Customer service was very friendly and professional in the ease of ordering online for the delivery straight from the manufacturer was very simple by choosing web exclusive items. RC Willey has furnis... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Customer service was very friendly and professional in the ease of ordering online for the delivery straight from the manufacturer was very simple by choosing web exclusive items. RC Willey has furnis... See more
Company replied
Really impressed with the selection and how smooth the ordering process was. Found the perfect console table for my new house and can’t wait for it to arrive.
Company replied
We had a great buying experience with Kim She was very helpfull & fun too! We had an issue with our first product & she handled our exchange also so smoothly! Lori in Customer Service was terrifi... See more
Company replied
YOUR SALES DEPT HAS NOT DONE THE WORK CORRECTLY. THE SALES PERSON HAS NOT SHOWN ANY PROPFESSIONALCONCERN. HE DID NOT CARE TO SEE THE FINAL INSTALLMENT WORK QUALITY. WHAT WAS HIS OBLIGATION TO SEE TH... See more
Company replied
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
Written by the company

Affordable furniture, appliances, and electronics since 1932
3301 E Lanark St, 83642, Meridian, ID, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made an order online, it was very easy and quick to do. Whenever we visit the store, the service is always great. RC Willey is our go to shopping store.

Reply from RC Willey - Boise
Great experience everytime I go to RC Willeys. Whether I am browsing or purchasing, I never feel too much pressure. Mandy Guth was easy to work with and made my experience even better.

Reply from RC Willey - Boise

Reply from RC Willey - Boise
The delivery guys were great. They were good at communicating and very punctual. And always very friendly.

Reply from RC Willey - Boise
Brian is so helpful and knowledgeable and he's the reason we shop at RC Wiley

Reply from RC Willey - Boise
We had a great buying experience with Kim
She was very helpfull & fun too! We had an issue with our first product & she handled our exchange also so smoothly!
Lori in Customer Service was terrific too!
She did an excellent job following up tracking down my returned item and keeping me up-to-date. There was a price difference & my refund will be here in 7-10 Days. Great job Lori!

Reply from RC Willey - Boise
The new washer was unboxed and no help getting it strapped in

Reply from RC Willey - Boise
Lonnie was wonderful in every way! So helpful, knowledgeable, and kind. Heard our needs and went above and beyond to meet them all.

Reply from RC Willey - Boise
Online purchase for local pick-up received a pick-up notice. At pick-up item could not be found and was deemed to be not in stock. How can your systems NOT know what is actually in stock!
I drove to Best Buy, made purchase and was loaded in 15 minutes. $1000 purchase.

Reply from RC Willey - Boise
Our washer and dryer was delivered this morning and your delivery men, Caleb and Richardo were professional, fast, polite and courteous. We couldn't be happier with the service. Not the first time! We have dealt with your store before and will be back and will definitely recommend you to our friends and neighbors.

Reply from RC Willey - Boise
Lew helped me set up the delivery for my new freezer. She was very polite and accomodating.

Reply from RC Willey - Boise
Can always find good stuff and sometimes find some crazy good deals. I don’t really like shopping in the store cause it’s hard to get sales people to help me when they are chasing couples with strollers. I’ve bought quite a few items in store and online, but the craziest thing I think is how they have no system in place to notify you when your items arrive and are ready for pickup. Things that other stores have been doing for 20+ years. I get they say it will be ready for pickup on a certain day, but what if it is delayed? What time? We have to call and check instead of a quick email or text reminder. I also wish they stocked more locally. Almost always, you have to wait for something from salt lake. I usually like to check DeMeyer first since they are the opposite. But honestly, they are both good companies and my go to’s for furniture typically. I just give 3 stars because the notification deal is kind of laughable and want them to see how silly that is in 2026.

Reply from RC Willey - Boise
Feel free to look up my account
Elton and or Pat Andrews
Frozen Dog Rd Emmett
This has been a nightmare since November 8th.

Reply from RC Willey - Boise
We purchased carpeting for our entire home. We're very unhappy with the family room as there is a visible raised seam that goes across the room. RC Willey sent out an "experienced" carpet person who told us the installers installed the carpet correctly so we'd have to live with it. The follow-through and customer service from the flooring department manager was unacceptable and frustrating.
To say we're disappointed with RC Willey is an understatement. We certainly won't recommend them to anyone. There are many flooring options in and around Boise, unfortunately we chose RC Willey.

Reply from RC Willey - Boise
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.