Rare Candy Collectables Reviews 205

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Ordered Christmas presents December 3rd. Got the email January 6th that they lost the package and are refunding me in 5-10 business days. First and last order

Rated 1 out of 5 stars

Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... See more

Company replied

Rated 5 out of 5 stars

Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... See more

Company replied

Rated 1 out of 5 stars

Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... See more

Company details

  1. Trading Card Store
  2. Collectibles Store
  3. Hobby Store

Written by the company

Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.


Contact info

2.0

Poor

TrustScore 2 out of 5

205 reviews

5-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Great service, very happy

Great service, very happy. Made a late night order with the wrong address, sent an email and got a response straight away fixing the issue. Slight postage delays but can't blame anyone but Aus Post for that.

August 30, 2021
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Reply from Rare Candy Collectables

Hi Dan,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Very fast shipping

Very fast shipping , product arrived perfect thankyou

August 23, 2021
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Reply from Rare Candy Collectables

Hi Zoe,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy site to use and products shipped safely and quickly

August 20, 2021
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Reply from Rare Candy Collectables

Hi Brooke,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Awesome 👌

Awesome 👌 good prices and friendly staff

August 20, 2021
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Reply from Rare Candy Collectables

Hi John,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Ordered 11am Tuesday and received…

Ordered 11am Tuesday and received package by 1pm next day! Amazing! Quick and easy.

August 20, 2021
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Reply from Rare Candy Collectables

Hi Gerard,

Thank you for your feedback - Auspost has definitely improved in delivery speed!

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Quick postage! Nicely wrapped and packaged cards!

August 9, 2021
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Reply from Rare Candy Collectables

Hi Jack,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Very good and competitive prices

Very good and competitive prices, a lot of stock that's harder to get from other stores.

August 6, 2021
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Reply from Rare Candy Collectables

Hi Haydn,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Always consistent

Always consistent! Absolutely no complaints :)

August 5, 2021
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Reply from Rare Candy Collectables

Hi Jarrod,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Top shelf!!!!

Emailed deals are only ever the best...nothing annoying.
New website is easy to navigate.
Fast service.
Proud to support an Australian local business.

August 3, 2021
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Reply from Rare Candy Collectables

Hi Jpegg,

Thank you for your feedback - we're glad you're happy with our new website!

Rated 5 out of 5 stars

great to deal with

great to deal with, easy, friendly, reliable..

August 2, 2021
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Reply from Rare Candy Collectables

Hi Ahillea,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Been using Rare Candy since October…

Been using Rare Candy since October last year. Wished I joined earlier. Very good service and quick delivery options. Reliable and is the place where I purchase Pokemon products both English and Japanese. Recommend.

August 1, 2021
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Reply from Rare Candy Collectables

Hi Eduardo,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Good service

Good service, fast postage, well packaged.

August 1, 2021
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Reply from Rare Candy Collectables

Hi RobDee,

Thank you for your feedback - we're glad you're happy with our services!

Rated 5 out of 5 stars

Amazing store for Pokémon Cards (amongst other things)

Rare Candy Collectables is a fantastic store. I mainly use them for purchasing Pokémon TCG products - so some of my review focuses on that point. I honestly believe they are in the top handful of stores for pre-ordering and purchasing EN Pokémon TCG products and they also stock JP products at very competitive prices (you've gotta be quick if you want to get your hands on products like Eevee Heroes though!).

Communication from the store is excellent. If I've needed to get in touch regarding an existing order, upcoming products or any other queries, I've received a reply very promptly. Orders are well packed and shipped quickly. I've never had any issues at all with the way products are packed - they use enough wrapping etc to keep products safe but not so much that it's wasteful.

Their membership options are fantastic as they enable a permanent discount and free express shipping. You also earn points for every purchase to use on discounts for any products. Furthermore, members are given priority when preordering. If you're into collecting Pokemon TCG products (or any other products stocked by Rare Candy - Dragon Ball Super TCG, Yu-Gi-Oh, Digimon) and make regular purchases then the membership is the way to go. Other stores use reward point systems but the additional benefits of Rare Candy membership outshine or equal any other stores.

July 31, 2021
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Reply from Rare Candy Collectables

Hi AJ,

Thank you for your detailed feedback. We're glad you're happy with our services and making the most out of our paid Membership program.

We look forward to your next purchase with us.

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