Ordered Christmas presents December 3rd. Got the email January 6th that they lost the package and are refunding me in 5-10 business days. First and last order
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See what reviewers are saying
Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... See more
Company replied
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... See more
Company replied
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... See more
Company details
Written by the company
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Contact info
PO BOX 278 Salisbury , 4107, Brisbane, Australia
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
2.0
Poor
205 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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People also looked at
pre ordered an item then waited months…
pre ordered an item then waited months after it release for item was told on back order. got refunded with no explanation now have to pay more then release cost to buy. do not trust
January 15, 2023
Unprompted review
BUYER BEWARE! Do not let the old 5 star reviews fool you.
BUYER BEWARE!
this company has all bad reviews from 2022. Don't let the 5 star reviews fool you.
Ordered 6 chocolate bars for $70 Canadian. It took 1 month to deliver. Product arrived damaged and packaging waa very flimsy.
No communication at all from company.
Absolutely do not recommend.
Very very disappointed 😞
December 26, 2022
Unprompted review
Total rip off...
Just don't do it. You waste your money here, spent $105 on 2 canned drink, 1 instant ramen pack and a few hard candies... its a "large" mystery pack.... the mystery is where the rest is???
November 19, 2022
Unprompted review
Disappointed/ unsatisfactory
I had received items that are already opened with pop tarts missing , items ordered not received, multiple boxes already opened , lids broken off, damaged product and very poor communication. I was happy with some of the items (Taco Bell chipotle, yahoos , prime and mountain dews, Pokémon sparkling waters )for the most part but the second order was beyond disappointing . The lemon pop tarts said pack of 8 on box and was opened with a pack missing and the other packs and sticky stuff on them as of Simone had eaten a pack and then went and out the other packs in the box with their dirty sticky fingers . When you try and email or phone no one gets back to you. I wish it had been a better experience as I spent just under 400$ Their site says to contact if items are damaged and so far I have not had a response back from them . Do not order the mystery boxes ! Ordered one of each and all items come randomly in one box as of someone went through their cupboards and out items they aren’t eating or using into the box and than send it off .
November 30, 2022
Unprompted review
Authentic Pokemon TCG items
Authentic Pokemon TCG items, super fast delivery, would highly recommend!
November 26, 2022
Unprompted review
Absolutely Horrible!!!!!
Absolutely Horrible!!!!!! Firstly, it took FOREVER to receive what I ordered…. when I did receive my order it was the wrong items! I left messages in their chat, no response!! I sent multiple emails, no response. They don’t care!! Don’t order from Rare Candy! Huge mistake, Huge!!
October 15, 2022
Unprompted review
Zero Responsiveness
Have reached out via email, online chat, facebook, etc. and absolutely no response about an order placed for which I have had no communication on in 5 days.
Update - apparently they don't give a damn about emails, but if you try to contact them via social media (asking on their posts if anybody else has had the same issues) they will email you with the following:
HAVE YOU READ OUR WEBSITE POLICY ?
please read it before spamming our instagram.
you have to wait like everybody else
please dont order from us again, you are annoying
I have suggested that they perhaps read up on providing decent customer service. Avoid this company!
October 6, 2022
Unprompted review
Horrible service
Horrible service! Placed my order SEP 15th and have not received package as yet. Left numerous emails with no response. Finally one stating they will ship ASAP...that was one week ago with no shipping notification. The phone does not state the name of the company and the voicemail box is full so cannot leave message.
Is this site legit???
September 15, 2022
Unprompted review
I can't see my tracking for my order
I can't see my tracking for my order. The order number not lead anywhere. No response for e mail, messenger, chat etc...
August 30, 2022
Unprompted review
I am very disappointed
I am very disappointed. Ordered 10 days ago and still didn't hear from them. No notification and my order is still in "processing" mode. Tried to call them : the msg inbox is full so I can't even leave a message. I wrote an email : of course didn't get any reply. Tried their chat online feature and couldn't have anyone to help there as well.
FYI, I ordered from Canadian website
June 21, 2022
Unprompted review
Good shop for TCG items
First time buying from rare candy collectables. Very quick shipping and happy with the quality of items. I highly recommend this shop for your TCG needs. I will be coming back!
April 14, 2022
Reply from Rare Candy Collectables
Hi Kevin,
Thank you for your feedback. We're glad that you are satisfied with our services and products that we offer.
We look forward to your next purchase.
Pulled rainbow zard cheerin
April 5, 2022
Reply from Rare Candy Collectables
Hi Locky,
Thank you for your feedback. Congratulations on your pull from your recent purchase!
We look forward to your next visit with us.
⭐⭐⭐⭐⭐
Fantastic website which is easy to navigate. Customer service was ⭐⭐⭐⭐⭐ and prompt. 10/10 recommend using this site. I got some great pulls from my Pokemon booster Box.
April 5, 2022
Reply from Rare Candy Collectables
Hi Katie,
Thank you for your feedback. We're glad that you have had a positive experience with our website and services. Congratulations on your pulls!
We look forward to your next purchase with us.
Great Company
Excellent Delivery time and product was in great condition definitely would by from these guys again
March 25, 2022
Reply from Rare Candy Collectables
Hi Lachlan,
Thank you for your feedback. We're glad that your order arrived in a timely manner and as described.
We look forward to your next purchase with us!
Reply from Rare Candy Collectables
Hi Chris,
Thank you for your feedback. We're glad that you are satisfied with our shipping and competitive prices.
We look forward to your next purchase!
Happy customer!
Happy customer! Toploaders are top quality and appreciate them being carefully packaged.
March 23, 2022
Reply from Rare Candy Collectables
Hi Roseanne,
Thank you for your feedback. We're glad that you have had a positive experience, and the products we provided were as expected.
We look forward to your next purchase!
Awesome experience
My items were shipped quick and were well protected, really great experience
March 22, 2022
Reply from Rare Candy Collectables
Hi Liam,
Thank you for your feedback. We're glad you were happy with our services, and that your order arrived safely and in a timely manner.
We look forward to your next purchase with us!
Great store to deal with
March 18, 2022
Reply from Rare Candy Collectables
Hi Daniel,
Thank you for your feedback. We're glad that you have had a positive experience with us, and we look forward to your next purchase!
Fantastic puzzles
Fantastic puzzles. Purchased 2, a 500 piece and a 100 piece, both the kids love them!
March 14, 2022
Reply from Rare Candy Collectables
Hi Ellie,
Thank you for your feedback. We're glad your kids loved the puzzles!
We look forward to your next purchase with us!
Reply from Rare Candy Collectables
Hi Sol,
Thank you for your feedback. We're glad that you had a positive experience with us.
We look forward to your next purchase!
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