RCI Bank Reviews 883

Always very good interest rates. Good Bank to be with, no problems at all but if you fix for a time, it’s fixed, if you want access any time pick another account. I can recommend RCI Bank, I’ve been with RCI for a few years now 👍.

Had trouble logging in to my new account. A very quick phone call to a helpful call centre sorted it.

Good communication

David the on line associate at RCI made re-accessing my account so straightforward . He was polite, patient and spoke with clarity . I was back online within 15 minutes . Thank you David

Easy to understand. Good rates and quick efficient service

Scott helped me through all the actions I had to take. I am elderly and not brilliant at this sort of thing. He was very patient, kind and sympathetic. It was all sorted. Many thanks to him. Very grateful.

Scott was extremely helpful in unravelling the tortology of RCI Bank login. In fact I couldn't have done it without him!

AVOID AVOID AVOID

RCI Bank only look out for themselves and not their customers.

I have some money with RCI Bank in a 3 year fixed account. I have been thinking of getting a new car for some time as I have had my last car for the past 22 years and it’s 25 years old. It was park on my driveway and a car hit it causing a lot of damage. The recovery garage have had it for 10 weeks and are now saying it will probably be a right off and the payout will be £800. I have decided the best way forward will be a new car as I can’t go on any longer with my old one as it’s had its time. I have been considering buying a newer car for sometime and something similar to my old car for a long while and decided on a Volvo C90. I contacted RCI bank and and explained the situation and said I’m willing to pay a penalty for the release of some of my funds. They got back to me and said no. I wasn’t happy so went back to them and asked them a second time saying I wasn’t happy with their decision and I would like some of my money, they got back to me a week later and said no again. I still couldn’t understand why they had refused again and after several days decided to contact them and to plead with them, he listened but still said no saying the new car I wanted to buy is a bit of a luxury and I should get an old run around with the £800 right off insurance money. I said I wasn’t happy and want to speak with your manager, he said it was him that said no and he will only say no again, I asked again to speak with the manager, he put me on hold, got back to me saying we want your last 3 months bank statements from your main bank so they can see all of my in payments and out payments (which are personal to me) they also want documents from the insurance company from the ladies insurance who hit my car and they also want documentation from the company that I will be buying the new car from, and after I have done all of that he said it still might be a no.
RCI Bank are on a power trip with your money and they love it and only look out for themselves and not their customers
Please don’t invest your money with RCI Bank

The wonderfulDvid was so patient with as i kept being logged out, he helped me to achieve what i needed in a positive and supportive way, thank you David

In deciding to remain with RCI and move my maturing bond into another fixed rate bond I couldn’t see any way of confirming I still want monthly interest. I hope the previous bond’s terms continue.

Excellent service, I felt very safe with my money in there care.
I will definitely use the account again.

I had some problems loggin in - entirely my fault it turns out - and I spoke to a very interested and caring member of staff. David talked me through everything I needed to do with patience and humour. He made what had been a difficult day much brighter. Thanks David!

Had a query regarding reinvesting a maturing account. Telephoned and the agent (Ian) anticipated my query and resolved it instantaneously. Had a nice chat with him, easy to talk to , and it made a very pleasant change from some of the helplines I have encountered

I've been with RCI for years & they are very consistent in their presentation of information, admin systems, helpfulness of staff. Excellent levels of efficiency too.

Had some questions on a new account with RCI
The phone was answered quickly and spoke to David who explained what I needed to do in easy terms for me, and now feel confident to carry out the process to complete the tasks I wish

Able to open a fixed 2year account very easily with very competitive rates. I have used RCI now for few years and never had any issues. I would recommend anyone who wants to save at better rates than most uk Banks.

Great customer service..rates...and easy/quick process

We’ve had an account with RCI for a number of years, always found them very helpful with any queries and competitive savings rates.

Easy to manage accounts online....have several accounts as there is normally a good choice offering range of options with very competitive interest rates

No gimmicks. Just a very helpful bank. No long waits to speak to anyone and a very easy to follow App and Website Great saving rates. Highly Recommended