Ordered Christmas presents December 3rd. Got the email January 6th that they lost the package and are refunding me in 5-10 business days. First and last order
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Takes preorders then cancels them months later meaning their customers had no chance to source elsewhere as they were counting on this business to uphold their confirmation. If they cannot not count,... See more
Company replied
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to b... See more
Company replied
Horrible and rude customer service. Had a problem applying promo code and shipping request. Whoever answered denied to resolve at all and gave an attitude whole time of the conversation. Then this idi... See more
Company details
Written by the company
Australian Online Retailer for Pokémon, Digimon, Yu-Gi-Oh!, Dragon Ball Super, and Other Trading Card Games, TCG Accessories, Plush Toys, Figurines, Puzzles, and Model Kits.
Contact info
PO BOX 278 Salisbury , 4107, Brisbane, Australia
- 0467 951 997
- info@rarecandycollectables.com.au
- rarecandycollectables.com.au
2.0
Poor
205 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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100% will be ordering again
100% will be ordering again. Sent very fast and well packaged. I’m so happy to have finally been able to find a Gardevoir toy for my son.
March 4, 2022
Reply from Rare Candy Collectables
Hi Kathie,
Thank you for your feedback. We're glad that you were able to find the right Pokémon toy for your son! We're also delighted that you had a positive experience with our services and delivery.
We look forward to your next purchase!
Can't even make a purchase
Can't even make a purchase. Tried several times with different cards (3 banks), devices, wi-fi and mobile connections. I called them as a courtesy to let them know that there must be a fault with their transaction system and that other customers may be experiencing the same thing... I was told that it is due to Westpac's gateway and I had to call them to sort it out... Mate...why would I sort out your website issue for you? I haven't experienced this on other e-commerce sites, it's not for me to sort out. I was being nice to let you know of a bug which may be causing you to lose conversions on your site. I will just buy it from Gameology instead.
March 1, 2022
Unprompted review
Reply from Rare Candy Collectables
Hi Kathleen,
We believe we spoke to your partner over the phone about the issues you were having processing your order with a credit or debit card at checkout.
We tried to explain to your partner that Westpac processes all credit and debit card transactions at checkout. We noted on our system that your transactions were not being approved because the IP Address did not match where the card was issued. This means that either the credit or debit card that you were trying to use is either stolen, lost, or being transacted outside of the issuing country.
We also tried to determine where the issue may lie, as we have understood from past transactions, the use of a VPN (Virtual Private Network) may not provide the right information to Westpac to assess the above, and therefore, block the transaction.
Westpac provides 3D Secure Fraud Guard and other fraud protection. These systems are in place by the bank to not only protect us, but to also protect customer cards that may have been used fraudulently. We cannot override such systems as this exposes us to greater risk, especially where credit and debit cards are being misused to purchase goods from us.
Alternatively, we have other payment methods such as PayPal, afterpay, openpay, humm, LatitudePay, Zippay, Laybuy, Klarna, and humm which can also be used to process payment.
Was easy to use your website
Was easy to use your website, and was perfect with next day shipping
February 25, 2022
Reply from Rare Candy Collectables
Hi Jack,
Thank you for your feedback. We're glad that you had a positive experience shopping at Rare Candy Collectables!
We look forward to your next purchase with us!
Reply from Rare Candy Collectables
Hi James,
Thank you for your feedback. We're glad that you had a positive experience with your order.
We look forward to your next purchase with us!
great seller
fast postage, well packed, no issues, will be looking to buy from again
February 16, 2022
Reply from Rare Candy Collectables
Hi Matthew,
Thank you for your feedback. We're happy that you had a positive experience with your order.
We look forward to your next purchase with us!
sdffffdgood not bad
February 13, 2022
Unprompted review
Reply from Rare Candy Collectables
Hi JDOD,
Thank you for your feedback.
We look forward to your next purchase with us!
Awesome delivery time!
Very happy with delivery time and how it was all packaged. Order came wrapped and labelled fragile with bubble wrap which was fantastic. Happy to buy from Rare Candy Collectables in the future.
February 12, 2022
Reply from Rare Candy Collectables
Hi Eric,
Thank you for your feedback. We're glad that you are happy with our packaging, and that your order arrived to you in a timely manner.
