjoyable experience. Serving our guests with sincerity is our primary aim.
It was a pleasure having you and your family on board.
We pray that you are blessed with many more trips to the holy cities.

Rated 5 out of 5 stars

Salaams

Salaams
This the first time I went to umrah and I had the best experience. Molana Muhammad, Molana Khaleel, Huzaifa and Hafez Habib khatib gave me the best treatment. They treated me as a person and not a number in the group. From day 1 till my last day they took care of you, they came and talk to you and as my self and others they approached you and ask us if they could do anything better in looking after us. The ziyaarats and travelling from Mecca to madinah was run very smoothly Masha,,,,, no hiccups. The thing that stood out to me besides them taking care of you how at breakfast time they would come and sit with you and enjoy a cup of tea with us and just having a normal everyday chit chat. Little things like that stay with you and make the trip more special where again I would say treat you as a person and not a number. I could go on and let you know how they made my journey very unique and special to me but I would recommend everyone to travel with them and experience it themselves. I was asked now you have done umrah with a group would you do it on my own and I told them I could but I would do umrah with this group over and over again.

April 7, 2025
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Reply from Raheel Travel

Dear guest,
Thank you for taking out time to leave a review.
We are glad that you felt well-cared for - we value our guests and try to serve them the best we can.
It was a pleasure having you on board. We hope to serve you again in the near future, inshaAllah!

Rated 5 out of 5 stars

An unforgettable experience!

As it was our first umrah, expectedly my family and I were quite nervous but this was definitely the best experience we've had and I don't think we could thank Raheel Travel enough!
The service is amazing, from the accommodation to excursions- each aspect is well planned and you can see the effort that they put into making it a memorable journey.

The guides are extremely knowledgable and the talks/ziyaarats were great sources of learning for the group. Advice was given at every step & this made the umrah go smoothly and each moment could truly be spent in worship because everything was taken care of! We also really valued how they offered a personal touch too, getting to know all of us individually and asking how we were doing frequently (particularly my mother who felt very grateful for their care and compassion as she had some health issues while being there). We never had any pressure to participate and felt at ease being part of the group.

It was an amazing trip that my family and I will never forget, thanks to Raheel Travel and we would recommend them time and time again!

April 9, 2025
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Reply from Raheel Travel

Dear guest,
We are glad that you had an unforgettable experience during your first Umrah trip.
It was a pleasure serving you and your family. We hope to serve you again in the near future.

Rated 5 out of 5 stars

A Journey that I will never forget

A Journey that I will never forget!

I recently had the privilege of performing Umrah with my family through Raheel Travel, and the experience was truly exceptional. From start to finish, their care and attention to detail made the journey seamless.

Special thanks to Molana Mohummed, Molana Khalil, Hafiz Habib, and Huzafa, whose dedication went beyond logistics—they ensured every member of our group felt valued and personally supported.

The daily talks after Esha Salaah were a standout feature, offering profound spiritual enrichment that brought our group closer together.

Raheel Travel expertly balances thoughtful service with meaningful spiritual guidance. I highly recommend them to anyone seeking a well-organised and rewarding pilgrimage.

Wishing them continued success—may Allah bless them for their dedication and hard work.

April 22, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,

Thank you for taking out time to leave a review.
We are glad that you had a positive experience and that you recognise that our tours offer a balance of service and spirituality.
It was a pleasure serving you and your family. We pray that you are blessed with many more trips to the holy cities!

Rated 5 out of 5 stars

A+++ service. Highly recommended.

Alhamdulillah my trip with Raheel travels was brilliant from start to finish. Communication was always clear and prompt. Throughout our umrah and days in Makkah and Madinah the team were approachable, helpful and clear. I can recommend them for both the first timers and experienced travellers.

February 24, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,
Thank you for leaving us a review. We hope to serve you again in the future.

Rated 5 out of 5 stars

Raheel Travels Surpassed All Expectations – An Umrah Experience Like No Other

As a first-time traveler with Raheel Travels, I can confidently say they exceeded all my expectations! I have been on umrah with other travel companies as well. But Raheel travels from start to finish, their attention to detail, outstanding customer service, and seamless organization made this Umrah journey an unforgettable experience.

Before departure, we received an informative webinar and a detailed guidebook, ensuring we were fully prepared. Raheel Travels even provided free travel essentials, which was a thoughtful touch. At the airport, our guide met us, ensured every passenger boarded before him, and handed out our hotel room numbers in advance, meaning no time was wasted checking in upon arrival in both Makkah and Madinah. The train journey to Madinah was by far the best mode of transport—comfortable, efficient, and stress-free.

