Recreationjewels Reviews 

95
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers consistently praise the beautiful and high-quality jewelry, noting that pieces often look even better in person and maintain their new appearance over time without tarnishing. The staff are frequently highlighted as exceptionally kind and helpful, while customer service is commended for being fast, efficient, and supportive. However, some customers also noted issues with order fulfillment, including significant delivery delays and missing items, alongside poor communication. A few other people experienced product durability problems, such as gems falling out or items tarnishing quickly, and raised concerns about the originality of designs.

What people talk about most

Product

People report positive experiences with the product, praising the gorgeous, high-quality jewelry with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Quality

Customers had positive experiences with quality, frequently praising the amazing quality of the jewelry and... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with their received items... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as great, amazing, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with everything that I received on the order, was able to order something that they didn’t have which slightly annoying but eventually the manager (I believe) got back to me and offered me a ref... See more

Rated 5 out of 5 stars

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still look... See more

Rated 5 out of 5 stars

The best jewellery shop ever! I purchased a few pieces( Sylvia ring, pins starfish and a Diana’s necklace) over the fringe and have worn them everyday and the pieces haven’t rusted or tarnished !! I’... See more

Rated 5 out of 5 stars

I recently went to the store in Edinburgh in June and brought the siennas starfish ring and Emma’s multicoloured hoops in silver and the pieces have lasted so well!!! I have worn them everyday and the... See more



Contact info

4.2

Great

TrustScore 4 out of 5

95 reviews

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Asks customers to review

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Replied to 45% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(95)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

The best jewellery ive ever brought!

The best jewellery ive ever brought!! i purchased from Recreation Jewels last year at their Urban Outfitters pop up and my Paloma’s blue ring has lasted so well <3 i wear it everyday and it still looks brand new even though i never take it off. Definitely recomend to anyone looking to purchase !

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

I recently went to the store in…

I recently went to the store in Edinburgh in June and brought the siennas starfish ring and Emma’s multicoloured hoops in silver and the pieces have lasted so well!!! I have worn them everyday and they haven’t rusted or tarnished so I definitely recommend purchasing as they’re such good value for money. 5 stars.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

I was hesitant to order at first…

I was hesitant to order at first because I heard only heard of this brand last week on instagram but I decided to take the plunge and order a paloma’s blue ring and Diana’s winter necklace and the pieces arrived soo fast! They are so much more beautiful in person and have lasted so well so far! I can’t wait to order more from this small business in the future. Definitely worth it!!!

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

I recently brought a daisys cross…

I recently brought a daisys cross necklace and Tamara’s charm necklace from here and they arrived sooo fast!! The pieces are more gorgeous in person and the quality has been amazing. I wear them everyday and they still look brand new. I was hesitant to order at first since I was nervous about the tariffs etc but this brand is definitely my new GO-To jewelry brand

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality and definitely recommend purchasing

The best jewellery shop ever! I purchased a few pieces( Sylvia ring, pins starfish and a Diana’s necklace) over the fringe and have worn them everyday and the pieces haven’t rusted or tarnished !! I’m really impressed with the quality and it looks brand new. I definitely recommend purchasing from here!!!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality and awful customer service…

Poor quality and awful customer service - I bought a ring from Recreation in Edinburgh at the end of August and one of the gems fell out within a few days (and another about two weeks later). I messaged the Instagram account, and they replied saying they would send me a replacement. Over a month went by and nothing! I sent a follow up message, which was read and ignored without a response.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Broken ring after 1 day !!!

Bought a ring after recreation jewels were selling in a pop up at an Urban Outfitters store, within 1 day the "gems" were falling out and almost a week later all of them had fallen out. They did offer a refund but it's been a week and they have not sent a refund.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

FAST SHIPPING AND THE JEWELS ARE BETTER IN PERSON

I ordered after seeing Brianna chickenhfry's video and it was so worth it! The pieces are way more beautiful in person and the customer service was so fast and efficient ! They answered all my questions really fast and the delivery was only a few days :) Ive been wearing my pieces everyday for the past 3 weeks and they haven't rusted or tarnished . I can't wait to order more from this small business in the future . I love to support a female owner business.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

The best jewellery company ever !!

The best jewellery company ever !!! I ordered 3 times from the USA and the shipping was so fast; I've worn everything for 10 months and it's still in perfect condition!! Honestly my new go-to jewellery business

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

If I could give no stars, I would. I ordered a necklace about 2 weeks ago and I have never received it. I emailed their customer service multiple times (no phone number available) and had no response. Even resorted to messaging their Instagram, TikTok and LinkedIn, again nothing. Finally commented on one of their TikTok to prompt a response and they deleted the comment. They were quick to take the £50 from me though!! Still haven't heard anything from them and never received my necklace. There's been no update to say orders been dispatched or anything. Ended up opening a dispute with my bank and they have thankfully credited me the £50 while they investigate recreation jewels. Please think before ordering online as there is no way to get in touch with customer service, but they post on TikTok 10 times a day!! Marketing is only half the battle, you actually need to give people the items they pay for...

July 14, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Emily,

We are truly sorry to hear about your experience, and we take these concerns very seriously. We understand the frustration of not receiving a response and want to apologise for any delays you’ve encountered.

We always strive to provide excellent customer service and it’s clear we fell short in your case. Our team is currently investigating what happened with your order, and we want to assure you that this is not the standard we hold ourselves to. We appreciate you bringing this to our attention, so thank you. We hope to rectify this as soon as possible.

