Rankins Jewellers Reviews 

233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional customer service and welcoming store atmosphere. Customers frequently mention the stunning jewellery, beautiful packaging, and outstanding overall quality of the precious pieces they receive for memorable occasions. People also emphasize the friendly and professional staff members who go above and beyond to accommodate bespoke designs and urgent requests. Some people were satisfied with online ordering, noting that the digital platform makes it very easy to purchase wonderful gifts remotely. Reviewers additionally appreciate the prompt communication, careful tracking details, and speedy delivery times when receiving their online parcels safely.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality and craftsmanship. Reviewers... See more

Quality

Customers report great satisfaction with the outstanding quality and craftsmanship of the jewelry. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, consistently describing the team as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, kind, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. Jewelry Designer
  2. Jeweler
  3. Jewelry Engraver
  4. Jewelry Store
  5. Watch Store

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(233)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a custom made diamond ring…

I bought a custom made diamond ring from Rankins to replace my 11 year old wedding set. Their customer service was amazing and they helped me by answering all my questions. The ring was ready earlier than expected which was great as I had it for the day of my anniversary even though I ordered at short notice! It came out absolutely beautiful and exceeded any expectations I had. I will definitely be shopping with them again.

August 18, 2025
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Thank you so much, for your lovely review Sam! We’re so happy you love your custom diamond ring set — it turned out beautiful 💍 Really appreciate you choosing us and we’d love to help you again anytime!

Rated 5 out of 5 stars

Ring resize

Where do I start.
Rankins kindly offered to resize a ring that my wife struggled to put on her finger.
From the start Rankins were very helpful, polite and could not do enough for you to accommodate you.
I would highly recommend Rankins to anyone that wants to purchase a special something for a relative, family member, etc
10 out of 10
Thank you so much to the team

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Rankins customer service was superb

Rankins customer service was superb, they responded quickly to my enquiry, were super friendly and helpful when choosing a gift and arranged for next day delivery of my order. The quality of their jewellery is second to none.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I had the best experience with rankins…

I had the best experience with rankins ordering my necklace, I couldn’t decide what size I wanted and rankins and their team help me with the sizing by showing sketches of my necklace that made my choice so much easier, I’m in love with my necklace it arrived today and it is stunning, I like to say and massive thank you to rankins jewellers and their team for everything 🫶🏻

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

10/10 Service

Hiya just wanted to drop a message to say thank you for the communication regarding the watch and the easy buying process! Once we arrived at the shop it was very quick and stress free to purchase the watch! I am so so happy with it it’s everything i’ve dreamed of ❤️❤️❤️Thank you again xx

I was assisted by both Daisy & Ryder xx

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

I went today to purchase my wedding…

I went today to purchase my wedding ring. I went in for one thing and picked something completely different!! Alfie was dealing with it for me with the help of a another lovely lady who's name i didn't get. Nothing was to much of a problem and I walked out with exactly what I wanted with a great price. Thank you so much I would highly recommend!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

I only ever buy my jewellery from Rankins. It’s always a fantastic service. I was served by Alfie. He was friendly and professional. I’m so happy with my ring and can’t thank them enough! I don’t normally leave reviews but they really are the best!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend these guys they…

Would highly recommend these guys they go up and beyond for there customer no matter what. And given December is a very stressful month for all of us especially the guys at rankings but Daisy made sure every thing was stress free for me and and went out of here way and went every way possible to help me

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Rankins

Rankins are very informative very helpful
Nothing is too much for them
Great service everytime i have dealt with rankins
Good pricing 👍🏻
Will always go back

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Rankins really did save my day as I…

Rankins really did save my day as I purchased some stud rose design earrings from them after my sister sadly passed away her name rose and I just lost one , I got them around 4 years ago, and they went above and beyond and managed to find a replacement one for me absolutely brilliant team I cannot thank them enough

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Rankins jewellers what can I say…

Rankins jewellers what can I say absolutely amazing quality and style of jewellery fast delivery very friendly and helpful , very good prices , definitely recommend and will be purchasing more from them very soon . Ordered 2 craved and engraved bangles pictures just don’t do them justice,

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

After spending quite some time looking…

After spending quite some time looking for the watch I wanted I found exactly what I wanted at rankins . Recived my watch next day in very happy with it beautiful condition very easy stress free purchase will definitely be a returning customer 😊

November 7, 2024
Unprompted review

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