Fantastic service at RDM Direct! Scott was an amazing salesperson, so fair and couldn't do enough for us. Highly recommended, will definitely use again. Fair prices, high quality pre delivery checks a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just picked up my second car from RDM and honestly couldn’t be happier. I had a pretty bad experience with another dealership before coming here (which I now regret), but RDM completely turned thi... See more
Company replied
Possibly the best customer service I’ve had. Nick went over and above to make sure your expectations are met and more. Absolutely delighted with the car and I would have no hesitation in rec... See more
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I am not a fan of being asked to do a review but this one is easy! What a delight to deal with the team at RDM Direct, especially Lucy and Nick. I was in a bind and needed to change my car sooner rat... See more
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Company details
Written by the company
Welcome to RDM Direct Ltd, offering huge savings on used cars in Burton-on-Trent, Staffordshire Used car sales of Burton-on-Trent Here at RDM Direct we have over 30 years experience in the motor industry and are confident you will not be disappointed with our extensive range of quality used cars with prices to suit all budgets We regularly price check all of our vehicles to ensure you’re getting the best value for money and ensure we pass any savings directly on to you We can also offer you an extensive range of services and extras meaning that you can buy your used car with confidence and peace of mind, including: Full finance packages to suit all budgets HPI checked vehicles 12 months AA Breakdown cover (or upgrade for existing AA members) RAC Warranty 12.9% APR representative With excellent road links from the M1, M42, A38 and the A50 we’re easy to find here in the heart of the Midlands – we look forward to meeting you soon!
Contact info
unit 2, Maltings Industrial Estate, DE14 1RN, Burton upon Trent, United Kingdom
- 01283 515136
- salesnick@rdmdirect.co.uk
- rdmdirect.co.uk
4.3
Excellent
132 reviews
Replied to 28% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a used mini cooper sd from…
Purchased a used mini cooper sd from them,that I found on autotrader
Car was excellent value,courteous service from Liam and Naill,no high pressure
Immaculately presented when collected.
February 18, 2023
Unprompted review
Reply from RDM Direct Limited
Hi Phillip, Thank you for leaving us a 5 star review! It was a pleasure to look after you with the purchase of the Mini.
All the best
RDM DIRECT LTD
Avoid
Avoid, bought a 13k jeep renegade. Had issues from the get go. Central
Locking isn’t working, didn’t receive my v5c and still haven’t. Also currently sat with the AA as it keeps going flat and there appears to be an electrical fault on the car.
February 14, 2023
Unprompted review
Reply from RDM Direct Limited
Hi Joseph,
I am sorry to hear to have had some issues with the Jeep. I have looked through our archive and cannot find any correspondence. Did you notify us in anyway so we could try and assist?
Please give us a call on 01283 515136 if there is anything we can help with.
Kind Regards
RDM DIRECT LTD
Sales staff very friendly car a dream !!…
Sales staff very friendly and helpful got the car ready for collection on day and time specified
Brought a BMW M5 lovely car no problems
Gave us some sound advice all round good experience
February 4, 2023
Unprompted review
Excellent service bought a lovely Mini…
Excellent service bought a lovely Mini Cooper from Liam and got a good price for my trade in. Good selection of high quality cars on site.
December 21, 2022
Unprompted review
Worst experience ever
Worst experience ever , brought from them a BMW 5 Series with plenty of issues which they had 7 days of to sort out and check the car properly . Is just a joke !! I called them straight away after i left the garage and arrived home and explained them the issues ! Please do not buy from them !! Is no point off put extra money from your pocket !
December 14, 2022
Unprompted review
Reply from RDM Direct Limited
Alexandru,
Thank you for taking the time to leave us a review. I have looked into this complaint and have found the following.
A phone call from yourself stating the vehicle shakes over 70mph, to which we advised you to bring it down to get the wheels balanced. You advised us that you thought that wouldn’t resolve the issue and it would need diagnosing quickly. To speed things up we agreed for yourself to take it to a local garage to take a look.
It is only today you have sent through a copy of the invoice at 16:15 This has been reimbursed to yourself at 17:00.
If you would like to discuss this further please contact us 01283 515136
Regards
RDM DIRECT LTD
Under no circumstances should you but from rdm direct !
I bought a car from them and took their word as true on the condition of the car and the answers I was was given to my questions as I was buying blind.
The car was delivered and it was a heap and I feel only worth 2 thirds of what I paid for it.
It has taken me Six months of waiting for parts and doing work on the car myself to make it reasonable.
The honest summary is they are not honest and appear to enjoy been carefree about the cars they send out and how to deal with customers.
This car has been a nightmare due to this seller !
Please do not spend your money with these people.
It will cost you in more ways than just cash as it has with me ! Never did get the non functioning seat addressed !
October 6, 2022
Unprompted review
Reply from RDM Direct Limited
Hi Mike,
Thank you for taking the time to leave a review. I am slightly disappointed by the comments made. Every part you requested was either sent out to you or costs covered. The paintwork on the vehicle for age/mileage was good. We cannot reimburse or help with any paintwork you have had carried out due to no invoice as it was paid ‘cash’.
Please feel free to call us to discuss on 01283 515136
Kind regards
Rdm direct ltd
AVOID…Bought a car for over £15k there…
AVOID…Bought a car for over £15k there was a few bits to sort on it, I said I would sort them if they provided the parts due to it being a long distance away, still waiting for the parts 2 months later after them saying they would be with me within a week…AVOID GO ELSEWHERE
June 20, 2022
Unprompted review
Great pre service , Bad after service.
Went to look at a Jaguar, on the 1st August, we saw online, great service , made to feel welcome,salesman very professional .
Picked up following week, found a few problems with car, told would be fixed and a temporary car would be supplied, and a date would be set by telephone later. No phone call was received so contacted them and was told because my wife needed an automatic it was causing a few issues, so needed more time. The date the car went in was 15 September and all problems were done except one , a part had to sourced from elsewhere, so was told that they would ring when it was available , However still waiting for said phone call (24/10/20). So pre sales service great ,after sales service bad, communication is non existent, every contact had to be made by us.
October 24, 2020
Unprompted review
Excellent garage, quality service
Fantastic service from a fabulous garage. My daughter picked up her first car today. The guys were great, had a few jobs done and even fitted the insurance black box for her. Couldn’t of asked for a better service from them. Looking forward to happy motoring now. Highly recommend and will not hesitate to use them again.
July 21, 2019
Unprompted review
Great service & great car
I went to the garage to look at the Clio I saw online.They guys their are lovely and funny enough have great cars-I have had my car 2 weeks and cannot be more happier.
Great Second hand car
Thanks RDM
October 30, 2016
Unprompted review
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