Throughout our stay, Hafiz Habib and Molana Muhammad were always on hand to provide both spiritual and logistical guidance, making sure we performed Umrah correctly and understood its deeper significance. What truly stood out was how they brought the group together through activities, allowing us to connect with one another. I’ve walked away from this journey having made lifelong friendships—something I never expected.

A special thank you to the team for their incredible support in helping me care for my elderly mother, who has mobility needs. Their kindness and assistance made such a difference. It’s rare to find a travel company that genuinely cares for each and every individual in the group.

Raheel Travels is a one-stop shop for Umrah—they take care of everything. The only thing you need to bring is your personal spending money! They provide:
✔️lovely hotels close to Haram both in Makkah and Madina with breakfast included
✔️ Luxury transport, including museum entry fees
✔️ Complimentary snacks and Zamzam water

What truly stood out was their generosity—when only a 30 minute delay in our Ziyarah trip in Madinah (due to circumstances beyond their control) disrupted the schedule, Raheel Travels immediately provided a complimentary lunch for the entire group.

Molana Muhammad’s guidance throughout the journey was deeply educational, always supported by references from the Quran and Hadith. The Ziyarah trips in both Makkah and Madinah were incredibly detailed, covering sites that many other groups overlook.

I highly recommend Raheel Travels, especially to first-time Umrah travelers. Their expertise, organization, and care make the experience truly stress-free, enriching, and unforgettable.

JazakAllah Khair to the entire Raheel Travels team!

Muhammad Ali

February 22, 2025
Unprompted review
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Reply from Raheel Travel

Dear guest,
We appreciate the fact that you have taken out time to leave a detailed review. We are pleased that our service exceeded your expectations and that you benefited spiritually from your Umrah trip.
It was a pleasure serving you and your family. We pray that you are blessed with many more trips to the holy cities.

Rated 5 out of 5 stars

Deeply spiritual and educational…

Deeply spiritual and educational experience with Raheel Travels.
My self and my wife and daughter decided to do umrah could not have picked a better group to do this with my first visit after nearly 30 years. Can’t recommend them highly enough. Really impressed by the first class service from the team . exceeded all are expectations. Maulana Mohammed knowledge in explaining was second to none.

I want to express my gratitude to the entire Raheel Travels team:
• Hafiz Habib who would go above and beyond in organising a lot behind the scene.
Brother Ahmed for a very pleasant stay at the Address hotel really convenient location.

JazakAllah to the entire team for making this spiritual journey so unforgettable.
Highly recommended Raheel travel . InsahAllah will hopefully use to book again in the future.
May Allah reward your dedication .

Jzk
Mahmood and family.

February 12, 2025
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Reply from Raheel Travel

Dear guest,
Thank you for taking out time to leave a review. We are glad that you were impressed with the service you received. We are pleased that you benefitted spiritually from the tour - this is our primary aim.
It was a pleasure serving you and your family.
We hope to serve you again in future, inshaAllah.

Rated 1 out of 5 stars

My First Umrah Trip

The Highlight of this trip to me personally:
The Very first Time I set my eyes on Khana Kaaba (Subhnallah)
Seeing and paying my respects at the Prophet S.A.W Roza
These two experience I will always cherish close to my heart.

Raheel Travel Excellent At
The location of the hotels in Mecca and Madinah
The train from Mecca to Madinah
The leaders when request for advice or help straight away
How we Gelled as a group

