Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team is very helpful and knowledgeable
The guys know the technical detail of their products
Excellent service and high-quality…
Excellent service and high-quality bikes. The staff were very helpful and professional. Totally recommend!
They are so helpful and they have very…
They are so helpful and they have very high qualified products. Perfect customer service. I’ve bought 2 bikes from this shop.
Straightforward
Shipped out missing part of my order has helped with issues concerning the scooter will possible issues and further details.Some miscommunication but this was due to upgraded order.
Phenomenal service by the company and…
Phenomenal service by the company and Fred,purchased an e-scooter at 10.30 am and Fred delivered fully built by 6.45 pm an hour and 30 mins away from the store👌Fred was super helpful and a very polite 👌👌amazing service guys
Very helpful and friendliy
There very nice and takes care of every…
There very nice and takes care of every costumer with love
Best in London
Always good experience with these guys, very professional and knowledgeable.
Many thanks
Don’t ever trust this people
Don’t ever trust this people, avoid at all costs, they are liars and very dishonest all of them, once they took your money the will became your worst enemy, they have no word, and if i have read the reviews before spending my money on them I would never do, if you can’t trust peoples words then you will always loose, and will take your money your time and you will be stressed, not worthy, and i pay more expensive so I could get from a store, big mistake. Avoid because not honest people.

Reply from Rapid Scooter Master
This shop is seriously awesome!!!
This shop is seriously awesome, the second scooter I have purchased from them and they never fail to disappoint. Fast delivery and great service. Cant recommend them enough. Anyone looking to invest in a scooter this is the place to go 👍
Great eBike retailer
Just used RSM to buy an Engwe bike, and the staff were very helpful and accommodating. I was a bit hesitant spending that amount of money at first, but the staff helped at every step, and reassured me.
Best e-bike store
My first experience buying from Rapid Scooter Master was excellent. Fred at the Finchley branch, along with the online team, was very helpful and answered all my questions. Thank you! More power to you!👍
Delivery was quick and the bike is…
Delivery was quick and the bike is great quality only issue I had was with the charger plug as it's an adapter for us/EU to UK it was very loose fitting and fiddly to get to work however a quick trip to my local home bargains sorted it with a new adapter
Very good customer service
Very good customer service
I brought new bike from here and they are always ready to help people
Truly recommend
I was very nervous about about spending…
I was very nervous about about spending all that money on an e scooter for my grandson I wanted it just right for him!, and the team were so so helpful they helped with every question so quickly and didn't make me feel silly. I will keep using them and recommend them to everyone
You better stop the prank calls or I'm…
You better stop the prank calls or I'm getting InTouch with the police
Bang out of order first you do me over now this it better stop

Reply from Rapid Scooter Master
Delivery was spot on and the scooter…
Delivery was spot on and the scooter exceeded expectations...would definitely buy from them again
made everything extremely easy to…
made everything extremely easy to understand, i had a problem after assembling the product, so i went and showed him it and he fixed it immediately, amazing service too
In safe Hands
I ordered 2 identical Bikes in July .However i had to wait a couple of months for them to come back into stock .Once i got them and put them together I broke the key on one of them trying to release the battery. I contacted Rapid Scooter and with in a few days a full replacement lock with keys had arrived at my address. They where really helpful from the very start of me ordering these bikes in July right up to the replacement lock > I do hope i don't have to contact Rapid Scooter again with any other problems But if i do i know i will be dealing with a business who will do where upmost to solve whatever problem i have I would highly recommend anybody who is interested in purchasing a Bike or Scooter to contact ant talk to these people first No matter how far you live from there Business I live in North Wales and there are plenty of suppliers in my area But i chose this one after a short phone call
Good customer service and quick job
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







