Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more
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Review summary
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Reviews shaping this summary
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more
I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more
I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more
Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
2 Oxford Road, NW6 5SL, London, United Kingdom
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4.8
Excellent
455 reviews
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This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Very helpful staff in the Kilburn…
Very helpful staff in the Kilburn branch. Fred was awesome at answering any questions I had and helped me set up my new bike. Highly recommended!
July 15, 2025
Unprompted review
this is new shop and i went there to…
this is new shop and i went there to fix my ebike they are realy friendy and they are perfeshional for repair ebike and scooter. my job was change controller and i am so happy for price
July 9, 2025
Unprompted review
One of the best customer experiences…
One of the best customer experiences I’ve had to date, slight issue with the delivery that the customer care team owned through to resolution. Can’t fault anything
June 30, 2025
My scooter the brake was too loose ,I…
My scooter the brake was too loose ,I went to the shop and I was asking ,the boss find someone fix it,I thought maybe £5-£10,after the guy say fixed,and no fee ,I was very surprised!I need to write it here,the boss are so nice and kind!thank you
July 4, 2025
Unprompted review
Excellent Communication
Excellent Communication,
Staff very knowledgeable and professional. Highly recommended👍🏻
June 28, 2025
The positive reviews on this site speak…
The positive reviews on this site speak for themselves! I cannot recommend these people enough for their honesty and integrity. As an elderly customer, I made an incorrect order. They were quick to issue a no quibble refund immediately. This is the true test of their customer focus.
Thank guys....you go to the top of my integrity list!
June 27, 2025
Unprompted review
Got it quickly and it was brand new
June 27, 2025
⭐️⭐️⭐️ 3 Stars – Product Good, Communication Poor
EDIT:
The bike was found to have a damaged screen, email and photos send to company, will edit to see how they deal with it.
I recently ordered an ENGWE ENGINE PRO 2.0 Electric Bike from Rapid Scooter, spending almost £1,500. While the product itself seems good and the delivery eventually happened, the overall experience left a lot to be desired.
Firstly, I received no communication from the delivery company (BJS) despite emailing them directly. I only found out the delivery was happening when I got a phone call out of the blue giving me 45 minutes’ notice—causing me to leave work urgently. No tracking link or time slot was provided to me in advance, despite the company’s claim that these were sent.
Rapid Scooter’s customer service team did respond once I reached out, and they were polite. However, they implied that I may have missed messages or emails—which I can confidently say I didn’t receive. There was no proactive communication from them after the order confirmation, and no effort to ensure the delivery company was keeping me informed either.
I understand that large-item deliveries can be more complex, but when a high-value item is involved—especially one needed for a specific event—clear, reliable communication is essential. Unfortunately, that was lacking here.
I’m giving 3 stars because I did receive the product in the end, and the support team was responsive when I reached out—but the lack of communication, failure to follow through on delivery updates, and last-minute disruption were major letdowns.
July 1, 2025
Unprompted review
Reply from Rapid Scooter Master
Hi Mrs Hughes,
Thank you for taking the time to leave a review we genuinely appreciate your feedback.
I’m glad to hear you received your ENGWE Engine Pro 2.0 within the delivery timeframe outlined in our shipping policy.
However, I do want to clarify a few important points, as we’ve already explained via email. Since your order was placed, you were sent three emails from us:
1) An order confirmation
2) A dispatch confirmation
3) A email with a tracking link for BJS Logistics containing your delivery updates allowing you to track your parcel step by step
All of these emails were timestamped and the times re-sent to you for your reference yesterday. While we understand that emails can occasionally be missed, the information was sent as promised.
You emailed yesterday, expressing frustration and requesting compensation, this was the first time you contacted our support team. We're available 7 days a week via phone, live chat, and email, and we responded to you within minutes. In our reply, we not only re-confirmed the tracking information but also firmly provided your delivery day and time slot by looking at the BJS tracking, I'm uncertain why you were still surprised the delivery was due today still.
Despite this, your response dismissed the information and again requested compensation. We also attempted to reach you by phone later twice but we could not reach you. As delivery was made on time, within our agreed terms, and all communication was sent out as expected, we’re unable to offer compensation in this case.
I am sorry you experience did not meet your expectations, we’re always happy to help and committed to improving where possible, but we also ask for fairness when reviewing circumstances. Should you need anything further, feel free to reach out.
Best regards,
The Rapid Scooter Team
They are friendly and helpful also fix…
They are friendly and helpful also fix my bike soon with good price so recommend to my friends.
June 26, 2025
Unprompted review
Really happy with the delivery and…
Really happy with the delivery and customer service was very helpful throughout the process. Charging and soon ready to test
June 25, 2025
Unprompted review
Very good service
June 21, 2025
Unprompted review
Helped me build my scooter
Helped me build my scooter, explained everything to me so i fully understood, lovely communication and excellent customer service! HIGHLY RECCOMEND!!!!!!!
June 12, 2025
Unprompted review
Brilliant service and amazing guys !!
June 5, 2025
Unprompted review
Had just what i wanted
Item received on time, they kept me up to date with delivery.
Very pleased with purchase. Wanted to support a bricks & mortar business not just an online warehouse 😁😁😁
May 27, 2025
Reply from Rapid Scooter Master
You're awesome, thanks for your support! Enjoy your new ride!
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