RC Willey - Boise Reviews 

629
TrustScore 4.5 out of 5

4.3

3301 E Lanark St, 83642 Meridian, ID, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love RC Willeys, very welcoming, exceptional quality, staff is very knowledgeable and helpful, customer service is excellent. Can't say enough. Can't wait for the Idaho Falls Store to open.

Company replied

Rated 5 out of 5 stars

Delivery was on time and TV setup (wall mount 83 OLED TV) was first class. Jacob is very competent, highly recommend using RC Willey for TV delivery and installation.

Company replied

Rated 3 out of 5 stars

YOUR SALES DEPT HAS NOT DONE THE WORK CORRECTLY. THE SALES PERSON HAS NOT SHOWN ANY PROPFESSIONALCONCERN. HE DID NOT CARE TO SEE THE FINAL INSTALLMENT WORK QUALITY. WHAT WAS HIS OBLIGATION TO SEE TH... See more

Company replied

Rated 5 out of 5 stars

Customer service was very friendly and professional in the ease of ordering online for the delivery straight from the manufacturer was very simple by choosing web exclusive items. RC Willey has furnis... See more

Company replied


Company details

  1. Furniture Store
  2. Appliance Store
  3. Electronics Store
  4. Flooring Store
  5. Home Goods Store
  6. Mattress Store

Written by the company

RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.

RC Willey

Written by the company

Committed to You
For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.

Affordable Prices Guaranteed

Affordable furniture, appliances, and electronics since 1932

When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online

Contact info

  • 3301 E Lanark St, 83642, Meridian, ID, United States

  • 2082884100

4.3

Excellent

TrustScore 4.5 out of 5

629 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(629)

996 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, fast, and easy. This experience has made me a returning customer.

July 29, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy

Easy. I like easy. It was ready when expected. I called, I picked it up. Not complicated. Thank you.

July 23, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Kathy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 4 out of 5 stars

Easy Order

East to order online even though I couldn’t get my account to pull up at first. Also the renewal for the Blue Rewards was a surprise and wasn’t discussed, but is ok.

July 20, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Thank you for your review.
We are glad that you were able to get you online account and order placed.

Rated 4 out of 5 stars

Positive in-store experience but not-so much with regard to install

Always have a positive experience with associates of RCWilley, however had an issue with their contracted installer. I had carpets replaced and found it interesting there wasn’t any paperwork presented before or after install. I have no idea who he was in order to worn others. I was very surprised to find that when work was completed, they simply disappeared, leaving without notice, the door WIDE OPEN and no paperwork indicating that the job had even been completed. Guess no one cares.

July 10, 2025
Unprompted review
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi JA! Thank you for your review! We appreciate your feedback. Please call our Meridian store at 208-288-4100 to speak with the flooring department if you need any assistance. They are open from 10 am to 8 pm Monday through Saturday.

Rated 5 out of 5 stars

Good costumer service

Good costumer service

July 7, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Dali! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good quality and affordable couch.

July 1, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Thank you for your feedback on your overall experience as well as your delivery! Hope you have a great 4th of July and that we see you again soon!

Rated 5 out of 5 stars

Just purchased a sofa at RC Willey

Just purchased a sofa at RC Willey. I’ll be honest. I didn’t have a great experience the last time I made a purchase here. I was pleasantly surprised at the different experience this time around. Jonathan was very helpful, kinda and didn’t pressure me in any way. I am very excited to get the sofa! I hope the delivery goes just as smoothly.

June 28, 2025
Unprompted review
RC Willey - Boise logo

Reply from RC Willey - Boise

Thank you for your review.
We are glad thing went well on your last visit.

Rated 5 out of 5 stars

Eric Richardson

Eric Richardson, who helped us in the flooring department is the best. It's because of him we chose to go with RC Willey

April 25, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Ron and Wendy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Great service. They made the process so easy. Thank you again RC Willey

June 28, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Michael! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Easy to order

June 26, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Tara! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

The website is really easy to navigate…

The website is really easy to navigate through. I found what I wanted for an inexpensive price. I'm very happy with my purchase.