We look forward to your next purchase with us!
Package was nice and safe
February 12, 2022
Reply from Rare Candy Collectables
Hi Troy,
Thank you for your feedback. We're glad that your order arrived to you safely and that you are happy with our products and services.
We look forward to your next purchase with us!
Reply from Rare Candy Collectables
Hi Aaron,
Thank you for your feedback. We're glad that you had a positive experience with us, and that we have exceeded expectations with our products and services.
We look forward to your next purchase with us!
Awsome service was stoked with purchase…
Awsome service was stoked with purchase price was cheaper than other stores. Ordered Mon night received thur morn would definitly purchase from Rare Candy Collections again fast,good coms,awesome to be able to get those hard to get items at lower price def 5stars.
February 10, 2022
Reply from Rare Candy Collectables
Hi Abe,
Thank you for your feedback. We're glad you had a positive experience with our services and products, and that we offer competitive pricing. It is also excellent to hear that delivery times are up to speed.
We look forward to your next purchase with us!
Great service and fast delivery
Great service and fast delivery. I was really happy with the item I purchased. Thanks
February 9, 2022
Reply from Rare Candy Collectables
Hi Moosey,
Thank you for your feedback. We're glad that you are happy with our products and services.
We look forward to your next purchase with us!
Fast and free delivery
Fast delivery, free shipping, great price, what more could you ask for 👍🏾
February 9, 2022
Reply from Rare Candy Collectables
Hi Ace,
Thank you for your feedback. We're glad you had a positive experience with us, and we look forward to your next purchase!
Awesome service & quick delivery
Awesome service & quick delivery! Loved opening my booster box.
February 9, 2022
Reply from Rare Candy Collectables
Hi Nic,
Thank you for your feedback. We're glad that you had a positive experience with our products and services.
We look forward to your next booster box purchase!
Simple and easy!!!
February 4, 2022
Reply from Rare Candy Collectables
Hi Toni,
Thank you for your feedback. We're always looking at ways to improve customer services, including the shopping experience with us. We're glad that you had a positive transaction, and we're always improving our shopping features to keep it as simple and easy as possible.
We look forward to your next purchase with us!
Prompt and efficient service
February 4, 2022
Reply from Rare Candy Collectables
Hi Nikesh,
Thank you for your feedback. We're glad that you are happy with our services.
We look forward to your next purchase with us!
Great Service
Couldn’t ask for a better service. Ordered one day shipped the next delivered the one after
January 31, 2022
Reply from Rare Candy Collectables
Hi Trevor,
Thank you for your feedback. We're glad that you are happy with our services and products, and that your order was delivered exceptionally fast!
We look forward to your next purchase with us!
Great customer service
Fast postage, careful packaging, easy payment options for pay later. Good email correspondence and postage tracking and eta was very accurate.
January 31, 2022
Reply from Rare Candy Collectables
Hi Brent,
Thank you for your feedback. We're glad that your order arrived to you safely, and that you were satisfied with our services and products.
We look forward to your next purchase with us!
Prompt delivery and the goods were…
Prompt delivery and the goods were exactly as shown online. Perfect condition. Thank you!
January 27, 2022
Reply from Rare Candy Collectables
Hi Catherine,
Thank you for your feedback. We're glad that you are happy with our products and delivery time.
We look forward to your next purchase with us!
Great service
Ordered 2 Miracle Twin Boxes, it was over the christmas break so that would have affected packing/shipping times but really happy with the product and care taken, will order again
January 27, 2022
Unprompted review
Reply from Rare Candy Collectables
Hi Draconic,
Thank you for your feedback.
We worked throughout the Christmas break to ensure customer orders were prepared and ready to be collected by the courier company as soon as possible (in between public holidays).
We're glad that you are happy with our services and shipping protection that we used for your items to arrive to you safely.
We look forward to your next order with us!
Great Store
DHL wasn’t very kind to the packaging but luckily everything arrived safe. And the support back when I was trying to pay was a huge help. Thank You!
January 24, 2022
Reply from Rare Candy Collectables
Hi Joel,
Thank you for your feedback.
We're glad that your order arrived safely, even though its handling in transit wasn't the best, and we're more than happy to help where we can!
We look forward to your next purchase with us!
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