Ordered Christmas presents December 3rd. Got the email January 6th that they lost the package and are refunding me in 5-10 business days. First and last order
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Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... See more
Company replied
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... See more
Company replied
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... See more
Company details
Written by the company
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Contact info
PO BOX 278 Salisbury , 4107, Brisbane, Australia
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
2.0
Poor
205 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Rare Candy Collectables
Hi Jordan,
Thank you for your feedback - we're glad you're happy with our services!
Great service
Great service
Simple use of website and interface yet appealing design
Never had a issue
Amazing business
July 23, 2021
Reply from Rare Candy Collectables
Hi Erkan,
Thank you for your feedback - we're glad you're happy with our services!
Shipping is always quick
Shipping is always quick
I love the variety of things and the price is unbeatable. I'll sometimes find things at one store and purchase it from Rare Candy due to price and reliability
July 23, 2021
Reply from Rare Candy Collectables
Hi Zoe,
Thank you for your feedback - we're glad you're happy with our services!
Rare candy is where I go for all my TCG…
Rare candy is where I go for all my TCG needs. From ease of purchase to delivery Alex is all over it. Will not use anyone else. 11/10 highly recommend.
July 22, 2021
Reply from Rare Candy Collectables
Hi Troy,
Thank you for your feedback - we're glad you're happy with our services!
UltraPro Toploader and Sleeves
Thank You Rare Candy Collectables. Excellent customer service. Everything arrived on time and packed well. Will definitely do business again soon . Legends.
July 22, 2021
Reply from Rare Candy Collectables
Hi Red,
Thank you for your feedback - we're glad you're happy with our services!
Prompt service
Prompt service, easy to deal with and products are always as advertised. When contacted directly, the team are very helpful and informative!
July 22, 2021
Reply from Rare Candy Collectables
Hi Alex,
Thank you for your feedback - we're glad you're happy with our services!
Today i called to enquire about the…
Today i called to enquire about the buisness as i am always careful who I share my personal information with when buying online. My simple questions were, who is the owner and where is the buisness located, the response i got was a rude and abrupt "mate we have 5000 customers, if you dont trust us go to another online store".
After leaving the same review on facebook, instead of messaging me privately the owner of the buisness went ahead and made a post on the websites page lying and manipulating what actually happened on the phone and portrayed me to be a bad guy. After being harassed by his followers, calmingly and politely responding to them, I was blocked from his page and all my comments were deleted. He then made another post stating i was threatening, bullying and abusing his customers. I had predicted that this would happen after the owners previous antics so i had already taken screen shots of everything i had said on the post.
Very unprofessional, very deceitful and very disappointed.
July 21, 2021
Unprompted review
Reply from Rare Candy Collectables
Hi Wragestein,
Thank you for your feedback.
At the time of receiving your phone call we believed we answered your questions to the best of our abilities, as well as providing alternative suggestions that we thought would be in your best interest.
We understand from your review that our decision to do so was wrong, and we apologise for doing so. We would also like to apologise for our response on Facebook, as we believed at the time we were doing the right thing.
We as a business, have learned from this experience to better our approach with customer concerns. We hope you accept our sincerest apologises with how we handled your query at the time.
My favourite Pokemon store
Have been a regular buyer for over a year now and just wanted to leave a review to show my thanks for a terrific service. Amazing prices in a demanding market and I've always been helped if a have a question.
July 20, 2021
Unprompted review
Reply from Rare Candy Collectables
Hi Josh,
Thank you for your feedback - we're glad you're happy with our services!
Rare candy collectables never…
Rare candy collectables never disappoints great prices great service and fast delivery. Legends!
July 19, 2021
Reply from Rare Candy Collectables
Hi Lachlan,
Thank you for your feedback - we're glad you're happy with our services!
Awesome products
Awesome products, great range.
Fast delivery, good to speak to about products.
Always deal with these guys, they are my go to store
July 19, 2021
Unprompted review
Reply from Rare Candy Collectables
Hi Josh,
Thank you for your feedback - we're glad you're happy with our services!
Great store
Fantastic delivery service, got everything posted on the same day and I received everything I asked for promptly and in good condition.
July 19, 2021
Reply from Rare Candy Collectables
Hi Jeremi,
Thank you for your feedback - we're glad you're happy with our services!
Best online tcg ordering experience…
Best online tcg ordering experience around!! Great price and great service. Highly recommend!!
July 19, 2021
Reply from Rare Candy Collectables
Hi Ben,
Thank you for your feedback - we're glad you're happy with our services!
Reply from Rare Candy Collectables
Hi Ryan,
Thank you for your feedback - we're glad you're happy with our services!
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