Ordered two sets of rugby pitch furniture and dealt with James Dowler. Very quick responses to any questions and efficient ordering system with great design by their art team. Haven't received the ite... See more
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I would like this opportunity to highlight great customer service. I ordered some rugby balls which were delivered by Amazon but delivered to the wrong address. I spoke to Martin on Friday after... See more
My order arrived as predicted and in good order, so all good there. Would have liked to see more detailed product information on the website though. Information like whether or not the water bottles... See more
These items were bought for a kids rugby club, where kids from all ages and abilities play some with learnimg difficilties and some with autism and make friends for life and let off some steam, speed... See more
Company details
Information provided by various external sources
Having sold rugby balls, training equipment and clothing for over 15 years, we have a deep routed passion for the sport and the experience to produce high quality products. Supplying teams at over 3,000 schools, universities and clubs during this time, we are able to offer incredible deals to keep you clothed and equipped during the seasons.
Contact info
Fantastic customer service in these difficult times
Thank you for great customer service, especially in these exceptional times. I ordered a Crazy catcher for my girls. It arrived so quickly, unbelievable! The girls love it, so hopefully they will be able to maintain some netball and football skills ready for when life gets back to normal!
April 7, 2020
Unprompted review
POOR STILL HASN'T ARRIVED
POOR STILL HASN'T ARRIVED - ALMOST 2 WEEKS NOW & NO UPDATE
March 3, 2020
Unprompted review
Reply from Ramrugby.co.uk
Good morning James,
Did you get our response to the email you sent on Friday?
As detailed on our website, we are currently out of stock of some sizes of the football kit. As I mentioned, we are expecting a delivery later this week so as soon as the stock comes in your kit will be dispatched.
Apologies again for the delay.
Kind regards,
Pat
Easy to order and quick delivery
March 2, 2020
Unprompted review
The best customer service around
The best customer service around. I was kept informed at each stage of all my orders by a real person - not an anonymous sender as is so common these days - who replied to any questions I had within an hour. Will definitely keep using you!
February 17, 2020
Unprompted review
Good quality products but website and postage to be improved
Goods received were good but website could be better with more pictures and more descriptions of the product.
I bought a large kids hoodie for me as am a small adult. It fit perfectly other than the arm length but no information on website on arm length.
The packaging and postage cost is excessive. When I received a couple of shorts, a hat and socks, I was charged nearly £7! They came in a huge box when they could have come in a pouch, and I didn't need them in 2 days so an option for a cheaper, slower service would be good.
February 9, 2020
Unprompted review
The football kit was delivered in time…
The football kit was delivered in time and it looks nice
February 8, 2020
Unprompted review
Yet again great service
Yet again great service, good value for money and fast turn around. Ordered 150 balls and 20+ miscellaneous pieces of training equipment and all was received in expected condition within 2 days of placing the order. I won't use any other provider while this standard continues.
January 30, 2020
Unprompted review
Poor customer service
Ordered and paid for two items over three weeks ago. Got an email from RAM within the hour saying items had been picked and dispatched along with messages from courier company with my tracking number.
Days after the order was placed, I received an email to say one item was out of stock and would be two weeks wait. Not good service that the website let me order an item out of stock and to even be told it was dispatched!
Item one delivered after agreed to send one without the other within a reasonable time. Still awaiting the second item over three weeks later.
January 23, 2020
Unprompted review
Reply from Ramrugby.co.uk
Hi Sophie,
I'm sorry there was a delay with your order.
As advised in my email, when an order is placed, an automated dispatch note gets sent out to customers. We can sometimes go out of stock during the day, particularly on popular items, and we give you the option of keeping the order live so we can deliver once we get replenishment stock. When this happens, we contact you to let you know there will be a delay. Unfortunately, because your order was placed between Christmas and New Year there was a delay in informing you.
The item is now back in stock and was dispatched on Monday as advised, however, it is being held by Parcel Force as they cannot find your address. I have emailed you to ask if there are any further details you can provide so if you could contact me so that I can get that resolved for you that would be great.
Apologies again for the inconvenience caused.
Kind regards,
Pat
Ram Gripper Balls and Customer Service
We made a bulk order of Ram Gripper balls in sizes 3 & 4 a couple of years ago and have been delighted by the longevity of the product. The grips last a long time with many of our balls on their second season and still going strong. These were also custom printed balls that look great so we are very happy all round. Richard from Ram is always exceptionally helpful and I have been delighted with the customer service we receive. Gareth Withers, Hilden Grange School
January 21, 2020
Unprompted review
Great quality shirts
January 14, 2020
Unprompted review
Amazing customer service
I contacted them by email to see if the item I wanted was in stock and how long delivery would be, as it was needed for my sons birthday in two days time. They replied to my email immediately, and told me if I ordered before a certain time, it could be dispatched straight away. True to their word, they dispatched immediately for delivery the next day.
Unfortunately the delivery company were less than professional when it came to delivering the product, but ram rugby sorted that out perfectly too.
No faults and I would be happy to order from them again. The item is perfect and my son was delighted with his present.
January 6, 2020
Unprompted review
Great product and exceptional service
Great product and exceptional service. Ordered on 22 December with a note to ask whether it would be delivered in time for Christmas. Got a call back letting me know that they would try but no guarantees due to the courier being very busy. Offered for me to pick up from the office which is nearby to home.
They (Sarah) then called me back and asked if I would be around for them to drop off at home on way back from work! Superstar - and my boys are now merrily practising their tackles without endangering my life or limb!!
December 30, 2019
Unprompted review
Very quick delivery especially given…
Very quick delivery especially given the proximity to Christmas Day, ordered late on 22nd delivered on 24th!
Tackle Shields feel very good quality and can’t wait to use them!
December 30, 2019
Unprompted review
Delivered quickly
Delivered quickly. Good quality and exactly what we wanted.
December 26, 2019
Unprompted review
Quick delivery and product in excellent…
Quick delivery and product in excellent condition
December 24, 2019
Unprompted review
RAM were excellent; Parcelforce were not.
Excellent response from RAM. Would be 5 stars if Parcelforce updated their delivery progress. RAM said it would be delivered on Monday and it was. Sadly it was left with the neighbour whose present it was because Parcelforce tracking said it was still in their distant depot until I got a message saying it had been delivered.
December 22, 2019
Unprompted review
An error which was very well handled
One item was left out of the order but when I followed this up they contacted me immediately to apologise and put the additional item in the post straight away.
December 20, 2019
Unprompted review
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