Please know that our intention is never to ignore our customers or leave them in the dark -our customers are the centre of everything we do. We’ll be reviewing our communication channels and processes to ensure this doesn't happen again.

While we understand your frustration with the situation, we’d like to make it clear that deleting comments on our TikTok isn’t our policy, and we apologise if that’s caused further confusion. We will follow up directly to ensure this issue is resolved and hope you can give us the opportunity to make it right.

Thank you for your feedback, and again, we’re very sorry for the inconvenience caused.

- Niamh

Rated 1 out of 5 stars

Crazy Markup for drop shipping products

I’ve noticed several identical jewellery pieces being sold by another brand on instagram at a much lower price… I was shocked to see that the Ophelia ring I bought for £50 and the exact same ring listed with the other brand for £18!!!!

Recreation Jewels markets their pieces as being designed by them, which makes the price markup and overlap with other brands very concerning. It gives the impression of exclusivity that doesn’t seem to match reality.

Some honesty and clarity is needed. I feel scammed by them.

July 18, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Martha,
Thank you for your feedback. We understand your concerns, and we want to address them directly now.

Our jewellery is designed with quality in mind, using hypoallergenic materials and crafted for durability. While some designs may appear similar to others due to the specific niche of aesthetic we exist in in the maximalist jewellery market, we pride ourselves on the craftsmanship and attention to detail that goes into every piece. Our price reflects the quality of the materials and the thoughtful production process we follow. We are constantly in communication with our production team, constantly discussing the quality and the vision for how to make our pieces the best they can be.

It’s important to note that we are not a "drop shipping" brand — we carefully select and work with our production team to ensure our pieces are made to high standards, matching our design vision for each release. We do not control what rival brands charge, but we stand by the value of our products and the experience we provide.

We believe in honesty and transparency, and we’re sorry to hear that you feel misled. We’re committed to improving our communication, and your feedback helps us do that.

Kind regards,
Niamh

Rated 5 out of 5 stars

Purchased the Diana’s necklace 2…

Purchased the Diana’s necklace 2 months ago and I can’t even keep count of the number of compliments I’ve received from my friends and people who’ve walked past. I also wear it as a belt chain too . Can’t wait to purchase more in the future. Definitely worth the money.

April 17, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi there,

Thank you so much for your amazing feedback! We're thrilled to hear how much you’re loving your Diana’s necklace — and we absolutely love that you’ve been styling it as a belt chain too! So innovative. The compliments are well deserved! We can’t wait to have you back for your next piece. Thanks again for your support — it truly means the world to us.

- Niamh

Rated 2 out of 5 stars

Purchased a ring and necklace approx…

Purchased a ring and necklace approx £60 for 2 items at the pop up store held in urban outfitters. One of the Ring stones fell out after wearing it after a couple of days and so emailed on the website. I haven’t had an email back to offer me an exchange or refund so very disappointed hence my review. Purchased some of their exact items they sell on their website on shien so felt actually I had been had. If you Google picture search many of the items you can get the items for a few pound on shien and temu. Fair play to the business for selling it under a different brand. I definitely got had.

July 3, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Liz,

Hi there, we're really sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This isn’t the standard we hold ourselves to as a team, and we’re disappointed to hear that your ring didn’t hold up as expected.

We also want to apologise if you haven’t received a reply yet — that’s absolutely not okay and we’d love to make things right. Please reach out again with your order details or message us on Instagram so we can help resolve this as quickly as possible.

Regarding the comparison to other websites — while some designs may look similar, we take pride in the materials we use (our pieces are hypoallergenic, water-resistant, and designed for everyday wear) and we have an incredible team that helps us with thoughtful production behind our brand. That said, we completely understand your frustration and would love the chance to restore your trust in us.

Thanks again for the honest feedback — we’re listening and always working to be better.

- Niamh

Rated 5 out of 5 stars

BEST MATCHA AND JEWELLERY SPOT IN EDINBURGH

Came in when I was passing by on a walk one day and discovered the best jewellery shop in Edinburgh!! Every staff member was so lovely and helpful, I was able to exchange a ring for a different size with no bother at all. Can’t believe most pieces were under £30 as well. I also had a mango sticky rice matcha late and can confirm as a matcha connoisseur that it is of top quality and one of the best I’ve had!! Definitely worth a look.

July 1, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Iona,

Thank you ever so much for such a lovely review! So happy that you were impressed with our team and our jewellery- it really does mean a lot.

And so pleased that you are loving our matcha bar! The Mango Sticky Rice is a personal favourite of mine, with the Cherry Bakewell a close second- you will have to come and give that one a try next and let us know what you think!

Hope to see you again soon,

- Niamh

Rated 5 out of 5 stars

perfect gift!

I bought the Viola Heart Pendant during their pop up at St Andrews and I’m so impressed. It’s so cute and it still looks amazing after weeks of everyday wear. The staff are also so sweet and helpful and made it so easy to find the perfect piece for me.

June 11, 2025
Unprompted review
Recreationjewels logo

Reply from Recreationjewels

Hi Kamila,

So happy to hear that you are loving the Viola Heart Pendant- it is such a gorgeous piece. And thank you for visiting us at our St Andrews pop-up! We adore our pop-ups and meeting our gorgeous customers in person.

Thank you for your lovely words about our team also- we are a small, close-knit team who care deeply about the brand and our customers. It is great to know that it shows :)

Have a fabulous week.
- Niamh

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