Those we have been in touch with could not have been more helpful when booking tickets for Bullet Trains in Japan. We have generally made bookings over the phone rather than online in the past but Rai... See more
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Based on these reviews
As a 1st timer using railmonsters.com booking Nozomi tickets in Japan. it's easy but somehow got into making double bookings that I wasn't aware of. Perhaps it may be caused by the fast systems absor... See more
Due to an unexpected change in my flight schedule, I had problems with my train ticket because the times wouldn't work out. So I wrote an email without much hope of being able to reschedule my ticket... See more
This has to be the best costumer service i have ever dealt with. Super quick in response and truly want to facilitate your problem. I thank them for being there for me through my trip alone to make su... See more
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Company details
Written by the company
Rail Monsters: Your Global Train Ticket Hub. Rail Monsters ⭐⭐⭐⭐⭐ brings you the widest selection of train tickets globally, paired with features you won’t find anywhere else. Our advanced booking system secures the best seats and even offers complimentary upgrades when available. With comprehensive real-time data from over 250 operators, our app ensures reliable schedules, travel alerts, and unbeatable prices. From local trains to high-speed cross-country journeys, we’re here to give you unmatched control and peace of mind for every trip. Book tickets with Rail Monsters!
Contact info
United Kingdom
- cs@railmonsters.com
- railmonsters.com
4.4
Excellent
142 reviews
Replied to 61% of negative reviews
Typically replies within 1 month
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Don’t trust this Rail Monster
Don’t trust this Rail Monster, i booked here train ticket and it cost be double the price. Better book directly from which train station you want to buy. If i did not cancel my booking, i wouldn’t know how a big thief this app is!!!
March 28, 2025
Unprompted review
Reply from Rail Monsters
Hi Jho,
We're surprised by your comment, especially since you canceled the booking and were refunded. No theft occurred.
Ticket prices vary based on availability, currency exchange, and fees set by the rail suppliers. Everything is clearly shown before payment — no hidden charges, and no one is forced to buy.
We understand some people prefer buying directly at stations, but many others value booking online with support in English, 24/7 assistance, and a smoother experience — that’s exactly what Rail Monsters provides.
We ask you to reconsider the harsh accusation, as it doesn’t reflect how we operate or treat our customers.
I dealt with customer service manager…
I dealt with customer service manager Alex & the service was superb. Thank you
March 16, 2025
Unprompted review
Reply from Rail Monsters
Thank you so much, Wael!
We’re happy to hear you had a great experience with Alex and the Rail Monsters team. We’re always here to help — wishing you smooth travels ahead!
— Rail Monsters Support Team
Excellent support and very helpful
Excellent support and very helpful
A quick response meeting my requirements
Well done to all and special thanks to Alex
December 21, 2024
Unprompted review
Reply from Rail Monsters
Thank you, Fadi!
We’re truly glad to hear everything went smoothly and that Alex was able to help. We’ll make sure your kind words reach the whole Rail Monsters team. Always here if you need us again — enjoy your travels!
— Rail Monsters Support Team
NOT Recommended!
NOT Recommended!! I booked train tickets for my family and received booking confirmation and next day it was cancelled after asking to pay more for tickets which were already booked. Very disappointing and frustrating they don’t value their customers. They say it was an issue with their pricing system but why do Customer have to bear all the inconvenience!! Very cheap gesture by railmonsters.com.
December 19, 2024
Unprompted review
Reply from Rail Monsters
Hello Muzaffer,
We’re genuinely sorry to read your comment, but we’d like to clarify the situation for transparency.
Your order was cancelled due to a rare pricing issue from the rail supplier’s side. While these situations are outside our control, we always inform customers immediately and offer options to proceed if they still wish to travel.
It’s important to note that a disputed (chargeback) was filed from your side, even though the cancellation and refund were already processed. This action contradicts your public complaint and unfortunately limits how we can further assist.
We always strive to provide honest, responsive service — as reflected in hundreds of 5-star Google reviews. If you believe we made a mistake, our support team is happy to discuss it further.
— Rail Monsters Team
Used RailMonsters to book my…
Used RailMonsters to book my Tokyo-Osaka train, and it was super easy! The site’s super clear, and I found the ticket I wanted in no time. Loved having all the train options laid out, so I could pick exactly what worked for me. Had a quick question, and customer service was super helpful too. Made the whole booking process chill—definitely using them again next trip!
October 30, 2024
Unprompted review
railmonsters.com
This services makes train booking easy and hassle-free. Great prices, clear options, and responsive customer support. Highly recommend!
October 25, 2024
Unprompted review
Reply from Rail Monsters
Thank you for the fantastic review! We’re all about keeping train booking easy!
Great prices, clear options, and customer support that actually responds? We’ll take that compliment and run with it!
Looking forward to helping with your next trip—just say the word!
Alex from CS
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