Recreationjewels Reviews 

95
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality jewelry, noting that pieces often look even better in person and maintain their new appearance over time without tarnishing. The staff are frequently highlighted as exceptionally kind and helpful, while customer service is commended for being fast, efficient, and supportive. However, some customers also noted issues with order fulfillment, including significant delivery delays and missing items, alongside poor communication. A few other people experienced product durability problems, such as gems falling out or items tarnishing quickly, and raised concerns about the originality of designs.

What people talk about most

Product

People report positive experiences with the product, praising the gorgeous, high-quality jewelry with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Quality

Customers had positive experiences with quality, frequently praising the amazing quality of the jewelry and... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with their received items... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as great, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with everything that I received on the order, was able to order something that they didn’t have which slightly annoying but eventually the manager (I believe) got back to me and offered me a ref... See more

Rated 5 out of 5 stars

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still look... See more

Rated 5 out of 5 stars

The best jewellery shop ever! I purchased a few pieces( Sylvia ring, pins starfish and a Diana’s necklace) over the fringe and have worn them everyday and the pieces haven’t rusted or tarnished !! I’... See more

Rated 5 out of 5 stars

I recently went to the store in Edinburgh in June and brought the siennas starfish ring and Emma’s multicoloured hoops in silver and the pieces have lasted so well!!! I have worn them everyday and the... See more



Contact info

4.2

Great

TrustScore 4 out of 5

95 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(95)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality jewellery;!!

Amazing quality jewellery! Brought an scarlette star ring and Cressida ring; hasn't rusted or tarnished over 6 months. Best jewellery shop ever ! Definitely recommend going here

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!

Recreation Jewels was amazing!! Great customer service and amazing jewelry! Everyone was super sweet and nice and made it such a fun experience! Ronnie & Bee were awesome!

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVE!!

Super helpful with my ring sizing and I love the jewellery!

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Pretty

It had a really fun atmosphere, with very pretty decorations inside. Customer Service was really nice and there was a good selection of jewellery inside.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Cheap tat!

I bought a ring back in October and 3 months later half of the gemstones have fallen out. It’s falsely advertised as waterproof when it clearly isn’t.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shop

Amazing shop, so many nice options. Seems very affordable as well and very nice staff :))

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

The best unknown shop in new town

The shop was absolutely fantastic. I found a lovely necklace for my niece which she is completely in love with. The staff were so warm and welcoming which was so reassuring on a cold winters day. They also have delicious coffee and a variety of matcha’s.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

IN LOVE of this store!!

IN LOVE of this store!!
All the designs are really pretty and the option to make your own necklace with charms it's just amazing.

I wish I have one store like this in my city.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

No order

I placed an order for two pieces of jewellery over a week ago (2-4 days delivery time). I've had one email confirmation and nothing else. There's no telephone number listed and the emails listed have bounced back. I have sent a number of messages on the website but not had a response. So frustrating as a customer and I'm still not sure if my order will ever arrive.

January 28, 2026
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Nicki,

We’ve carefully checked our Shopify system and customer service inboxes, and unfortunately we’re unable to locate an order or email that matches the details provided in this review. Our email addresses are active and should not be bouncing back, so it’s possible there may have been a typo or the order was placed using a different email address.

Please could you email us directly at customerservice@recreationjewels.com
with your full name and order number (if you have it), or the email used at checkout, and we’ll investigate this immediately and get it resolved for you as a priority.

Best,
Recreation Jewels Team

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