On paper Raheel Travel very organised
Practically not so.
I know travelling times can vary etc
Going from Manchester to Doha striaght on next flight to Jeddah very long journey.
Then we did Umrah on same day very busy ( I know this is in no one’s hands)
To get back to hotel we arrived very late… as the guards were closing every exit of Haaram Sharif
There was no guide with us to guide us step by step, literally just got thrown into follow molanah Saab when doing the Tawaf .
Alhumdurillah within the group they were telling each other what to do. ( even when you have tried to prepare for the first time it is very overwhelming)
When we wanted to do our second Umrah we managed to find our way to Masjid Ayesha no advice guidance etc through asking questions within group we figured it out and managed to complete our Umrah .
May Allah accept it.
Alhumdurillah Molanah Saab has a lot of knowledge and I think sometimes he forgets that for a person who has come to do their Umrah first time dose not want to miss out on anything , so gathering on a night or the Ziyyarats amazing but it took a lot out of me .The Molana who was the speaker on the Madinah Ziyarat amazing.
What I felt that Raheel Travel is very good for people who have been before or who have the stamina etc they lacked understanding, empathy that some people’s health will not able them to do certain things , simple answer was will get a wheel chair.
Our journeys took very long I know we can’t predict the traffic
In Madinah we went for Ziyaarats etc very long and tiring 5 hours is a long time.
We went to the two museums amazing wish we had more time to explore but we couldn’t
On returning we walked to the Masjid Quba was told it’s a straight road etc but for someone like me I thought it will be ok🤔
Thankfully on return we came back on a buggy
Leaving Madinah a sad moment, once we got to Madinah airport we four (travel as a family of 4) were told or your seats maybe upgraded to business class as we only had one boarding card.
Once arriving in Doha by this time my body had began giving up …. We were told flight over booked we will be booked for the next flight from Doha to Manchester
The leaders tried but couldn’t do anything so we four stayed behind … none of the leaders offered to swap etc
Only gave us the lounge is very good you relax etc
So when we got to the lounge fully booked we literally lay on floor didn’t want to eat anything and wanted to get home.
Arrived in Manchester with a very difficult flight I was in pain all throughout , had not eaten anything since we left Madinah
Monday 24th ended up in hospital and am still here.
Surely when organising such groups you as leaders try and make the journey as comfortable as can be.
The webinars can also be improved by the knowledge of the country’s culture etc
I would not say this has been my best experience in travelling terms.
Of Course I understand some things are not in our hands.
The priority should be a safe comfortable journey ( I do not mean luxury)
Because you need all your energy to perform your Umrah.

I can not fault Molana Saab a very humble person Hafiz Habib straight on anything need doing or advice .
It has come to my attention a member of Raheel travel has contacted my family member, due to the review, he did not travel with you… this is very unprofessional if you would like to discuss this further, please be patient and let me return home from hospital.

Thank you for your response… my understanding is we need to agree to disagree. I disagree to everything you have put in your response.I could go into a long debate but I really do not want to. I do feel Raheel Travel are taking this personally. One of your guide contacted my siblings and I really do not even want to repeat the conversation.

Please for give me for my shortcomings in the trip. I definitely will not be recommending Raheel Travels
for first time people attending Umrah or if they have been before.
I will appreciate it if you do not give a response as far as I am concerned, this was my experience and I am closing this chapter.
Thank you
Tazeem

February 23, 2025
Unprompted review
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Reply from Raheel Travel

Dear Tazeem Akhtar,

Thank you for taking out time to leave a review.

In response to your dissatisfaction to elements of our service, we would like to highlight a few important points.

1. STOPOVER
a. Please note the itinerary was shared with you prior to booking and was on our website. You knew that there was a very short stopover
b. We choose such journeys because our guests prefer to reach their destination quicker, over having a longer journey due to a lengthy stopover

2.GUIDE FOR UMRAH
a. We provided a four-hour webinar, during which we informed you in detail how to perform Umrah
b. You were given a copy of our step-by-step Umrah guide prior to travel
c. We had 3 official guides and a volunteer supporting while the Umrah was being performed, one leading from the front and one at the back. It is impossible to offer individual support in the midst of so much congestion. We advised prior to performing Umrah to keep the booklets provided with you so you know what to do, and also posted on the group the meet-up point if you get detached from the group

3.ADVICE ABOUT SECOND UMRAH
a. This was discussed during the second night in Makkah, where you were present
b. The guides made themselves available in the hotel lobby every evening for guests to approach and ask any questions. You had the opportunity to ask questions
c. The WhatsApp group was always available as a forum to ask questions. We pinned all the guides’ local KSA numbers to the groups so that you could reach out for support at any given time. You were always reminded that you can freely reach out for support.

4. LACK OF EMPATHY FOR PEOPLE WITH HEALTH CONDITIONS
a. As discussed in the webinar, there was no obligation to attend any part of the itinerary. We explicitly mentioned if you are unable to take part in group activities, you did not need to. Subsequently you would have realised that the elderly were missing during some group activities. You had the same option. We understand that despite finding it difficult some people would still like to take part in activities – the only option then is to offer a wheelchair for comfort.
b. Talks take place in evenings so that people can focus on worship during the day. Again this was not something you had to attend.

5.LONG MADINAH ZIYARAT
You were told a day before that the Ziyarat would be for 5 hours. There was no pressure to attend. Our guests appreciate the detailed Ziyarat, hence why we provide it. It is easier and cheaper for us to do a shorter Ziyarah, but we try to provide quality.

