I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
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Review summary
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Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
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I opened a 1 year savings bond with a top rate and it took less than two minutes to complete the online application form. I paid money into the account and was immediately notified by email that the... See more
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Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
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Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Postal Reference number re online registration
Dislike: Unclear instruction regarding registering for online banking. When applying for the account I do not recall any mention of needing a postal reference in order to use online banking. I managed to do all the transactions I needed without receiving the number. Upon receipt of the number I followed the instruction, but have not accessed my account on line since. I have put a false date as date of experience as I do not recall the exact date I applied for the account, without logging on. Survey is poor as it has in sufficient options for replies, e.g. date of experience.
June 1, 2026
Reply from Recognise Bank
Hi Richard, thank you for your review. We understand your concerns and are continuously working to improve our services. We are sorry you experienced difficulties with navigating your online account. We send customers an authentication code in the post in order to authenticate their nominated account as part of our security process. If you are continuing to have any issues completing the verification of your nominated account, please let us know and we will look to support you further. You can contact our team by emailing support@recognisesavings.co.uk or call us on 0345 872 7888.
The acknowledgment of a deposit which…
The acknowledgment of a deposit which came through really quickly and the fact that the funds are added to my account similarly quickly. Good service!
June 21, 2026
Reply from Recognise Bank
Hi Michael, thank you for your review. We're pleased to hear that you had a good experience with our service.
Reply from Recognise Bank
Hi David, thank you for your review. We're pleased to hear that you had a good experience saving with us.
Verification process was straight…
Verification process was straight forward and easy to use. Good information and the app. Happy so far.
June 26, 2026
Reply from Recognise Bank
Hi Precious, thank you for your review. We're glad to hear that you found our verification process straightforward and easy to use.
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that the process was easy.
Took a chance to open a one year bond…
Took a chance to open a one year bond as interest rate was very good. Initial setup was okay and was able to transfer in twice and access my account online. Real problem has been the very inefficient authentication system - having received an email to authenticate my funding account and not having received any code in the mail. The fact is that the bank already received two payments from my funding account to set up the bond- but now I'm repeatedly asked to authenticate my funding account? This morning (24/6) I received a further email asking me to authenticate my funding account- I called customer services to explain what was going on and that no code had been received by mail. Six hours later I received the code from Recognise Bank in the mail- dated 10/6. Of course this number is no longer valid as I requested another this morning after receiving the email. Seems a most inefficient and time consuming system compared to other bond providers I have. Impressed with interest rates- other aspects less so!
June 24, 2026
Unprompted review
Reply from Recognise Bank
Hello, thank you for your review. We are glad to hear your initial setup went well and you are impressed by our rates. However, we are sorry that you have faced delays in receiving your authentication code, we send an authentication code in order to authenticate your nominated bank account as part of our security process. We are sorry that a delay in you receiving the code has caused issues- our authentication codes are valid for up to 30 days to allow time to validate your successfully validate your account. If you are continuing to have any issues completing the verification of your nominated account please let us know and we will look to support you further.
patience
rather cumbersome system that could be streamlined. Helpful staff to guide you thro, rates very good
June 22, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience.
We’re glad to hear that you found our staff helpful and that you were pleased with our rates. We always aim to provide supportive guidance throughout the process.
We also appreciate your comments regarding the system. We’re continually reviewing and improving our processes, and feedback like yours is invaluable in helping us identify where we can make things more streamlined for our customers.
Reply from Recognise Bank
Hi Jacqui, thank you for your kind feedback!
We’re delighted to hear that you found the process helpful and easy to do business with. Providing a straightforward and supportive experience is always our aim, so it’s great to know we’re getting it right.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch with our team.
Fairly easy to open account and…
Fairly easy to open account and competitive savin gs rate.
June 10, 2026
Reply from Recognise Bank
Hi, thank you for your review.
We’re glad to hear that you found the account easy to open and were pleased with our competitive savings rate. We appreciate you taking the time to share your experience.
Very helpful with managing their system…
Very helpful with managing their system operators very helpful and patient would recommend!
June 6, 2026
Reply from Recognise Bank
Hi Brian, thank you for your feedback.
We’re pleased to hear that our team was helpful and patient in supporting you. We appreciate your recommendation and thank you for taking the time to share your experience.
So easy to set up and use account.
So easy to set up and use account.
App seems good although to be fair I haven't used it a great deal.
June 12, 2026
Reply from Recognise Bank
Hi Neil, thank you for sharing your positive experience.
We’re pleased to hear that you found the account easy to set up and use, and that your initial experience with the app has been positive. We appreciate you taking the time to share your feedback.
Efficient
Efficient. Good communication and customer service. Easy to navigate website. Good interest rates.
June 5, 2026
Reply from Recognise Bank
Hi Monica, thank you for your positive review.
We’re pleased to hear that you found our service efficient, with good communication and customer support, and that you found the website easy to navigate. We appreciate you taking the time to share your experience.
Fixed Term Deposit opening account…
Fixed Term Deposit opening account process easy online, then additional identification and verification was required. But I had to provide them by post which delayed the account opening process. Customer service was excellent, staff were friendly and knowledgeable. I'm assuming that their interest rate was great and therefore they were inundated with applications and it took quite a while to work through the process. But account opened and I'm satisfied as they communicated with me at each stage of the onboarding process.
June 12, 2026
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re sorry to hear that parts of the process took longer than you expected, but we’re pleased that our team was able to support you and keep you informed throughout. We’re glad to know that everything was resolved and that you’re satisfied with your account.
opening a new account
It was quick and easy to open a new account with good rates of interest.
June 3, 2026
Reply from Recognise Bank
Hi Patricia, thank you for your review. We’re pleased to hear that you found the account opening process quick and easy, and that our rates met your expectations. We appreciate you taking the time to share your experience.
us for purpose
if you need proof. unlike the rest.no time to mess about.gone with close brothers.
June 16, 2026
Reply from Recognise Bank
Hi Peter, thank you for taking the time to share your feedback.
As part of our application process, we may sometimes need to request additional documentation to help progress an application. This is particularly the case when we’re unable to verify certain information electronically, as we have a responsibility to ensure all details are accurate and meet regulatory requirements.
We’re sorry to hear that you’ve chosen to proceed with another provider, but we do appreciate you sharing your experience with us. Your feedback is valuable and helps us continue to improve our service.
If there’s anything further we can do to assist, please don’t hesitate to contact a member of our team, who will be happy to help.
Positive review
Quick to answer the phone. Customer service agent spoke clearly.
The only thing I'd suggest is to have an app.
June 12, 2026
Reply from Recognise Bank
Hi Stel, thank you for your review. We’re pleased to hear that your call was answered quickly and that you found our team clear and helpful. We also appreciate your suggestion. We regularly re view our customer feedback and will consider your suggestion as part of the future renewal of the service that we offer.
Very easy to use and clear English
June 8, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re glad to hear that you found everything easy to use and the information clear. We appreciate you taking the time to share your experience.
Early days but so far so good
Early days but so far so good. Easy setup and nominated account verification.
June 4, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear that your experience has been positive so far and that you found the setup and verification process easy. We appreciate you taking the time to share your experience.
Reply from Recognise Bank
Hi, thank you for sharing your experience. We’re glad to hear that you found our rates competitive and the application process straightforward. We appreciate you taking the time to share your feedback.
Good information on product and easy to…
Good information on product and easy to open an account.
June 19, 2026
Reply from Recognise Bank
Hi, thank you for your review. We’re pleased to hear that you found the product information clear and the account opening process easy. We appreciate you taking the time to share your experience.
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