June 25, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Kathleen thank you for your feedback and for choosing to shop with us! Hope you love your purchase and that you have a great start to your weekend!

Rated 5 out of 5 stars

receiving a phone call about purchase…

receiving a phone call about purchase and understanding the issues I had with the online purchase.

June 20, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Guy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 3 out of 5 stars

Mis-coordinated carpet installation

The installment coordinator dropped the ball and the installers did not come during the time schedule I was informed about. Called RC Willey and they had to call an emergency installer and the installer needed to round up his guys. The installer was not informed about my job and said this has been happening lately. The coordinator apologized and supposedly added $100 in my account there from this mishap.
However the carpet installation was great, but they semi cleaned up afterwards.

June 16, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Thank you for feedback on your overall experience and we apologize for the miscommunication from the installer. We have relayed your experience over to the Meridian location. If you need further assistance, please pair with the flooring department at our Meridian location!

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy. I've not received the product yet, but so far so good.

June 15, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Thank you so much for the 5-star review Sandi! We are so glad that you found our ordering process easy. We hope that when your product comes in that you enjoy it!

Rated 5 out of 5 stars
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Madelaine! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Fabulous customer service experience

Fabulous customer service experience

June 9, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Hi Larry! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.

Rated 1 out of 5 stars

I went into RC Willey on 05/31/25 to…


I went into RC Willey on 05/31/25 to purchase a pair of earbuds and a speaker. Zero issues and I was helped very quickly. I open and connected the earbuds to my phone to find that the right earpiece wasn’t connecting or functioning in anyway. I didn’t have time to make it back to the store to return them until 06/03/25 due to a busy work schedule. I walked up to the customer service desk and gave the representative the rundown on the issue I was having. She told me to pick another pair and they would exchange them. No issues again and the new pair worked perfectly. Very happy customer. On 06/05/25 I received a text from Rc Willey informing me that the earbuds can’t be returned due to a sticker on the side of the box was torn off during the opening of packaging. So on 06/06/25 I returned once again to the store to be told there’s nothing that can be done without the sticker and that I must take back the broken pair and return the working pair. The Electronics manager John Smith then stood at the service desk and accused me of trying to STEAL from the company by returning a product I financed through my RC Willey account. I do not appreciate being called a thief in public and around multiple witnesses and I will not ever purchase from the establishment again after being so blatantly disrespected for trying to return a faulty product back to the company that sold it to me. Now I’m out a pair of working earbuds that I’m being forced to pay for. I mean, how can I patron an establishment, whose manager called me a thief in front of uninvolved employees. I feel as though my character has been attacked and defamed publicly based on some obvious clerical error. I hope that the power trip of this John Smith was worth the $200 pair of earbuds. Sorry RC Willey but I am putting your character in question and that’s far worse than $200. After researching, I can take the earbuds directly to Apple and they have no problem processing my complaint and return. You had a chance RC Willey and John Smith failed you miserably. I would recommend rethinking future business with this company. It may have you arrested based on their own incompetence. The fact that they took the return and then recanted based on a hunch rather than common sense blows me away. Done.

June 6, 2025
Unprompted review
RC Willey - Boise logo

Reply from RC Willey - Boise

Dalton,
We appreciate you passing along your feedback and providing information that assisted us in looking into this further for you. After pairing with management and loss prevention at our Meridian location it seems there was potentially a mix up on your end with the product you were trying to return. The return product serial number did not match and the product had wear and tear that did not match 3-day old product. If you would like to return the product with the matching serial number in like new, sanitary condition we would be happy to assist with any potential return!

Rated 4 out of 5 stars

Moving of furniture

I will call the customer service desk

May 25, 2025
RC Willey - Boise logo

Reply from RC Willey - Boise

Don, we apologize for the inconvenience with your recent install. We recommend reaching out to the flooring department in our Meridian store for assistance with your order. They will be able to look over your credit and get it applied to your account. You may reach them at,
208-288-4100
Mon-Sat
10:00 AM - 8:00 PM
Closed Sunday

Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look