6.EXPLORING MUSEUMS
The first museum policy is that you must be with the museum guide. For the second museum, you are usually left to yourself to explore, but we provide a service as courtesy to our guests and explain the main models. We informed you that you can come back and explore in your own time on the same ticket. It appears you did not do that.

7.AIRLINE OVERBOOKING FLIGHT
a. Note that only 2 guides were flying back to Manchester. When we offered to get you and your sister on the earlier flight, you refused this option as you wanted to come as a family
b. The guides stood for 2 hours negotiating with Qatar airways, ensuring you were not left on your own and escorted you to the lounge. An airline overbooking a flight is out of our hands and you will receive financial compensation from the airline.

8. SAUDI CULTURE
The webinar is already 4 hours long. We share travel logistics and important Islamic rulings about Umrah. Knowledge of Saudi culture can be gained through individual research. Again, any questions relating to this, could've been posed to the guides.

We feel satisfied with the service we provide our guests, and have not had guests feeling unsatisfied on this or previous tours. The 2 star rating is a great dis-service to the high standards we aim to set. I have therefore taken out time to respond to you myself as the company owner.

Wishing you all the best.

(Maulana) Mohummed Limbada
Director
Raheel Travels LTD

Rated 5 out of 5 stars

Hotels were amazing

Hotels were amazing, so clean, great service, huge variety for breakfast and walking distance to the mosques.

October 2, 2024
Unprompted review
Raheel Travel logo

Reply from Raheel Travel

Dear customer,
Thank you for leaving us a review. We hope to serve you again in the future.

Rated 5 out of 5 stars

Best First Umrah Experience

My daughter and I were truelly blessed to be invited to perform our first Umrah this August 2024 with Raheel travels and my husbands second this year with them. With Molana Mohamed and Hafiz Habib And Ahmeds help we had the most memorable and spiritual experience ever.All we had to do concentrate on our ibadat and performing our Umrah. Everything was taken care of, your transport, ziyarah, Amazing hotels .Which were so close to Haram. Each night in Madina we had Molana Mohamed giving us talks of our Nabi [S.A.W],unforgettable moments. From the beginning till the end we were given guidance on everything, if we didn't understand or needed help they were just a call away.We highly recommend Raheel travels if you are considering travelling for your Umrah as Molana Mohamed and team gave us stress free experience and 5 star service. May the Almighty bless them with lots of rewards for the work they doing in providing the best Umrah package out there..

August 6, 2024
Unprompted review
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Reply from Raheel Travel

Dear guest,
Ameen to your Du'aa!
We are glad that you had a positive Umrah experience. We look forward to serving you, and your family again in the near future.

Rated 5 out of 5 stars

Our experience with Raheel Travel

Raheel Travel provided us with excellent service from start to end. Molana and his team have shown great consideration for their guests and their needs. They definitely made this experience with the help of Allah an unforgettable experience. The seerah of the beloved messenger of Allah (saw) was brought to our attention throughout the trip. Travelling with qualified scholars who shared valuable knowledge made this trip one that bought us great closeness to the land of the master of both worlds (saw). Raheel Travel organized exceptional hotels and transportation for us. Due to this, we’re able to have a comfortable and enjoyable time in Makkah and Madina. May Allah reward the entire Raheel Travel team for their efforts. May Allah grant them success and prosperity in this world and the hereafter.

August 5, 2024
Unprompted review
Raheel Travel logo

Reply from Raheel Travel

Dear customer,
Ameen to your Du'aa!
We are glad that you had an 'unforgettable' experience and that you benefitted from the extracts Seerah shared throughout the tour.
We look forward to serving you and your family again in our upcoming tours!

Rated 5 out of 5 stars

The most amazing team and now our goto for future tours (iA)

A special thank you to Raheel Travel for making our Umrah trip so rewarding and especially for making the journey smooth for us by their immaculate logistics arrangements. We cannot give them enough plaudits. Particularly Molana Mohammed and Hafiz Habib and Ahmed. Molana's wisdom and talks made the trip extra rewarding by allowing us to connect with sira and hadith of the prophet saw. Beyond that, Hafiz and Molana kept us in great spirits with their guidance, clear instructions and terrific humour! It was truly a rewarding and spiritual journey (iA) and this is down to the fantastic preparation and execution from the team. May Allah reward their efforts.

August 5, 2024
Unprompted review
Raheel Travel logo

Reply from Raheel Travel

Dear customer,
We are pleased that you had a positive Umrah experience. Your review is much appreciated. We hope you use our service again.

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